Year in Review 2016 - Spectrum Care · 2016 has been a year of change and new beginnings for Spectrum Care. The year began with Chief Executive Chris Harris announcing his intention

Year in Review 2016

1ANNUAL REPORT 2016

Contents

Chair’s report 2

Chief Executive’s report 6

Financial statements 14

Trustees 20

2SPECTRUM CARE TRUST BOARD

Chair’s report

Garry Smith

Non-executive Chair

Spectrum Care Trust Board

2016 has been a year of change and new beginnings for Spectrum Care. The year began with Chief Executive Chris Harris announcing his intention to step down from the role following the appointment of a suitable successor, which occurred in July of this year.

Chris was appointed Chief

Executive of Spectrum Care in 2007

and brought a mix of skills from

his career in the NGO and mental

health sectors which suited that

particular juncture in Spectrum’s

organisational lifecycle.

Over the years that followed, Mr

Harris led and collaborated in

myriad sector initiatives aimed at

increasing the quality, consistency

and measurability of support

services provided to disabled

New Zealanders. Key among

these achievements was the

development of the New Zealand

Disability Support Network

(NZDSN), which was launched in

2010 with a vision for ‘An inclusive

New Zealand’.

The attainment of an

internationally calibrated Business

Excellence Silver Award in 2010

and an unprecedented Gold Award

in 2013 acknowledged Spectrum

Care as operating at a truly world-

class standard.

In July of this year, following a

full and exhaustive recruitment

process, Spectrum’s Board of

Trustees appointed Sean Stowers

to the role of Chief Executive.

Sean has been an active

contributor to the disability

3ANNUAL REPORT 2016

support sector for more than

25 years, in a variety of roles

primarily focused on the strategic

and operational management of

support delivery.

Following 13 years as General

Manager of disability support

provider IDEA Services, Sean

sought a new leadership

opportunity in which he could

further his drive for social justice,

and outcomes that support choice

and control for people with

disabilities.

Sean’s aims include building

on the strong, person-centred

foundation upon which the

organisation is based, and

ensuring people with disabilities

and their families have a lead

role in the design and delivery of

sustainable support services.

In late 2015, Board Chair Richard

Hanna also took the decision to

end his tenure with Spectrum.

Richard joined Spectrum Care Trust

Board in 2003 and was elected

Chairman in 2007, holding the role

until November of last year – at

which time I stepped into the role.

This also coincided with the

appointment of Bridget Snedden

to the role of Deputy Chair, and the

addition of two new Board members

– Jane Bawden and Vicki Lee.

Jane is a practising commercial

barrister and consultant, and a

Chartered Member of the Institute

of Directors. Jane has long-term

experience in medico-legal,

compliance and risk management,

and is an experienced health and

disability sector adviser.

Vicki chairs the Gividend Advisory

Board of the Aera Foundation and

is a Trustee of Cure Kids Fiji, a New

Zealand-based not for profi t which

funds medical research to improve

the health of children.

These changes to Spectrum’s

executive and governance bodies

are aimed at providing the

organisation with new skills and

renewed energy in addressing the

signifi cant and fundamental change

New Zealand’s disability support

sector is currently experiencing.

...people with disabilities and their families are seeking more personalised, person-directed support options, based on real choice and control about where and with whom they live, and what support arrangements are off ered.


As noted by sector body the New

Zealand Disability Support Network,

we are on the cusp of another

wave of ‘deinstitutionalisation’,

wherein people with disabilities

and their families are seeking more

personalised, person-directed

support options, based on real

choice and control about where

and with whom they live, and what

support arrangements are offered.

The established ‘group home’

model of support is giving way

to more person-centred options

such as Choices in Community

Living, Individualised Funding,

Flexible Disability Support and

Supported Living.

This broad-based sector

transformation – illuminated

most clearly by the principles of

the Enabling Good Lives initiative

– is driven by the need for self-

directed support options that

enable people and their families to

decide where, how and when their

funding is applied.

Spectrum has steadily been

working towards ensuring it is

well positioned to address this

evolving market demand, and I

acknowledge the commitment and

passion of our Leadership Team

and staff in this transformation.

However, there is limited evidence

by government of the investment

required to implement the kind

of transformation envisioned

by these principles, nor address

the poor health outcomes faced

by people with disabilities,

as acknowledged by the New

Zealand Health Strategy.

Increased and ongoing

investment is needed to ensure

that support providers can

participate with confi dence in an

environment that offers genuine

opportunities for people with

disabilities (and their families) to

have real choice and control.

Supporting innovation and

quality relies on the government

acknowledging the real costs

of high-quality, responsive,

person-centred and future-

focused services, provided by a

professional workforce.

Despite these headwinds,

Spectrum is steadfast in its

commitment to these principles

to ensure individuals and families

have more choice and control over

the supports they receive.

Refl ecting this, our wholly owned

subsidiary Homes of Choice has

recently been approved by the

Community Housing Regulatory

Authority as a Registered Class

One Community Housing Provider.

5ANNUAL REPORT 2016

This means that Homes of Choice

is now able to participate in

government funding for community

housing. It also signals that Homes

of Choice operates with the highest

standards in governance and

fi nancial regulatory systems.

Placed in context with our

modestly robust fi scal position,

revitalised governance and

leadership bodies, and array of

new person-directed, co-created

support options, Spectrum Care

Trust Board is confi dent that the

organisation is well-placed to

deliver against its Vision of ‘People

with disabilities living great

lives’ – lives of choice, lives in the

community, lives like any other…

Garry Smith

Non-executive Chair

Spectrum Care Trust Board

Spectrum is steadfast in its commitment to these principles to ensure individuals and families have more choice and control over the supports they receive.


Chief Executive’s report

I write this report in the shadow of the previous Chief Executive Chris Harris, who stepped down in July after nearly 10 years of service to Spectrum Care. Over this period, Chris excelled in building Spectrum’s reputation as a highly respected provider of disability support services, and as a collaborative sector partner, focused on creating real change for the people we support and their families.

I come to Spectrum with a strong

desire to build on this person-

centred foundation, and ensure

people with disabilities and their

families have a lead role in the

design and delivery of sustainable

supports.

Since taking the reins, I’ve focused

on gaining a better understanding

of how Spectrum works, particularly

in terms of what’s working, what’s

not and what we’d like to change.

I’ve been impressed by the level

of affection shown by staff and

stakeholders towards Spectrum

and its Vision, and what the

organisation has achieved –

particularly in recent years.

While 2016 has been a year of

change and new beginnings for

Spectrum, my aim over the year

ahead is to better understand our

opportunities for improvement and,

as a result, improve our capacity to

support person-centred, Outcomes-

driven lives of choice for all people

with disabilities.

A time of change and new

beginnings

With a change of leadership, I

believe it’s important we start

sharing some of the measures

that the organisation focuses on

to guide us in the work we do and

answer the all-important question,

‘Do we make a genuine, positive

difference to people’s lives?’

Sean Stowers

Chief Executive

Spectrum Care

7ANNUAL REPORT 2016

We aim to achieve this ‘genuine

difference’ through a balance of

support and empowerment, which

can be characterised thus:

We support people with…

• Lifestyle choices

• Opportunities to maximise

personal development and

community inclusion

• Living options and homes of

choice

• Flexibility in person-directed

support

We empower people through…

• Self-determination – People are

in control of their own lives

• Person-directed support –

People have supports that are

individualised and use a whole-

of-life approach

• Beginning early – Families are

supported to have aspirations

for their loved ones and build

independence

• Easy to use supports – Support

options are uncomplicated,

effective and fl exible

• Ordinary lives – People are

supported to live ‘everyday lives’,

including homes of choice, values

roles and social connections

• Enhancing ‘Mana’ – People’s

abilities and contributions are

recognised and respected

• A community focus – People are

supported to connect and engage

with their own communities and

natural supports

• Partnerships and co-creation

– Relationships between

people, their families/whanau

and friends are built and

strengthened

Outcomes

We continue to work towards

improving the quality of life of

those we support, while also

looking at opportunities to diversify

Spectrum’s funding models as our

current funding streams come

under increasing pressure.

To this end, we’ve witnessed the

start of some small but signifi cant

initiatives, such as expanding the

Actively seeking new frontiers, rewarding innovation and pursuing excellence in the provision of a continuum of tailored support options.

Partnering with people to co-create fl exible, personalised support options.


breadth of respite opportunities

we can offer school-aged children

and better assist families who’ve

not previously had access to

support services. These initiatives

were based on feedback from 576

families across 10 Special Schools

in Auckland.

Of particular note over the past

year has been progress made

towards ‘best-possible health’

priorities for the people we

support via Spectrum’s Clinical

Specialist Team. The Team

continues to improve the health

and well-being outcomes of

the people we support through

responsive behaviour support

Ethnic diversity of the people we

support (%)

■ 30 NZ European/Pakeha

■ 24 European (other)

■ 16 Pacifi c Island

■ 14 Maori

■ 6 Asian (Other)

■ 4 Indian

■ 4 Chinese

■ 2 Africa and Middle East

management, supporting

individuals to age in place,

communication assessments

and enhancements, dysphagia

support, and robust medication

reviews through the employment

of a Clinical Pharmacist.

Our Awhi (Maori), Pasifi ka and

Asian teams continue to support

the delivery of a range of specialist

cultural Outcomes for people

accessing our services. This

includes assisting families to plan,

access and review support services,

supporting active community

involvement, promoting cultural

understanding and linking people

to their cultures.

More than 15 per cent of the

people we support identify as

being of Pacifi c Island heritage,

with a similar percentage

identifying as Maori. This makes

us one of the largest disability

support providers to New

Zealand’s Pacifi c community and

a signifi cant provider of support

options to Maori across the greater

Auckland and Waikato regions.

Workforce

Our workforce remains our

greatest asset and we continue

to invest in broad-based training

and development opportunities

for all our frontline staff. Eighty

per cent of Spectrum’s staff

currently hold a Level Two to Level

Four or equivalent New Zealand

Qualifi cations Authority (NZQA)

qualifi cation (or a higher tertiary

qualifi cation) and it is our stated

strategic objective to have all staff

holding a minimum Level Three

NZQA qualifi cation.

Nearly 40 per cent of our

staff currently hold a tertiary

qualifi cation of Level Five to

Level Nine, which means over a

quarter of our workforce (most

notably amongst our frontline

9ANNUAL REPORT 2016

Creating career paths and valued roles, tailored towards becoming trusted partners of the people we support.

Current staff qualifi cation levels (NZQA Level Two-Level Nine)

Per

cen

tag

e

Qualifi cation

20

15

10

5

0L2 L3 L4 L5 L6 L7 L8 L9

staff) are more qualifi ed than the

requirements of their role. While

this is unequivocally positive for

the people we support, we must

also acknowledge the implications

in terms of increased salary steps

to align with the skills staff are

bringing to their roles.

Another key strength of

Spectrum’s workforce is the large

percentage of full-time staff –

currently approaching 50 per cent.

Complementing our highly

trained and highly committed

frontline staff in recent years is our

extremely successful International

Internship Programme. Since

commencing the Programme in

2009, we’ve offered placements

to more than 50 international

students from Denmark, the

Netherlands, Belgium, Germany

and the United States, completing

a range of different degrees in their

home countries. The Programme

offers a range of support and

work experience options, from our

Residential, Respite and Aspirations

services, to our After-school and

School Holiday programmes for

children with disabilities.

Feedback from our student

interns has been strongly positive,

particularly in relation to the

opportunities we provide to work

with specialist services, such as

Behaviour Support and Speech

Language Therapy to enhance

their professional learning and

development.

All our international interns

complete the same New Zealand

Qualifi cations Authority accredited

induction training as our full-time

Community Support Workers, which

includes health and safety, fi rst

aid and crisis prevention, as well

as training in communicating with

people with profound disabilities.

Our aim is to build upon and

expand this Programme in the

year ahead, particularly in relation

to our new school holiday and

after-school respite support

options, in collaboration with

Auckland’s Special School network.


Quality and Systems

As noted, I believe it’s important

we start sharing some of the

measures that guide us in the

work we do to answer the

all-important question of ‘Do

we make a genuine, positive

difference to peoples’ lives?’

For this reason, you’ll note a

greater focus on data reporting in

future annual reports.

While we remain steadfast in

our commitment to the Council

on Quality and Leadership’s

approach to describing and

recording Personal Outcome

Measures – we remain the only

Employment status (%)

■ 45 Full-time staff

■ 28 Part-time staff

■ 22 Casual staff

■ 2 Temporary staff

■ 1 Casual accruing leave

■ 1 Permanent reliever

■ 1 Fixed term

Delivering measurable, consistent and dynamic systems and supports through genuine partnerships.

organisation in New Zealand to

have introduced this framework

– we’re currently undertaking

a comprehensive review of the

consistency and rigour of the

data we’re capturing.

We’ve also undertaken a review

of the enterprise systems that

support the collation and analysis

of this data, in order to better

meet the needs of those currently

accessing our services, and to

reach new markets, identify and

serve unmet need, and ensure the

long-term sustainability of the

support options upon which New

Zealander’s with disabilities (and

their families) depend.

11ANNUAL REPORT 2016

Developing a robust foundation

of validated Outcomes measures

will be an important milestone in

supporting quality improvements

across Spectrum Care, and will also

authenticate our strategic and

service priorities for the years ahead.

These priorities remain focused

on making a genuine difference in

people lives, primarily community

connections, relationships, best-

possible health, homes and lives

of choice, valued social roles and

individualised support options.

Sustainability

Work continues with our wholly

owned subsidiary Homes of Choice

to improve our existing homes

and ensure they’re fi t for purpose.

We’re also exploring more fl exible

housing designs and models to

accommodate the changing needs

of those we support.

Refl ecting this, our wholly owned

subsidiary Homes of Choice has

recently been approved by the

Community Housing Regulatory

Authority as a Registered

Class One Community Housing

Provider.


This is of particular signifi cance

as people with disabilities and

their families are seeking more

personalised, person-directed

support options, based on real

choice and control about where

and with whom they live, and what

support arrangements are offered.

The changing needs of the people

we support and their families

has also led Spectrum to launch

wholeheartedly into the digital

landscape via a new website and

signifi cantly increased social

media profi le. Please take the

time to visit our new website and

social media pages, and share

your views.

In closing, I wish to thank the

Board for their commitment

to and sound governance of

Spectrum Care; the Leadership

Team for its tireless and selfl ess


Sean Stowers

Chief Executive

Spectrum Care

Achieving long-term prosperity through high-quality partnerships, dynamic support options and a focus on sustainable growth.

endeavours; and our staff and

volunteers for their commitment

and passion, and their pursuit

of excellence in ensuring people

with disabilities and their families

are supported to live lives of their

choice, lives in the community,

lives like any other…


Financial statements

Cash Flow StatementFor the year ended 30 June 2016

2016

$000

2015

$000Net cash fl ows from/(used in) operating activities 268 2,855 Net cash fl ows from/(used in) investing activities (526) (6,445) Net cash fl ows from/(used in) fi nancing activities (2310) (315)Net increase/(decrease) in cash and cash equivalents (2,568) (3,905)

Cash and cash equivalents at beginning of period 7,095 11,000 Cash and cash equivalents at end of period 4,527 7,095

The notes which form part of these fi nancial statements accompany the Audited Financial Reports which can be separately obtained from Spectrum Care Trust Board


Balance SheetAs at 30 June 2016

2016

$000

2015

$000Total current assets 15,010 17,671

Total non-current assets 64,879 64,621

Total assets 79,889 82,292

Total current liabilities 9,856 12,660

Total non-current liabilities - -

Total liabilities 9,856 12,660

Net assets 70,033 69,632

EquityTrust settlement funds 1,857 1,857

Retained earnings 68,176 67,775

Reserves - -

Total equity 70,033 69,632



Income StatementFor the year ended 30 June 2016

2016

$000

2015

$000Total Revenue 52,992 50,683

Total Expenditure 52,591 49,885

Net profi t for the period 401 798

Gain on property revaluation - 16,151 Total comprehensive revenue and expenses for the period 401 16,949

We have reviewed the summary fi nancial statements on pages 14 to 16, and confi rm that the information

reported therein is consistent with the full fi nancial statements from which they are derived and upon which

we expressed an unqualifi ed opinion in our report to the Trustees dated XX August 2016.

Grant Thornton New Zealand Audit Partnership

Auckland, New Zealand




Expenditure

■ Employee costs $41,069,000

■ Supplies $11,522,000

Total expenditure $52,591,000

Breakdown of supplies

■ Administration $1,682,000

■ Transport $1,682,000

■ Property repairs

and maintenance $3,911,000

■ Utilities, rates, rent $2,191,000

■ Household food $1,357,000

■ Depreciation $1,345,000

Total supplies $11,522,000

78%

22%

15%

9%

34%19%

12%

12%



Trustees

Garry Smith BMS, CA (Non-executive Chair)

Bridget Snedden (Deputy Chair)

Garry is CEO of The Selwyn

Foundation and has more than 20

years’ experience at a senior level

with healthcare organisations

throughout New Zealand.

Prior to his appointment to The

Selwyn Foundation in 2012, Garry

spent nine years as CEO of Auckland

District Health Board.

A qualifi ed accountant, Garry

has expertise in management,

planning, accounting and

fi nance, as well as experience

of the banking industry. Garry

is passionate about ethical and

values-based leadership ensuring

integrity, warmth and respect.

Garry is also Diocesan Council

Member, Vice President of the

Retirement Village Association of NZ,

and a Director of Homes of Choice.

The names and details of Spectrum Care’s Trustees in offi ce at the end of the fi nancial year and at the date of this report are as follows. Trustees were in offi ce for this entire period unless otherwise stated.

Bridget joined the Spectrum Care

Trust Board in May 2009 and was

elected Deputy Chair in November

2015. Bridget also currently serves

on the Trust’s Service and Quality

Committee.

She is the parent of a young man

with an intellectual disability

and brings more than 20 years’

experience of working in the

disability and not-for-profi t

sectors, where she has held a

variety of roles.

Bridget serves on the Board of

Homes of Choice and is Vice

President of Down Syndrome

International.


Nick Kosoof CA(Trustee)

Aseta Redican NZRP(Trustee)

Aroha Hudson ACA, MBA(Trustee)

Nick joined the Spectrum Care

Trust Board in November 2007, and

currently serves on the Service

and Quality Committee.

He is the principal of Nick Kosoof

& Associates, and a Trustee of

various family trusts.

Aseta joined the Spectrum Care

Trust Board in December 2009.

Aseta has a long history of

service to Pacifi c health in New

Zealand. She established the Heart

Foundations Pacifi c Heartbeat,

advocated for funding and

assisted the establishment of a

number of Pacifi c community

providers, including Parish

Nursing services and the Healthy

Village Action Zones community

development.

Aseta is the fi rst Pacifi c

New Zealand Registered

Physiotherapist and has been

a key speaker at local and

international forums on Pacifi c

health. She is also a Director of the

Heart Foundation.

Aroha joined Spectrum Care Trust

Board in June 2013 and currently

chairs the Finance and Audit

Committee.

Her current role is the Chief

Executive Offi cer of HealthWEST,

a Non-Government Organisation,

and is also a chartered accountant

with a Masters of Business

Administration.

Aroha holds other governance

positions on the boards of the

Heart Foundation, Unitec Council,

Auckland PHO and Te Hononga o

Tamaki me Hoturoa.


Jane Bawden LLM(Trustee)

Vicki Lee(Trustee)

Vicki joined the Spectrum Care

Trust Board in November 2015 and

currently serves on the Service

and Quality committee.

Vicki chairs the Gividend Advisory

Board of the Aera Foundation

and serves on the boards of

Performance Philanthropy, and

Hospitality Training Trust.

Vicki is also the CEO of Hospitality

New Zealand.

Colin joined the Spectrum Care

Trust Board in June 2013 and is

currently serves on the Finance

and Audit committee.

Colin is a professional director

and business strategist, and

sits on eight other boards in

professional services, property,

fi nance, investment and logistic

companies.

Colin also serves as a Director of

Homes of Choice.

Colin Theyers CA, GDip (Finance), FInstD (Trustee)

Jane joined the Spectrum Care

Trust Board in November 2015 and

currently chairs the Service and

Quality committee.

Jane is a practising commercial

barrister and consultant, and a

Chartered Member of the Institute

of Directors.

Jane has long-term experience

in medico-legal, compliance

and risk management, and is an

experienced health and disability

sector adviser.

Jane also serves as a Director of

Homes of Choice.



Vision:People with disabilities living great lives

Values:Person centredResponsive to the person; individualised

services and support

InnovationPioneering and looking for better ways

Commitment and passionCreating and maintaining a high-performance

culture, where we are passionate about what

we do

PartnershipWorking successfully together with others,

valuing each other’s contribution

ExcellenceLeading the way

Spectrum Care Trust Board270 Neilson Street

Onehunga

Auckland 1061

PO Box 91 147

Victoria St West

Auckland 1142

Phone: 09 634 3790

Email: [email protected]

www.spectrumcare.org.nz

Documents

Year in Review 2016 - Spectrum Care · 2016 has been a year of change and new beginnings for Spectrum Care. The year began with Chief Executive Chris Harris announcing his intention