Your Digital Network. Your Future Operating in a ... · automate and optimize the delivery of services. Accelerates provisioning, lowers costs, and improves service levels. When will

Your Digital Network. Your Future

Operating in a Virtualized WorldBig Communications Event

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Challenges Operating in this New Virtualized and Software Defined World

All the complexity of the old environment plus….• Increased expectations of customers (e.g. self-

service, SLAs, tested service continuity). Focus on application and business performance and service levels and lower tolerance of outage.

• Increased need for infrastructure to keep pace with agile development and improve speed-to-market. DevOps requires bringing marketing and operations involvement into development lifecycle and engaging customer in agile, iterative development.

• Managing the multi-technology, multi-sourced landscape, and hybrid world requires crossing organization boundaries – managing traditional silos will no longer work.

• Increased virtualization makes it difficult to sectionalize, troubleshoot, and remediate. Fluid environment requires new tools to respond to service topology changes and provide updated resource bindings integrating real-time OSS into legacy environment.

• Requirement for new skills (e.g. service offering definition, policy management) to manage in a software defined and virtualized environment.

• Increased focus on securing the enterprise and extended enterprise.


Challenges Operating in this New Virtualized and Software Defined World

All the complexity of the oldenvironment plus….• Increased virtualization

makes it difficult to sectionalize, troubleshoot, and remediate. Requires new tools to respond to service topology changes and provide updated resource bindings integrating real-time OSS into legacy environment.

• Increased focus on securing the enterprise and extended enterprise.

How concerned is your company about the following technical challenges related to NFV? (n=90-92)

Heavy Reading NFV Multi-Client Study Q315


Discussion Topic

What is the greatest challenge you face in implementing security in the cloud?• Proactive vs. reactive threat detection • Securing all the corners of the cloud• Validating third-party software (including

open source)

What is the greatest challenge you face in extending OSS/BSS systems to support Cloud applications?• Extending legacy OSS systems to support

real-time reporting• Managing OSS systems in hybrid

operational mode• Implementing the provisioning

requirements required by cloud applications.


Agile, Cloud and Software Defined Operating Model

Functions & Services: Building blocks of Cloud and SDI Operating model. Define how interact with business and suppliers to deliver services. Leverage modular, micro-services architecture to encourage reuse and improve operations.

OperatingModel

Governance Tools, Automation& Analytics

Functions & Services

Interfaces

Organization, Roles & Sourcing

PerformanceMetrics Processes

Organization, Roles & Sourcing: Structure of SDI organization, roles & responsibilities of organization and suppliers. Increased use of multi-sourced ecosystem.

Processes: coordinated sets of activities that enable delivery of business outcomes required by functions. Process Model defines activities for organization, functions, and services and drives workflows to deliver services.

Tools, Automation & Analytics:technology used by SDI to automate and optimize the delivery of services. Accelerates provisioning, lowers costs, and improves service levels.

Interfaces: input and output of SDI functions and agreements and contracts between services

Governance: approach to support effective coordination, prioritization, and decision making between functions & services. Enables compliance.

Performance Metrics: translate business objectives into operating metrics to form Key Performance Indicators (KPI) to measure effectiveness of services, processes, and organizations. Used to measure Service Level Agreements (SLAs).



Functions & Services: Building blocks of Cloud and SDI Operating model. Define how interact with business and suppliers to deliver services. Leverage modular, micro-services architecture to encourage reuse and improve operations.

Internet DSL Service Building Blocks

OperatingModel



Interfaces




What is the key challenge with implementing microservices?• Microservices are fine for greenfield, but

not for hybrid networks• Microservices are difficult to troubleshoot?

What is the key driver for implementing microservices?• Shortens time to develop new services• Microservices simplify use of third-party

developers• Only microservices will meet our scale

requirements

Discussion Topic



Tools, Automation & Analytics: technology used by SDI to automate and optimize the delivery of services. Accelerates provisioning, lowers costs, and improves service levels.

When will your company need the ability to use real-time analytics to analyze NFVI usage and recommend VNF placement to maximize the efficiency of “VM packing” (e.g., workload placement decision engine)? (n=91)

Heavy Reading NFV Multi-Client Study Q315

OperatingModel



Interfaces




What is the key challenge with implementing analytics?• Need to invest in Big Data storage systems• Very difficult to justify analytics from a

revenue generation perspective

What is the key driver for implementing analytics• Network monitoring • Security threat detection • Enhancing Customer Experience

Management (CEM)

Discussion Topic


Next Generation Service Provider Functional Architecture

Applications / Services / Devices

Transport IP / EthernetTelco Datacenter WirelessAccess Legacy

ERP Marketing Deploy CRM Order Management Trouble BillingPLM

Analytics

Build Optimize Provision Dispatch Fault & PerformancePlan Event

ManagementFederated Real-Time Inventory

Service & Virtual Network Network Legacy

Network and Infrastructure

User PortalsSelf Service Portal OAM Portal

Orchestration

Third Party Services

Security


Customer Self-Service/Operator Portal


Customer Self-Service/Operator Portal




OperatingModel



Interfaces






OperatingModel



Interfaces




What is the role of KPIs in the cloud?• We need to support traditional KPIs until

we transition out of hybrid mode, but need to move away from KPIs and instead create individual subscriber level scorecards.

• We need to create a new suite of cloud based KPIs?

Discussion Topic


Agile and DevOps improve collaboration and accelerate delivery

Agile & DevOps Development and Release Process (CI / CD)

Continuous Integration / Continuous DeliveryIterations and Sprints

Active Assurance & Remediation

Refine/DeliverAnalytics Monitoring

Security

Design/DeliverConcept (Service & Operations Reqts)

EPIC 1MVP / FOA

EPIC 2Broad Market Launch

EPIC 3Expansion

EPIC 4Full Rollout

IT

Ntwk

Product

Refine/Deliver

Illustrative

Documents

Your Digital Network. Your Future Operating in a ... · automate and optimize the delivery of services. Accelerates provisioning, lowers costs, and improves service levels. When will