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Using Your Medisave Overseas Your Guide To Referral Centre

YOUR GUIDE TO USING MEDISAVE

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Page 1: YOUR GUIDE TO USING MEDISAVE

Using Your Medisave Overseas

Your Guide To

Referral Centre

Page 2: YOUR GUIDE TO USING MEDISAVE

Referral Centre

We provide a broad spectrum of services to meet your healthcare needs at HMI hospitals inMalaysia.

Visitor InformationWe are happy to assist you with your travel and other requirements, such as shopping orsightseeing tours.

As your comfort is our top priority, we strive to provide you with personalised care and attentionto help you feel close to home

Use Your Medisave for Day Surgery and Hospitalisation in Malaysia

Our services include:• Medical referrals & appointment

booking• Medisave & financial counseling• Medisave claims & follow up care • Emergency care & ambulance

services• Transport arrangements • Visa (if required) & hotel

arrangements

HMI Referral Centre

The HMI Referral Centre is a one-stop service centrethat connects you to the medical specialists andservices at HMI hospitals in Malaysia.

The HMI Referral Centre is your single point ofcontact where our dedicated and experiencedpatient representatives will assist you with medicaland travel arrangements, to ensure a pleasant andcomfortable experience for you and your family.

Door-to-door Limousine ServiceFor patients’ comfort and convenience, we can arrange a personalised door-to-door limousinereturn transport to Regency Specialist Hospital in Johor, located half an hour’s drive from theSingapore Checkpoint.

Page 3: YOUR GUIDE TO USING MEDISAVE

At HMI Hospitals in Malaysia, we providehigh quality and affordable healthcareservices for you and your family.Through the HMI Referral Centre, youwill have access to premier medicalexpertise and state-of-the-art medicaltechnology at Regency Specialist Hospitalin Johor and Mahkota Medical Centre inMalacca.

Our Medical & Surgical Specialties• Cardiology• Cardiovascular & Thoracic Surgery• Dermatology & Venereology• Dental & Oral Maxillofacial Surgery• Ear, Nose, Throat, Head & Neck Surgery• Endocrinology• Gastroenterology• General Surgery• Haematology & Haem-Oncology• Internal Medicine• Nephrology• Neurosurgery• Obstetrics & Gynaecology• Ophthalmology• Orthopaedic & Trauma Surgery• Paediatrics• Plastic & Cosmetic Surgery• Psychiatry• Radiotherapy & Medical Oncology • Urology• Vascular & Endovascular Surgery

Our Clinical Facilities & Services • Cardiac Catheterisation Laboratory• Chemotherapy Day Care • Health Screening Centre• In-Vitro Fertilization (IVF)• Linear Accelerator (Radiotherapy)• Lithotriptor (Ultrasonic Kidney Stone

Disintegration)• Physiotherapy• 64-slice CT Scanner & MRI

DIAL HOTLINE

OK MEDI-SAVE

+65 6334-7283 (221 Balestier Road, #03-04 ROCCA Balestier, Singapore 329928Tel: 65 6258 8798 Fax: 65 6252 9953

Email: [email protected]

@ Balestier Clinic And Health Screening Centre

To find out more about using your Medisave overseas, please call:

Referral Centre

www.hmi.com.sg

Page 4: YOUR GUIDE TO USING MEDISAVE

REGENCY SPECIALIST HOSPITAL No 1 Jalan Suria, Bandar Seri Alam,81750 Masai, Johor, MalaysiaTel: +607 381 7700 Fax: +607 388 7666

Email: [email protected]

REGENCY SPECIALIST HOSPITAL

About Regency Specialist HospitalEstablished in 2009, Regency Specialist Hospital is atertiary care healthcare facility offering acomprehensive range of high quality and affordablemedical and surgical services for the total care ofpatients.

LocationThe hospital is conveniently located in Bandar SeriAlam in Johor Bahru, approximately half an hour’sdrive from Singapore Checkpoint and 18 km fromJohor Bahru city centre.

AccessibilityThe Hospital is easily accessible from Pasir GudangHighway, exiting at the Seri Alam Interchange 2 turn-off.

Download Regency map from www.regencyspecialist.com

Page 5: YOUR GUIDE TO USING MEDISAVE

MAHKOTA MEDICAL CENTRENo. 3 Mahkota Melaka, Jalan Merdeka, 75000 MelakaTel: +606 281 3333 Fax: +606 281 0560

Email: [email protected]

MAHKOTA MEDICAL CENTRE

www.hmi.com.sg

About Mahkota Medical CentreEstablished in 1994, Mahkota Medical Centre is amulti-disciplinary tertiary care hospitalstrategically located in the heart of Malacca,Malaysia. Mahkota offers a comprehensive one-stop centre for healthcare services with a fullrange of facilities and services.

Awards• Health Industry Recognition Award 2009 by the

Ministry of Health, Malaysia• International Business Review Corporate Award

for Excellence in the Healthcare Sector 2009• Malaysia Society for Quality in Health (MSQH)

accreditation

AccessibilityThe hospital is accessible from North-SouthHighway, exiting at the Ayer Keroh turn-off.

www.hmi.com.sg

Page 6: YOUR GUIDE TO USING MEDISAVE

FAQs (Frequently Asked Questions)On Using Your Medisave for Overseas Treatments:

Q: What are the overseas treatments that Medisave can be used for?

For a start, you may use your Medisave for medically necessary hospitalisation andday surgery received overseas. It cannot be used for outpatient treatment.

Q: Can I use my Medisave for plastic & reconstructive surgery overseas?

No, unless these procedures are done for medical conditions only.

Q: Who can use Medisave for overseas treatments?

Singaporeans and PRs who normally reside in Singapore can use their Medisave fortheir own treatment overseas. They may use their Medisave to pay medical expensesincurred by their immediate family members such as spouse, parents or children, ifthese family members are Singaporeans/PRs and normally reside in Singapore. Theymay also use their Medisave for their grandparents, if their grandparents areSingaporeans/PRs and normally reside in Singapore.

If you would like to find out more, please contact our patient representatives at 65-MEDISAVE.

Q: What is the limit that I can spend for Medisave in Malaysia?

You may spend the same Medisave limit as that in Singapore, and depending on thetreatment you are seeking.

Medisave covers up to:- S$450 per day for inpatient hospitalisations;- A fixed limit per table of surgical procedures (varying between S$250 and S$7,550depending on the procedures)

Q: What hospital charges do Medisave cover for overseas treatments?

Currently, Medisave covers the following hospital expenses:a. Daily ward charges;b. Doctor’s fees;c. In-patient charges for medical treatment, investigations, medicines, rehabilitative

services, medical supplies, implants and prostheses introduced during surgery;d. Surgical operations, including the use of operating theatres

Page 7: YOUR GUIDE TO USING MEDISAVE

If you have more questions, please contact the HMI Referral Centre at 65-MEDISAVE. It’s that easy!

Q: What is the process for Medisave use in Regency or Mahkota in Malaysia?

You may follow these simple steps: First, call the Medisave Hotline (65 6334 7283)to make an appointment. You will need to come personally to the HMI ReferralCentre for Medisave and financial counselling prior to surgery. You may thenproceed to Regency or Mahkota for your treatment. Upon discharge, our patientrepresentatives will assist you with Medisave claims processing.

Q: Why did the government allow the use of Medisave in Regency or Mahkota?

The Singapore Government introduced this policy to give patients a wider choiceand to take advantage of the lower cost of hospitalisation overseas.

Q: Are the treatments in Regency or Mahkota safe and of good quality?

Regency and Mahkota are committed to providing Singapore quality of care ataffordable rates. Patients can expect to be treated by experienced medicalspecialists, many of whom have been trained overseas. In addition, you will bereassured to know that Regency and Mahkota are owned and managed by HealthManagement International Ltd, a Singapore Main Board listed healthcarecompany.

Q: What are the 10 common Medisave claimable procedures?

• Cataract operation• Delivery• Gallstone removal• Heart vessel stenting• Hysterectomy• Inguinal hernia operation• Kidney stones ultrasonic disintegration

or operation• Slipped disc operation• Total knee / hip replacement• Varicose veins removal

www.hmi.com.sg

Page 8: YOUR GUIDE TO USING MEDISAVE

To find out more about using your Medisave overseas, please call:

DIAL

HOTLINE

OK MEDI-SAVE

+65 6334 -7283(

Health Management International Ltd (HMI) is a regional healthcare services and educationprovider headquartered in Singapore and listed on the main board of the Singapore Exchange.We operate two tertiary care hospitals in Malaysia; the Mahkota Medical Centre in Malacca, awell-known leader in Malaysian medical tourism, and the premier Regency Specialist Hospital inJohor. In Singapore, we operate the HMI Institute of Health Sciences, which provides nursingeducation and healthcare vocational skills training.

@ Balestier Clinic And Health Screening Centre

221 Balestier Road, #03-04 ROCCA Balestier, Singapore 329928Tel: 65 6258 8798 Fax: 65 6252 9953

Email: [email protected]

Referral Centre

DIAL HOTLINE