Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 47 36 29 86 - E-mail: yannick.baduel@updatefrance.fr

Developed by market research specialists, Update Field Services specializes in gathering information. We prepare the ground for your studies involving B2B and B2C targets and can also set up and deploy your international projects, whether France is included in your study or not.

Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr

Presentation

International representativeness

Global expertise

A single contact for each study

Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr

Tools

Update Field Services offers services adapted to your requirements in order to efficiently prepare the ground for your studies

Telephone CATI: 259 positions in Europe8 monitoring and control centers. Automatic telephone number dialing. Predictive calls (Germany). CATI software, including Voxco Vcc. Broadband Internet at all workstations. High level of data security.

Face to face: 1873 interviewers in EuropeNational country coverage. Local coordination with 1 team leader for 15 to 20 interviewers. Professional interviewers (not students). Home-based, street-based, shop-based and specifically arranged (CAWI) sessions. 5 proofreading and monitoring centers (at least 30% of surveys are checked). Centralized data entry and coding.

Focus Groups – Gang Survey – Individual interviews: More than 15 studios in EuropeFocus group rooms of between 10 and 42m2. Client feedback rooms of between 10 and 18m2. Two-way mirrors. Audio-video DVD recording. Video streaming. Multilingual simultaneous translation. Computerized note-taking. Equipped kitchens – quality catering services. B2B and B2C study target recruitment.

Online studiesUsing our panel of over 50,000 respondents or the address databases of our clients. Quantitative studies using the software platform EFS Survey or using a client platform. Setting up discussion forums on the Internet. Bulletin board with publication of videos, photos, articles, etc. Ad hoc telephone recruitment for your online studies (CATI to Web).

Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr

Services

For the purpose of guaranteeing you high-quality work at each stage of the project our fieldwork is covered by EphMRA and

ESOMAR.

Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr

- Quantitative study in 5 countries.- Germany, Spain, France, Italy and the United Kingdom.- 175 interviews lasting 20 minutes.- Target interviewed: vascular surgeons.

Example of a CAWI / CATI survey:

- Quantitative study in France (multiregional).- Organisation of 100 mystery visits to pharmacies (60 minutes).- Evaluation of the consistency of the pharmacy network.- Example of control: POS advertising, availability, customer reception, advice…

Example of a mystery survey:

Example of a qualitative face to face survey:

- Qualitative study in France.- Organisation of 10 individual interviews of 60 minutes, 6 of them on the ward and 4 at the respondents’ homes.- Recruitment of 10 people affected by HIV and receiving initial antiretroviral treatment for more than 6 months.

Update Health 33% of our turnover and is the main

area of our company.

Faced with the specific nature of the medical world, our

experience enables us to give you our guarantee that

your survey will be precisely controlled and our

assurance of impeccable quality when carrying out

your fieldwork.

Your project will be handled by project managers, team

leaders and specialist researchers who have been

trained to provide an appropriate response to your

needs.

Ipsos Healthcare, BVA Healthcare, A+A, Synovate

Healthcare, Tevax, TMTG, Occurrence Santé… more

and more companies are entrusting us with running their

medical fieldwork, and we hope that you will join them

soon.

- Quantitative study in 3 countries.- Germany, Spain and France.- 180 interviews lasting 60 minutes.- Target interviewed: pneumonologists

Example of a quantitative face to face survey:

- Quantitative study in France.- Point of view of 370 doctors on margarine.- Target interviewed: 200 generalists, 110 gynaecologists, 60 cardiologists

Example of online study:

Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr

Our clients are our benchmark ...

The advantages Update France can offer you :

A company which focuses heavily

on the internationalisation of

study fieldwork.

Professional interviewers who are

natives to the countries you wish to include in

your study.

Centralised coordination of your

projects: a single contact for all the

countries you wish to include in your

study.

Homogenised quality standards to guarantee

that your quality requirements are met.

Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr

Repartition of our activity

33%

21%14%

9%

23%

Medical Services Mobile phone Auto-moto - transport Consumers

Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr

Yannick Baduel

Associate Director

Pauline Gauthron

Associate Director

Mob: 00 33 (0)6 87 56 23 62

Tel.: 00 33 (0)1 83 62 13 64

E-mail: yannick.baduel@updatefrance.fr

pauline.gauthron@updatefrance.fr

Web: www.updatefrance.fr