Yale Company Handbook

ALEYale Consultancy Sdn Bhd (805615-X) Your Advanced Leading Executive

Phone + 6(012) 3266 874 Fax + 6 (03) 9080 1932

Words from CEO/Chairman

Corporate Structure

Corporate Profile

Company Activities

Yale Consultancy Department

Yale Licensing Department

Yale Training & IT Department

Product and Services : Consultancy Department

Product and Services : Licensing Department

Product and Services : Training Department

Product and Services : Information Techology Department

Our Valued Partners and Clients

Contacts

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TOPICS Page No.

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Welcome to Yale Consultancy Sdn Bhd. I would like show my gratitude and appreciation for your interest in Yale Consultancy. This company handbook provides updates for the activities, functions and services offered by Yale Consultancy.

Yale Consultancy is providing solutions to conquer dynamic business environment. In general, Yale consultancy has three divisions – consultancy division, licensing division, and training and IT division. These divisions are working closely to assist you to enhance effectiveness, efficiency and boost your company innovation and managerial skills. Yale ensures your satisfaction by providing the best services with the lowest fees.

I would like to take this opportunity to thank the editorial board for their hardwork to develop this handbook. Thank you!

KIM KOOM

MR TEOH KIM KOOM CEO / CHAIRMAN YALE CONSULTANCY SDN BHD

MR TEOH KIM KOON

BBA(Middlesex, UK), MBA (Leicester, UK).

words from

CEO / Chairman

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corporate

Structure

ChairmanMr Teoh Kim Koon

Vice ChairmanMr Vincent Leong Wing Sum

Senior ConsultantDr Leow Chee Seng

Consultancy Department Ms Maria Rufina

Licensing DepartmentMr Teoh Boon Sia

Training & IT DepartmentMr Lim Shi Shyang

Assessment Centre

Grant Application

Business License Training Needs Analysis (TNA)

Corporate Restructuring Stress Management

Franchising Malaysian Qualification Agency (MQA)

Logo Design

Brand Management Energy Commision

ResearchGoods Manufacturing

Practice (GMP) Training

Marketing Research

Ministry of Finance (MOF)

Notification (NOT)

Intellectual Properties

Website Development

Business Coaching Business Coaching Psychological Consultancy

Financial Management MAL IT Advisory

Strategic Business Planning Website Maintenance

E-commerce

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corporate

Profile

We aim at providing useful contributions through professional and pro-active approach to the client organisations to enable them to take a leading competitive edge in their existing business operations. We shall act as a confident navigator to steer the ways into the newerpotential fields.

We shall grow vigorously to earn the goodwill of all with whom weget associated and build MARKET ORIENTATION as a Centre for Professional Help all the time. Our commitment levels will be unmatched, with high level of efficiency assurance in tackling domestic as well as global market needs.

We shall propagate the use of Research and follow the Customer-Driven Approach while providing our qualitative inputs to various organisations in shaping their right future.

VISION

To become a leader in providing high reliability and high validity research, quality consulting services, corporate training, and improvement techniques and high quality of information technology internationally.

MISSIONS

Yale Consultancy Sdn. Bhd. is committed to:Provide the best business, products, technology and research that exceed customer •satisfactionDeliver world class training which increase skills, productivity, efficiency and effectiveness of the •corporation.Enhance business strategies through consultation and licensing.•

OBJECTIVES

Apart form Yale’s mission and vision, Yale Consultancy has the following objectives to drive the organisation:

To assist small and medium-sized enterprises (SMEs) required in the facets of Management.1. To provide start ups requiring active assistance from the stage of developing business plans to 2. the stage of actual entry into the market.To provide one stop centre for local and foreign companies regarding business. 3. To provide licensing solutions to enhance effectiveness and efficiency of corporate.4. To provide training to enhance skills that are able to increase the efficiency and effectiveness of 5. the organisation.

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Yale Consultancy customer’s databases include local and multinational companies (MNC), corporate organisations, universities and other organisations in various industries. Our main activities include:

To conduct premium advisory, consultation, coaching, human capital assessment, research •and management services in its area of expertise to enhance business development in an organisation.

To accomplish the precise training through training needs analysis (TNA) best training •in different fields especially strategic management, marketing, finance, human resource, Information technology, health and psychology to boost performance in the organisation. To assist in SMEs/SMIs licensing, legal procedure, professional and strategic management •by developing effective strategic planning and fulfilling statutory needs including business license, energy commission, business couching, Goods Manufacturing Practice (GMP), MAL, Malaysian Qualifications Agency (MQA), Ministry of Finance (MOF), notification (NOT), Training Needs analysis (TNA), intellectual property (IP), franchising services, brand management, assessment centre, business coaching, corporate restructuring, research, financial management, franchising, marketing research, strategic business planning.

To develop syllabus academic programs for universities, university colleges and colleges •based on their needs.

company

Activities

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YALE

Consultancy Department

Yale consultancy provides the best consultation advice in the region. Our consultants provide the best strategies with specific management models to suit your needs. The strategies assist your organisation to achieve their goals at minimum cost and energy.

Yale Consultancy specializes in the areas of marketing planning and development, penetrating marketing strategy, marketing audits, product development, market testing on new products, advertisement planning and research, strategic finance planning, merging and acquisition, corporate restructuring, assessment centre, compensation strategies, human resource planning and design, human resource counselling and mentoring and other area of consultancy.

Yale Consultancy Department also offers coaching. During coaching, Yale consultants focus on conversations to create an environment for individual growth, actionable action, and sustained improvement. A step by step instruction and advice are proposed to coach you to achieve the organisation goals.

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Yale Consultancy is assisting SMEs/SMIs on licensing and legal procedures. License

application is not a problem if you are familiar with the procedures and the acts.

Yale Licensing specialists provide professional services to save your time and cost on license application. Efficiency and effectiveness is our promise.

The most common includes composite license, liquor license, private parking license, entertainment activity license, premise business license. Besides, there are various type of specific licensing for various industry for example notification (NOT) and MAL for cosmetic and pharmaceutical industry; Goods Manufacturing Practice (GMP) for manufacturing industry; Hazard Analysis and Critical Control Points (HACCP) and HALAL license for food industry; Malaysian Qualifications Agency (MQA) for education industry; Ministry of Finance (MOF) license, energy commission for SIRIM approval license, intellectual property (IP), franchising management and license, SMI Loans (Start-up, professional and franchise) , commercialization of R & D fund application including ( CRDF1, CRDF2, and CRDF 3) and technology acquisition fund (TAFI ) and any types of license open request.

Yale Consultancy is implementing money back guarantee policy on professional fees when the application is not successful. Hence, clients can avoid non-respondent “agents” in the market. Yale provides with you 100% satisfaction.

YALE

Licensing Department

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T raining is an investment in human capital in an organisation. Training equips employees with the latest skills and expertise that enable them to perform in the challenging environment. Our

training is 100% industrial based and not academic approach.

Yale Consultancy is one of the approved TNA Consultant for Pembangunan Sumber Manusia Berhad (PSMB) to conduct Training Needs Analysis (TNA) for SMEs. Yale Consultancy identifies the training needs of your organisation and develops PSMB approved programs under SBL (Skim Bimbingan Latihan) scheme. The programs include various training crafted specially for improving skills, knowledge and cultivate behaviour beneficial to your organisation. Yale Consultancy manages approximately 100 general programs a year. Yale training programs are categorised into human capital development, strategic management, marketing division, financial management, psychological improvement, health, IT and academic.

Yale IT department plays the role to bring you the world of IT. Yale understands the dynamic change of business environment from mass communication to IT-based promotion. Yale E-commerce solution is not only providing you with a website but we conduct online branding, research to ensure your organisation to succeed in global dynamic business environment.

YALE

Training and IT Department

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Assessment Centre

This assessment centre is in partnership with Malaysian Institute of Human Resource Management (MIHRM). The assessment centre help an organisation to recruit, select, place, promote, transfer, layoff, evaluate training programs, planning for organisation development, human resource and performance appraisal through Key Performance Indicators (KPI) and Balanced Scorecard.

Brand management

Branding is very important to sustain in competitive business environment. Yale Consultancy creates a new brand for you to face the new globalization environment.

Business Coaching

Yale Consultancy provides coaching to CEOs and business owners. During coaching session, leadership, critical thinking and strategic planning will be shared between consultant and coachee. The coaching session is private and confidential.

Corporate Restructuring

The restructuring exercise begins with an immediate assessment of cash flow position, whilst actively probing into the actual causes of the problems. This is followed by various strategies such as initiating negotiation with creditors/ bankers. Exploring timely sell-out, sourcing and injecting fresh capital, introducing white knights, and if all failed, we would recommend considering the 36th strategy of the renowned Sun Tzu Art of War.

Financial Management

Yale is providing management consultancy for organisation. Yale analysis organisation financial stage through financial ratios, share price evaluation, financial projection, project management and other methods. After analysis, Yale will proposed various method by integrating financial, management, marketing and human resource objectives to achieve goals of the organisation.

Franchising Services

Yale Consultancy guides you to set up your franchise system from sketch. Our consultant assists you to set up your franchise system from A-Z without worries and obstacles. The following areas are setting up procedures, legal and procedure prospective, management, training, human resource planning, government incentives and franchisor financial scheme.

product and services


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Homeopathy Courses & Services Yale Consultancy is providing homeopathy courses and services to the public. Through Yale Consultancy, you would be able to achieve academic and practical skills regards to homeopathy and alternative medicine. This service is conducted in partnership with British Institute of Homeopathy

Psychological Consultation

Yale Consultancy helps you to understand handwriting, behavior, body language, sub-conscious mind of yourself and your competitors. You can win a business by understanding them. Besides, Yale is offering psychological therapy and counselling for public.

Strategic Business Planning Strategic planning and marketing plays a pivotal role in business performance. Yale strategic approach in strategic planning includes planning market-driven strategy, designing marketing-driven strategy, implementing and managing market-driven strategy, developing market focused programme and conduct situation analysis.

Research and Development Yale Consultancy is giving you option and solution to conduct high validity and reliability research at the minimum cost. The area of Yale Research team in electronic circuit and products, instrument testing, food analysis, pharmaceutical products, chemical products and psychological analysis.

Training Needs Analysis (TNA) Yale Consultancy is the approved TNA consultant by Pembangunan Sumber Manusia Berhad (PSMB) under SME TNA consultancy Scheme. upgrade the knowledge and skills of their workforce on a systematic basis so that they will be more competitive through productivity increases, increased quality of service and the adoption of modern management techniques.



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Business Licensing

Yale assist clients in various business license for local authority including composite license (premise and signboard, hotel premises); liquor license, private parking license, entertainment activity license (karaoke, cineplex), promotion, exhibition, kindergarten license, car wash, printing, pet shop and any types of local authority license.

Energy Commission The challenge for electronic importers is getting approval from SIRIM before getting approved permit. Among the importers, they have misunderstood that SIRIM is the body to approve the permit to import. However, SIRIM is the leading organisation in industrial research, fulfilling the industry needs by blending new innovations with quality and standards. Before submission to SIRIM, importer has to get approval from Energy Commission (Suruhanjaya Tenaga). Now, Yale Consultancy gives you the solution. Yale consultancy assists you to get permit to import electrical product to Malaysia. Yale Consultancy reduce your unnecessary cost, increase your efficiency and effectiveness regards to approval of electronic products.

Good Manufacturing Practice (GMP) Application of GMP takes long time and too complex procedures to fulfill requirement. Yale Consultancy assists you to cut your cost, time for you. At the same time, we are assisting customers on Hazard Analysis and Critical Control Points (HACCP), HALAL license.



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Industry Grant Application

Yale Consultancy is assisting you in the following grant application including Grand for RosettNet Standard implementation, new entrepreneurs Fund 2 (NEF 2), Fund for small & Medium Industries (FSMI 2), Rehabilitation Fund for small business (RFSB). Fund for Food (3F), Bumiputera Entrepreneur Project Fund (BEPF), Japan Bank for International Cooperation Fund for SMI (JBIC-FSM), Market Development Grant, Brand Promotion Grant, Commercialisation of R & D (CRDF), Technology Acquisition Fund (TAF), Technology Acquisition Fund for Women (TAF-W) and Export Credit Refinancing.

Intellectual Property Yale Consultancy work closely with MyIPO (Intellectual Property Corporation of Malaysia) is assisting you to apply for intellectual property including trademark, copyright, geographical indicator, patent and industrial design. Intellectual property open a lot of opportunity to other fields in business including SIRIM application, Franchising and others.

MAL MAL is a mandatory requirement for importing goods (medication, chemicals, supplements) to Malaysia. Yale Consultancy has specialist consultant to assist you to apply for MAL without any hassle.



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Notification (NOT)

Importing cosmetic products is no longer a problem for importers. Yale Consultancy is glad to offer service to prospective cosmetic companies to apply notification (NOT) number for their respective products to be imported and marketed in Malaysia.

Malaysian Qualifications Agency (MQA)

Yale Consultancy has a panel of academician that would prepare and assist your college organisation to expand business by increasing number of course available. Yale Consultancy will be taking care Nine expects of criteria and standard stressed by MQA and the newly introduced concept, credit system in their approval.

Ministry of Finance (MOF) License

Registration with Ministry of Finance enables a company to be able to offer their service as supplier or consultant to government sectors. Yale Consultancy is offering their service in the following areas registration with ministry of Finance enables a company to be able to offer their service as supplier or consultant to government sectors. Yale Consultancy is offering their service in the following areas.



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Yale develops courses based on and includes experiential learning, Our training includes experiential learning. Our trainers have extensive experience and bring success to the training sessions, which

are specifically improve the workforce.

Business DivisionNO. TITLE PSMB

SCHEMEDURATION YOUR

INVESTMENT (RM)

Human Capital Development

1 Advance skills in Handling Interview SBL 2 1 2802 Developing the leaders around you SBL 2 1 2803 How to Convey Your Message Effectively In Business

ProspectiveSBL 2 980

4 HR Skills for Non HR Professionals SBL 2 1 6805 Inspire Your Audience through Speaking Confidently SBL 2 9806 Interested to become a trainer? SBL 3 2 4007 Negotiation: Win Over Your Competitors SBL 3 1 8508 Practical skill in Behaviour Modification At Work SBL 3 2 4009 Starting carrier in Human Resource Management SBL 15 4 80010 Talk Business: Communicating Corporate Change SBL 3 1 85011 Turnover rate too fast is your organisation barrier? SBL 15 4 80012 Advanced Effective Coaching SBL 15 4 80013 Practical Skill in Behaviour Modification at Work SBL 3 240014 Advance skills in Handling Interview SBL 2 1780

Strategic Management

1 All you need to know about Balanced Scorescard SBL 15 4 8002 Analytical Troubleshooting: Six Sigma Business

ScorecardSBL 5 3 500

3 Blue Ocean Strategies: Fishing at the right spot SBL 2 1 5004 Business law made easy (Business for dummies) SBL 2 1 6805 Effective Communication for Manager SBL 2 1 3806 How to be a successful Franchise consultant SBL 15 4 8007 How to Protect Your Business during Recession SBL 6 3 8808 How to write a winning business plan? SBL 2 1 3509 Know your ABC: Activities Based Costing SBL 15 4 80010 Practical Organisation Behaviour: From Zero to

ExpertSBL 15 4 800

11 Sky is the limit, but innovation goes beyond SBL 3 1 98012 Thinking out of the Box: Principle of Take the road

not takenSBL 2 1 500


Training Department

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SCHEMEDURATION YOUR

INVESTMENT (RM)

Marketing

1 Customer care excellence: How to create customer focus SBL 2 1 2002 Don’t wait for apple to fall: Create, win and dominate

marketsSBL 5 3 500

3 Fire your consultant and becomes Branding Management consultant

SBL 15 4 800

4 Fire your consultant and becomes International Marketing consultant

SBL 15 4 800

5 Fire your consultant and becomes Managing Customer Relationships consultant

SBL 15 4 800

6 Fire your consultant and becomes Marketing Communication consultant

SBL 15 4 800

7 Fire your consultant and becomes on Services Marketing consultant

SBL 15 4 800

8 Fire your consultant and becomes Strategic Marketing consultant

SBL 15 4 800

9 How to apply Sun Tzu on Sales strategies SBL 15 4 80010 How to become a Human Communication consultant? SBL 6 3 50011 How to plan Marketing Research Strategy SBL 15 4 80012 Maximize Profits, Increase Sales: Marketing Ninja SBL 4 2 45013 Population is Growing, So does new customers SBL 2 1 20014 Your Service is bad! How to manager Customer

Satisfaction? SBL 2 1 200


Training Department

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SCHEMEDURATION YOUR

INVESTMENT (RM)

Financial Management

1 How to analyze, compare and control and control the figures that drive company value?

SBL 2 1 850

2 Practical Financial Skills SBL 2 1 8503 Pricing Problem: Pricing Strategy SBL 5 3 5004 Six Steps to Solving Your Financial Problems: Turning No

Into YesSBL 5 3 500

Psychological

1 Applied Adult Psychology: Application and principle SBL 6 3 5002 Behaviour Therapy: Application and Outcome SBL 6 3 5003 Conquering the clock through time management SBL 1 7804 Dealing with difficult relatives SBL 2 9805 Don’t be the odd one, go with the norms. Understand

Abnormal PsychologySBL 6 3 500

6 Don’t just be sympathy, be empathy : Principle of Counseling and Psychotherapy

SBL 6 3 500

7 Gain control of your brain, gain control of your emotion SBL 6 3 5008 Health Psychology SBL 6 3 5009 Its just a job, why annoy yourself SBL 3 1 88010 Life is short, why worry? SBL 5 2 80011 Looking at swinging clock: How does it work?

Understanding hypnosis principle.SBL 6 3 500

12 Overcoming Depression in 5 days. SBL 6 3 50013 Psychological Testing. SBL 18 4 80014 Psychotherapy For Adolescence: The Mindset of a

TeenagerSBL 6 3 500

15 Reengineer Yourself Through Enhancing Self-Esteem SBL 3 1 85016 The Empowered Therapist SBL 5 2 80017 Toys are us, they are art Understanding your Child

through Art TherapySBL 6 3 500

18 Understand People through Prehistorically Method: Drawing the line through Art Therapy

SBL 6 3 500

19 Your body speaks your mind: emotional and health SBL 4 2 800


Training Department

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Health DivisionNO. TITLE PSMB

SCHEMEDURATION YOUR

INVESTMENT (RM)

Health Promotion

1 Body and disease: How it happens? SBL 6 3 5002 Bodywork: the principle SBL 6 3 5003 Children shape our future: We mould our children SBL 6 3 5004 Every seconds count: Be prepared SBL 6 3 5005 Functional Foods, Neutraceuticals & Dietary

SupplementsSBL 6 3 500

6 Fundamental of food science and nutrition SBL 6 3 5007 Gain yourself new look in few simple steps SBL 6 3 5008 Homeopathy: The advanced practice SBL 6 3 5009 How do you increase your revenue through good

clinical consultation?SBL 6 3 500

10 How to be a successful “nutritionist”? SBL 6 3 50011 Know you nutrients like your doctors SBL 6 3 50012 Learn how to tap into the vast nutritional industry SBL 2 1 80013 Life span nutrition SBL 6 3 50014 Nourish yourself, value yourself SBL 6 3 50015 Nutrition & diseases: Know them, prevention is better

than cureSBL 6 3 500

16 Nutrition assessment methods SBL 6 3 50017 There’s more to just drugs. Go for Homeopathy SBL 6 3 50018 Understand your body’s functions, prolong your happy

lifeSBL 6 3 500


Training Department

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Training Department

Academic DivisionNO. TITLE PSMB

SCHEMEDURATION YOUR

INVESTMENT (RM)

Academic Research

1 Discovering statistics using SPSS: Advanced techniques for researchers

SBL 15 4 800

2 Effective academic writing SBL 2 1 1803 Effective research methods for undergraduate,

postgraduate and academician SBL 4 2 980

4 Power of Journal Article: Commercial Application SBL 2 1 180

IT DivisionNO. TITLE PSMB

SCHEMEDURATION YOUR

INVESTMENT (RM)

Computer Skills

1 DHTML and CSS Advanced – Learning by Example SBL 7 7002 Dreamweaver CS3 – The Missing Manual SBL 10 1 8503 E-commerce Strategy Consultation for the Digital Age SBL 6 3 0004 Flash CS3 – Art of Animation SBL 10 1 8505 MySQL Crash Course SBL 12 4 0006 Photoshop CS3 Java Script – Your Multi Tasking Solution SBL 11 2 3007 VBScript in a Nutshell SBL 12 4 000

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homeopathy and

Alternative Medicine Division

Collaboration Program with British Insitute of Homeopathy

Homeopathy and Alternative Medicine DivisionNO. TITLE YOUR INVESTMENT (£)

Academic Research

1 Introductory course in homeopathy 1502 Basic Course in Homeopathic Pharmacy 6503 Diploma in Homeopathic Pharmacy (DHPh) 15004 Basic Course in Veterinary homeopathy 6505 Diploma in Veterinary Homeopathy (DVetHom) 15006 Diploma in Dental Homeopathy (DDH) 15007 Women’s Health (Midwives) Module 1 6508 Diploma in Women’s Health and Homeopathy (Modules I,II,III) (DWH

Hom)1500

9 Diploma in Herbology & Herbal Medicine 150010 Nutrition & Herbology 75011 Basic Nutrition Course 55012 Diploma in Clinical Nutrition (DCN) 160013 Anatomy & Physiology (Module I) 75014 Pathology & the Nature of Disease( Module II) 75015 Differential Diagnosis 99516 Bach Flower Practitioner Course 99517 Basic Aromatherapy Course 65018 Diploma in Aromatherapy (D.Arom) 1500

* After completion any of the course, candidates can apply for the fellow of brisith institute homeopathy with the title FBIH

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CD and Programming for Annual Report•Websites and E-Commerce Site development•Website maintenance•Customized Programming and Application•


Information Technology Department

This department provides the following services,

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our

Partners

Approved Consultant of Pembangunan Sumber Manusia Berhad (PSMB) to conduct Training Needs Analysis (TNA) under SME TNA Consultancy Scheme

British Institute of Homeopathy (BIH) Malaysia Division owned and managed by Yale Consultancy

Program for Open University Malaysia Certified in collaboration with Yale Consultancy

Student Recruitment.

Assessment Centre

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our

Clients

Restaurant Valley Square Sdn BhdCheng Siang Leu RestaurantMulti Platform Consultancy ServicesLeow Leong Lim Management Services123 Pharmacy Sdn BhdMapple MIssion Sdn BhdOsmos Trading Sdn BhdFace Affair Sdn BhdFairon Aluminium Engineering Sdn. Bhd.Comel Textile & Garments (M) Sdn BhdHaniffa Textiles Sdn Bhd Elique Design Sdn BhdTop Ten Boutique Sdn Bhd Ekam Engineering & Construction Sdn BhdNew Tiles Construction Sdn BhdSweet Legend Sdn BhdSungei Ujong Pub Sdn BhdRiverstone Resources Sdn. Bhd.Comel Textile & Garments (M) Sdn BhdHaniffa Textiles Sdn Bhd Elique Design Sdn BhdTop Ten Boutique Sdn Bhd Ekam Engineering & Construction Sdn BhdNew Tiles Construction Sdn BhdSweet Legend Sdn BhdSungei Ujong Pub Sdn BhdRiverstone Resources Sdn. Bhd. Tadika MegahTadika EduwisTop Repute (M) Sdn. Bhd. Art Colours Systems Sdn. Bhd.Friqueglobal Limited, New ZealandNew Zealand Cosmetic Limited

2322

Contact Us

YALE CONSULTANCY SDN. BHD (805615-X)73-3 Jalan Jelawat 1Amber Business Plaza Batu 3 ½ Cheras 56000 Kuala Lumpur

+6(012) 3266 874 § +6(03) 9080 1932 ¬ [email protected] } www.yaleconsultant.com Þ

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Yale Company Handbook