Keep it handy – you may need it in future to shop online securely

Your accessible PINsentry card reader

The way you pay online is changingMake sure you know what to do With regulations coming in soon, you’ll sometimes need to confirm it’s you when you pay for things online. It’s a new way banks are helping protect you from fraud. You can find out more at barclaycard.co.uk/confirm

A PINsentry card reader is one way to confirm it’s you.

The PINsentry you’ve received is a customised version, specially designed to make it useable by as many people as possible. Among its features, it has a larger keypad and display, plus a speaking functionality.

We’ve put together a handy step-by-step guide on how to use it – make sure you keep this safe. You may also need the PINsentry to register for the Barclaycard app.

For other, more convenient ways to confirm online payments, just see below.

The easiest ways to confirm it’s you

Find your way around1) Card slot2) LCD screen3) Identify key – on the top row of keys,

with one raised dot for identification

4) Respond key – on the top row of keys, with two raised dots for identification

5) Sign key – on the top row of keys, with three raised dots for identification

6) Number keys – these are rounded and the number five key has two raised dots

7) Clear key – this has a raised tactile ‘I’ shape

8) Enter key – this has a raised tactile ‘0’ shape

9) Repeat – press this key to hear the last audio announcement again. When giving the eight-digit code, it will read one character at a time, then beep

10) ‘0’ key – this can give you a larger view of the text or repeat the code. When the audio function is switched off, press the 0 key to increase the size of the font. When the audio function is on, press this key to hear the code repeated back to you

11) Headphone socket – for audio features

12) Volume dial13) Battery case – the battery compartment is

located on the back of the card reader

14) Speaker – the speaker is located on the back of the card reader

Using the audio feature• Switch it on by scrolling the volume dial (12) till it

clicks, before inserting your card

• You can use any headphones in the 3.5mm socket (11) or use the built-in speaker (we don’t recommend using the speaker in a public place)

• When you press a key on the card reader, you’ll hear the name of the key repeated, a beep to indicate an error, or an additional voice prompt

• Always make sure that you hear one of these prompts before pressing another key – as keys pressed during the voice prompts won’t be recognised

• Number keys are never read out. Instead, a beep indicates that a key has been pressed. This is to ensure the security of your details when using the PINsentry without headphones. (The number 5 has two raised dots to help find your way around)

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Our secure Barclaycard app

It’s the quickest and most convenient way to confirm it’s you, and you won’t need to carry your PINsentry. Just tap to confirm – there are no codes to enter. If you don’t already have the app, you can download it from your app store.

Text message

We’ll send a one-time verification code to your mobile, so you won’t need to carry your PINsentry.

Just make sure we have your up-to-date mobile number – you can check this through Barclaycard online servicing, the Barclaycard app or by calling 0800 151 0900.

Paying for your online shopping using PINsentry

8) You’ve confirmed it’s youThat’s it – your payment will now be processed and you’ll get confirmation when it’s complete.

1) Choose PINsentry card readerEnter your card details at the checkout as usual. Choose ‘Use PINsentry card reader’ on the Verified by Visa screen.

2) View your referenceYou’ll be given an eight-digit reference that you’ll need in a second.

3) Slide your card inSlide your Barclaycard into the card reader chip-end first. Press Respond.

4) Enter your card PIN 5) Enter your referenceTap in your eight-digit reference from the Verified by Visa screen and press Enter.

6) Get your codeThe card reader will generate a new eight-digit code.

7) Enter your codeEnter the eight-digit code from the card reader onto the Verified by Visa screen and click Submit.

Find out more at barclaycard.co.uk/confirm

Please note: all screen images used in this guide are for illustrative purposes only.

3 3 9 7 9 7 3 8

Confirm it's you

Merchant:Amount:

Date:Card Number:

Online Retailer LTDGBP 100.0022/10/19XXXX-XXXX-XXXX-0061

CancelSubmit

Follow the instructions to confirm it's you using your PINsentry card reader.

1. Insert your card and press RESPOND2. Enter your card PIN and press ENTER3. Enter the following 8-digit code and press ENTER

8 9 5 6 3 8 4 74. Enter the 8-digit code from your PINsentry card reader below:

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YOUR CODE IS 3397 9738

RESPOND, SIGN OR IDENTIFY

ENTER PIN: ENTER REF:8956 3847Tap in your four-

digit card PIN and press Enter. The card reader will confirm if your PIN is correct.

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Registering for the Barclaycard app with PINsentry You might need to use your PINsentry card reader to register for the app. If you’re asked for a PINsentry code, simply follow the steps below.

1) Slide your card in Enter the last four digits of your

Barclaycard into the app screen. You’ll then need to slide your card into the top of the PINsentry, chip-end first, and press Respond.

2) Enter your card PIN Tap in your four-digit card PIN and

press Enter.

4) Complete the registration The card reader will generate an

eight-digit code. Enter this in the app screen to complete the registration.

3) Enter the app code Tap in the eight-digit code shown

in the app registration screen and press Enter.

The important stuff you need to know To use the Barclaycard app, you’ll need a UK mobile number and must be the main cardholder of a personal Barclaycard issued in the UK.

The Barclaycard app isn’t available for Windows and Blackberry devices, but you can still manage your account online.

When you register for the Barclaycard app using your Barclaycard, you agree to have digital statements only. You can view your statements in the app at any time. If you’d like to receive paper statements, you can change your statement settings in the app.

YOUR CODE IS 3397 9738

ENTER REF:8956 3847

ENTER PIN:

RESPOND, SIGNOR IDENTIFY

PIN

034

This information is available in large print, Braille and audio, by calling 0800 161 5326 (via Next Generation Text Relay if appropriate).Barclaycard also welcomes calls via SignVideo for BSL users. For more information visit barclaycard.co.uk/accessibility All Barclaycard customer service lines are non-premium rate numbers. Calls to 0800 numbers are free from UK landlines and personal mobiles, otherwise call charges may apply. Please check with your service provider. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.

Barclaycard is a trading name of Barclays Bank UK PLC. Barclays Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676). Registered in England No. 9740322. Registered Office: 1 Churchill Place, London E14 5HP. Barclays Bank UK PLC adheres to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk