ALAN F. YOUNG 2000 Frederiksberg, Denmark

Email: ayoungpd@hotmail.com

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PROFILE

A record of successfully managing complex environments and driving business results, while maintaining the respect

of managers, peers and staff. An acknowledged leader with proven experience in:

Delivering Business results

Setting Strategic Direction

Account Management

Program & Project Management

Financial Management

Business Process Improvement

Opening new business units

Team building, through recruitment, staff

development, mentoring and succession planning.

Building and Managing Program Management

Offices

Sales & Marketing

Human Resources

EMPLOYMENT SUMMARY

Computer Sciences Corporation (CSC)

Project Executive, Large Mobile and Broad Band & TV Service Provider

Program Manager, Danish Government Ministry

Project Manager, Design of IT for Greenfield Hospital

Operations Manager, Health Delivery North America

Staffing Manager, Global Health Solutions Payor/Provider for North America

Account Manager, Southern California

Business Manager, West Region Consulting

Managing Director, Seattle Business Unit

Operations Manager, Global Baan Practice

Operations Manager, Los Angeles Business Unit

Delivery Assurance Manager, San Francisco Business Unit

UK Projects Control Manager

UK Program Office Manager

Andersen Consulting

Head of Network Management

London Stock Exchange

Manager, Customer Services Group

Manager, Systems Development

PROFESSIONAL EXPERIENCE

Computer Sciences Corporation (CSC) – August 1992 to Date

Alan has gained considerable Consulting Practice, Operations, and Program/Project Management experience in over 20 years

of service with CSC in the U.S.and U.K. During this time he has opened three new Business Units, both helping to grow the

Company and providing him with many accelerated learning experiences. Alan’s particular area of strength is in building

strong teams through effective recruiting, mentoring, and professional development management. He has also considerable

experience with financial management and managing client relationships.

Project Executive, Large Mobile and Broad Band & TV Service Provider – CSC Denmark Responsible for the delivery of all Application Delivery projects for a major client in the Nordic Region. Provides support to

onshore, offshore and near-shore Project Managers, managing escalation issues and reporting status to the client. Works both

internally and with the Client to improve delivery processes.

Program Manager, Danish Government Ministry – CSC Denmark Turn-around Program Manager for an SAP implementation for a Danish Government Ministry. The program was a major

component of a System Modernization Program. The objective of the program was to replace older systems with an

application based on the SAP Public Sector Contract Accounts Receivable and Payable (PSCD) module. The system went

live successfully on September 1, 2013.

Project Manager, Design of IT for Greenfield Hospital – CSC Health Care Services Group Project Manager for a Healthcare consortium building a hospital in the Middle East. Responsible for managing the software

selection and design of the Hospital IT systems and Infrastructure.

Operations Manager, Health Delivery North America – CSC Health Care Services Group Operations Manager for CSC’s Health Delivery Business Unit. Responsible for day to day management and strategic

direction for the Business Unit operations. Activities included: analyzing performance metrics and collaborating regularly

with Solution and Practice staff to formulate improvement recommendations that reduce cost, increase revenue and enhance

productivity; monitoring Accounts Receivables/Unbilled items and take appropriate action to facilitate cash collection and

meet days sales outstanding goals; managing day to day Operations’ processes including timesheet and expense hygiene,

staffing, timely project setup and inter-office and subcontractor engagement; developing and monitoring standard business

processes to ensure consistency and efficiency across Solutions and Practices. Identify operating issues, formulate solutions,

and manage to resolution when appropriate; guiding Solution and Practice teams through the recruiting cycle process; and

contribute to the Business Unit annual business plans that detail solutions, investments and ROI commitment.

Staffing Manager, GHS Payor/Provider for North America – CSC Global Health Solutions Staffing Manager for CSC’s Global Health Solutions Payor and Provider Practice. Responsible for day to day staffing of the

Practices staff in the Healthcare Provider and Payor industries. Worked with the Solution Leads, Business Developers and

Project Managers to develop staffing strategies, and build delivery teams to meet the clients and CSC Health Practice goals.

Coordinated the acquisition and use of offshore resources in India and Vietnam to support the delivery of payor and provider

projects.

Account Manager, Southern California – CSC Consulting Group Account Manager for CSC Consulting in Southern California. Responsible for business development and client relationship

management for 3 key accounts. Worked at client sites managing client expectations and project delivery, while providing

the internal administrative support on project set-up, financials and project status reporting.

Business Manager, West Region – CSC Consulting Group Operations Manager for the West Region of CSC Consulting. Responsible for setting the strategy and managing the

organization day to day. Activities included recruiting, staffing, development and learning, delivery management and

financial management. He was also responsible for working with the vertical market practices to both set the solution strategy

and set and manage demand capacity.

Managing Director, Seattle Business Unit – CSC Consulting Group First manager for the Seattle Business Unit, managing its establishment and its first year of operation. Overall P&L Manager

with Practice responsibilities for sales, marketing, and account management. Operational roles covered included recruiting,

staffing, delivery assurance, professional development management, human resources, and financial management.

During this time Alan worked as the Account/Project Manager on several .com projects.

Operations Manager, Global Baan Practice (Americas) – CSC Consulting Group First operations manager for the CSC Global Baan Practice in North America, responsible for the establishment and first full

year of operation. Operational roles included recruiting, staffing, delivery assurance, professional development management,

human resources and practice financial management. Other activities included providing input to the practice strategy and

alliance management.

Operations Manager, Los Angeles Business Unit – CSC Consulting Group First Operations Manager for CSC's Los Angeles Office and was involved with its establishment and its first year of

operation. Operational roles included recruiting, staffing, delivery assurance, professional development management, human

resources, and practice financial management.

Delivery Assurance Manager, San Francisco Business Unit – CSC Consulting Group Delivery Assurance Manager for the San Francisco business unit. In addition to the usual functions of a delivery assurance

manager, he was also responsible for consultant staffing and business unit accounting.

UK Projects Control Manager - CSC UK Division Project Control Manager, responsible for delivery assurance for CSC’s European projects. The focus was on reviewing,

tracking and reporting on project status and profitability to the Head of Projects, Operations Director and the UK Division

Board. Monitored and reported on the commercial aspects of projects, tracked project status on a monthly basis and reported

to senior management, proactively reviewing projects and ensuring systems and processes were in place to supply the

management information needed to run the various operations. Achievements included development of an integrated project

tracking and resourcing system, introduction of proactive tracking and support 50 UK Division projects, management of the

development and roll-out of the UK Division Project Manager's Toolkit, and establishment of project accounting and project

profitability management.

Program Office Manager – CSC UK Division Program Office Manager for a £32 million, 3 year program. Established and managed the program office for a

communications company. Major achievements included set-up, planning and monitoring of the major phases of the

program, establishment of project infrastructure, including: accommodation for 150 staff, purchase of hardware,

establishment of program standards and procedures, and execution of day-to-day program control and support processes with

a staff of five.

Andersen Consulting

Head of Network Management Following the outsourcing of the London Stock Exchange IT Department to Andersen Consulting Alan was responsible for

the management and control of a stock exchange's live network systems. Achievements included developing and

implementing the reorganization of the live network operation, enabling staff to be re-assigned to work on strategic

developments, managing the transfer of engineering records from stand-alone databases to a central records database and

initiated a review of stock handling and asset management, procedures resulting in a more effective and efficient service to

customers.

London Stock Exchange

Manager, Customer Services Group Responsible for coordinating the provision of all stock exchange information, trading and settlement services. Achievements

included managing a major initiative to reduce the number of customer orders outside of the agreed "required for service

date" from over 1500 to less than 50 within 4 months, establishing new system requirements and document control

procedures to ensure the backlog situation did not re-occur and project managed the reduction of telephone and data circuits

for which the Stock Exchange was paying but not using.

Manager, Systems Development Responsible for day-to-day operations of the stock exchange's Services Development Department with respect to project

planning, accounting, accommodation, and equipment. Worked with the IT Director to undertake a number of projects

designed to reduce costs and increase output. Other achievements included establishing a project-based rolling budget for IT

developments managing the relocation of staff from 5 buildings into one, and re-allocating total resources while ensuring all

projects met scheduled deadlines.

EDUCATION

The University of Birmingham, England: 2:1 BSC (Joint Honors) Degree in Economics & Economic History

Training includes: Project Management, Strategic Selling, Financial Awareness, Large Account Management, Sales

Techniques, Negotiating Skills, Teambuilding, Performing with Presence, Coaching, Creativity, Facilitation, Cost Centre

Management.

REFERENCES

On Request