XtremeLabs · PDF fileMicrosoft Official Courseware ... Learning Partner to add one student seat to the classroom. ... in XtremeLabs with and click on the Add administrator button

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XtremeLabs

Self-Service Administrator and Account Manager Guide

Welcome to XtremeLabs, a service provided by the Xtreme Consulting Group, Inc. This

document provides account managers with step-by-step instructions on how to:

Register your Learning Partner.

Manage your Learning Partner’s Account Managers and Administrators.

Create and manage your classrooms.

Contents System Requirements .................................................................................................................................................... 3

Microsoft Official Courseware (MOC) Credits ...................................................................................................... 3

What is a Credit? ......................................................................................................................................................... 3

Where do I get Credits? ........................................................................................................................................... 4

Learning Partner Roles ............................................................................................................................................. 4

Accessing Your Registered Learning Partner for the First Time .................................................................... 4

Managing Your Learning Partner’s Configuration and Classrooms ............................................................ 5

Redeeming MOC Credit Vouchers ........................................................................................................................... 6

Managing and Adding Account Managers ........................................................................................................... 7

To remove an account manager ...................................................................................................................... 8

Managing and Adding Administrators ................................................................................................................... 8

To remove an administrator .............................................................................................................................. 8

Creating New Classrooms ............................................................................................................................................ 9

Manage Your Classrooms ......................................................................................................................................... 11

Frequently Asked Questions .................................................................................................................................... 13

How do I view available Credits? ....................................................................................................................... 13

How do I add more Credits? ............................................................................................................................... 13

Do I need a separate credit for the instructor? ............................................................................................ 13

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How do I add additional student codes to a classroom? ......................................................................... 14

Connectivity Preference ............................................................................................................................................. 15

Troubleshooting ........................................................................................................................................................... 15

Advanced Firewall Configuration ...................................................................................................................... 15

Checking Connectivity....................................................................................................................................... 16

Support ............................................................................................................................................................................ 19

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System Requirements

To access the lab hosting system, your client system must meet the following requirements:

ActiveX

Requirements

HTML5 Requirements

Windows XP SP3 or later (Windows

RT is not supported) x x

.NET Framework 3.5 or later x x

Browser Internet Explorer

7+

Internet Explorer 10+

Google Chrome 39+

Safari 7+

Minimum KBps per user network bandwidth 128 KBps 256 KBps

Ideal screen resolution is above 1280 x 1024 x x

Viewer Installation Local Admin N/A

TCP Port 80 and 443 open with

inbound/outbound access to the Internet x x

For some corporate firewalls, a proxy client

(such as Forefront TMG Client) may be required x N/A

Microsoft Official Courseware (MOC) Credits

What is a Credit?

A credit gives a Learning Partner the ability to create a classroom. Each credit enables the

Learning Partner to add one student seat to the classroom.

For example, a Learning Partner would like to create a classroom for Course 10774A. There will

be five students attending the class. The Learning Partner would purchase five vouchers; one

credit per student.

NOTE: Credits themselves cannot be used to access MOC labs. They can only be used to create

classrooms and student seats.

NOTE: You do not need to purchase credits for instructors. Learning Partners can have up to

three instructors per course. Once you redeem the student credits and set up the class, you’ll

enter the number of instructors required for the class and be given an equivalent amount of

codes.

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Where do I get Credits?

Credits can be purchased through the Courseware Marketplace.

Learning Partner Roles

There are four roles associated with a Learning Partner: Account Manager, Administrator,

Instructor, and Student. The following grid details the actions each role may take.

Account

Manager Administrator Instructor Student

May add/remove account

managers. x

May create classrooms. x

May add additional student codes

to existing classrooms. x

May delete classrooms that have

not started. x

May view unused credits. x

May download the classroom

codes spreadsheet. x

May add/remove administrators. x x

May view the classroom list. x x x

May view classroom details. x x x

May redeem classroom codes. x x x x

NOTE: Instructors may only view classrooms for which they are the instructor.

Accessing Your Registered Learning Partner for the First Time

When you first purchase a voucher from the Courseware Marketplace, an XtremeLabs account

will be created for you and an email will be sent to you, allowing you to log into your account

and reset your XtremeLabs password.

1. In Internet Explorer, navigate to the link provided in the email.

2. Reset your password for future access to XtremeLabs.

NOTE: Internet Explorer version 7.0+ is required to view this site.

To update your account information and reset your password, click on the My account link.

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Managing Your Learning Partner’s Configuration and Classrooms

Once you have accessed your new account, you can manage your Learning Partner’s

configuration and their registered classrooms from the My classrooms tab.

The My classrooms tab is located in the left column and it enables you to:

Redeem MOC credit vouchers,

Manage and add account managers,

Manage and add administrators,

Create new classrooms,

View existing classrooms, and

View the details of each classroom (including downloading access codes).

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Redeeming MOC Credit Vouchers

1. To redeem the credit vouchers received from the Courseware Marketplace, click My

classrooms in the left column.

All of your Learning Partner’s active classrooms will be listed here.

NOTE: The Online Course and 180 Day Codes tabs will be displayed only if your LP has

subscribed to these premium services.

2. To enter the voucher information, click the Vouchers tab.

NOTE: Your vouchers are normally redeemed automatically. Under most circumstances, you will

not need to enter vouchers on this page. However, this is where vouchers are pasted when

necessary.

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After pasting the vouchers into the box, click the checkbox “I agree to the Terms of Use” and

click on the Redeem button.

3. To view your redeemed, but unused, vouchers, click View entered vouchers.

NOTE: This page shows the number of student credits you have available for a given course.

Managing and Adding Account Managers

To add or manage your Learning Partner’s Account Managers, click on the Account Managers

tab.

The Account Managers page displays the assigned account managers and allows you to add

additional account managers. Account managers can perform all classroom administrative tasks.

To add an account manager, type or copy the email address that the new account manager is

registered in XtremeLabs with and click on the Add account manager button.

NOTE: New Account Managers must already be registered in XtremeLabs.

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To remove an account manager

1. Click the Account Managers tab in the My classrooms page.

2. Next to the account manager’s name, click Revoke.

Managing and Adding Administrators

To add or manage your Learning Partner’s Administrators, click on the Administrators tab.

The Administrators page displays the assigned administrators and allows you to add additional

administrators.

To add an administrator, type or copy the email address that the new administrator is registered

in XtremeLabs with and click on the Add administrator button.

NOTE: New Administrators must already be registered in XtremeLabs.

Administrators can perform the following classroom management tasks:

Download the classroom codes spreadsheet.

Add/remove administrators.

View the classroom list.

View classroom details.

Redeem classroom codes.

Reassign both instructor and student codes.

To remove an administrator

3. Click the Administrators tab in the My classrooms page.

4. Next to the administrator’s name, click Revoke.

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Creating New Classrooms

To create a new Classroom for your Learning Partner, click on the Classrooms tab.

The Classrooms page lists all of your Learning Partner’s current and scheduled classrooms. To

add a new classroom, click Create new.

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On the Create Classroom page, enter the following information:

The first day of the class.

The last day of the class.

The course associated with this classroom. This is selected from the drop-down menu.

The number of instructors for this class (limited to a maximum of 3 instructors)

The number of students in this class.

The event ID. This is optional.

NOTE: The Classroom Start and Finish date sets the parameters for duration of the student

and instructor access.

Click the “Create your classroom” button. Your scheduled class will appear in your List of

Classrooms.

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Manage Your Classrooms

1. Click the Details link for the subject classroom.

This Classroom Details page has information on the scheduled classroom and allows you to

download the individual access codes for instructors and students. These codes will expire 180

days from the date they are generated. The Classroom and Codes page also includes the self-

service guides for students, instructors, and administrators.

2. To download the codes, click Download Codes in the Codes section at the bottom of the

page.

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3. You are given the option to either open or save the .csv file.

4. When you open the file, you will see code-embedded hyperlinks which allow for convenient

access to the labs.

Codes for 20697-1A - 1/23/2016

Description of product: 20697-1A.

Instructor Codes

MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE


Student Codes

Codes Activation Link Is Used










Important! This set of codes was created for instructors and should be only given to course instructors.

All codes are good for a maximum of 1 uses.

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Frequently Asked Questions

How do I view available Credits?

To view your LP’s available classroom credits, click the Vouchers tab in the My Classrooms

page.

How do I add more Credits?

When you purchase a unit of XtremeLabs from Courseware Marketplace, within three minutes

your account will be credited and your additional voucher credits will appear on the Unused

MOC Vouchers page (see above).

Do I need a separate credit for the instructor?

You do not need to purchase credits for instructors. Learning Partners can have up to three

instructors per course. Once you redeem the student credits and set up the class, you’ll enter the

number of instructors required for the class and be given an equivalent amount of codes.

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How do I add additional student codes to a classroom?

An account manager can add additional student codes to a classroom on demand.

1. Click on the Classrooms tab in the My Classrooms page. Click on the Details link next to

the classroom that you want to add student codes to.

2. Click the Add Code link at the bottom of the Students section.

The number next to the Add Code link tells you how many unused vouchers you have

remaining for this classroom. You may only add additional classroom codes if you have

unused vouchers for this classroom. To purchase additional vouchers, go to the Courseware

Marketplace.

3. A new code will appear immediately.

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Connectivity Preference

By default, all connections to lab virtual machines are made via an installed ActiveX control. If

you are using IE10+ and prefer to use HTML5 as your connection method, you may change your

RDP preference on the My account page.

Note: If you select HTML5 as your preference, but the machine that you have signed in on does

not support it (for example, the browser version is not recent enough), then the UI will revert to

ActiveX automatically.

Troubleshooting

If you have trouble connecting to the lab images once they have launched, the information in

this section may help identify the issue.

Advanced Firewall Configuration

By default, the lab hosting system offers connections to lab virtual machine console sessions

from an end user’s web browser via an ActiveX control embedded in the web page. That ActiveX

control makes one or more connections to a Hyper-V server in order to display the virtual

machine console windows within the browser window.

All ActiveX controls make their network connections outside of the scope of Internet Explorer. In

other words, their traffic is not managed through the Internet Explorer proxy settings. Changing

proxy settings on the browser will not enable the traffic. Instead, all ActiveX controls open

network ports directly through the Windows TCP/IP protocol stack. This is generally seen as a

key benefit of the ActiveX architecture.

The network traffic between the ActiveX control and the lab portal is running over TCP port 443.

That port is typically used to transfer HTTPS traffic. However, in this case, the network protocol

being transferred over port 443 is RDP. In most cases, proxy/firewall configurations are not

sensitive to the protocol being transmitted over the port and this traffic flows without a

problem. However, in more secure environments (and this may include your network boundary),

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packet inspection of traffic over port 443 may block the RDP traffic since it does not conform to

the HTTPS protocol.

To enable the lab session traffic from the ActiveX control to reach the Internet via a proxy server

(such as Microsoft Forefront TMG), follow the instructions in the Internet proxy/firewall client

step, described next. If that does not resolve the issue, try the Firewall configuration step that

follows.

Internet proxy/firewall client

First, install a client proxy agent on your machine and then configure that client to connect

to the Internet via the proxy/firewall server. If your network is protected by Forefront TMG,

for example, you will need to install the Forefront TMG client on your machine and configure

it to connect to the Internet via the gateway. The TMG client can be downloaded from the

Microsoft Download Center. Other firewall/proxy products typically have an equivalent client

agent.

Firewall configuration

If the firewall has been configured for packet inspection (that is, the rules are sensitive to the

protocols running over certain ports), then the outbound rules on the firewall need to be

altered to allow the RDP protocol to run over port 443 to the specific addresses used by the

lab portal. Namely:

Destination IP address ranges:

67.21.174.1 through 67.21.174.25

67.21.175.69 through 67.21.175.88

67.21.173.141 through 67.21.173.150

Destination port:

TCP 443

Protocol:

RDP

Note: Configuration of access to port 443 for RDP traffic is beyond the scope of Internet

Explorer proxy settings.

Checking Connectivity

If you have trouble accessing your labs, use the NetTest tool to check your connectivity and then

provide the results to the MOC Support team for analysis. The tool is available at

https://labs.xtremeconsulting.com/content/NetTestSetup.exe.

http://www.microsoft.com/en-us/download/details.aspx?id=10504

https://labs.xtremeconsulting.com/content/NetTestSetup.exe

https://labs.xtremeconsulting.com/content/NetTestSetup.exe

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After installing the tool on the computer used to access XtremeLabs, launch it with elevated

rights as Administrator.

The tool has three tabs. As soon as it launches, it will start to populate the first tab (“General”)

with system and software settings data, highlighting any settings that may need to be

investigated.

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Once the general scan is complete, switch to the second tab (“Trace”) and press Trace Test to

initiate a series of ping burst tests to each of the network routers between your computer and

the XtremeLabs servers.

Finally, click to the third tab (“Activity Log”) and send the details to the support team either by

copying the clipboard or by saving to a file and sending as an attachment. The support team will

review the log for any potential issues.

Note: This tool is focused on issues around using the RDP ActiveX control for session

connectivity (although it also measures general network settings/connectivity). It checks the

ActiveX installation and the RDP CredSSP settings, as well as firewall checks specific to running

RDP through the firewall.

If there are any issues with running the RDP ActiveX control, the simplest solution may be to

switch your user profile to use the HTML5 viewer. HTML5 is a per-user choice (not per machine)

and currently defaults to ActiveX. The Connectivity Preference section in this document

describes how to switch to HTML5.

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Support

If you have technical issues with the online labs, you can contact the XtremeLabs support team.

Examples of technical issues include:

The virtual desktop does not display.

The online lab runs slowly or is non-responsive.

Contact the XtremeLabs support team using the toll-free number listed below or click the link to

send them an e-mail. Support team members are available during the listed support hours.

XtremeLabs - MOC Support Contacts

Phone (1) 800-239-7051

Email [email protected]

Hours Mon-Fri: 12:00 am to 6:00 pm (Pacific Time)

Sun: 9:00 am – 6:00 pm (Pacific Time)

© 2017 Xtreme Consulting Group, Inc. All rights reserved.

mailto:[email protected]

Documents

XtremeLabs · PDF fileMicrosoft Official Courseware ... Learning Partner to add one student seat to the classroom. ... in XtremeLabs with and click on the Add administrator button