INTRODUCTION GUIDE

Your first time at Club Med

PIONEERINGKID’S CLUBSSPORTS SCHOOLSALL-INCLUSIVE VALUE

65YEARS

FROM THE MOMENT YOU TAKE OFF TO THE MOMENT YOU RETURN, EVERYTHING WE DO REVOLVES AROUND BRINGING YOU HAPPINESS. THERE’S SOMETHING TO PLEASE EVERYONE IN THE FAMILY, KIDS AND PARENTS ALIKE. SO LET US TAKE YOU ON A JOURNEY, A VERY HAPPY JOURNEY, TO PREPARE YOU FOR YOUR UPCOMING VACATION AND HELP YOU MAKE THE MOST OF EVERY MOMENT SPENT AT CLUB MED.

WELCOME TO CLUB MED

GETTING TO YOUR RESORT

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OTHER SPORTS & ACTIVITIES

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ON YOUR ARRIVAL

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FINE DINING & REFRESHMENTS

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LIVE TO SKIPAGE 10

LET US ENTERTAIN YOU

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KID’S CLUBS PAGE 12

GREAT MEMBERS PROGRAM

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Summary

Contact Club Med or your travel advisor for more information or to pre-book a transfer.

It couldn’t be easier. If you are driving to Club Med there are parking places available at the majority of our resorts.

Transfers from airports and railway stations are free when you book our full package (flights and resort). When you arrive, you’ll enjoy a relaxing check-in after 3:00 p.m. Your Club Med team will be on hand to welcome you upon your arrival.

For travelers that have booked their own air travel, transfers are available at an extra charge.

TO YOUR RESORTGETTING

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From the moment you arrive, we’ll take care of everything.

A SPECIAL WELCOME AWAITSOur G.Os® will be waiting to greet you and your family when you arrive at the resort. You’ll be given a tour and told everything you need to know about your vacation, so you can find your way around and start enjoying the fun.

During your stay, the Chief of Village will also be on the lookout to meet you and give you a warm personal welcome.

We welcome people from all over the world, so our G.Os speak many different languages. You’ll be able to tell which ones by the flags on their name badges.

ARRIVAL AT RECEPTIONOnce you’ve arrived at the resort, you’ll be given a few things to make sure you get the most out of your stay.

Your Wristband: This indicates to everyone that you’re a guest of the resort and have full access to all of the all-inclusive amenities and services. Wristbands vary to help identify our guests. For instance, children are issued different wristbands by age level.

Club Med Pass: This functions both as a room key and an internal credit card for any supplemental purchases outside the all-inclusive package, such as boutique gifts, spa treatments, or excursions.

DID YOU KNOW?G.O® (Great Organizers): This is the resort team. They embody all our values: multiculturalism, responsibility and kindness. They will keep you entertained with exciting programs, activities and events — helping with everything from sports instruction to Children’s Clubs.

G.M® (Great Members): This is how Club Med refers to you, our guests. Village: What we call our resorts because they’re private, safe, and intimate — and because of our strong sense of community and sharing.

Chief of Village: The resort manager who oversees the on-site team and day-to-day affairs, as well as the animated Club Med spirit.

Crazy Signs®: Choreographed dance numbers that are fun and easy to learn. It’s a unique part of Club Med’s festive, friendly spirit, but it is completely optional to participate.

Dress Code: Almost every night, we invite G.Ms to mirror the special dress codes that G.Os wear to our evening entertainment and parties. Again, it’s completely optional.

ON YOUR ARRIVAL

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To learn more about classes for kids, please refer to pages 16-21.

Sign in for all-level ski classes after arrival. From beginners to expert skiers, our Alpine skiing and snowboarding instructors are here to help. An evaluation will help us find the class and lessons that are best for you.

Our exclusive partnerships with the French (ESF), Italian and Swiss Ski Schools guarantee you’ll have professional lessons by certified instructors tailored to you. Plus, you’ll have an expert guide that’s familiar with the terrain to show you the best slopes, lift options, and hidden runs.

Your free ski lift tickets will be waiting for you at the reception desk and will be valid throughout your stay.

Equipment is available; whether you need skis or a snowboard, every resort has a Club Med Ski Service with rentals*. In a retail store environment, you’ll rent high-quality equipment with the biggest brands. Should you so desire, you may also swap out your equipment and switch to a different winter sport.

*Available at extra cost

LIVE TO SKIWith a slope on the resort’s doorstep, your Club Med ski vacation begins the moment you arrive. And you can relax knowing the whole family is well cared for.

Book your equipment before you leave and receive a 15% discount.

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*Available at extra cost

+”Introduction to Snow Courses” teaches three-year-old beginner skiers; at extra costBring your children’s health record and medical certificates

along. Children under 6 years will need these to enroll in Baby™*, Petit™, or Mini Club Med™.

Children of all ages enjoy fun-filled snow activities. Even if it’s not skiing or snowboarding, there is sledding and winter fun for everyone.

KID’S CLUBS

Our Kid’s Clubs will allow your children to make new friends and discover new things about themselves and the world around them in a fun and interactive way.

Our Kid’s Clubs are great for parents too, as you can relax and enjoy yourself on the slopes knowing your little ones are in the capable hands of our expert childcare G.Os®. It means that at the end of your ski vacation, you’ll be rested and relaxed – and your kids will be enriched by new experiences, friendships and wonderful memories.

A WORRY-FREE VACATION Baby Club Med®* (4-23 months) We welcome families with babies and provide a whole range of special facilities and supplies to make your stay enjoyable and hassle-free. Page 14

Petit Club Med®* (2-4 years) For little ones enrolled in Petit Club Med™, we offer customized early-learning activities to help them discover snow sports+, art and language. Page 16

Mini Club Med® (4-10 years) Along with indoor creative activities, snow sport lessons are included in the package for children enrolled in Mini Club Med®. Page 18

Juniors’ Club Med® and Club Med Passworld® (11-18 years) For the older kids, we have Juniors’ Club Med™and Club Med Passworld™ offering teens and tweens dedicated spaces and an array of snow sports and activities. Page 20

KIDS JUST WANT TO HAVE FUN

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We welcome families with babies and do our best to make travel easy, providing all the care and equipment you need.

EQUIPMENT AND SUPPLIESOn arrival, resorts with a free Baby Welcome Program® provide you with all necessary supplies, such as a baby bed, changing mat and baby bath for your room. Strollers are available at the front desk.

MEALTIMES ARE SPECIALMenus are tailored for babies, taking into account nutritional needs and allergies. Delightful, ready-made baby food is available in the ‘Baby Corner’ (special area for prepping meals for children aged 4 months – 1 year) and our ‘Baby Restaurants’ (a reserved dining area for families with babies 4 years or younger), which offer a variety of fresh food options for children. (These vary by resort.)

FACILITIESOpen 24 hours a day, Baby Feeding Rooms provide a dedicated space for preparing baby’s meals. Typically, there are bottle warmers, a microwave, fridge, mixer, sterilizer, water, fruit and crackers – it’s almost like being at home.

BABYSITTING

Pyjamas Club Med®* and babysitting services* are available for children from 4 months of age. This makes after-hour engagements easy for parents, and bedtime a fun end to baby’s perfect day.

*Available at extra cost

BABY CLUB MEDTM* FIRST STEPS IN THE SNOW

4-23 MONTHS

Before you depart, reserve your place in Baby Club Med™* and request our free Baby Welcome Program so you can start your stay with total peace of mind.

A BUSY BABY’S DAY!A specially designed schedule of stimulating indoor and outdoor activities will keep baby happy all day long.8:30 a.m. Breakfast with the family9:30 a.m. ‘Awakening’ learning games and leisure outdoor activities10:30 a.m. Morning nap11:00 a.m. Meal

12:00 noon Afternoon nap2:00 p.m. Outdoor games4:00 p.m. 4 o’clock light meal4:30 p.m. ‘Awakening’ learning games5:00 p.m. Reunion with parents for bath and cuddles6:00-7:30 p.m. Dinner in the Baby Restaurant with family

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2-4 YEARS

PETIT CLUB MEDTM* FUN ON THE SLOPESWe’re here to make your child’s first Club Med ski vacation extra special, filled with snow sport fun and enriching games.

ACTIVITIESChildcare G.Os® will keep kids active and happily engaged in early-learning games, sledding, nursery rhymes, walks in the snow and all sorts of winter play. Of course, there will also be nourishing meals and time to rest.

SKI LESSONSAt select resorts, children as young as 3 years of age may get professional ski lessons with the “Introduction to Snow Course” – just like grown-ups. Courses last five days and a ski kit is included in the overall price. *Available at extra cost

To ensure your child has a fun-filled vacation, book early to reserve a spot in the ski classes and Petit Club Med®* — space is limited.

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4-10 YEARS

MINI CLUB MEDTMPLAY ALL DAY Our G.Os® pull out all the stops to give your 4- to 10-year-olds a wonderful vacation. Children enjoy a wide variety of activities and make lots of new friends. To ensure kids are happy and learning at their own pace, we organize by age groups and sport level.

NEW SKILLS, NEW ACTIVITIES AND NEW FRIENDSChildren will enjoy discovering a wide variety of snow sports, creative workshops, playful games and activities as they make lots of new friends.

Plus, we have magical evenings filled with live entertainment, keeping them happy and busy morning, noon and night.

ALPINE SKIING AND LESSONS Introduce your children to the pleasure of gliding down the slopes. At most resorts, we have full-day Alpine ski lessons supervised by a professional ski instructor for children aged 4 and up. They can even work towards their “Ourson,” “Flocon” or “Etoile” badges (i.e. official skiing diplomas).

Alpine ski lessons are included in the package for children enrolled in Mini Club Med* at select resorts. Seasonally, snowboard classes are also available for kids under 8 at select resorts.

Make sure the group alpine skiing or snowboarding lessons are included in your child's age group. If not, ensure availability by booking directly with the resort's ski school before you go.

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HANG OUT WITH FRIENDS Depending on the resort’s program, your kids can either enjoy Club Med Passworld® or a Juniors’ Club Med™, designed specifically for 11 to 18-year-olds.

Although the activities are similar, resorts with Club Med Passworld® have a dedicated hangout area full of games and high-tech gear.

MOUNTAIN EXPERIENCE Our “Multi Snow Sports Program” gives kids a chance to try out a snow sport and learn different Alpine styles and techniques.

Along with sports, there is always free time to simply relax and enjoy spending time with their friends.

SPA FOR KIDS In many resorts, there is a Teen Spa* (from age 11) that kids can enjoy with friends or family.

EVENINGSEvening and night activities may include: movie nights, dancing, entertaining shows – you’ll find they’ll love their evenings as much as they do their days! *Available at extra cost

JUNIORS’ CLUB MEDTM & CLUB MED PASSWORLDTM

11-18 YEARS

Make sure the group alpine skiing or snowboarding lessons are included in your child's age group. If not, ensure availability by booking directly with the resort's ski school before you go.

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OTHER RESORT ACTIVITIESWINTER RECREATIONAlong with alpine skiing and snowboarding, there are plenty of winter activities typically included in your package, such as cross-country skiing and accompanied walks (i.e. hikes, snowshoeing and Nordic walking), sledding and more.

What’s more, you may book thrilling snow sports such as bobsledding, mountain biking on snow, sleigh rides (dog and horse), ice-driving, snow scooting, Snake Glis and paragliding*.

RELAXATION ACTIVITIESRest and revitalization is needed after a day full of sports activities, and you’ll find a wealth of well-being options, such as heated pools, saunas, Turkish baths, Jacuzzis® and even fitness centers with classes for the more active-relaxation inclined.

Our on-site designer spas* have Zen areas and treatments from prestigious brands such as L’Occitane®, Cinque Mondes®, Carita®, and Payot.® There, in the expert hands of our therapists, your cares and worries will melt away.

Or relaxation may simply mean cuddling up by a warm fireplace with hot cocoa and a good book. There’s so much for you and your family to do, everyone’s sure to find their own way to unwind.

*Available at extra cost

If you are staying at a resort with a spa and you want to guarantee availability, we recommend that you book in advance with your travel advisor, or upon arrival at the resort's reception desk.

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Édouard Loubet, the 2 Michelin-Star Chef responsible for the menu of Epicurious, a new gourmet specialty restaurant and wine bar at Val Thorens Sensations.

FINE DINING AND REFRESHMENTS ALL DAYWhether you want nourishment for the day ahead or a relaxing bite after a fun-filled day on the slopes, mealtimes are perfect for bringing families together – and it’s all included.BREAKFAST Breakfast offers a large choice of sweet and savory dishes served every morning in the restaurant til about 10:00 a.m., and in the bar til about 11:00 a.m.

LUNCH AND DINNER Discover new menus daily in the main restaurant with multiple stations manned by skilled chefs serving up an exciting buffet of regional mountain specialties as well as time-tested favorites. There are typically a few dining rooms to choose from, and each has its own ambiance.

Once seated at a table, servers will attend to your beverages and clear away empty plates. You may also book a meal at a specialty restaurant, enjoying full table service as you sample tantalizing chef-prepared menus in an intimate, exclusive setting.

BARS AND LOUNGES Enjoy an unlimited pour of refreshing alcoholic and non-alcoholic beverages all day long.

APERITIFS Toast to another day full of happiness with an aperitif before lunch and dinner.

Specialty restaurants with menus and full table service are included in your all-inclusive package, but seating is limited. Just book in advance at the reception desk to reserve your place.

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LET US ENTERTAIN YOUA CLUB MED CUSTOMBe part of a true Club Med tradition – the Crazy Signs® dance. Unique to Club Med, this custom can be enjoyed by all. Join in or just watch, the choice is yours. If you don’t know how – just ask a G.O to teach you!

ENTERTAINING EVENINGS Designed to surprise and excite, every evening is different. Entertainment is often themed, with corresponding decorations and a dress code to match.

If you’d like to join in with the G.Os® on some of these nights, you are warmly welcomed to do so. Typical themes include “elegant,” “white,” “coffee-colors” (beige to black), “bright/neon,” and “45-shirts and jeans” (Club Med’s special number; may be purchased on-site).

ENJOY THE SHOW Come and see your G.Os® perform in the live shows they put on each evening. All the shows are produced by professional choreographers, which makes every evening unforgettable.

Kids are invited to take part in the evening performances. During early evening hours, G.Os® help your kids rehearse, dress up, and perform. It’s a magical night to remember – for them and for you.

NIGHTS FILLED WITH DANCINGAfter the show, head to the bar where you can dance and drink into the early morning hours.

There’s great entertainment for every personality and mood.

Choose between calm, intimate evenings with a lounge ambiance and more social events, such as live shows and dancing.

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LOYALTY PROGRAM:

HAPPY FAMILIES

Once you set foot in a Club Med resort, you become part of one big happy family. You are officially a Great Member, which means that you and your family traveling

with you will enjoy many benefits.

Our Great Members Loyalty Program consists of three levels: Turquoise, Silver and Gold. The more times you stay at

Club Med, the more you will be rewarded.

To find out more, please log onto the members' space at www.clubmed.us

with your Great Members identification number or your email address.

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Happiness awaits you.

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We hope you enjoy your

first C

lub Med vacation

If there is any other information you require before

your departure, please do not hesitate to:

Visitw

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.clubmed.us

Call us at

1-800-CLUBM

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Contact yourClub M

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6505 Blue Lagoon Drive, Suite 225

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We hope you enjoy yourfirst Club Med vacation

If there is any other information you require before your departure, please do not hesitate to:

Visitwww.clubmed.us

Call us at1-800-CLUBMED(1-800-258-2633)

Contact yourClub Med travel advisor