Connect

P1 / VoIP: How one

provider can offer multiple

benefits

P2 / SHAREPOINT MOBILE

APP: Now available for iOS

users

P3 / NEW: The HP Elite x2

tablet; reviews are positive

P4 / TOP 501 MSPs:

XPERTECHS ranks amongst top

501 managed service providers

for third year running

JULY 2016

A voice-over Internet protocol (VoIP)

system uses the Internet to provide a

business with telecommunications

services. Consumers can view VoIP

as a cost-effective way of using the

Internet-based connection to operate

a large telephone system.

The argument is easy to make for having

one Internet service and then leveraging

VoIP to operate multiple phone lines and

virtual phone numbers and manage them

through a single dashboard. What it boils

down to is cost. A company simply

needs to decide how much to spend on

a large virtual phone system. If your

company already operates computer

servers and continuous Internet access,

the switch to VoIP is easy, and your

decision is more about choosing a

provider with an acceptable rate that

will service the number of phone

lines you need.

Examining Your Package Options

There are many different providers

of VoIP services offering a range of

packages, depending on the size of your

business and the nature of your virtual

phone service needs. VoIP is a good

way to access local and long distance

telephone capabilities, voicemail, and

caller ID and add other services such

as teleconferencing, voicemail to email

services, high-speed Internet, and

telephone-based ordering. In fact, VoIP

providers can offer many combinations

of these options and more for a single

price, helping your company manage

your costs and scale up or scale down

based on changing business needs.

>> CONT. PAGE TWO

3 Amazing IoT Devices That

Will Transform The Workplace

It is estimated that by 2020, more than 20 billion intelligent devices will be

connected to the internet, collecting and exchanging large amounts of data

about our everyday lives. The Internet of Things (IoT) is quickly becoming

the next technological revolution, and it's making our homes, offices and

cities smarter, safer and more efficient.

1. iSmartAlarm

iSmartAlarm is one of the most advanced smart security systems available at

the moment and it consists of cameras, motion sensors, touch sensors, sirens

and smart switches, all of which can be controlled and monitored through a

simple app. The iSmartAlarm system comes with sound recognition, 2-way

audio, night vision and motion detection. The brain of the system, Cube One,

controls all the other devices and triggers an 110 dB alarm in case of an

emergency.

2. Netatmo Welcome Facial Recognition Camera

Netatmo Welcome is a facial recognition camera that can alert you and take

photos and videos when employees or strangers enter or leave the building.

The Netatmo Welcome can be connected to security devices and programmed

to arm or disarm alarm systems. The outdoor version of this device, Netatmo

Presence, is a security camera with infrared that can detect people, cars and

animals and send notifications in real time, allowing you to constantly monitor

your home or office and prevent loitering and break-ins.

3. Cube Sensor

Cube Sensor is a small device

that fits in the palm of your

hand. Each cube is equipped

with sensors that measure air

quality, humidity, temperature,

noise levels, and atmospheric

pressure to give you an incredibly

detailed analysis of your environment. You can find out if your room or office is

healthy by shaking the cube, which will cause it to glow, the color reflecting the

indoor health. Cube Sensor alerts you when the noise or pollution levels are too

high, or when light levels in your office are decreasing and you need to turn on

the lights.

The office of the near future will be dramatically changed by the Internet

of Things. Automatic security systems will be more efficient at preventing

break-ins, and at the same time make it easy for employees to access buildings.

Smart light switches will know when someone enters or leaves a room, helping

companies saves large amounts of energy. Coffee machines that allow users to

brew their coffee from their smartphone and automatically reorder supplies when

running low will make breaks more enjoyable and save precious time and

resources.

PARTNERS & CERTIFICATIONS

As a technology leader, we strive

to maintain partnerships and

certifications with many trusted

companies throughout our industry.

XPERTECHS RANKED AMONG TOP 501 MANAGED SERVICE PROVIDERS FOR THIRD STRAIGHT YEAR

XPERTECHS ranks among the world’s most

progressive 501 Managed Service Providers

(MSPs), for a third straight year, according to

Penton Technology’s 9th-annual MSP 501 list

and study. The top MSP 501 companies ranked

this year include organizations from around the world and from diverse technology and business

backgrounds.

The 2016 MSP 501 list is based on data collected by MSPmentor and its partner, Clarity Channel

Advisors. Data was collected online from March through April 2016. The MSP 501 list recognizes

top cloud service providers based on metrics including recurring revenue, growth and other

factors.

“It’s a great honor to be once again included on this prestigious list. We are proud of the hard

work our team has put forward to rise from #271 to #209 and are excited about the next twelve

months.” said Michael Mellott, President at XPERTECHS.

“On behalf of Penton and MSPmentor, I would like to congratulate XPERTECHS for its recognition

as an MSP 501 honoree," said Aldrin Brown, Editor in Chief, MSPmentor. “The managed service

provider market is evolving at a rapid pace and the companies showcased on the 2016 MSP 501

list represent the most agile, flexible and innovative organizations in the industry.”

Thank you to all our clients and vendors for helping us achieve this very special honor!

www.XPERTECHS.com

VoIP—One Provider For Multiple Benefits

Where You Save

It’s convenient to use an Internet-based phone system for your

business telephone needs. There are many advantages, but a few

stand out as most important in terms of cost.

1. By using a VoIP phone, you don’t have to invest in a private

branch exchange (PBX) system. This requires connecting multiple

phone lines to a traditional switchboard system that is serviced by

your local telephone company.

2. If you already have a Local Area Network (LAN) for your business

computers to connect to each other and to the Internet, you have

the technology in place for using VoIP software. Through Internet

telephony, users in your business make multiple phone calls across

the same LAN data connection via a digital packets based system.

3. Your business does not experience a loss of telephone system

operations when inclement weather affects local telephone lines.

You can get a satellite-based Internet connection and keep calls

going in and out of your business 24 hours a day, seven days a

week. Or you can automatically have your phone lines forwarded

to an alternate number or cell phone. You can also use the same

data connection to add more phone lines to your VoIP system,

ideal for businesses with fluctuating staff levels.

Before you select an Internet-based virtual phone system contact

XPERTECHS to compare the different providers of VoIP software.

Every provider offers different packages. If you look at how many

phone lines you need and how many services you will use, you can

choose the package that is right for you. Additionally, you can request

that a company customize your rates to your business needs.

HP ELITE x2 TABLET

HP recently released a 2-in-1 tablet that is

perfect for the mobile workforce. It provides

excellent productivity while on the go and you

can purchase one directly from XPERTECHS!

The Elite x2 is thin, elegantly designed and

durable. This tablet is a true competitor for

Microsoft’s Surface Pro 4, and boasts an 12”

touch display screen, optional travel keyboard,

flexible kickstand, a 5MP camera, up to 8GB of

memory, and it weighs under 2 pounds!

The Elite also provides excellent security and

an impressive selection of accessories. It runs

Windows 10 Pro, Intel graphics and contains

an Intel Core m5 processor.

XPERTECHS is an authorized seller of the

Elite x2 and can provide full service of the

devices as well.

Contact us today with questions!

SHINY NEW GADGET

OF THE MONTH

Microsoft recently announced the release of the SharePoint mobile app for iOS. Now you can take

your intranet with you. Stay connected to important content, sites, portals and people easily and

effectively while on-the-go.

The SharePoint mobile app works with SharePoint Online in Office 365. Once you download the app

on your iPhone, you will be prompted to login using your SharePoint credentials. Once you are logged

in, you can use the Sites tab to view a list of your most frequented sites. Simply click on a site to view

the most recent activity, files and site assets. The SharePoint mobile app also links to other Office

apps. So if you click on a recent Office document, you will be taken to the corresponding Office mobile

app.

The Links tab in the app takes you to a list of sites and portals

programmed for everyone in your company to see. This list can

be curated by your SharePoint admins using the SharePoint Home

in Office 365.

The People tab gives you insight to what the people you work with

are working on. You can find, browse and view contact cards for

your colleagues using this tab. And the robust Search tab allows

you to search for clean results across your entire intranet.

Mobile applications for Android and Windows Universal users are

expected to release before the end of the year.

VoIP—One Prov ider for Mul t ip le Benef i ts

Cont ’d From Pg. 1

SharePoint Mobi le App For iOS

Now Avai lab le

WELCOME OUR NEWEST XPERCARE CLIENT

DIRSKA & LEVIN, LLC

FULTON, MD

XPERTECHS is pleased to announce the

law office of Dirska & Levin, LLC as its

newest XperCARE customer.

Dirska & Levin understands that their clients

want the right balance of thoroughness and

efficiency. For every claim they defend,

they tailor the approach not only to the

specific facts of the claim, but to the needs

of their client.

XPERTECHS will design and implement a

new Proactive IT support system using our

XperCARE Managed Service.

Your business success is driven by the

relationships with your customers.

Keeping track of your interactions with

all of the people in your business life can

be difficult unless you have the right tools.

A customer relationship management

(CRM) program can help you manage all

aspects of your relationships, from initial

contacts through repeated sales. A CRM

solution allows you to quickly and easily

find the right information about a client

when you need it.

Here are the top five reasons for using a

CRM solution, no matter what size your

business is.

1. Tracking Contacts - You're

preparing for a meeting with a reg-

ular client. Do you remember when

your last meeting was? Do you have

notes from that meeting? How about

that meeting two years ago? With a

CRM system, all of this information

is at your fingertips. Instantly pull

together information on all of your

past interactions with your client and

dazzle him with your "memory".

2. Developing Marketing Campaigns -

Your marketing approach certainly

depends on where in the sales cycle

each of your customers is located.

A CRM system can help you to

quickly categorize your customers

into the different stages of the sales

cycle, allowing you to tailor your

marketing strategy to that segment

of your customer base.

3. Cross-Selling - A CRM system can

track what products your customer is

buying, and provide you with sugges-

tions on what products you should

now be marketing to that customer.

4. Information Sharing - When a

CRM platform can be accessed

by your whole team, everyone

has access to the same information.

You no longer have to rely on a

co-worker digging up notes from

a meeting months ago so you can

get up to speed on a customer.

5. Customization - Many industry-

specific CRM solutions exist that

can provide some targeted benefits

to your business. A real-estate agency

has vastly different customer needs

and interactions than a financial

services company. Selecting a

customized solution will give your

business a leg up in your industry.

A CRM software solution can provide

benefits to business of any size, from

sole-proprietorships to large corporations.

Keeping track of your customer relation-

ships is a key part of your business

success, and a CRM system can help

you succeed.

If you want to further discuss the

benefits of a CRM system, give us

a call at (410) 884-0225.

The Benef i ts o f CRM