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Welcome BACK! UW Sometimes and Aspiring Supervisor Series

Week Title

Theme #1: Skills for Flexibility and Engagement

1 Being a Flexible Supervisor

Theme #2: Skills to Train

2 Learning and Training

Theme #3: Skills to Communicate and Coach

3 Listening is the Key!

4 Questions and Accountability

5 Everyday Coaching and Feedback

Unaware Beginner Frustrated Learner

Team Player Independent Performer

Observe

Train

Coach

Collaborate

Delegate

AGENDA

Supervisor Sets Goal – Coach to:

1. Gain Cooperation

2. Give Recognition

3. Give Everyday Feedback

4. Give Stronger Feedback

Employee Sets Goal – Coach to:

5. Help Another Reach Their Goals

Learning Objectives:

Practice giving feedback, coaching and recognition.

Everyday Coaching and Feedback

How can we coach to… Gain Cooperation =

Make it EASY to DO the RIGHT Thing

Write a note Make an observation or describe issue.

Give information Say it with a word or gesture

Describe what you feel or need

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Ideas to Gain Cooperation

People are more committed to ideas that they generate themselves.

How can I create an environment where it is EASY to do the

RIGHT THING?

At your table, draft… Su

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What other NO or LOW COST recognition have you done?

How can we coach to… Give Recognition

What would each of your staff like? Personal

Do it today! Punctual

Give it in front of peers Public

Match recognition with level of performance Proportionate

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How can we coach to… Support a Growth Mindset Su

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Accomplishments

Hard Work, Dedication, and Effort

Your Turn: draft the recognition for…

Someone who deserves to be recognized…

How will you recognize this person?

How will you deliver it?

When?

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Individually, think of a time when…

You hesitated to give someone feedback.

Why did you hesitate?

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How can we coach to… Give Feedback

S T O P

Stop what you are doing

Talk with your employee

Observe employee doing it correctly

Praise employee for doing it right

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Individually, think about…

Who needs coaching?

What do I need to DO?

What do I need to SAY?

How will I follow-up?

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A Recipe

1. Make an observation

2. Describe how I felt

3. Pick one : • My needs • Consequences • My expectations

4. Check for clarity

5. Make a request & Follow-up

What if an employee needs stronger feedback? Su

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A Recipe

1. Make an observation I noticed….

Pause. Listen. Offer Empathy

2. Describe how you felt I was………

3. Pick one : • Your needs • Consequences • Expectations

because…..

Pause again. Listen.

4. Check for clarity What did you hear me say?

5. Make a request & Follow-up Would you be willing to..

In your new pairs, deliver your statement

Individually, put this feedback with own words Su

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The single most

effective tool for coaching is a mirror.

How can we help another reach their goals?

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1. Current reality (Observation)

• What’s working Well? • What could be better? • What have you done so far? • Listen for feelings and needs

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COACH Worksheet Em

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C 1. Current reality (Observation)

• What’s working Well? Could be better? • What have you done so far?

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2. Objectives • What’s your GOAL? • What’s you goal for today? • What have you done since last session?

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CH

COACH Worksheet Em

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C 1. Current reality (Observation)

• What’s working Well? Could be better? • What have you done so far?

O 2. Objectives • What’s your GOAL?

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3. Alternatives • What are your OPTIONS? • What’s another option? Another? Or • Tell me a story about a time you Did do ___? • What did you do? What helped ?

CH

COACH Worksheet Em

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C 1. Current reality (Observation)

• What’s working Well? Could be better? • What have you done so far?

O 2. Objectives • What’s your GOAL?

A

3. Alternatives • What are your OPTIONS? Or • Tell me a story about a time you Did do ___?

CH 4. CHOICES

• What WILL you do? By When? • Create Action Plan

COACH Worksheet Em

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C 1. Current reality (Observation)

• What’s working Well? Could be better? • What have you done so far?

O 2. Objectives • What’s your GOAL?

A

3. Alternatives • What are your OPTIONS? Or • Tell me a story about a time you Did do ___?

CH 4. CHOICES

• What WILL you do? By When? • Create Action Plan

In pairs, coach your partner… Em

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For Week 6 (April 11th)

Try-Out Card

• What do you want to try this week?

• Answer the interview question for this week.

Reading for Week 6

Read: • Page 3 of Week 6 Packet, “Fix Procedures and Processes

before Coaching.”