Your HomeYour HomeYour FutureYour FutureYour viewsYour views

Findings from the all tenants surveyFindings from the all tenants survey

All tenants included 16,155

Views performance priorities for future issues

Carried out by IPSOS MORI Independence Expertise 4,316 returns statistically valid to have confidence in answersBiggest ever RMBC tenant survey

Survey results

81% 84%76% 80%81% 85% 81% 80%84%

75% 74% 74%

RBH Home N'hood Rent

2009 2010 2011

Key measures – General satisfaction

Source: Ipsos MORI Base: All general tenants answering (4,139), Jan-Feb 2011

64%

80% 81%

64%

79% 81%

65%

78% 80%

Grasscutting

Repairs Deals withproblems

2009 2010 2011

Key measures – Repairs and

maintenance

Source: Ipsos MORI Base: All general tenants answering (4,139), Jan-Feb 2011

Homes

87%72%

59%56%

53%47%46%

44%42%

38%22%

18%15%

5%

Central heating

Secure front door

Modern kitchen

Double glazing

Energy efficient boiler

Modern bathroom

Secure back door

Home insulation

Good fencing

Security lighting

Nice landscaping

Adaptations for a disability

Adaptations for the elderly

Renewable energy, (e.g. solar panels)

Decent homes

Base: All respondents giving an answer (4,042) Q7a. Which of the following, if any, does your home currently have?

Source: Ipsos MORI

64%

51%

43%

40%

37%

16%

13%

12%

12%

9%

2%

Double glazing

Central heating with energy efficient boilers

Secure and modern front / back door

Home insulation

Modern kitchen and bathroom

Security lighting and other security features

Fencing and landscaping works

Renewable energy to reduce fuel costs

Adaptations for elderly or disabled tenants

Improvements to internal communal areas

Other

Decent Homes priorities

Base: All respondents giving an answer (2,593) Q7c. And which would be your top 3 most important things?

Source: Ipsos MORI

Neighbourhoods

Attitudes to the neighbourhood

Source: Ipsos MORI Base: All respondents giving an answer (see above)

73%

36%

84%

45%21%

11%

15%

47%

Satisfied with neighbourhood (3819)

Neighbourhood has got better (4037)

Safe during the day (3931)

Safe after dark (3741)

Negative Neutral Positive

Features of a good area

67%

63%

59%

55%

53%

52%

44%

40%

38%

24%

17%

8%

I like the area

It’s close to shops

Good public transport links

People are friendly

Having friends/family nearby

I know the area/lived here long time

Area has a good general appearance

There are schools nearby

It’s a safe area

There are safe routes to school

There are safe play areas

There are lots of social events

Base: All respondents giving an answer : Q9a. (3,966) / Q9b. (3,657) Q9a. What are the things you like about your neighbourhood that makes it a good place to live? Source: Ipsos MORI

57

46

40

39

38

37

30

30

31

43

54

60

61

62

63

70

70

69

Dog fouling or stray dogs (3651)

Rubbish or litter (3643)

Parents not taking responsibility for their children(3424)

Drug use or dealing (3394)

People not treating other people with respect andconsideration (3445)

Drunk or rowdy behaviour (3465)

Noisy neighbours (3457)

Vandalism and graffiti (3370)

Other crime (3012)

% problem % not a problem

Anti-social behaviour

Base: All respondents giving an answer Q10b. Thinking about your local area, how much of a problem do you think each of the following are?

Source: Ipsos MORI

Improvements Needed

Base: All respondents giving an answer : Q9a. (3,966) / Q9b. (3,657) Q9b. And what are the things that need improving in your neighbourhood?

Source: Ipsos MORI

54%

54%

40%

39%

31%

29%

19%

19%

Dealing with rubbish and litter

Improving roads and pavements

Parking facilities

Cleaning green spaces

Grass cutting and shrub maintenance

Looking after empty / neglected buildings

Traffic calming

Something else

51%

46%

39%

35%

30%

25%

25%

20%

20%

Taking action on anti-social behaviour

Dealing with dog fouling/nuisance

Promoting respect and consideration

Social activities / facilities for children

Help for tenants to maintain their gardens

Community facilities

Dealing with vandalism and graffiti

Social activities / facilities for adults

Taking action so tenants look after their gardens

Neighbourhood priorities

Base: All respondents giving an answer (2,201) Q11b. And which would be your top 3 priorities?

Source: Ipsos MORI

Living & Working

Tenant issues

25%

21%

12%

43%

45%

40%

14%

19%

23%

11%

9%

16%

7%

5%

9%

Your health (3799)

Your overall life (3803)

Your financial circumstances (3757)

Base: All respondents giving an answer Q8a. Overall, how satisfied or dissatisfied are you with the following?

Source: Ipsos MORI

NegativeNeutralPositive

Part time job, 9%

Doing something else, 2%

Self employed , 2%

Government supported training,

1%

Full time job, 18%

Permanently sick / disabled, 23%

Unemployed and available for work,

12%

Full-time education, 2%

Looking after family / home, 9%

Wholly retired from work, 22%

Economic activity

Base: All respondents giving an answer (3,836) Q13a. How would you describe yourself?

Source: Ipsos MORI

Financial exclusion

Most (85%) have a bank account (68%) or savings account (28%)

20% have a loan – mainly a credit card 8% have an unregulated loan

40% had insufficient income to cover cost of living

64%

44%

38%

36%

33%

19%

18%

13%

10%

6%

5%

2%

2%

2%

Cost of decorating when moving

Cost of carpets when moving

Best deals on gas and electric

Help/advice on housing / welfare benefits

Cost of white goods

Cost of essential furniture

Affordable contents insurance

Budgeting/managing your money

Affordable second hand furniture

Affordable credit or loan options

Cost of basic electrical goods

Advice on bank accounts

Advice on savings accounts

Other

Financial support priorities

Base: All respondents giving an answer (2,473) Q6b. And which would be your top 3 services you would like us to offer?

Source: Ipsos MORI

86%

81%

76%

76%

69%

62%

57%

Advice about what help/support isavailable (3545)

Help/support from other agencies (3431)

Adaptations to existing home (3431)

Help/support from family/friends (3476)

Move near family or friends (3328)

Family/friends able to move nearer (3283)

Move to specialist accommodation (3294)

% important

Independent living

Base: All respondents giving an answer (Q12b. Whether or not you currently have difficulties living independently, how important or not are the following to you?

Source: Ipsos MORI

Involvement

53%

59%

75%RBH is good atkeeping tenants

informed

Satisfaction withopportunities to take

part

Satisfaction thatviews are taken into

account

Involving tenants

Base: All tenants answering (4,139), Jan-Feb 2011Source: Ipsos MORI

6%

39%

55%

Getting involved

Yes, I’m interested in being involved

Yes, I’m already involved

Not interested

Base: All respondents giving an answer (3,883) Q4b. Would you be interested in having more opportunities to have a say in how we should be improving your home, your neighbourhood and the services you receive?

Source: Ipsos MORI

9%9%

17%17%16%

67%32%

30%16%

13%

3%

Join a working group

Joining the RBH Involve Consultation Club

Attend a discussion group

Attend a drop in session

Through a Tenants Association

Post

Phone

Email

Text

Facebook, Twitter or other social networking sites

Other

How to get involved

Base: All respondents giving an answer who are / want to be involved (1,498) Q4c. If ‘Yes’, how would you like to have a say?

Source: Ipsos MORI

Future Priorities

66%

59%

41%

40%

25%

16%

14%

10%

9%

6%

Service priorities

Base: All respondents giving an answer (2,419) Q2b. And which would be your top 3 priorities?

Source: Ipsos MORI

Improvements to properties

Enforcing tenancy conditions / ASB

Dealing with enquiries

Enforcing tenancy conditions / neglect

Help/support for rent arrears

Assistance moving to a larger property

Help and support for fuel debts

Help and support for other debts

Assistance with moving to a smaller property

Other

MORI conclusions

High levels of satisfaction with RBH overall, repairs service and keeping tenants informed.

The priorities for tenants are ensuring warm and secure homes.

Tenants perceive more problems with the neighbourhoods and tackling anti-social behaviour is a key priority for improvement

A significant proportion of tenants who want more involvement

Issues around long-term unemployment and the resulting financial hardship caused are a concern.

…. & for RBH ….

Your Home Repairs, double glazing, insulation, future maintenance

Your Neighbourhood Environment, anti-social behaviour

Living and Working Supporting older tenants, support for work and training, financial hardship, jobs and

apprenticeships

Your Involvement Volunteering, how we engage, new ways of being involved

WorkshopsWorkshops

• Issues forIssues for • Your home, Your home,

• Your neighbourhood, Your neighbourhood,

• Living & working, Living & working,

• Your involvementYour involvement

• Which issues are your priorities for the future. Which issues are your priorities for the future.

• What can we do to tackle issues?What can we do to tackle issues?