Your Community Equipment Provider

What Options Are Available?

• New working hours for Medequip 8am-8pm 7days a week. • New delivery speeds

o Emergency same-day (order up to 4pm) o Next day (order up to 4pm) o Three day (order up to 8pm) o Five day (order up to 8pm) o Post-delivery (order up to 8pm) o Counter collect (order up to 4pm)

• Collection Speeds

o Ten Days (order up to 8pm) o Bereavement Three days (order up to 8pm)

• Repairs

o Emergency same-day (order up to 4pm) o Next day (order up to 4pm) o Three day (order up to 8pm)

Customer services will be open till 8pm!

Please be on the lookout for your next newsletter informing you of some product changes. www.medequipuk.com

Wayne Lunn – Operations Manager

Hello and welcome to the SECOND Derbyshire Integrated Community Equipment Newsletter

ISSUE 2 – DECEMBER 2015

Photo: Main operating site Unit 3 Wimsey Way, Alfreton Trading Estate, Alfreton, DE55 4LS

Whilst many new exciting developments are on the horizon we want to reassure you that;

• The same members of staff will continue to deliver the service

• Derbyshire will maintain its own customer services department – 01773 604426

• Ordering is still through TCES • The depot location remains the

same • Equipment is still covered Out of

Hours 8pm-8am by our emergency call out service - 02085732871

• Derbyshire ICES Team will remain on site, including Lead Clinicians

NEW CONTRACT – NOT EVERYTHING CHANGES

Improved Delivery/Collection Options New and improved delivery/collection options have been introduced to the Derbyshire contract. The aim is to try and reduce the number of emergency/out of hours requests, and give a more cost effective service to Derbyshire residents.

QUESTIONS? Contact our team who are happy to help: derbycustomerservice@medequip-uk.com