Xpress your expressions · Xpressions - September 2014 7 Customer Zone An appreciation letter by Koshy Thomas, Sun TV Network Ltd., to Mr. Abhishek Dear sir, I would like to put in

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Volume 14 | Issue 4 | September 2014

2 Xpressions - September 2014www.uaeexchangeindia.com

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September 2014 Volume 14

05 MD’s Message

06 Customer Zone

18 In the Media

21 Xpress Money

25 Employee Spotlight

28 Employee Engagement

28 HR FACCIA

31 Special Days

20 Global Snapshots

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16 Cover Story

Our Social Aspects

Women’s Column

News Desk

Issue 4

4 Xpressions - September 2014

It’s really prestigious and honourable to be the editor of our award-winning magazine “Xpressions”, which has turned out to be a strong mouthpiece of the company. I have perceived that our Magazine has

consistently stirred ways to collaborate and capture various activities and events taking place in the company. Chetan Bhagat has well said “Silence is no longer golden”. Yes, a unique company should start speaking, and “Xpressions” speaks of the unique features of a worldwide company.

“Your dream is your signature” - a simple theme from a recently released movie, talks well about our daily life with new experience full of challenges. The joy of sharing and shouldering innovative challenges fulfil our dream, which definitely turns out to be an outstanding signature. We can dream and express through this unique tome which is always ready to broadcast our simplest thoughts and dreams in the most vivid manner.

I, as the Chief of this writing scheme, would like to invite yet more ideas and dreams for this book to be used as the inspiration for the workforces of the company. I seek to bring in the unique features of our company to be a signature for fulfilling our aspirations and for being an instrument of rejuvenation for all.

Joining UAE Exchange, India, as the first Branch Head in 1999 and growing with the company in different capacities for the past 15 years, I feel happy and proud to trigger off as the Editor in Chief of “Xpressions”.

Editor-in-ChiefEbby Abraham

Editorial TeamSheeba Johnson Denson CDAnn Susan Paul

CorrespondentsRatheesh VR Vishnu MBenny Joseph TX

Editorial OfficeIInd Floor, Krishna Hospital Building, MG Road, Kochi - 682 011 Tel. No: 0484 3047092, 3047321 Email: [email protected]

Visit uswww.uaeexchangetravel.com

Follow ushttp://www.facebook.com/

uaeexchangetravel http://twitter.com/#!/uaeexchangetrvl

Editor’sDESK

Greeting to the readers of Xpressions!


MD’s Message

V. George Antony MD & Country Head

Dear Colleagues,

Within 100 days in office of the new government, positive vibrations have started reflecting in the economy. Decision making has started falling in track, and the economy has started moving upwards gradually. I personally feel we will be able to see a growing economy in the days to come.

With the changes coming in the Finance and Banking Sector, and with more emphasis on technology integration and 4G, a reasonably cashless vibrant e-economy could be visualized in the horizon.

These changes will make a cultural impact in the way people live, take decisions, work, pay for expenses and utility bills, remit money, credit rating of people, avail credit from banks, do EMI payment process, etc.

We need to be alert and should start

thinking of these things seriously in order to make changes in the way we make convenience for our customers in each of our processes, keeping the next generation customers in mind.

Some of the changes that can happen in our day to day lives are:1. There will be a system to track the basic

details of every citizen through Aadhar card, which will be connected to all government and financial systems.

2. Staff will work on hand-held devises instead of computer or laptop so that many of them can work from home.

3. People will start using mobile video conversation rather than voice conversation.

4. Future systems will be able to scrawl the internet for many types of history data and get all the relevant and related information about a customer we are dealing with, and come out with solutions and options based on the tastes, desires and budgets of the customer.

These are the days, not of a dream, but of reality, we will see in the near future. So be aware and awake to be alive, or else to vanish from the coming disruptive e-economy.

Thank you.


Customer Zone

An appreciation letter from Pyla Enterprises, Hyderabad, to Mr. Manoj Kumar Singhi, BNI Member

Dear Manoj,

I wish to thank you and your organisation M/s. UAE Exchange for the services rendered during the planning and execution of our family trip to Singapore and Indore. Kindly accept my sincere personal appreciation for the personal attention and patient support all through.

Manoj, I thank you and your team for the help, and I would definitely recommend UAE Exchange for the service extended.

Thank youRegards, Srinivas Pyla

An appreciation letter from Capricorn Gifting Solutions Pvt. Ltd., Hyderabad, to Mr. Manoj

Greetings,

I would like to place on record, the fabulous service provided by Manoj Jain of UAE Exchange for my trip from Hyderabad to Delhi & back.

I missed my New Delhi flight and within minutes of calling Manoj, he got my ticket changed to the next day (keep in mind that this was a no-return discount fare) at a marginal cost. Not only was I able to be in Hyderabad for an important personal engagement next day morning, it all happened without any hassles and with minimum cost.

You are my go-to-guy for all future travelling needs.

Thanks a ton Manoj!Yours faithfully,Rajiv Lulla


Customer Zone

An appreciation letter by Koshy Thomas, Sun TV Network Ltd., to Mr. Abhishek

Dear sir,

I would like to put in record about a delightful experience from your staff Mr. Abhishek and his team member who came to give me foreign exchange. It really impressed me, his attitude, customer friendliness and his exploring opportunity for UAE Exchange to get connect with Sun Group for future business opportunities like Air travel booking, train or Bus bookings.

Great Guy, keep it up, am quite impressed. Such staffs are really an asset for the organisation.

Wish your company and team a great success.With warm regards,Koshy ThomasGM- Operations, Sun TV Network Limited

An appreciation letter from Mr. KG Vijayakumar, Assistant Manager, Reserve Bank of India, to Mr. K Baburajan, Branch Head, Payyanur.

Dear sir,

We are very glad to inform you that we have returned on 21st August 2014 after our tour to UK and Dubai. In this connection, I really appreciate your sincere efforts in making our tour programme memorable. Your efforts in arranging for the tickets, VISAs to UK and Dubai and also the accommodation and sightseeing trip, desert safari etc. at Dubai are indeed praiseworthy. My family members and I extend our sincere thanks to you and your colleagues Shri. Joshy at Dubai and Mrs. Ganga at your administrative office at Ernakulam.

I shall share my experience with my colleagues and relatives so that they can also avail of your services.

Thanking youYours sincerelyKG VijayakumarAsst. Manager, RBI, Kochi


News Desk

Branches BlossomedPeravurani - Tanjore Region

Nandyal - Kurnool Region

Attur - Trichy Region

Muthupettai - Tanjore Region

Ambattur - Chennai Region

Wadakkancherry - Thrissur Region

Manapparai - Trichy Region

Quila Road - Nizamabad Region

Anand - Gujarat Region

Date of Commencement: 7th July 2014

Date of Commencement: 1st August 2014

Date of Commencement: 20th August 2014



Date of Commencement: 21st August 2014

Date of Commencement: 7th July 2014.

Date of Commencement: 8th August 2014

Date of Commencement: 29th August, 2014


News Desk

Branches Shifted to New Locations

Navrangpura Branch Sirkali Branch Cuddalore Branch

In Flying Colours in Pollachi

Pollachi branch has again broken the record of

the ever highest surplus and income in March. At the same time, the team has also touched their ever highest figures in Forex, Gold Loan, Personal Loan, Travel Target, Insurance, and XPAY/DMTS.

Sreekandapuram Branch becomes No. 1 DMTS performer

Sreekandapuram Branch started in September 2012 has become No. 1 DMTS performer of June 2014 across India.

Business & Service Excellence Award

The 2014 Leadership, Business & Service Excellence Awards saw UAE

Exchange, India winning the coveted award for the “Most Outstanding Contribution to Tourism in the State of Kerala”.

Thodupuzha Branch No. 1 in Kerala

Thodupuzha Branch has become the National Topper in Outward Remittance with ever highest performance in

Forex in the month of July, 2014, becoming the “No.1 Branch in Kerala” in surplus.

Achievements


News Desk

UAE Exchange, India, announces Onam Hungama, a Campaign for Kerala

UAE Exchange, India, announced Onam Hungama campaign for the people of Kerala, from25thAugust, 2014 to 30thSeptember, 2014. All customers availing any transaction during the

campaign from any branch in Kerala were eligible for the Onam Hungama lucky draw, which will be held in the 1st week of October 2014. Prizes include LED TV, refrigerator, washing machine, mixie and induction cooking heater.

EventsHungama UAE Exchange Cup 2014

All Kerala prize money penalty shootout competition, road shows, and world cup

fixture distributions were conducted throughout Kerala by UAE Exchange. About 100 teams under four categories- Under 12, Under 18, Ladies, and Seniors- participated in the penalty shootout competition, held at Kadavanthra Indore Stadium ground. Kochi City Dy. Police Commissioner Ms. Nisathini IPS distributed trophies and prize money sposored by the UAE Exchange.

Training at Hyderabad Regional Office

Training for Travel and Tours staff from 16 branches was conducted at

Hyderabad Regional Office. IATA Head Mr. Shaul handled the travel session and tour session was by Mr. Prashanth, and Zonal Head Mr. N. Gopi presented the recognition gifts to Travel and Tour staff.


News Desk

As part of a mass awareness programme in Thrissur region, Chavakkad branch conducted

a customer meet on 22ndAugust, 2014, in a very different way. Chaired by Mr. Balan, Rotary Club President and former Managing Director of Keltron, the meet saw about 100 customers, who were the key speakers. Customers were given chances to explain about the various products and services they have availed from UAE Exchange, and about their level of satisfaction. Some of the comments from the customers who assembled for the meet:

Mr. Sahu: “I used the service of UAE Exchange to send money abroad to my son, which was safely credited to his account within a few hours. UAE Exchange is best for such transactions.”

Ms. Manjusha: “In an emergency, I couldn’t find anyone other than UAE Exchange to help me with a personal loan. Now I have closed one loan, and I am planning to apply for another one.”

Ms. Radhika: “I required a scooter. When I approached many banks for a loan, they turned their faces on me. But UAE Exchange helped me by providing the same, and now, I

Special Meets

am a regular customer. I wish this company a great future ahead.”

Mr. Sunil Kumar: “I am a regular traveller and take tickets from UAE Exchange, Chavakkad branch. I could just say that they are masters in this field. I have been using their service for the last 9 years. I have also invested money in shares here, which is also going good.”

Ms. Shahida: “I am very much thankful to UAE Exchange as they helped me by providing personal loan in an emergency.”

With the customers of UAE Exchange becoming the brand ambassadors of its products and services, the meet at Chavakkad was a unique event in itself. Later, the staff of UAE Exchange, India, briefed the customers about Tours, Domestic Money Transfer Service (DMTS), Insurance, and Send Money Abroad Service (SWIFT),available at the branch.The team who worked behind the scene includes Zonal Head Mr. Manoj V Mathew, Regional Head Mr. KalladaVinod, Branch Head Mr. Anto Charles and his colleagues, Guruvayur Branch Head Mr.Sajeeb, RO coordinators Mr.NishanthViswanathan, Ms.Sabitha, and Mr.Abhiram.

When Customers Become Brand Ambassadors


Palakkad Branch conducts Bankers’ Meet

Palakkad Branch conducted “Bankers’ Meet”. Managers from about 145 banks, including Regional Managers of Federal

Bank, NABARD, South Indian Bank, State Bank of Travancore, and Canara Bank, attended the function. Mr. Manoj V Mathew, Zonal Head of UAE Exchange, was the Chief Guest at the event. The event was covered by Mathrubhumi newspaper and Surya television channel.

Oachira Branch Conducts Group Meeting with Kudumbasree Unit

Oachira Branch organised a group meet with Palakkottu Ayalkoottam Kudumbasree Unit

as part of their business promotional activities, and distributed personal loans to 10 Kudumbasree Unit members at the meeting.

News Desk

Trichy region conducted Agency Meet in the presence of Managing Director and Country Head Mr. V George

Antony, Zonal Head Mr. Varghese Mathew, and other UAE Exchange officials. About 50 agents participated in the meeting, interacted with each other, and shared information regarding the company products and services.

UAE Exchange, India, conducted a seminar on foreign exchanges for the students of Fathima College,

Madurai, Tamil Nadu, in the presence of MBA Director Dr. P Uma and UAE Exchange, India, Regional Head Mr. Swaminathan S, who explained about foreign exchange and its importance, and other related topics.

UAE Exchange India Conducts Agency Meet at Trichy

UAE Exchange India Conducts Seminar at Fathima College


News Desk

Customer Meets

Pala Branch

Patna Branch

Hubli Branch

Quila Road - Nizamabad Branch

Pune Bund Garden Branch

Park Circus Branch

Liberty Branch

SulthanBathery Branch

Gorakhpur Branch

Jhunjhunu Branch

Nenmara Branch

Kalyan Branch

Thodupuzha Branch


News Desk

UAE Exchange, India, announced the winners of the lucky draw competition conducted in connection with

the Customer Loyalty Month. Mr. Rajendhar Reddy G. from Nizamabad Branch was declared the winner of the first prize ‘Maruthy Alto Car’. The second prize of Hero Honda Bike was won by Mr. Karunakaran T from Salem Branch. Ten others from different branches won the third prize of ten Samsung mobile phones. Mr. V George Antony, MD and Country Head of UAE Exchange presented the prizes during the ceremony conducted at the Nizamabad Branch. The function was attended by N Gopi, Regional Head, Hyderabad, officials of UAE Exchange, customers and other invited guests.

Customer Loyalty Month

As part of Customer Loyalty Month, Vijayawada Branch organised Customer Meet in the presence

of Chief Guest Ms. Shyamala Devi, Lawyer Association President, Zonal Head Mr. N Gopi, and Regional Head Mr. Ramesh Sriramoji. Prizes were also distributed to various loyal customers, of whom Ms. SreeSaraswathi won the mobile phone in a lucky draw.

Prize distribution at Vijayawada Branch

Customer Loyalty Month winners announced

NRI Meets

UAE Exchange, India, participants in the 10th Anniversary Celebrations of “Payyanur Peruma”, an association of NRIs from Payyanur.

UAE Exchange, India, participates in the 8th NRI meet of NRI Trust at Palakkad.

UAE Exchange, India, participates in NRI Meet organised by State Bank of India.


News Desk

As part of the Customer Loyalty Month, various branches across the country celebrated the event by conducting Customer Meets. Staffs explained to the customers about various products and services of our company. Tree saplings were also distributed to all the customers who attended the meeting.

Margoa Branch

Rajapalayam Branch

Kalpetta Branch

Pune Branch

Ratnagiri Branch

Labaikudikadu Branch

Tolichowki Branch

Ponda Branch

Palakkad Branch

Manjeri Branch


The Festival of JoyOnam


Onam is the most significant festival of Kerala, celebrated irrespective

of caste, creed or religion. It falls in the months of August-September, which corresponds with a period known as Chingam, the first month of the Malayalam Calendar. Onam is regarded as a festival in remembrance of a bygone era of the reign of the mighty asura (demon) king, Mahabali. The story goes that during the reign of king Mahabali, one and all were happy and content. His people loved him so much, that the gods in the heavens became jealous of him. The people had all that they did not really need the gods anymore. They did not have anything to pray for. The Gods identified that unless Mahabali was eradicated, they would be obliterated. Lord Vishnu came to earth in the form of an ascetic, Vamanan, and headed straight to Mahabali’s court in the guise of a distressed monk. The monk only needed as much land as could be covered by his three steps which the king granted. As King Mahabali and all his courtiers watched in amazement and wonder, the ascetic grew in size, so big that with one foot he measured the earth and with the other all of heavens, until there was no more space left. So the King knelt down and bent his head offering up all he had for the monk. Measuring the last foot of space, Lord Vishnu put his feet on the King’s head ready to stamp him down into Hades. As he was being stamped down into hell, the King requested that once a year, for a day, he may be allowed to return to his land and people. He was granted this wish and then was quickly pushed down into hell. With the King went all that he had brought truth, justice, peace and joy. So now the people needed the gods again.Onam is regarded as the time when the King comes to see his land and his people, and is celebrated with pomp and vigour. The festival lasts ten full days with the celebrations getting grander by the day.

Folk performances including feasts, songs, dances, games, floral carpets, decorations, and processions are held all over the State. The ninth day or the day before Thiruvonam, also known as Uthradam, is a traditionally significant day. The day is important mostly for the agrarian society as the harvest and the rich produces add to the joy of the season. The Thiruvonam day sees the most elaborate preparations for celebrations beginning with early morning prayers, visit to the deity in the temple, cleaning and cleansing of the house and household. Everyone is dressed in their new and best clothes, called Onakodi.Thalapandukali, Kayyankali, Attakalam, Ambeyyal, Kutukudu, Kummattikali, Vallamkali, Puliikkali, and Pulikali are just a few of the many games played during the festival, signifying the tradition and culture of the people of Kerala. A lot of cheer and banter is the bottom line of the celebrations with every person in the household. Cultural programmes are, such as Athachamayam, Thiruvathira, and Theyyam also take place during the festival. The events are attended by a large group of folk artistes and performers, accompanied by traditional music and an entourage of elephants decorated from head to toe. The myth around Onam was woven by the imagination of the mind that was desperately seeking a time and season of joy, peace, prosperity and justice, a society that is ideal and selfless. It in fact, reminisces the days of distant past when compared to today’s woes, yesterdays’ were much smaller. Onam also sets forth a benchmark, which if we were wiser we would aspire to attain at all costs. It is the dream of the ordinary man, the desire of an average citizen wishing welfare of all, that any land and its people must strive towards. Today, Onam is no longer a religious festival but is celebrated by each Malayalee as a cultural festival.


In the Media

Article on BR Shetty published in The National

Article on Mr. BR Shetty offering jobs for Indian nurses stranded in Iraq published in The National

Article on UAE Exchange and UNICEF’s tie up published in Khaleej Times

Story about Xpress Money published in a Malayalam newspaper.

Article about UAE Exchange in GN Focus.

Article about UAE Exchange’s participation in Janmashtami celebrations published in Jagatwani, a monthly publication in the United Kingdom.


In the Media

News about Send Money and Win Air Ticket campaign published in South Asian Weekender.

News about UAE Exchange and Xpress Money Challengers winning the Vijay League Cup 2014.

Inauguration of Nandyal Branch published in Enadu and Surya newspapers

Campus interview conducted by UAE Exchange, India, at Kshathriya College of Engineering and Management

News about Money Majlis Mega Draw 2014 winner published in Al Khaleej newspaper.

Fujairah Crown Prince Sheikh Mohammed bin Hamad bin Mohammed Al Sharqi inaugurates UAE Exchange’s new branch in Fujairah Lulu Mall. Standalone published in Gulf Madhyamam.


Global Snapshots

NMC Healthcare Opens Abu Dhabi’s First Private Women’s Hospital

Frost & Sullivan Lifetime Achievement Award of the Year 2013 for B.R. Shetty

Abu Dhabi’s first private hospital, BrightPoint Maternity Hospital, was opened by NMC Group.

UAE Exchange Founder and CEO B. R. Shetty was presented with Frost & Sullivan - Lifetime Achievement Award of the Year 2013 by

Mr. Y.S. Shashidhar and Mr.SandeepSinha.

UAE Exchange selected as the “Brand of the Year”

Superbrands has selected UAE

Exchange as “Brand of the Year”, owing to its supremacy in the market, longevity, and customer loyalty. The leading global remittance and foreign exchange brand received the coveted title at the 10th annual Superbrands tribute event held in Dubai.

UAE Exchange partners with UNICEF

UAE Exchange and United Nations

International Children’s Fund (UNICEF) tied up this Ramadan for the underprivileged children. UAE Exchange also contributed AED 100,000 to the fund. This is the fourth consecutive association for UAE Exchange and a UN body. Both aim at promoting the rights and wellbeing of underprivileged children.


Xpress Money

Xpress Money and Muthoot Finance have announced “Fly Dubai Onam Offer” in Kerala. The campaign will be running in all 400 branches of Muthoot Finance in

Kerala during the period 6th August, 2014 to 30th September, 2014. Xpress Money customers collecting money from Muthoot Finance branches may get a chance to win a four-day vacation in Dubai. As part of the campaign, a road show, covering southern Kerala districts, was launched. The show was flagged off by George Jacob Muthoot, Joint Managing Director of Muthoot Finance.

Xpress Money and Muthoot Finance announce ‘Fly Dubai Onam Offer’

Xpress Money launches Win Big campaign

Xpress Money has launched Win Big campaign for its customers. All customers who do Xpress Money

transfers from any Cash-Plus or UAE Exchange location in Seychelles from 20th August, 2014, to 21st October, 2014, will be included in the lucky draw.

Xpress Money launches “Win Everyday” programme

A unique incentive programme, “Win Everyday” was launched in the Holy Month of Ramadan by Xpress

Money for its customers. The 49 day programme will be applicable for customers transferring money from Malaysia and 10 other countries, namely UAE, KSA, Qatar, Kuwait, Bahrain, Jordan, UK, Greece, Maldives and Brunei.


Our Social Aspects

UAE Exchange celebrates World Environment Day

Staffs of UAE Exchange celebrated

the World Environment Day (WED) on June 5, 2014 across India by distributing and planting tree saplings at government institutions, government hospitals, residential areas, parks, and schools near to their branches.

Kannur Branch

Uppala Branch

Sreekandapuram Branch

Kasaragod Branch

Iftar Celebrations

Tolichowki Branch Begumpet Branch


Our Social Aspects

World Reading Day

As a part of “World Reading Day” Chavakkad Branch staff visited

Manathala Higher secondary School, Chavakkad and distributed copies of books on “The Story of My Experiments with Truth” written by Mahatmaji, to the children.

As part of CSR activity, the staff of Wadakkanchery Branch conducted a Free Eye Testing Camp for

the local people, in association with Vasan Eye Care, Palakkad.

IOC and UAE Exchange initiates CSR by launching The Hindu School Edition

As part of the corporate social responsibility, Indian Oil Corporation

(IOC) and UAE Exchange jointly released the “The Hindu School Edition” newspaper at Government Higher Secondary School, Elamakkara. MuraliSrinivasan, General Manager of IOC, Kerala, and R. Sudhakar, Vice President and Head of Business Development, UAE Exchange, India, jointly launched the newspaper.

Free Eye Test Camp

Piravom Branch, in association with the Social Justice Forum conducted a CSR activity at St. Joseph High

School, Piravom. The new initiative of the programme committee – NammudeVidhyalayam, NammudeLokam – was inaugurated by Hon. Food and Civil Supplies Minister Anoop Jacob. Prizes were presented to SSLC toppers of the school and school kits were distributed among poor students.

“Nammude Vidhyalayam, NammudeLokam”


Our Social Aspects

CSR in SchoolsStaffs of UAE Exchange, India, conducted various CSR activities at various schools by distributing books, bags, shoes, and other educational aids to underprivileged students at local schools near the branches.

Kuruvilangad Branch

Tanjore South Branch

Kadakkal Branch

Gobichettipalayam Branch

Ernakulam MG Road Branch

Kannur Region

Pattom Branch

Bangalore Region

Chidambaram Branch

Mavelikkara Branch

Vadakara, Koyilandi and Nadapuram

Vazhuthacaud Branch

Tirupur Branch


Employee Spotlight

Ms. MANDAVI TRIPATHIGORAKHPUR BRANCH, LUCKNOW

Ms. SANGAM SWAPNA KAMAREDDY BRANCH, NIZAMABAD

National Runner Up

Category 1Count of New Customers

Category 2Customer Service Feedback

Category 3 - Business Development Activities

1. Max new transaction customers canvassed STAFF of the month.

1. Best & max customer service feedbacks received STAFF of the month.

1. Best individual outdoor business development activity done STAFF of the month.

2. Max new transaction customers canvassed BRANCH of the month

2. Best & max customer service feedbacks received BRANCH of the month.

2. Best group outdoor business development activity done BRANCH of the month.

National Winner National Winner SIVAGANGAI – MADURAI

National Runner Up KAMAREDDY – NIZAMABAD

National Winner NEYYATTINKARA TRIVANDRUM

National Runner Up MOGA - PUNJAB 2

National Winner PARK CIRCUS AND TRICHY TIRUVERAMBUR.

National Runner Up NEYYATTINKARA TRIVANDRUM

National Winner

National Winner

National Runner Up

National Runner Up

Ms. KARTHIKANEYYATTINKARA BRANCH, TRIVANDRUM

Ms. SANTHOSH KUMARNEYYATTINKARA BRANCH, TRIVANDRUM

Ms. SURABHIMOGA BRANCH, PUNJAB 2

Mr. K. ANBARASANCHIDAMBARAM BRANCH - TANJORE

BD MONTHLY & ANNUAL NATIONAL AWARDS-2015BD Monthly Awards 2014REGION - NATIONAL WINNERS / RUNNER UPMONTH - JUNE 2014

Photo

BD AWARDS - Monthly National Winning RH’sCategory 1 - Count of Customers : MADURAI (NATIONAL WINNING BRANCH – SIVAGANGAI) Category 2 - Customer Service Feedback : TRIVANDRUM(NATIONAL WINNING BRANCH-NEYYATTINKARA)Category 3 - Business Development Activities : KOLKATA (NATIONAL WINNING BRANCH - PARK CIRCUS)Category 4 - Sub Agency Development : HYDERABAD (NATIONAL WINNING BRANCH –HYD- LIBERTY)

Category 4 Sub Agency Development

1. Max sub agency transaction branch STAFF of the month, other than referral & MTSS.

2. Max sub agency income BRANCH of the month, other than referral & MTSS.

National Winner HYD – LIBERTY BRANCH

National Runner Up SIVAGANGAI BRANCH - MADURAI

National Winner National Runner Up

Ms. D ANGAYARKANNI SIVAGANGAI BRANCH - MADURAI

Ms. NISHA S ACHARYABHATKAL BRANCH – MANGALORE


Employee Spotlight

MANDAVI TRIPATHI GORAKHPUR – LUCKNOW

NIRBHAY KUMAR PANDEY GOPALGANJ - BIHAR

National Runner Up










National Winner National Winner SIRCILLA – HYDERABAD

National Runner Up VADANAPALLY – THRISSUR

National WinnerSIRCILLA - HYDERABAD

National Runner Up DELHI GOLE MARKET - DELHI

National Winner EDAPPALLY – ERNAKULAM

National Runner Up TIRUR – CALICUT

National Winner

National Winner

National Runner Up

National Runner Up

RAJENDRA PRASAD DOOSASIRCILLA – HYDERABAD

SHWETA VERMABORIVALI – MUMBAI

KAPIL DEVDELHI GOLE MARKET - DELHI

BASKAR RARIYALUR – TANJORE

BD MONTHLY & ANNUAL NATIONAL AWARDS-2015BD Monthly Awards 2014REGION - NATIONAL WINNERS / RUNNER UPMONTH - JULY 2014

BD AWARDS - Monthly National Winning RH’sCategory 1 - Count of Customers HYDERABAD (NATIONAL WINNING BRANCH- SIRCILLA)Category 2 - Customer Service Feedback HYDERABAD (NATIONAL WINNING BRANCH- SIRCILLA)Category 3 - Business Development Activities ERNAKULAM (NATIONAL WINNING BRANCH - EDAPPALLY)Category 4 - Sub Agency Development HYDERABAD - LIBERTY (NATIONAL WINNING BRANCH – HYDERABAD)




National WinnerHYDERABAD - LIBERTY HYDERABAD

National Runner Up PALAYAM – CALICUT

National Winner

National Runner Up

AJITH SHYAM K PALAYAM – CALICUT

SOJAN SAMUEL\KUNNAMKULAM -THRISSUR


Employee Spotlight


SHALINI SINGHGORAKHPUR- LUCKNOW

National Runner Up










National Winner National Winner GORAKHPUR - LUCKNOW

National Runner Up NIRMAL - NIZAMABAD

National Winner NAKODAR - PUNJAB 2

National Runner Up PAYYANUR- KANNUR & TIRUR – CALICUT

National Winner MOODABIDRI- MANGALORE

National Runner Up PALAKKAD - PALAKKAD

National Winner

National Winner

National Runner Up

National Runner Up

SARABDEEP KAURNAKODAR- PUNJAB 2

SANTHOSH KUMARNEYYATTINKARA BRANCH, TRIVANDRUM

JAMSIYATIRUR – CALICUT

MURUGANANDHANAM ARIYALUR- TANJORE

BD MONTHLY & ANNUAL NATIONAL AWARDS-2015BD Monthly Awards 2014REGION - NATIONAL WINNERS/RUNNER UPMONTH - AUGUST 2014

BD AWARDS - Monthly National Winning RH’sCategory 1 - Count of Customers LUCKNOW ( NATIONAL WINNING BRANCH - GORAKHPUR)Category 2 - Customer Service Feedback PUNJAB 2 ( NATIONAL WINNING BRANCH – NAKODAR )Category 3 - Business Development Activities MANGALORE (NATIONAL WINNING BRANCH - MOODABIDRI)Category 4 - Sub Agency Development LUCKNOW ( NATIONAL WINNING BRANCH - GORAKHPUR)




National Winner GORAKHPUR – LUCKNOW

National Runner Up RANCHI – KOLKATA

National Winner National Runner Up

NEETUNAWANSHAHR – PUNJAB 1



Employee Engagement

HR FACCIA

Film Shooting: “How Old Are You” shooting in Finance Department

Mr. Vaishak Uthaman of Forex Department played a role in

the film “How Old Are You”. In the photo, Mr. Vaishak Uthaman and Dr. Ashok Cherian Koshy are seen with the film actor Lalu Alex.

Rise – Song of Awakening

Sinoj Thoppil of Logistics and Monitoring, Forex,

Department penned the lyrics of a song by Masala Cofee band, which was aired on Kappa TV on 15th August, 2014.

HR Head’s NoteDear ColleaguesNegativity is a very familiar word used in various contexts. One such context I would like to focus here is “workplace negativity”. Negativity occurs in the attitude, outlook, talk of one department /branch member, or in a crescendo of voices responding to a workplace decision or event. The office should be a calm and productive place where employees can concentrate on their works. Negativity can derail the productivity train, causing employees to shift the focus to petty issues that have nothing to do with their jobs. Negative thinking has an immediate, destructive impact on your personal life too, because the moment you have a negative thought, it’s already hindering you from achieving something that you want, making you feel worse, adding negative value to your life in some way. If that’s the case, who will be benefitted from that?

Let’s talk positive!!Switching to positive thoughts is just a matter of making a conscious effort. To get rid of negative thoughts, you need not fight them, but rather replace them with positive ones, just like you can replace the beliefs that don’t serve you with those that do serve you.

“Little minds... are subdued by misfortune...

Great minds rise above them.”Johnee Praveen R

The Top 200 Secrets of Success and the Pillars of Self-Mastery

(Continued)• Stressissimplyaresponsewhichyoucreatein

the interpretation of an event. Two people might find that a given event results in quite different responses. For example, an after dinner speech might strike fear into the heart of an inexperienced speaker while a strong orator views it as a wonderful opportunity to share his thoughts. Understanding that the perceived negative effects of an event or task may be mentally manipulated and conditioned towards the positive, will allow you to be a peak performer in all instances.

• Read“TheSevenHabitsofHighlyEffectivePeople”by Stephen Covey. It contains a wealth of wisdom and powerful insights into further developing your character and enhancing your personal relationships.

• Becomeacommittedaudio-tapeuser.Mostpersonal-mastery programs and books are now offered in this format. Listen to these inspirational materials on your way to work, whilst waiting in the line at a bank or while you wash dishes in the evening. Make your car a college on wheels and use the drive time to make knowledge your best friend. All down time can be very effectively used in this productive fashion. Use such opportunities to learn and continually expand your mind and its vast potential.

By Robin S. Sharma (Author of “The Monk Who Sold His Ferrari”)


HR Puzzle 191. Tanya is older than Eric. Cliff is older than Tanya. Eric is older than Cliff.

If the first two statements are true, the third statement isa. Trueb. False c. Uncertain

2. Which word does NOT belong with the others?a. Ryeb. Sourdoughc. Pumpernickeld. Loaf

Please send in your answers to [email protected] with HRPZL 19 as subject line mentioning your employee code. From the first 50 answers one lucky employee will get a surprise gift from HR. HURRY UP!!!

Answer to HR Puzzle 18

1. B. All except biogas are fossil fuels.2. C. All except Oils are used to join something.

Winner of HR Puzzle 18 is Ms. Kavitha G, Coimbatore Saibaba Colony Branch.Dear Kavitha, your prize will reach you in 7 working days.

UAE EXCHANGE WISHES

Happy Married Life

Mr.Rakesh Lal, Insurance Department, weds Ms. Athira


Freeing Women from Themselves

Women’s Column

We celebrated the sixty seventh year of independence and freedom from the clutches of British rule. In the wake

of this, what can be said about the freedom and independence enjoyed by women in India today? How many women have come out from the outdated social restrictions? It is not that they haven’t, but the question is how many, when compared to men. Freeing women from this patriarchal society and placing them in equal levels with men in all aspects of their lives has been a favourite subject of writers, social activists, media, and social forums. It has to be appreciated that a lot of laws and amendments have been implemented to ensure protection of women from social discrimination and exploitation. More women are entering into higher positions in the society. Many are becoming bosses. But much of these developments are happening among urban women. Just as the poor is becoming poorer, and the rich is becoming richer, the free and independent women are becoming more independent (which is good), and the exploited women in the underdeveloped areas are getting more exploited (which is not good).Even while flipping through the pages of women’s success stories, we know there is a force pulling them down. And this is their subconscious minds. Years of subjugation has embedded in them an idea that women belong at home

and should be protected by men – an interpretation so misunderstood, often intentionally, that it takes away the basic rights of women. But more often, women are more submerged in the pool of restrictions laid on themselves by their own subconscious minds than they are in the pool of restrictions laid down by the patriarchal society. “If a girl grows up, marries and becomes a wife, her life in inside the house”. How many would have noticed this dialogue by Georgekutty in the recently hit Malayalam movie “Drishyam”? I was offended. But thanks to Geetha Prabhakar for counterbalancing the socially held belief that women belong at home. Georgekutty is not the only person who is of this view. There are thousands of Georgekuttys in India, and tens of thousands of female Georgekuttys, which is the saddest part of the story.

Women, especially in the rural areas, should collectively take decisions to learn and grow, contribute to the economy, and lead a respectful life without waiting for the approval of the society. Women need to come out of the shell, stand bold about their decisions, and take the challenge to prove them right. Women should free themselves from their own minds.Ann Susan PaulBusiness Communication


Special Days

World Ozone Day16th September

The International Day for the Prevention of Ozone Layer was designed by the United Nations General

Assembly in 1994, to commemorate the day in 1987 when the nations signed the Montreal Protocol on Substances that Deplete the Ozone Layer. The ozone layer protects the planet from the harmful ultraviolet radiation of sun rays. The controlled use of ozone-depleting substances has contributed significantly to the global efforts to address climate change, and the ozone layer is expected to recover around the middle of this century. The theme for this year’s celebration is “Ozone Layer Protection: The Mission Goes On”.

World Tourism Day27th September

The World Tourism Day was designed by the United Nations World Tourism Organization in 1980. The

Day is created to spread awareness on the role of tourism and its effects on social, cultural, political, and economic values worldwide. The timing of the Day comes at the end of the high season in the northern hemisphere and the beginning of the season in the southern hemisphere when tourism is on the minds of millions of people worldwide. Each year, a host country is designated as the UNWTO’s partner in the celebration of World Tourism Day. In 2014, Mexico is the partner of UNWTO.

Teachers’ Day5th September

India has been celebrating Teacher’s Day on 5th September since 1962, commemorating the birthday of former President Dr. Sarvepalli Radhakhrishnan. He was a philosopher

and a teacher, who believed that “teachers should be the best minds in the country”.This day is celebrated to show our acknowledgement and recognition of the hard work put in by our teachers for our development. On this day, students take the roles of teachers. They also give gifts to their most admired teachers. It is an equally special day for teachers, as they get to know how much they are liked and appreciated by their students.

Feedback Feel free to send us your feedback about the magazine. You may also contribute articles, poems, travelogues, etc., to be published in Xpressions to [email protected].


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Xpress your expressions · Xpressions - September 2014 7 Customer Zone An appreciation letter by Koshy Thomas, Sun TV Network Ltd., to Mr. Abhishek Dear sir, I would like to put in