Building communities • Changing lives

years of service 1941-2011

Annual ReportCMYK COLORS:BROWN: 31%cyan, 80%magenta, 100%yellow, 31%black GRAY: 64%cyan, 56%magenta, 55%yellow, 32%black

PANTONE COLORS:BROWN: PMS175 GRAY: PMS425

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Board of Commissioners

Mario SaucedoCHAIRMAN

George GuerreroVICE CHAIRMAN

Loretta Guillen

Jessie Muñoz

Sylvia Miller

Karen Fricke

Frank Williams

Our Mission

The Housing Authority of the County of San Bernardino (HACSB) empowers all individuals and families in need to achieve an enriched quality of life by providing housing opportunities and resources throughout San Bernardino County.

Our Core Values

RESPECT | We believe that all people should have a stable and enriched quality of life and should be afforded the opportunity to not only survive, but to thrive in environments that are sensitive to and encourage respect and empathy for individual circumstances.

SAFETY | We believe that all residents deserve a safe and secure living environment that is crime and distraction free and where families can feel good about raising their children.

INTEGRITY | We believe that there is a strong, mutually-reinforcing connection between the integrity of our staff/programs and the success of our clients. Integrity-building within our organization is key toward fulfilling our mission statement.

SERVICE | We believe that in order to be successful we must serve the public by being effective stewards of its financial resources and by developing a customer service business model based on benchmarks and measurements.

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In 1941 the Great Depression had haunted America for more than a decade…and World War II loomed on the horizon. In June of that year the San Bernardino County Board of Supervisors, responded to the growing need for decent, safe, affordable housing by establishing the Housing Authority of the County of San Bernardino (HACSB). Individuals charged with the task at hand embraced the challenge, setting in motion plans that would help guide the agency for the next 70 years.

Over the years we have expanded our housing programs and the services we provide to meet the county’s growing needs. We continue to seek and acquire a variety of housing types, both affordable and market-rate. These efforts help local jurisdictions maintain a growing and diverse inventory of housing assets that are tailored to the uniqueness of their communities.

Plans are now underway to revitalize two older affordable housing sites located in the cities of Redlands and San Bernardino. The new sites will be mixed-income communities built to utilize green technology, and will provide recreational and educational facilities for everyone’s use.

Affordable housing provides working families and individuals the opportunity to afford a place to live and a stepping stone for greater economic

independence. Through our extensive partnerships throughout the county, we are diligently working to help our families leverage resources that will equip them with the skills, knowledge and training necessary to achieve financial independence and move from affordable housing to market rentals or homeownership.

Celebrating our agency’s 70th anniversary has provided us the opportunity to reflect on how far we have come, what we have accomplished, as well as plan for the future. The HACSB has a rich history of service, respect, and integrity which helped the agency to obtain our Moving-to-Work (MtW) designation from Congress, thanks to the help and support of Congressman Gary Miller. As an MtW agency, we are able to test and implement innovative programs/activities that will help expand housing choices for our residents, promote economic independence, save taxpayer dollars and help Congress understand and develop sustainable, affordable housing nationally.

Thank you to our Board of Commissioners, staff, residents and partners for their continuous support throughout the year. We look forward to celebrating many more successful years ahead.

Respectfully,

Susan L. Benner

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70 years of service

The Housing Authority has contributed to the economy as a housing provider and developer since 1941. While providing much-needed affordable housing, we have also created jobs. In the years to come we look forward to continuing to expand our housing stock and services with the help of our families and partners.

Advocating for Our Families

As our nation continues to struggle with budgetary concerns, the call to “do more with less” resonates nationwide. We join Housing Authorities nationwide in finding ways to continue to provide high quality services despite the ongoing budget cuts. As strong advocates not only for the programs and services we administer but also for the families we serve, we work to educate our congressional and state elected officials on the impact these cuts have on their constituents, our housing programs, and the many services we provide. Through the years we have also solidified our relationship with our elected officials and their staff, allowing us to continuously serve as a resource for them. Staff ’s collective knowledge about policy and budget issues helps them develop sustainable strategic solutions to better serve our families and the County of San Bernardino.

A New Look Celebrating our 70th anniversary was the perfect opportunity to begin rebranding the agency through a new website and logo. The website contains up-to-date information and resources, allowing us to be transparent in our information sharing.C

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Achieving Efficiencies

The agency made great strides in 2011 to implement initiatives that save time, money and resources.

Biennial recertification for all elderly and disabled families on fixed incomes has been so successful that it was commended by HUD, which has encouraged other Housing Authorities to implement the same practice. Other initiatives such as Local Verification Policies and Elimination of Assets have also helped increase operation efficiencies while reducing reporting burdens on our participants.

Our updated Local Payment Standards has allowed us to establish a more accurate payment standard that truly reflects the varying rental markets in our vast County. This activity has generated costs savings that will eventually help us serve more families. This expands housing opportunities for our participants and allows them to move to areas with better schools, transportation access, and job opportunities.

As a result of these improved efficiencies and cost-saving measures, we were able to divert our resources to help families in other ways. For example, our new Community Development Initiatives (CDI) department coordinates services, resources and partnerships that promote economic independence and strengthens families.

Instructor Yanely Palma teaches (left to right) Irma Mendez, Alejandra Lira and Zenaida Quintero how to use Microsoft Word.

Anita Castro uses the Redlands computer lab for her schoolwork.

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Collaborative Partnerships: More than Just Housing

The Housing Authority is a strong working partner with many organizations and local government agencies. Thanks to our partners we are able to provide case management and counseling; assist with career training and job placement; ensure program integrity; and volunteer in the community.

CDI partners with local community-based organizations and service providers to offer programs, services, and resources. Some of these partners and services are:• LomaLindaUniversity:familymentalhealth

services and counseling• CareerInstitute:jobskilltraining/career

development and mentoring services• CityandCountyWorkforceInvestmentBoard

(WIB): vocational training• InlandBehavioralHealthServices:medicaland

dental care, WIC program• UrbanYouthConservationCorp.:youthcareer

development/job skills

Our partnership with the Career Institute has proven to be very helpful for our families and the surrounding communities. Career Institute administers a career development and work readiness curriculum. During these challenging economic times, they have focused on cutting-edge methods for identifying training programs, developing job acquisition strategies, and utilizing

Helping residents become self-sufficient

Community 30-minute Trainings Jobs sessions delivered provided placed

Waterman Gardens 391 101 20Maplewood Homes 249 42 15Colton 182 58 0Redlands 154 30 6Chino 120 24 12Barstow 121 25 15

Total Sept. 2010-Oct. 2011 1,217 286 126

Joe Taylor, of Career Institute, helps Arthur Marquez prepare a job search resumé in the Waterman Gardens computer center.

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Serving our families and community residents through various community services and events.

technology to its fullest. Our combined efforts have delivered more than 1,200 individual training sessions and 126 job placements.

In keeping with the agency’s mission and values, staff volunteered at various organizations that serve disadvantaged residents in San Bernardino County. In 2010-11, HACSB staff volunteered almost 1,500 hours of their free time to various charitable causes.

HACSB staff received recognition from HUD’s Office of Inspector General for their ongoing commitment to maintaining integrity within its housing programs.

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Changing Lives

Serving our Families

As an Army veteran, Jose Quinteros learned about the Housing Authority after outreaching to the Veterans Affairs Hospital in Loma Linda. “I needed help, so I walked in and I asked. I couldn’t do this alone,” states Jose.

Overcoming personal struggles, Jose has made great strides in reaching his goals. Thanks to his stable household, he secured a job as a Certified Medical Supply Technician at the hospital. He was recently elected to serve on the Resident Advisory Board to represent residents of the Colton Housing community, and looks forward to becoming a homeowner in the near future.

Anicia McLain, a single mother of five children, found refuge in the Housing Choice Voucher (HCV) Program in 2006 after leaving an abusive husband and losing her job.

With a stable household, she’s able to continue working toward her Masters Degree in Human Services and guide her children through school. She plans to become a homeowner, finish her Master’s and obtain a career to give back to the community.

“I teach my children about appreciating what life gives them and the importance of working hard to get ahead in life. The best tool for success is their education,” states Anicia.

Jose Quinteros, a veteran, now works as a Medical Supply Technician.

Anicia McLain continues to work toward her Master’s degree.

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Celebrating the 20th Anniversary of Our Scholarship Program

Since 1991, the Housing Authority has been awarding college scholarships to students who are pursuing higher education. This year ten students received college scholarships.

Recipients were greeted by Dr. Bisrat Gebrekristos, a 1994 scholarship recipient and former Housing Authority resident who is now a Neonatologist with Kaiser Permanente. Her encouraging words reassured the awardees to continue their endeavors despite any obstacles they may face in life.

Guest speaker at the 2011 scholarship awards ceremony was 1994 scholarship recipient Dr. Bisrat Gebrekristos (right). Scholarship winners in 2011 included (left to right): Evelyn Amez,Jashe Lee, Shawn Jackson, Shirley Wilson, Linda Ton, Jessica Espinoza, Wendy Padron, Isis Eskander, Sultana Dillion, Angelica Mosqueda.

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Families Achieving Homeownership 2011

The Homeownership Assistance Program (HAP) is an agency jewel that helps low-income families achieve their life goal of homeownership. The HAP program has received statewide recognition since 2009; it ranks among the top in creating new homeowners each year. During this fiscal year, 18 sales took place, half of which were to families who were previous participants in one of our affordable housing programs.

Susan Smalley, who became a homeowner in February 2004, recently contacted HACSB staff about refinancing her mortgage. She reminisced about her experience: “I love my home and have nothing but good things to say about this program. It has been a great experience for me and I hope others are able to experience it as well.”

Christopher Miller recently purchased his home in Bloomington after being a voucher participant since 2003. Mr. Miller stated: “This was a great experience for me. Because of my disability I never thought I would own my own home. I thought I would always be paying rent. This is a very good program and I recommend it to others.”

The Homeownership Assistance Program has helped Susan Smalley and Christopher Miller achieve their homeownership dream.

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Angela Joyner, Homeownership Technician stated: “I am so happy with the success of this program throughout the years. It’s enormously rewarding to help families on their path to homeownership. I am proud of the families that are able to achieve this goal and look forward to assisting more families in the years to come.”

Enhancing Customer Servicethrough Technology

A new customer service kiosk was rolled out as part of a pilot program to help our clients at our San Bernardino housing program’s office. The kiosk allows visitors to complete online applications, check wait list status, advise the agency of changes, review statements, and check inspection schedules.

Six computer labs provide a new self-service system allowing users to create and maintain account information, gain access to agency resources, while learning and improving their computer skills.

Tina Scott, Housing Application Certification and Front Office Supervisor, helps the Ruiz family use the new customer service kiosk.

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Annie Funn, Computer Lab Technician, and Jana Shearer of the Career Institute plan a training program for the computer lab.

Building Communities

Meeting the Growing Need of Housing HACSB continuously seeks to provide a variety of housing types, including market rate units as well as affordable housing units. During 2011 we acquired two properties in the city of Ontario: Summit Walk (78 units) and Summit Place (75 units). Renovation plans for the two properties are underway that will maintain affordability for low income families.

Partners Housing Youth Since 1995, the Housing Authority has partnered with the County of San Bernardino Department of Behavioral Health (DBH) to provide affordable housing resources and services for chronic mentally ill individuals and their families. Our newest joint venture is a Mental Health Services Act (MHSA) plan to create 150 units of permanent supportive housing for individuals with mental illness who are homeless or at significant risk of becoming homeless.

In 2011, we worked with multiple partners including Housing Partners I, Inc., DBH, the City of San Bernardino, and the One Stop Transition Aged Youth(TAY)CentertoacquireandestablishtheCounty’s first permanent housing site for youth ages 18-24 who are receiving DBH services and are transitioning from foster care to independent living.

The Housing Authority expands its housing inventory by acquiring and renovating existing properties: Summit Walk (top) and Summit Place in Ontario.

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Going Solar In late 2010, Southern California Edison awarded its first and largest Multifamily Affordable Solar Housing (MASH) Track 2 Grant to HACSB. The $1,840,000 funded the installation of solar photovoltaic panels at the 296-unit Maplewood Homes Community. HACSB partnered with HelioPower to engineer and install solar retrofits atop 100 of the community’s rooftops. The project provided green job training and creation as well as ongoing solar production monitoring and green outreach. Completed in late 2011, the resulting production of clean energy generated from the solar power system benefits residents of Maplewood Homes by providing an average 30% cost saving on their electric bills. Maplewood Homes is the first of many solar installations that HACSB is pursuing to show its commitment to implementing green initiatives. Such projects will not only increase sustainability and save energy, but also provide employment opportunities for its residents in the growing green building industry.

Solar panels will reduce residents’ electric bills by an average of 30 percent. Representatives of the Housing Authority, Southern California Edison and HelioPower celebrated the completion of the project with a ribbon-cutting ceremony.

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New Look for Affordable Housing

The redevelopment of existing affordable housing remains a high priority. In 2012, we intend to break ground for the initial phase of the 115-unit Redlands Housing Community. Utilizing an innovative modular construction format, factory-built housing units will be installed to substantially accelerate the construction schedule.

Redevelopment plans for the 69-year-old Redlands Community.

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For the Waterman Gardens redevelopment, we put together a team to work with the residents and community stakeholders to develop a plan to revitalize the 70-year old housing site. The team consisted of staff, community members, architects, and design, community, and environment planners. The new master plan provides nearly double the number of housing units in a “mixed-income” format with recreational and educational facilities.

In San Bernardino, resident input helped guide redevelopment plans.

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Unaudited Statement of Revenues, Expenses and Changes in Net Assets Ending September 30, 2011

Revenues:

HUD Operating Subsidies and Grants $96,115,163Dwelling Rental Income 13,663,882Other Income 6,004,080Investment Income 244,811 Total Revenues $116,027,936 Expenses: Housing Assistance Payments $68,612,380Administration 21,295,132Maintenance and Operation 10,607,825Tenant Services 353,714Utilities 2,443,233General Expenses 6,963,272Interest Expense 1,540,533Depreciation 3,452,258Loss on Sale of Assets 9,161,504 Total Expenses $124,429,851 Decrease In Net Assets $(8,401,915) Net Assets - beginning 99,555,460

Net Assets - ending $91,153,545

$96,115,163

$13,663,882

$6,004,080

$244,811

HUD Operating Subsidies & Grants

Dwelling Rental Income

Other Income

Investment Income

REVENUES 2011 • $116,027,936

$68,612,380

$21,295,132

$10,607,825

$9,161,504

$6,963,272

$3,452,258

$1,540,533Tenant Services$353,714

Housing Assistance Payments

Administration

Maintenance & Operation

Loss on Sale of Assets

General Expenses

Depreciation

Utilities$2,443,233Interest Expense

EXPENSES 2011 • $124,429,851

$131,172,390

$27,470,297

$3,784,963

$1,384,436

$312,265

$68,401

Land, Buildings & Equipment

Cash and Investments

Notes Receivable

Accounts Receivable

Inventory

Prepaid Expenses

ASSETS 2011 • $164,192,752

$68,821,532

$62,350,858

$18,099,126

$6,637,981

$4,232,998

$4,050,368

Invested in Capital Assets

Notes Payable

Unrestricted Net Asssets

Other Liabilities

Restricted Net Assets

Accounts Payable

NET ASSETS & LIABILITIES 2011 • $164,192,752

$96,115,163

$13,663,882

$6,004,080

$244,811

HUD Operating Subsidies & Grants

Dwelling Rental Income

Other Income

Investment Income

REVENUES 2011 • $116,027,936

$68,612,380

$21,295,132

$10,607,825

$9,161,504

$6,963,272

$3,452,258

$1,540,533Tenant Services$353,714

Housing Assistance Payments

Administration

Maintenance & Operation

Loss on Sale of Assets

General Expenses

Depreciation

Utilities$2,443,233Interest Expense

EXPENSES 2011 • $124,429,851

$131,172,390

$27,470,297

$3,784,963

$1,384,436

$312,265

$68,401

Land, Buildings & Equipment

Cash and Investments

Notes Receivable

Accounts Receivable

Inventory

Prepaid Expenses

ASSETS 2011 • $164,192,752

$68,821,532

$62,350,858

$18,099,126

$6,637,981

$4,232,998

$4,050,368

Invested in Capital Assets

Notes Payable

Unrestricted Net Asssets

Other Liabilities

Restricted Net Assets

Accounts Payable

NET ASSETS & LIABILITIES 2011 • $164,192,752

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Unaudited Statement of Net Assets as of September 30, 2011

Assets: Cash and Investments $27,470,297 Accounts Receivable 1,384,436 Prepaid Expenses 68,401 Inventory 312,265 Land, Buildings and Equipment 131,172,390 Notes Receivable 3,784,963 Total Assets $164,192,752 Liabilities: Accounts Payable $4,050,368 Notes Payable 62,350,858 Other Liabilities 6,637,981 Total Liabilities $73,039,207 Capital: Invested in Capital Assets, Net of Related Debt $68,821,532 Restricted Net Assets 4,232,887 Unrestricted Net Assets 18,099,126 Total Net Assets and Liabilities $164,192,752

$96,115,163

$13,663,882

$6,004,080

$244,811

HUD Operating Subsidies & Grants

Dwelling Rental Income

Other Income

Investment Income

REVENUES 2011 • $116,027,936

$68,612,380

$21,295,132

$10,607,825

$9,161,504

$6,963,272

$3,452,258

$1,540,533Tenant Services$353,714

Housing Assistance Payments

Administration

Maintenance & Operation

Loss on Sale of Assets

General Expenses

Depreciation

Utilities$2,443,233Interest Expense

EXPENSES 2011 • $124,429,851

$131,172,390

$27,470,297

$3,784,963

$1,384,436

$312,265

$68,401

Land, Buildings & Equipment

Cash and Investments

Notes Receivable

Accounts Receivable

Inventory

Prepaid Expenses

ASSETS 2011 • $164,192,752

$68,821,532

$62,350,858

$18,099,126

$6,637,981

$4,232,998

$4,050,368

Invested in Capital Assets

Notes Payable

Unrestricted Net Asssets

Other Liabilities

Restricted Net Assets

Accounts Payable

NET ASSETS & LIABILITIES 2011 • $164,192,752

$96,115,163

$13,663,882

$6,004,080

$244,811

HUD Operating Subsidies & Grants

Dwelling Rental Income

Other Income

Investment Income

REVENUES 2011 • $116,027,936

$68,612,380

$21,295,132

$10,607,825

$9,161,504

$6,963,272

$3,452,258

$1,540,533Tenant Services$353,714

Housing Assistance Payments

Administration

Maintenance & Operation

Loss on Sale of Assets

General Expenses

Depreciation

Utilities$2,443,233Interest Expense

EXPENSES 2011 • $124,429,851

$131,172,390

$27,470,297

$3,784,963

$1,384,436

$312,265

$68,401

Land, Buildings & Equipment

Cash and Investments

Notes Receivable

Accounts Receivable

Inventory

Prepaid Expenses

ASSETS 2011 • $164,192,752

$68,821,532

$62,350,858

$18,099,126

$6,637,981

$4,232,998

$4,050,368

Invested in Capital Assets

Notes Payable

Unrestricted Net Asssets

Other Liabilities

Restricted Net Assets

Accounts Payable

NET ASSETS & LIABILITIES 2011 • $164,192,752

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SanBernardinoCounty

Housing Units by City

The Housing Authority provides affordable housing for some 30,000 people scattered across the largest county in the contiguous United States; an area as large as the states of New Jersey, Delaware, Massachusetts and Rhode Island combined.

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CIty/CoMMuNIty HouSING CHoICE uNItS PuBLIC HouSING uNItS AutHoRIty-oWNEd uNItS

Adelanto 330 3Alta Loma 47 Angelus oaks 1Apple Valley 331 3 7Arrowbear Lake 1Baker 24Barstow 69 220 300Big Bear 1Bloomington 58 7Blue Jay 1Chino 102 50Chino Hills 3Colton 328 126 49Crestline 25Fawnskin 1Fontana 585 2 84Grand terrace 37Helendale 17Hesperia 291 100Highland 405 13Joshua tree 28Lake Arrowhead 4Landers 3Loma Linda 127 42Lucerne Valley 6Mentone 24 39Montclair 136 2 34Morongo Valley 6ontario 421 23*Phelan 7Pinion Hills 3Rancho Cucamonga 194 6Redlands 370 190 45Rialto 629 2 24Running Springs 7San Bernardino 2,220 680 72Sugar Loaf 7twin Peaks 39 40upland 20Valley of Enchantment 1Victorville 1,004 2 168Wrightwood 2yucaipa 161 1 155yucca Valley 72 3029 Palms 26 4

TOTAL 8,150 1,311 1,206

* Includes 4 commercial units

Housing Choice Voucher Units: 8,150These units are privately owned, with rent subsidies paid directly to owners by the Housing Authority. Housing Choice Voucher services are managed by HACSB offices in San Bernardino, Ontario and Victorville.

Public Housing Units: 1,311These units are owned and managed by the Housing Authority through its offices in Barstow, Chino, Colton, Redlands, and two in San Bernardino.

Authority-owned Units: 1,206These units were either acquired or developed through a variety of partnerships with the State of California, San Bernardino County Department of Community Development and Housing, various cities throughout the county, and Housing Partners I, Inc., a non-profit public housing corporation.

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HACSB staff celebrates the agency’s 70th anniversary and reaffirms their dedication to serving the people of San Bernardino County.

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Victorville Housing Programs Office

Waterman Gardens Housing Community

Maplewood Homes CommunityBarstow Housing Community

Redlands Housing CommunityAdministrative Office

Ontario Housing Programs OfficeColton/Chino Housing Community

San Bernardino Housing Programs Office

CMYK COLORS:BROWN: 31%cyan, 80%magenta, 100%yellow, 31%black GRAY: 64%cyan, 56%magenta, 55%yellow, 32%black

PANTONE COLORS:BROWN: PMS175 GRAY: PMS425

715 EASt BRIER dRIVE

SAN BERNARdINo, CA 92408

909.890.0644 | WWW.HACSB.CoM