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Keeping Your BalanceKeeping Your Balance
Dealing with Challenging and Dealing with Challenging and Difficult Parents in Challenging Difficult Parents in Challenging
and Difficult Situationsand Difficult Situations
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Why this Why this Session?Session?
Think – Pair - ShareThink – Pair - Share
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Why Such a SessionWhy Such a Session….….ContinuedContinued• What has been your experience?What has been your experience?
• What worked?What worked?
• What would you do differently?What would you do differently?
• Lessons learnedLessons learned
• The power of languageThe power of language
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Sound Familiar?Sound Familiar?
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ObjectivesObjectives• Validate what you know intuitivelyValidate what you know intuitively
• Give each other supportGive each other support
• Add some equipment to your toolboxAdd some equipment to your toolbox
• Phrases/languagePhrases/language
• Gain more confidenceGain more confidence
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Before the Process Before the Process BeginsBegins
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Setting the StageSetting the Stage
Develop a Proactive mentalityDevelop a Proactive mentality
Interacting with parents can be the Interacting with parents can be the most challenging and unnerving most challenging and unnerving parts of being a teacher!parts of being a teacher!
Develop and know the power of Develop and know the power of languagelanguage
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What’s the Deal with Today’s What’s the Deal with Today’s Parents Anyhow?Parents Anyhow?
• You are what you areYou are what you are
• Because ofBecause of
• Where you were when!Where you were when!
• Adult-centered FamiliesAdult-centered Families
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No Excuse for Rudeness!No Excuse for Rudeness!
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RudenessRudeness
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Seek First to UnderstandSeek First to Understand
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The Cobra & the SwamiThe Cobra & the Swami
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Developing CredibilityDeveloping Credibility
• Trust...an amazing thingTrust...an amazing thing
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Developing Credibility Developing Credibility ContinuedContinued
• Call me any time (home #)Call me any time (home #)
• Welcome back. Let me introduce myselfWelcome back. Let me introduce myself
• Good calls...Good calls...Especially whenEspecially when ........
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Effective PraiseEffective Praise
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Positive MessagesPositive Messages• Flow both waysFlow both ways
• Play positive tapePlay positive tape
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First ImpressionsFirst Impressions
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Covey…the 7 Habits GuyCovey…the 7 Habits Guy
• Educators Educators
• Busy lives = reactive patternsBusy lives = reactive patterns
• Stimulus Stimulus Response Response
• Stimulus Stimulus Delay Delay Response Response
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Room /Meeting EnvironmentRoom /Meeting Environment
• Whose Comfort Zone?Whose Comfort Zone?
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NEVER NEVER Let ‘em see you sweat!Let ‘em see you sweat!
• Put another way...Put another way...
• Exude confidenceExude confidence
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ConfidenceConfidenceIt’s all about the …
Body Language
Tone of voice
Volume of voice
Lower Other tips
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Look ‘Em Straight in Look ‘Em Straight in the….the….
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What if the Parent is What if the Parent is Right?Right?
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The Last WordThe Last Word
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No Sense RulesNo Sense Rules• Examples form the group?Examples form the group?
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Parents and Difficult Parents and Difficult SituationsSituations
• Do’s and Don’tsDo’s and Don’ts
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The “Gospel Truth” The “Gospel Truth” according to….according to….
...or...”He never lies to us!”...or...”He never lies to us!”
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Focus on the Future!Focus on the Future!
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Control of the ConversationControl of the Conversation
• Established & re-establishedEstablished & re-established
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The Blame GameThe Blame Game
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Which Parent to Call?Which Parent to Call?
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Please Don’t Talk to Me Please Don’t Talk to Me Like ThatLike That
• Try it now..Role PlayTry it now..Role Play
• With Children present?With Children present?
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The “Good Deal” ConceptThe “Good Deal” Concept• Lesson from car salesmenLesson from car salesmen
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The “F” WordThe “F” Word• Response languageResponse language
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Final ThoughtsFinal Thoughts
