xorix.com

xorix.com

“Tap into big business solutions, reduce overheads, scale teams on demand and increase profit margins.

xorix.com

Welcome to XorixWho are we?

Xorix is a premium human resource outsourcing provider, managed by a team of like-minded professionals that come from a diverse background of countries, cultures and capabilities.In 2005, a creative digital media agency was formed by its founders in Sydney, Australia. Over the next 10 years it grew to becoming one of Australia’s largest digital media providers with offices located in Sydney, Melbourne, Brisbane, Gold Coast and Canberra. It employed over 30 full time Australian staff, and a further 30+ contractors, freelancers and independent business services as part of its supply chain.

With client expectations continuously increasing for better product and service quality, faster turnaround times and lowering price points, the founders decided to look outside its borders for a long terms solution to retain and grow its competitive advantage to its client base.

In 2015, Xorix was established in Manila, Philippines and the commencement of ‘process mirroring’ commenced. Over the next 4 years Xorix successfully recruited, trained and developed the systems to not only meet the premium standards of product quality and services set by its Australian counter-part, it exceeded them.

What we do

We deliver premium human resource outsourcing solutionsLead by our western management team, we understand first-hand the very high expectations of western consumers. We understand that best-in-class outsourcing can only be achieved by working closely with our clients, building comprehensive operational documentation, defining process, creating structured training programs and having a commitment to growth both in technology and its people.

Good things come in small packages.

Our mission is to be able to earn the trust and respect of western companies by providing an outsourcing experience that meets and exceeds their expectations. To achieve this, we only on-board a small number of clients at any one time. This ensures we are able to diligently manage incoming clients to secure the most comprehensive and effective outcomes.

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OutsourcingWelcome to the world of premium level outsourcing services. Backed by a western management team, Xorix has the capabilities to effectively scope, define and deploy solutions to its global clients via comprehensive process driven systems.

Core Skills – what would you like to outsource?

Xorix has a wide range of fully trained, professional staff specialising in various industry sectors. Lead by our western management team, our crew are able to efficiently scale their teams using the Xorix Buddy System and deploy competent resources to our clients at rapid speed – safely.

Virtual Assistants - GeneralVirtual Assistants - Real EstateWeb developmentDraftingCustomer ServiceIT & Managed Web ServicesImage RetouchingVideo Post-Production3D VisualisationGraphic DesignBookkeepingData MiningSocial Media -BusinessSocial Media -Real Estate

Do you need us to mirror your process?

Many of our inbound clients engage Xorix to simply mirror their existing processes. Our approach to securing a successful outcome is straight forward. We nurture our clients through our on-boarding program which allows us to better understand their business, as well as carefully identify the key components of existing processes they would like to outsource.Or Create a new process?

or create a new process?

We also have a range of clients who engage Xorix to take on an extra-curricular project to either add value to their existing operations, or a new one. Our clients work with Xorix to map out a targeted process and develop a detailed operating procedure to ensure process efficiencies are measurable, accountable and sustainable. This ensures every outsourcing engagement with Xorix is successful in its set up and execution.

Xorix clients secure a competitive advantage by empowering businesses to perform at a level which is difficult for domestic-level competition to match

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The ProcessProcess is power. Not will.

After an initial scoping phase with new clients, Xorix commences a comprehensive client on-boarding process which is designed to better understand our clients business. Xorix then works closely with its clients to commence the building of the Xorix Operating Procedure which form the foundation of all the key processes deliverables be outsourced.

We understand there is a growing necessity for western businesses to outsource, for this reason we do everything in our power to ensure the performance of Xorix and its staff meets and exceeds existing service level agreements with its clients.

Client On-boarding

• Every client is assigned a Xorix Account Manager• We commence the Client On-Boarding process• We work with the client to scope the outsourcing targets• We define the targets and propose a process• We develop the Xorix Operating Procedures

Human Resource Deployment

• Once the Xorix Operating Procedures are approved, we commence the recruitment process• Upon the client’s advice, a Start Date is set for the new staff member• Training continues until the Competency Targets are met• Once the Competency Targets are met, the staff will be set to “Go Live” status• The client manages the daily tasks and training moving forward

A human resource recruitment process which is efficient, nimble and can activate in real-time

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The OpportunityXorix understands that successful outsourcing can provide its clients a significant competitive advantage.

ChallengesHigh labour costs are reducing profit margins

It’s not what it used to be is it? With labour costs steadily on the increase, inflation and technology advancements are diminishing the value proposition of many products and services, all working collaboratively to place downward pressure on profit margins. How hard are you working right now? How many hours? More or less? How profitable is your business compared to previous years? These are common challenges faced by many SMEs across the globe.

Increase of wage expectations, taxes and mandatory government imposed staff entitlements

We all know that wage expectations are on the increase. Staff are always looking for progress in their careers, rightfully so. Governments are also doing their bit with new layers of company and consumer taxes which continues to burden most. With the trend not expected to change, how many more years can your business sustain the relentless increase of overheads?

With staffing levels ‘on the bone’ product and service innovation takes a hit

When company profits are healthy, successful companies often channel a portion of those profits into innovation. Innovation drives better products, better service and value to their clients. If the surplus of profits are on the down, and capital injection is not available, the labour resources required to fuel innovation simply disappears. What are the ramifications of a company that doesn’t, or more precisely, cant invest for the future?

No room for effective scaling and growth

For those companies who are riding a growth wave, human resource management can significantly restrict the ability to scale up (or down) quickly and easily. Many opportunities are lost when a business is unable to deliver the skill resources required to provide the service. Are you struggling to keep up with human resource requirements? Or need staff but don’t have the financial capacity to absorb the additional overheads? Again, these are common challenges preventing many SMEs from switching gear and advancing growth.

Missed opportunities for research, development and innovation

Many SMEs have a long list of incomplete projects that negatively impact future business growth. However, the reality is that many businesses simply can’t find the time, or can’t afford the resources, to effectively drive those projects through to completion and start realising the benefits. What are the opportunity costs for businesses that postpone innovation, that don’t, or cant adapt to change? Xorix can help

Take the first step, outsource your challenge to Xorix

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The AdvantagesXorix delivers a sophisticated range of solutions which are all designed to empower companies to thrive. Whatever the targets, we have the people and processes to deliver quickly and efficiently.

RecruitmentWe have the experience.

Process driven recruitment allows Xorix to trigger recruitment initiatives almost instantaneously. Our screening processes ensure we only provide our clients with candidates that align with the brief.

DeploymentAccelerated Go-Live.

With a large pool of skilled resources at hand, as well as proven training systems to accelerate learning, Xorix is able to deploy trained staff within as little as 7 working days. For emergencies, we also have floating staff able to Go-Live almost immediately.

Western LeadershipInternationally recognised standards.

Headed up by a pool of experienced senior western managers specialising in human resources, large-scale production and the media, Xorix has the creative and academic anchors to deliver.

No Lock-in ContractsFlexible terms keeps you in control.

We understand scaling up or down from time to time is vital for any company to maximise its profit margins. That’s why we give our clients the power to adjust their labour requirements on demand.

Xorix can help you reduce labour costs, increase productivity and allow your business to start thriving again.

Technology

Core Skills

BookkeepingWe specialise in providing bookkeeping services to Registered Australian and New Zealand BAS Agents

Customer ServiceFirst class customer service is vital to any business, large or small. New and existing customers want detailed information, delivered fast.

Data MiningXorix delivers a comprehensive range of Research and Data Mining Services

DraftingXorix delivers a quality, cost effective floor plan drawing service suitable for real estate floor planners, real estate photographers, realtors and other property professionals around the world.

Graphic DesignXorix offers a wide range of graphic design services for digital and print. Our talented team have a passion and purpose to help businesses represent themselves with cutting edge high quality graphic design Readers are looking for quality and informative content but it’s appealing graphics that will attract them and impress them.

Image RetouchingXorix has highly trained and available resources for most image-retouching services on demand.Real estate image retouching

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IT & Managed Web ServicesIt’s possible to secure high quality, round the clock support and monitoring services at a fraction of the cost of domestic-level service providers.

Virtual Assistants - GeneralOutsource energy devouring, tedious and menial tasks that are preventing you from concentrating on revenue producing activities. Xorix can remove the heavy lifting from your day-to-day workload and win back your time.

Virtual Assistants – Real EstateXorix can provide essential back-office services designed to specifically assist both Sales and Rental divisions of any agency.

Video EditingXorix has a team of trained video editors who are able to strip the heavy lifting from most production houses.

Web DevelopmentSoftware development is a key component to many leading companies and securing highly professional, experienced, trained talent in this sector is thriving in the Philippines.

3D VisualisationXorix has a 3D rendering studio that can produce premium-grade 3D rendering, animation videos and other interactive applications in the field of television & entertainment media and housing.

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Reducing CostsThe most obvious benefit of outsourcing is reducing existing labour costs and in doing so, significantly increasing profit margins.

For your typical SME business, this could mean saving $25,000 to $45,000USD per annum, per staff member on salary. If you had a small team of let’s say 6 staff who were performing tasks that were able to be ‘mirrored’ offshore, the savings are tremendous. In this case, the savings could be $150,000 to $270,000USD per annum, or $12,500USD to $22,500USD per month.

There are also on flow savings such as a reduction in other government imposed staff contributions, superannuation, pensions, work-related insurances, staff stationary and perhaps uniforms if required.

Unless very specific hardware and software is required for your operation, heavy capital expenditure on workstations, computers, chairs, IT and other related infrastructure can be avoided by outsourcing.

There are so many layers of saving via outsourcing.

For companies who commit to ‘mirroring’ their processes with Xorix, entire domestic-level teams have been wound down and completely migrated offshore. Once the skills sets are successfully set up, documented and process are put in place, your Xorix team will equal or exceed many current domestic service levels, in an environment which not only promotes significantly reduced labour costs, but also positively impact profit margins to levels previously unseen.

With lower running costs, businesses will win-back much needed funds to invest in other areas of their business that promotes innovation, the development of new products and services, and in doing so, possibly tap into new revenue streams to grow their business.

The benefits are clear.

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Scaling TeamsOutsourcing staff is only one component of a much larger range of opportunity. You are also outsourcing staff recruitment, induction, training, management and scaling.

Recruitment

If a business is experiencing strong growth, no longer does the heavy lifting of recruitment, advertising and screening need to take place at a domestic level. Xorix takes care of all of that for you. Clients simply brief us on the new requirements, the number of staff and the intended start dates and Xorix will basically take care of the rest. Clients are able to maintain their focus on business generation, rather that human resource facilitation.

Staff Training

Once new staff have joined Xorix, scheduled on-site training and coaching programs are put into place to ensure staff are well informed, have the opportunity to raise questions, discuss issues and receive individual support from the management team in specific areas. Clients are also able to advise us of specific training requirements that may need additional attention for their staff.

Staff Management

Attendance, punctuality, presentation, behaviours and attitudes of staff are observed and managed as required to ensure professionalism and western standards are met on a daily basis. Xorix managers are able to carefully and respectfully address any staffing performance issues on behalf of our clients. This is a vital component of being able to run a healthy, positive and courteous team that produces great results.

Scale up, Scale down

Xorix has a rotating pool of human resources that are available to work at short notice, for short, medium or ongoing projects. Philippine staff working in the BPO industry understand that dynamic workforces are a requirement and therefore bring with them a flexible mindset to a transient employment environment. This empowers Xorix clients to scale up staffing numbers easily, as well as scale down when required, provided the relevant notice periods are followed.

Scale up and capitalise in a peak cycle and, scale down and save in a low cycle. Stay in control.

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Creating New Revenue StreamsBusiness growth is equally as important as reducing costs. Effective outsourcing can accelerate existing and new revenue producing projects to drive business forward.

Innovation

Heavily reducing ‘back office’ operating costs empowers companies to invest in other areas which promotes business development and growth. As an example, many companies will channel new available funds into securing highly skilled and talented domestic-level staff to focus on innovation, research and development of new products and services to encourage business growth and new revenue streams.

Enhanced Value Proposition and New Sales Channels

Outsourcing with Xorix can be a lot more lucrative to companies than simply reducing domestic head counts. Many companies begin to discover the full range of skill sets available and see opportunity in creating new ‘value add’ services to their existing service offerings. This allows them to create new revenue streams by simply ‘on-selling’ various skill sets they had never considered prior to engaging Xorix.

Marketing

When the time is right, getting a project crew together to data mine a new channel, build a database and commence prospect connections are now easily administered. This means getting your new products and services out to market is not only easier, but also significantly faster. No longer do business growth drivers need to sit dormant and unattended due to a lack of human resources. By having a dedicated team solely focussed on growth, companies will discover the true power of partnering with us.

Reduce Costs. Increase Revenue, with Xorix.

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Our storyBorn and raised in Australia, our CEO and Founder Attila Kovacs completed tertiary education in 1999 and went on to forge a career within the Television and Media industry. Overtime, Attila became restless with the slow-paced nature of climbing the career ladder and started to look outside of the television industry to further his professional development.

In 2005, a media agency was incorporated in Sydney, Australia specialising in premium digital content services for small to medium enterprises. This would be the ‘birth’ of the first outsourcing solution to be provided, but not offshore.

By 2010, the media agency had grown to one of Australia’s largest digital content suppliers in its sector employing over 30 full time staff across Australia, a network of 30+ freelancers and contractors. Head office was located in Sydney, Australia with satellite offices in Melbourne, Brisbane, Gold Coast and Canberra (Australian Capital Territory)

In 2011 and 2013, the media agency trialled various offshore outsourcing companies (also known as BPOs) to provide high-level back-office services, without success.

In 2014, fuelled by an increasing desire to make offshore outsourcing a success, the management team packed its bags and set off to Sri Lanka, India, Thailand and the Philippines to discover first hand if the prospects of setting up its own outsourcing facility was a viable option. Manila, the Capital of the Philippines became the new resting ground.

By mid-2015, the media agency management team had successfully mirrored one of its most technically challenging Australian-based production divisions in Manila. The gateway had been opened to fully embracing offshore production.

By late 2016, a further two highly complex divisions of the media agency were successfully mirrored offshore. With zero negative impact to product quality and services, confidence grew for the media agency and migration of teams continued. By early 2017, back-office operations in Australia ceased operations and the Philippines became the new nerve-centre.

In 2017, heavy investment into securing grade-A commercial space, infrastructure, technologies and other support services, Xorix firmly grounds itself into the BPO space and gears up to release its premium offshore human resource solutions to the world.

Xorix Leadership

Attila Kovacs - CEO & founder

A process driven entrepreneur passionate about driving change through innovation, technology and optimised workflow efficiencies to secure and maintain a strong competitive advantage for multinational companies. Prior to becoming self-employed, Attila worked at Foxtel, a large satellite broadcast agency located in Australia and Astra Zeneca, an Anglo-Swedish multinational pharmaceuticals company.

Rene Kisselbach - Chief Operations Officer

Dynamic, innovative sales management and transitional strategist with a 10+ year record of demonstrated success in driving multimillion-dollar divisions while transforming and transition whole processes into new companies and systems. Tenacious in building new business, securing customer loyalty, and forging strong relationships with business partners. Rene has operated senior roles for globally respected brands such as IBM, Ricoh and InfoPrint Solutions.

Shay Kovacs - Human Resources

Shay underpins the backbone of Xorix’s successful human resources function. Over the last 20 years, Shay has held various Recruitment and HR Management roles across many large multinational organisations in Australia and the Middle East. Shay has operated senior roles in globally recognised companies such as Trend Micro, Wolter Kluwer and ANZ Bank.

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Daniel Saboune - Creative Director

With an eccentric flair for visual storytelling on a global scale, Daniel understands the poetic balance between creativity and commercial logic. Holding an advanced Diploma in Screen Media, he studied at The International Film School Sydney and New York Film Academy, Los Angeles.

Minerva Malibiran - Production Manager

A veteran floorplan designer who’s organizational and process driven nature has made her the prime candidate to excel as the facility Production Manager at Xorix. Minerva is a self-driven perfectionist and is passionate about have her team produce only the highest quality of work day-in, day-out.

Brian Millot - Software Engineer

A full-stack developer of French origin, Brian is energetic, tenacious and is on a constant drive to discover better ways of doing things. Brian heads up Xorix’s cloud-based platform which enables the company to operate in a streamlined, efficient and cohesive environment with its clients.

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Our Philosophy

Our Vision

We have set out on a journey to change the way western countries view the offshore human resource outsourcing industry. By merging sophisticated western corporate processes with a dedicated, passionate and respectful workforce who are inherently customer-centric in nature, we genuinely believe there is a better way to do business.

Our Mission

We aim to deliver premium-grade offshoring solutions in a cost-effective and scalable environment. We are dedicated to enhancing our client’s existing workflows to optimise the full potential of outsourcing and pave the way to stronger long term business growth.

Our Commitment

We are committed to earning the trust and respect of our clients. We do this by producing work at a higher standard than what is expected of us, consistently and with a mindset that ‘your business, is our business’. We treat your business and your clients as if it were our own.

Our Values

The three core pillars by which our company stands by are Communication, Collaboration and Innovation. We promote open, consistent and transparent communication. We secure ongoing continuous process improvements by actively discovering and sharing ideas. We embrace change to secure a better way forward.

Our Filipino Family

We understand and have experienced first-hand that kinship and camaraderie underpins the character of the Filipino people. They are deeply family-focussed and most only want health and happiness for their loved ones. As such the relationships that are developed with our staff are founded on mutual respect, integrity, honesty and a strong willingness to help each other.

Our Promise

We promise to embrace our client’s objectives as if they were our own. We promise to learn and discover our client’s business. We promise to not only take instruction, but also actively take part in promoting business growth by doing things better. We promise to commit to challenges. We promise to do what we say and earn our clients trust overtime.

Thank You

hello@xorix.com / xorix.com