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You must be the change you wish to see in the world” -Gandhi. C O M P E T I T I V E A D V A N T A G E. R E A L I Z E D. A Status Report – Corporate Colleague Engagement Today. Presented by Jim Thomas, PhD Vice President, Consulting Services March 7, 2008. - PowerPoint PPT Presentation
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© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.1
You must be the change you wish to see in the world”
-Gandhi
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.2
A Status Report – Corporate
Colleague Engagement Today
Presented by
Jim Thomas, PhDVice President, Consulting Services
March 7, 2008
C O M P E T I T I V E A D V A N T A G E. R E A L I Z E D.
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.3
A Working Definition of Employee Engagement
Actively committing to one’s work and to invest one’s time, talent, and best efforts to accomplish organizational goals.
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.4
62% more likely to grow in revenue
23% more likely to increase customer
satisfaction
Why is Employee Engagement important?
Source: DDI, 2006
Engagement correlates to better outcomes...
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.5
Why is Employee Engagement important?
Highly engaged employees are 60% less likely to say they are about to leave
Source: DDI, 2006
Engagement correlates to retention
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.6
How does DDI measure Employee Engagement?
E3™ employee engagement survey – 20 item survey – 17 items that measure five engagement facets
• Empowerment• Teamwork and Collaboration• Growth and Development• Support and Recognition• Efforts Aligned with Organization Direction
– 3 items that measure satisfaction and loyalty (outcomes)
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.7
How Are Organizations Doing?
0%
10%
20%
30%
40%
50%
60%
70%
80%
ActivelyDisengaged
MassiveMiddle
Love My Job!
Employees
FrontlineLeaders
SeniorLeaders
Source: DDI Normative Database, 2006
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.8
What’s working ..Highest Engagement Items
Manufacturing Services Healthcare Survey Item
88% 90% 92%Overall, I have a good understanding of what I am supposed to be doing in my job.
82% 79% 76%I can make meaningful decisions about how I do my job.
73% 79% 73%People in my work groups cooperate with each other to get the job done.
62% 71% 80%I find personal meaning and fulfillment in my work.
68% 78% 76%In my work group, my ideas and opinions are appreciated.
60% 70% 70%In my work group, people try to pick up new skills and knowledge.
Percent of Respondents Expressing “Agreement” with E3 Items
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.9
What’s not working …Lowest Engagement Items
Manufacturing Services Healthcare Survey Item
42% 52% 44%In my work group, people are held accountable for low performance.
41% 52% 50%In this organization, different work groups reach out the help and support each other.
43% 57% 57%I am kept well informed about changes in the organization that affect my work group.
44% 60% 60%I get sufficient feedback about how well I am doing.
46% 59% 61%In my work group, meetings are focused and efficient.
47% 62% 62%My work group makes efficient use of its resources, time and budget.
Percent of Respondents Expressing “Agreement” with E3 Items
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.10
Effective Communication can Increase Engagement
Manufacturing Services Healthcare Survey Item
42% 52% 44%In my work group, people are held accountable for low performance.
41% 52% 50%In this organization, different work groups reach out the help and support each other.
43% 57% 57%I am kept well informed about changes in the organization that affect my work group.
44% 60% 60%I get sufficient feedback about how well I am doing.
46% 59% 61%In my work group, meetings are focused and efficient.
47% 62% 62%My work group makes efficient use of its resources, time and budget.
Percent of Respondents Expressing “Agreement” with E3 Items
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.11
What does this mean for Leaders?
• Managers can impact engagement
• Improve communication connect employees role/efforts to meaningful outcomes
• Establish and align people management systems to support engagement
• Look for “engagement readiness” when selecting employees
© Development Dimensions Int’l, Inc., MMIIX. All rights reserved.12
Leaders’ Engagement Drives Employee Engagement
LeaderEngagement
Employee
Employees with Highly Engaged Leaders:
– 37% more engaged
– 45% more likely to stay
Source: DDI, 2006