Your mobility services

Join us: mango-mobilitesbyaprr.com

Your mobility services

You are the proud new owner of an electronic toll badge.

Travel with peace of mind and enjoy smooth and easy motorway journeys as well car park use,

in France and beyond.

Mango Mobilités is with you every step of the way!

2

Congratulations!

Contents

01 Installing the badge __________________________3

02 Using the badge ____________________________ 6

03 Mango Mobilités customer account ________12

04 More services with Mango Mobilités ________14

05 Contact ____________________________________17

01

Installation

You can use your badge for all vehicles in:

CLASS 1

Passenger vehicles under 2m in height, with or without a trailer.

CLASS 2

Vans or camper vans, under 3m in height.

CLASS 5

Motorcycles and side cars. To ensure the correct prices are applied, motorcycles and side cars must also keep 4m behind the vehicle in front of them.

Which vehicles can you use your badge for?

For motorcycles, to ensure that your badge is detected by the electronic toll station, place it either:

> On the front windscreen of the motorcycle (with the badge’s label facing down),

> in the tank bag, in the “road map” compartment with a transparent front (with the badge’s label facing down),

> in your jacket pocket, if you don’t have a windscreen or tank bag (with the badge’s label facing towards you).

01 - Installing the badge

4

Your badge must be attached using the adhesive holder, beside your rear view mirror, on your windscreen that you have cleaned beforehand.

If your vehicle has an athermic windscreen, install the holder in the shaded area filled with black dots in the middle of the windscreen. If you have any doubts, please read your vehicle’s manufacturer guide.

Don’t throw away the sleeve that contains your badge. This is a protective sleeve. Keep it handy to store your badge when you don’t want it to be detected at the toll station.

How do you attach your badge?

01 - Installing the badge

10 s

CLIC !

2

3

1

10 s

CLIC !

2

3

1

10 s

CLIC !

2

3

1

1. Peel back the adhesive backing on the holder.

2. Stick it onto the windscreen. Press down for a few seconds to ensure it is stuck down.

3. Slide your badge into the holder. You will hear a “click” when your badge is correctly attached.

Badges may become damaged from impacts, limit unnecessary handling.

5

Use

02

7

How do you use your badge in France?

02 - Using the badge

Instructions

> Never reverse once you’re in a lane, press the “Assistance” button if you have any problems.

> Maintain a safe distance of 4m between you and the vehicle in front.

> Check the height of your vehicle in the lanes equipped with a 2m maximum height gauge.

Your badge must be attached. If your badge is attached, it will be detected.

4 m

Some car parks in France with the symbol and some car parks abroad accept badges as a means of payment. The badge

is detectedYou can

goThe barrier

is raisedThe light turns

to green

Your badge also works in free flow toll systems. For it to be detected, it must be attached correctly. If it is not detected, you will have to pay the toll at a later date.

TOLLZONE

If your badge is not detected:

> When entering the motorway: take a ticket, this will ensure you pay the correct price when you exit the motorway. When exiting the motorway, select a payment lane (green arrow). If you don’t take a ticket, you must pay the toll based on the most expensive tariff, as per Article 17 of our Operating Regulations.

> When exiting the motorway: don’t reverse, get assistance using the toll station terminal.

> Choose one of the no-stopping electronic toll lanes marked

by a sign above or beside the .

> Reduce your speed to 30 km/h and pass through without stopping.

For your label to work correctly, the barcode must be readable at all times. If this is not the case, go to one of our Customer Centres* to get a new label.

* List of Customer Centres at mango-mobilitesbyaprr.com in the “Contact” section

You can use your badge on ALL French motorways and in ALL lanes, regardless of what is displayed above the lane (with the exception of a red cross).

If you decide to use the lanes reserved for electronic toll badges:

> Select one of the lanes with a symbol.

> Proceed at moderate speed, then come to a stop.

> The badge is detected, the light turns green and the barrier is raised: you can go.

French motorways

With your badge, you can also use the “free flow” toll.

If you have a load on the roof (bike, roof box, etc.), or if your vehicle is class 2 (total height between 2 and 3m) or class 5 (motorcycle), you are not permitted to use lanes with a height gauge.

8


9


> When entering the motorway, take a ticket then at the exit, select a payment lane with a symbol.

> When exiting the motorway, get assistance using the button available in the lane.

With your topEurop badge, you can use 2 types of lane:

> Select one of the no-stopping lanes reserved exclusively for electronic tolls.

> Reduce your speed to 30 km/h when passing through lanes reserved for electronic tolls.

> You can also use one of the lanes that authorise all means of payment.

> The badge is detected, the light turns green and the barrier is raised: you can go.

Spanish motorways02 - Using the badge

> Select one of the lanes reserved for electronic tolls (and free flow).

> You don’t have to do anything. The gantries installed on the motorways detect your badge and record your journey.

> Free flow motorways (with no toll station) are indicated by “Electronic toll only” signs.


> In lanes with a toll station, the light in the lane will remain yellow. As is the case with free flow motorways, don’t stop. You don’t have to do anything. Your vehicle’s licence plate will be read (linked to your badge) and will allocate the journey and invoicing to your badge.

> Reduce your speed to 40-60 km/h to pass through lanes reserved for electronic tolls.

Portuguese motorways


10




If your badge is not detected, on motorways with toll stations:

> When entering the motorway, take a ticket then at the exit, select a payment lane with a T symbol. Insert the ticket. Your vehicle’s licence plate will be read (linked to your badge) and will allocate the journey and invoicing to your badge.

> When exiting the motorway, get assistance using the button available in the lane.

on free flow motorways:

> Your vehicle’s licence plate will be read (linked to your badge) and will allocate the journey and invoicing to your badge.

> Select one of the yellow toll lanes reserved exclusively for electronic tolls.

> You can also use one of the lanes T that authorise mixed means of payment.

> Motorways with a free flow system (with no toll barrier).

> Reduce your speed to 30 km/h to pass through lanes reserved for electronic tolls.

> You don’t have to do anything. The gantries installed on the motorways detect your badge and record your journey.

Italian motorways

The badge is also accepted in some car parks and ferry companies to Sicily.

The Fréjus and Mont Blanc tunnels are not equipped with electronic toll systems and therefore do not accept the badge as a means of payment.

11

Mango mobilités customer account

03

To log in, go to mango-mobilitesbyaprr.com “Customer Space” section. Enter your 12-digit user name (that starts with 250) that you can find on your badge and invoices. When logging in for the first time, click on “forgotten password”, you can then change it.

Easily manage your electronic toll account

> View and manage your electronic toll offers

> Order an extra badge or badge holder

> Replace, free of charge your badge in the event of normal wear and tear of the batteries

> Declare your badge lost or stolen

> Access your Infini-t loyalty programme

> Find the documents you need to manage your account (general and specific terms and conditions of sale, etc.)

> View or edit your personal information

> View and download your invoices

> View your journeys for the current month

> Contact Customer Service

> Read our frequently asked questions

13

03 - Mango Mobilités customer account

More serviceswith Mango mobilités

04

View your invoices, your journeys

pending invoicing

Declare your badge lost, order

a badge holder

Edit your details, contact Customer Service

New services, coming soon… Download the app

for free from

Discover the mobile app

To log in, enter your 12-digit user name (that starts with 250) that you can find on your badge and invoices.

250 _ _ _ _ _ _ _ _ _

When logging in for the first time, click on “forgotten password”, you can then change it.

For secure management of your electronic toll account, download the Mango Mobilités app free of charge.

15

04 - More services with Mango Mobilités

log in

Charge your electric vehicle easily

With the KiWhiPass, card, charging your electric or hybrid vehicle is easy!

KiWhiPass, from Mango Mobilités, can be used to access and pay at electric charging stations from France’s leading rapid charging network.

It also provides access to a European network that is constantly developing!

Discover your options and the interactive card for charging stations at kiwhipass.fr.

16

04 - More services with Mango Mobilités

Contact

05

Besançon

Chambéry

CrollesVoreppe

Isle-d’Abeau SudBron

Villefranche-sur-Saône

Millau

Fleury

Beynost

Mâcon

Saint-Martin-Bellevue

Annecy-la-Ripaille

Saint-Apollinaire

Beaune

Clermont-Ferrand

Opening hours for Customer Centres can be found at mango-mobilitesbyaprr.com “Contact” section

Go to mango-mobilitesbyaprr.com in the “Help” section to read our FAQ

Annecy-la-Ripaille BronCrollesChambéryIsle-d’Abeau SudMillau CEVMSaint-Martin-BellevueVoreppe

BeauneBesançonBeynostClermont-FerrandFleuryMâconSaint-ApollinaireVillefranche-sur-Saône

Find us

18

05 - Contact

AP

RR

/AR

EA

– Pamplem

ouss

e.co

m –

Fe

bru

ary

20

21 –

Ph

oto

cre

dit

s: W

illia

m C

ha

reyr

e, S

hu

tte

rsto

ck

. No

n-c

on

tra

ctu

al d

oc

um

en

t -

Pri

nte

d in

Fra

nc

e. D

o n

ot

litte

r.

Happy travels!

Mango Mobilités, an APRR group brand

For several years, the APRR group has been committed to developing and promoting all types of mobility. By creating Mango Mobilités, APRR makes your short and long-distance journeys easier, and invites you to come along thanks to its tailor-made services for all on motorways and beyond.

Documents

Your mobility services