Service Pack 4 Known Issues andLimitations

SAP BusinessObjects XI 3.1 andCrystal Reports 2008

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© 2011 SAP AG. All rights reserved.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products and services mentioned herein as well as their respective Copyright logos are trademarks or registered trademarks of SAP AG in Germany and other countries.Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions,Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as wellas their respective logos are trademarks or registered trademarks of Business Objects S.A. in the UnitedStates and in other countries. Business Objects is an SAP company.All other product and service namesmentioned are the trademarks of their respective companies. Data contained in this document servesinformational purposes only. National product specifications may vary.These materials are subject tochange without notice. These materials are provided by SAP AG and its affiliated companies (SAP Group)for informational purposes only, without representation or warranty of any kind, and SAP Group shall notbe liable for errors or omissions with respect to the materials. The only warranties for SAP Group productsand services are those that are set forth in the express warranty statements accompanying such productsand services, if any. Nothing herein should be construed as constituting an additional warranty.

Copyright

June 7, 2011

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About these Known Issues and Limitations

Intended for anyone involved in installing, configuring, administering or supporting users of BusinessObjects XI 3.1 orCrystal Reports 2008 Service Packs, these release notes contain important information about known issues and limitationsin this software.

For more informaton on See

Installing this release, What’s new in this release, Software issues that have been fixed with this release Follow the link, and on the Downloads page, click the Info link to access thedocuments.

http://service.sap.com/patches

Crystal Reports release-specific documents http://www.sdn.sap.com/irj/sdn/businessobjects-downloads

Known issues with web application deployment to Java web application servers Follow the link, and open the BusinessObjects XI 3.1 SP4 Web ApplicationDeployment Guide for Windows or Unix available in the "Product Guides"section.

http://service.sap.com/bosap-support

Supported hardware and software for use with this release (for all productsexcept Crystal Reports) Follow the link, and open the Supported Platforms document available byselecting Documentation and then Supported Platforms/PARs. Note: Before deploying this or any other Business Objects software offering,check this document for the latest information on third-party support

http://service.sap.com/bosap-support

Supported hardware and software for Crystal Reports http://www.sdn.sap.com/irj/sdn/businessobjects-articles

Product Documentation To display, print and download documents and manuals in PDF format, followthe link and see the Product Guides section.

http://service.sap.com/bosap-support

Read the entire document before installing your SAP BusinessObjects software. Issues are sorted by functional categoryand in ascending order by ADAPT tracking number.

This Service Pack can only be applied on top of SAP BusinessObjects Enterprise XI3.1 / Crystal Reports 2008. ThisService Pack includes all XI 3.1 FixPacks from 3.1 to 3.4. You have two options for installing SAP BusinessObjects Enterprise XI 3.1 SP4 and its associated programs: • An update install that can upgrade your current SAP BusinessObjects Enterprise XI 3.1 or SAP BusinessObjectsEnterprise XI 3.1 SP3 deployment to the SP4 level. See the Update Installation and Deployment Guide for SAPBusinessObjects XI 3.1 Service Pack 4. • A refresh install will perform a full installation of SAP BusinessObjects Enterprise XI 3.1 SP4. See the SAPBusinessObjects Enterprise XI 3.1 Installation guide for Unix or Windows. Note: This Service Pack is neither intended for BusinessObjects Edge Series 3.0 nor for BusinessObjects EdgeSeries 3.1 and should not be installed on top of these releases.

Where to find more information about this release:

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Installation (TICM)

ADAPT01379974

Incomplete patch installation occurs when full and patch build (silent) installationsare performed using a batch file

Perform the following steps to resolve the problem: 1. Install the following Windows utilities and set the environment variables: * Download the Windows Resource tool kit, which contains the “sleep.exe” binary, from the following location: http://www.microsoft.com/downloads/en/details.aspx?DisplayLang=en&FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd * Download the PSTools package, which contains the “pslist.exe” binary, from the following location: http://technet.microsoft.com/en-us/sysinternals/bb896649.aspx 2. Set the PATH and ensure that “sleep.exe” and “pslist.exe” commands can be run from any location. 3. Open Notepad, paste the below contents, and save the file as “enable.reg”. Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager] "PendingFileRenameOperations"="" 4. Double click “enable.reg” file. This will add appropriate registry keys to registry. 5. Create a batch file in the format “<Name>.bat” with the following content: echo off set PATH=%PATH%;C:\!\auto;C:\! @echo ON Comment: user needs to repeat the below steps for as many products as they want REM RTM Installation echo "Start Installation" >> C:\!\test.log Start /wait C:\!\LO\setup.exe /qb -r inst.ini pslist -x setup >> C:\x.log @echo OFF :RTM pslist -x setup >> C:\!\x.log echo %ERRORLEVEL% >> C:\!\test.log if "%ERRORLEVEL%" == "0" GOTO RTM Comment: User needs to repeat the below section for as many LP’s as they want for each product loop :RTMLP1 pslist -x setup >> C:\!\x.log echo %ERRORLEVEL% >> C:\!\test.log if "%ERRORLEVEL%" == "0" GOTO RTMLP1 sleep 60 @echo ON echo "RTM Completed" >> C:\!\test.log regedit.exe /s enable.reg 6. Update/Modify the "<Name>.bat” file with the respective response file paths. 7. Create individual response files for every product/patch since the response files are different in each release.8. For a .msp supported patch, if you are installing multiple language packs, then there should be an equivalentnumber of loops in the batch file. 9. In the Command Prompt window, navigate to the folder where the batch file is copied, and run the batch fileby typing “start.bat”.

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ADAPT01385369

Auditing database not enabled by default on Unix with MySQL

Auditing on the database is not enabled by default when installing SAP BusinessObjects Enterprise XI3.1 SP3patch on Unix with MySQL. To enable auditing and configure the auditing database on Unix after installation: 1. Use ccm.sh to stop the CMS. 2. Run cmsdbsetup.sh. 3. Choose the selectaudit option, and then supply the required information about your database server. 4. Run serverconfig.sh. 5. Choose the Modify a Server option. 6. Select the CMS, and enable auditing. 7. Enter the port number of the CMS when prompted (the default value is 6400). 8. Use ccm.sh to start the CMS. When the CMS starts, it will create the auditing database.

ADAPT01501932

Resolving installation issues for SAP Integration solution

When the SAP integration solution is installed an error may occur if the "Client" install option is selected. The installation is unable to proceed because neither Crystal Reports 2008 nor Universe Designer weredetected. To perform a Client installation, please install either Crystal Reports 2008 or Universe Designer This issue will not be fixed in the XI 3.1 SP4 release because there is no full installer for both theBusinessObjects Enterprise client or the SAP integration solution. As a work around, when installing the SAPintegration solution, select the "Custom" install option and choose the required components.

ADAPT01511489

Installing PeopleSoft Integration SP4 update on Unix.

Users installing the UNIX version of the PeopleSoft SP4 update may see an error message regarding thepartnercafuninstall.sh. It is safe to ignore this message and continue with the update.

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ADAPT01528149

End of Life of BusinessObjects Performance Manager and BusinessObjectsPredictive Analysis

Business Objects announced the planned End of Life of BusinessObjects Performance Manager andBusinessObjects Predictive Analysis in 2008, and that Patch support for these products ends in March 2011.Therefore no further enhancements will be considered for these products and no further errors will be correctedin future fix packs and service packs. However, technical support will continue to be available for theseproducts through the normal channels until March 2012 on the BusinessObjects Enterprise Service Pack 3code-level. As a result of this change: Predictive Analysis functionality has been removed from BusinessObjects Enterprise Service Pack 4 onwards.If the Predictive Server has been previously installed, the server will remain in a running state, even though itsfunctionality has been deactivated. If predictive rights have been assigned, applying the SP4 patch will render the rights as ‘Unknown Rights’.

ADAPT01539628

Error while creating a Web Intelligence document through the Integration Option forMicrosoft SharePoint software

After installation of integration option for Microsoft SharePoint software, when you attempt to create a WebIntelligence document for the first time, you may encounter an error “FileNotFoundException….. cdzISAPI.wis”.This can be resolved with the below mentioned configuration steps: A. For IIS7: 1. Launch IIS. Go to sharepoint web folder--> _layouts--> AnalyticalReporting . 2. Double click on "HandlerMapping" in the right pane and click on ‘Add script map’. 3. In the resulting window, enter RequestPath as “*.wis” . For value in the executable field, browse to the path“<SAP BusinessObjecst install dir>\BusinessObjects Enterprise 12.0\win32_x86\cdzISAPI.dll”. Name fieldshould have the value as “isapi”. 4. Click OK to exit the window B. For IIS6.0: 1. Launch IIS. Go to the sharepoint web folder--> _layouts--> AnalyticalReporting. 2. Right click on AnalyticalReporting-->Properties 3. In "Virtual Directory" tab, click on "Configuration". 4. In the resulting window, click on Add. Enter extension value as “.wis”. For value in the executable field,browse to the path “<SAP BusinessObjecst install dir>\BusinessObjects Enterprise 12.0\win32_x86\cdzISAPI.dll” and uncheck the option “Verify that file exists”. 5. Click 'OK' to exit the window

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Security

ADAPT01397417

Remapping modified WinAD group domains

If a WinAD group is moved to a different domain after being mapped to BOE, then that group must beunmapped in BOE and then remapped before a WinAD update is performed. If this is not done the users of thegroup may lose their folders and contents on the next WinAD update.

ADAPT01483232

Performance management analytics in XI 3.1 cannot be displayed in InternetExplorer when running in SSL (HTTPS)

When a user attempts to run performance management analytics (created by SAP BusinessObjects DashboardBuilder or SAP BusinessObjects Performance Manager) in Secure Socket Layer (SSL) environment usingInternet Explorer (IE) in some servers, for example Tomcat, the analytics fail to be displayed. This problem occurs because by default HTTPS response headers use the “no-cache” setting, which is one ofthe settings that cause Internet Explorer to fail. To workaround this problem, you need to configure the server to use a setting other than the default settings.For example, in case of Tomcat server, you can configure the PerformanceManagement.xml file located under“Tomcat55\conf\Catalina\localhost”, by adding a certain value to the context. You can also choose any one of the following suggestions to resolve this issue: 1. <Context path="/myapp" docBase="myapp"> <Valve className="org.apache.catalina.authenticator.FormAuthenticator" disableProxyCaching="false" /> </Context> This option works but reduces security, as it does not allow no- cache control headers to be issued. 2. <Context path="/myapp" docBase="myapp"> <Valve className="org.apache.catalina.authenticator.FormAuthenticator" securePagesWithPragma="false" /> </Context> This configuration causes a header <Cache-Control: private> to be issued in place of the default <Cache-Control: none> and <Pragma: no-cache> headers. This suggests shared caches not to cache the response, while still allowing downloads to work in IE. 3. <Context path="/myapp" docBase="myapp"> <Valve className="org.apache.catalina.authenticator.BasicAuthenticator" disableProxyCaching="false" /> </Context>

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ADAPT01487377

Hidding session tokens from URL parameters

There is a new configuration option in the web.xml of BusinessObjectsPortlets.war called "Hide DocumentUrlParameters". This parameter needs to be set to true if the administrator does not want the session tokenparameter to present in the user's browser history.

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Enterprise Deployment (TICM)

ADAPT01469302

Enabling cookie based session affinity

Use the instructions below to enable SAP BusinessObjects Web Services to operate in a load-balancedenvironment that uses cookie-based session affinity. 1. Access the web.xml for dswsbobje on the machine hosting the web application server. 2, Edit web.xml of the Web Services application to contain the following: <!-- filter to generate JSESSIONID --> <filter> <filter-name>Session ID Generation Filter</filter-name> <description>To inject JSESSIONID to requests</description> <filter-class>com.businessobjects.dsws.wsc.common.http.GenerateSessionIDFilter</filter-class> </filter> <filter-mapping> <filter-name>Session ID Generation Filter</filter-name> <url-pattern>/services/*</url-pattern> </filter-mapping>

ADAPT01513572

Web Intelligence Rich Client: New option added to Web Service Publication wizard -'Share report content for all consumers'

New option added to Web Service Publication wizard in WebI Rich Client. A check-box labelled 'Share reportcontent for all consumers' has been added to "Define published content" step of Web Service Publisher wizard.Option allows all web service consumers get the report block content from the same (and single) instance ofdocument. When enabled, this option is intended to reduce memory load on the WebI Processing server, andshould be used when content is to be consumed by several concurrent users, and content security is notcritical. Technically, the document is opened by the first consumer sending a request for it, and then consumedby any consumer invoking same request thereafter "on behalf" of first user (i.e. implementing his permissions).Document security cannot therefore be applied with web service calls designed with this options. To avoid anyconflicts and inconsistencies, all consumers should be granted the permission to open the correspondingdocument and refresh it. Option can be enabled on existing BI Services, by simple edition, without requiring to update web serviceconsumers (URL invoke does not change). When option is enabled, report filters and drill cannot be used by consumers.

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Performance

ADAPT01499720

WebI Rich Client BI Service management optimization

Web Intelligence Rich Client BI Service management optimization intended at reducing memory consumptionby an estimated 66%. Test benches comprising 10 BI Services containing 100 blocks each show that WebIntelligence Rich Client Web Service Publisher uses only 32.6% of the the initial required memory without thefix. Memory utilization grows slowly after several refreshes, but tests illustrated it does not go beyond 400Mb. Web Intelligence Rich Client web service publisher has only been tested to accommodate up to 1000 publishedblocks.

ADAPT01532418

Interpolation function now has consistent behavior

This fix makes the behavior of the function interpolation consistant: it processes the data set limited to thecurrent context : table or section, and never goes out of this context. Previously, in specific circumstances, thefunction retrieved data out of the context.

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Functional Correctness

ADAPT00769920

The Autofit Height and Autofit Width limit

In Web Intelligence, the Autofit Height and Autofit Width properties do not work when the Read Cell Content Asproperty is set to HTML. This is by design.

ADAPT01176929

Modifying the Shared Webpart properties

In Web Intelligence, when a user attempts to modify the Shared WebPart properties that is opened in the Editmode of Analytical Reporting Webpart, the SAP BusinessObjects Java Report Panel displays an error. To workaround this issue, users need to modify the Shared Webpart properties by first editing the page andthen modifying the Webpart properties.

ADAPT01220531

Deprecated Web Intelligence server parameter "Maximum number of documents inCache"

In Web Intelligence Processing server properties in the Central Management Console (CMC), the parameter"Maximum number of documents in Cache" is deprecated. It is still available in the CMC to support serverscreated in older version of BOE.

ADAPT01246327

Web Intelligence Report Server processing with JDBC connections on HP Itanium

To make JDBC connections work on HP Itanium, the Memory Upper Threshold of the Web Intelligence ReportServer (WIReportServer) must be increased from 1500 to 1800 in the CMC Servers page.

ADAPT01260951

Polestar Information Spaces type is displayed as “DataDiscovery” instead of"Information Space"

Polestar Information Spaces type is displayed as “DataDiscovery” instead of "Information Space" to keep itconsistent with thetitle used in the ‘Add Objects’ screen of the LCM application.

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ADAPT01339738

The Close button in a Web Intelligence report is not supported when located insidea dashboard

In a Web Intelligence report, the “close” button does not work when Web Intelligence is located under adashboard. It works only when it is located directly under InfoView. If Hyperlink is needed in a Web Intelligence report and the report is under a Dashboard, the suggestedworkflow is to configure a Hyperlink to open in a new window, instead of the current window.

ADAPT01350811

Analytics added to a new compound analytic are not displayed properly in Firefox3.5

When users create a compound analytic in Firefox 3.5, the content of the analytics added to the compoundanalytic is not displayed properly. However, when you save the compound analytic and add it to a dashboard,the content of the analytics is displayed properly. Editing an already saved compound analytic should work fine. Workaround: Drop all needed modules and then save & edit the compound analytic. Or create the compoundanalytic using a Internet Explorer or Safari.

ADAPT01367293

Universe Designer: No error message is displayed when an incorrect value isentered for the connection settings

This is not an issue. all the controls are working as expected. The min and max acceptable values for Pool TimeOut are 1 and 60000 respectively. The min and max acceptable values for Array Fetch Size are 1 and 1000 respectively. The min and max acceptable values for Array Bind Size are 1 and 32767 respectively. The min and max acceptable values for Login timeOut are 1 and 1000 respectively.

ADAPT01372156

The Close button in a Web Intelligence report is not supported when located insidea dashboard

In a Web Intelligence report, the “close” button does not work when Web Intelligence is located under adashboard. It works only when it is located directly under InfoView. If Hyperlink is needed in a Web Intelligence report and the report is under a Dashboard, the suggestedworkflow is to configure a Hyperlink to open in a new window, instead of the current window.

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ADAPT01373341

CMS name not displayed in the System Name field on the LCM home page in adistributed install setup.

On the LCM home page, the tomcat system name is displayed instead of the CMS name in the System Namefield in a distributed install setup. You can work around this issue for web tire installation as follows : 1. Open the web.xml file from the location C:\Program Files\Business Objects\Tomcat55\webapps\LCM\WEB-INF and modify the cms.default value to the CMC host name.CMc host name refers to the name of themachine where CMC is installed or the name of Box 1. For example, if the current xml tag is : <context-param> <param-name>cms.default</param-name> <param-value>bng-lcm-box3</param-value> </context-param>, Iit can be modified as : <context-param> <param-name>cms.default</param-name> <param-value>bng-lcm-box1</param-value> </context-param> 2. Restart the tomcat server and then launch the LCM application. The CMS name will now be displayed on thehome page.

ADAPT01378698

Unable to promote Encyclopedia objects created using feature Samples crystalreport to destination

Encyclopedia objects created using feature Samples crystal report are not promoted to destination. The Feature Samples folder containing crystal report objects is created by default during installation and theypossess different CUIDs on different CMSs due to which promotion fails. It is recommended not to promotethese objects.

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ADAPT01380744

Date format of the openDocument date parameter dynamically changes when it ispassed to a child report

Within Infoview, using certain functions will allow Web Intelligence to dynamically change the date format of theopenDocument date parameter when it is passed to a child report. However, outside Infoview, the format will always be exactly as it is in the openDoc link, causing errors if thelocale does not match. This is now possible by using the Date() function on the date object in the Web Intelligence (child) report. For Example, create a variable for the date object using the Date() function to generate the output: ="Date("+FormatNumber(Year([Date Object]);"d")+","+MonthNumberOfYear([Date Object])+","+DayNumberOfMonth([Date Object])+")" This will allow Web Intelligence to interpret the date format dynamically.

ADAPT01406299

Correcting scheduling out of memory errors

"OutOfMemoryError" error messages sometimes display when Java program objects fail to schedule. It ispossible correct the error by increasing the heap size. When scheduling the Java program, enter the desiredheap size in the "JVM arguments" text field, found in the "Program Parameters" section of the Scheduling tab. Note: setting this field is optional, and should only be used to correct errors. If there are no problems then the"JVM arguments" field should be left blank.

ADAPT01411966

New memory thresholds for Web Intelligence servers on HPUX IA64

The memory thresholds of the Web Intelligence server on HPUX IA64 is increased to enable servers to usemore than 2 GB memory. Servers created after the upgrade will have the new thresholds but those created on older version will still havethe old thresholds even after upgrading to SP4.

ADAPT01418446

Multiple context data not displayed in the InfoView Deski

Deski report in the infoview displays results with single context data when the report is generated in the deskifull-client by selecting multiple contexts. To work around this issue, refresh and re-export the report after the XI 3.1 SP4 installation to display thecomplete contextual information.

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ADAPT01439878

Web Intelligence Web Service Publisher does not support Universe prompts

Web Intelligence Web Service Publisher does not support Universe prompts. BI Service consumers cannot setvalues for universe prompts. Query prompts are the only prompts available with the web service designerwizard to be exposed into BI Service WSDL. This is by design.

ADAPT01440064

Web Intelligence Rich Client prompt limitation for the 'no_value' setting when usingopenDocument (URL Reporting)

When using the Web Intelligence DHTML client with openDocument (URL Reporting), no_value is takenliterally. This is a product limitation. To workaround this, leave the prompt out of the URL or leave the value empty: ex: &lsS[OptionalPrompt]=

ADAPT01443920

Granting requisite authorization for running and designing BW BeX queries

When creating a report from a universe based on a BW BeX query, if a date dimension is included, a databaseerror message is displayed. To avoid this error, the system administrator needs to grant S_RS_IOBJauthorization to both the user designing the Universe and the user running the report.

ADAPT01449881

Extra row or column is displayed when exporting Web Intelligence documents toMS Excel

While exporting Web Intelligence documents to MS Excel, an extra row or column is displayed after the table,to compensate for margins. Follow these steps to resolve the issue: 1. Open the “caching_media_profiles.xml” located in “<BOBJInstallDir>\BusinessObjects Enterprise 12.0\win32_x86\config\bobjserver” folder for Windows and “<BOBJInstallDir>/enterprise120/aix_rs6000/config/bobjserver” location for Unix. 2. Locate the section "<!-- For Excel -->" and uncomment the lines for each section: "<PROPERTY NAME="mode.normal.right.extra.margin">0</PROPERTY>" and "<PROPERTY NAME="mode.normal.bottom.extra.margin">0</PROPERTY>" for Excel outputs. 3. Choose a value for extra margin or set it to 0 to remove the blank rows. Restart the Web Intelligence Processing and Application servers. Also, clear Web Intelligence and browsercache to ensure that the changes are reflected.

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ADAPT01462897

Universe Builder Oracle Olap Plug-in cannot connect to Oracle 11G cubes

Currently, you cannot connect to an Oracle 11G cube from an Oracle 11G server. You can, however, connectto an Oracle 10G cube.

Universe Builder: Restrictions when migrating Oracle 10G cubes to 11G.

1.The Bridge will not support existing built in views in 11g, only the views generated by the Bridge on 11g willbe supported 2.Migration of views from 10g to 11g is not supported by oracle, therefore the Bridge will not support 10g viewscreated by the Bridge on 10g version 3.The length of some object names is limited in 11g to 30 chars, this limit did not exist in 10g). In some cases,due to this limitation, some existing object names migrated from 10g might be truncated and might not work inthe universe.

ADAPT01489537

Universe Designer: When refreshing customized Select statements using MDXdefinitions, they are reset

A new option has been added to the refresh structure wizard called "Keep MDX definitions of objects". Itapplies to "Select" statement, "Where clause" of objects as well as filters. It is unchecked by default meaningthat the customization made won't be kept. You have to explicitly enable it to keep all the changes you've madeto the statements. The option has no effect on filters generated for Hierachy, Hierarchy node variables that doesn't have indexawareness enabled as refresh structure process will recreate those filters to automatically enable it.

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ADAPT01489597

Web Intelligence report when saved to CSV and opened in notepad shows extradouble quotes

When a Web Intelligence report is saved to CSV and the saved file is opened in a notepad, the data isenclosed either in double quotes or single quotes. To resolve this issue, users need to modify the file on the server by performing the following steps: Here is an example with Tomcat: %INSTALLDIR%\BusinessObjects12\Tomcat55\webapps\AnalyticalReporting\WEB-INF\classes\webiviewer.properties The Webiviewer.properties lists all the characters used as Column separator. 1. On this file, Edit the following line: CSV_CharDelimiter=” ‘ 2. Add two spaces at the end of the line. 3. Save and restart your App server (here Tomcat). The character list is updated and offers the space at the end of the drop down list.

ADAPT01491498

NullPointer errors in clustered WebLogic deployments

NullPointer errors may be encountered in either Infoview or CMC on the "Document List" pages when the webtier is hosted in a clustered WebLogic environment. To resolve this issue: 1. Uncomment the context-param tag with param-name "weblogic.session.IDLength" in the following files:WEB-INF/web.xml file in CmcApp.war, CmcAppActions.war, InfoViewAppActions.war, andPlatformServices.war. 2. Repackage and redeploy the war files.

ADAPT01495622

Parameterized queries fail for Sybase15.5 CTL BigDatetime datatype

The Data Access layer does not support the new datatypes BigDateTime and BigTime introduced in SybaseASE 15.5.

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ADAPT01496527

Universe classes disappear while creating a Web Intelligence document

After translating Universes and linking them, some classes are not displayed when creating or editing WebIntelligence or Desktop Intelligence reports that are based on these linked Universes depending on thespecified Infoview viewing preference locale. However, if you change the locale to the original language of theUniverse, the Web Intelligence and Destop Intelligence report displys these classes. This is because the Universes have some classes that are translated to the same name. Translation Manageris not aware of links and therefore does not rename the classes automatically as Designer does. Classes musthave unique names. To resolve this issue, rename the classes at the Universe level or in the translation.

ADAPT01496847

Viewing Excel 2010 documents from InfoView using Internet Explorer 7

Using Internet Explorer 7,after viewing Excel 2010 documents from InfoView leads to errors when performingsubsequent actions. This is by design. Use any of the following workarounds: 1) Use a different browser, such as Internet Explorer 8 or FireFox. 2) In the InfoView preferences, set the options: Document Viewing->"In a single full screen browser window,one document at a time" or "In multiple fullscreen browser windows, one window for each document".

ADAPT01500125

Known limitation deploying PeopleSoft Integration Solution authorization onTomcat 6

There is known limitation in PeopleSoft Integration Kit to have error message when you try to deployPeopleSoft authorization on SAP BusinessObjects Enterprise with Tomcat 6 as the web application server. This limitation is due to a known Java 6 bug: http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6434149. To work around this issue, you need to add -Dsun.lang.ClassLoader.allowArraySyntax=true to the JVMoptions.

ADAPT01500592

Opening Microsoft Word documents from Sharepoint integration

When viewing Microsoft Word documents from the intergration option for Microsoft Sharepoint, the documentsshould open in Microsoft word. If you encounter difficulties opening Microsoft Word 2007 documents, pleaserefer SAP Note 1555054.

18/29

ADAPT01503059

Test connection fails for HANA JDBC connection in Universe Designer

The issue occurs because HANA suppports Java run time 1.4 and 1.6. The jvm entry used by connectionserver is jre 1.5. As a workaround, change the value in the registry entry HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\default\Shared\ConnectionServer\Configuration\JVM Library from C:\Program Files\Business Objects\javasdk\jre\bin\client\jvm.dll to C:\Program Files\Business Objects\javasdk\jre6\bin\client\jvm.dll

ADAPT01508307

Manual change required for deploying Integration for SAP solution on SAPNetWeaver 7.3

When deploying the SAP BusinessObjects Integration for SAP Solutions on the SAP netweaver 7.3 webapplication server, you need to mannualy delete "$" from the web.xml file typically installed in:<BOE_INSTALLDIR>\BusinessObjects Enterprise 12.0\warfiles\WebApps\SAP\WEB-IN. After the file ismodified, repackage the SAP.war file and redeploy.

ADAPT01509318

Web Intelligence Report Server processing with JDBC connections on HP Itanium

To make JDBC connections work on HP Itanium, the Memory Upper Threshold of the Web Intelligence ReportServer (WIReportServer) must be increased from 1500 to 1800 in the CMC Servers page.

ADAPT01512628

Workaround required for supporting BW Query driver on NetWeaver7.3

The current release supports NetWeaver BW7.30, an error may occur when trying to create connection fromBW7.30 server using BW Query driver. This is caused by a BAPI function that is disabled in NetweaverBW7.30. To enable the BAPI function please refer to SAP Note: 1553596.

ADAPT01517315

Parameterized queries fail with Sybase database

In some instances, parameterized queries fail when using the Sybase IQ15.1 database. The queries fail whenusing the datatype char[n] where n>=255. To work around these issue, it is recommended that you use the Sybase IQ 15.2 database.

19/29

ADAPT01520137

Correcting InfoView logon errors on WebLogic

If a ClassCastException ("weblogic.servlet.jsp.CompilationException: Failed to compile JSP /jsp/Shared_Logon/logon.jsp logon.jsp:1:1:") error is displayed when logging on toInfoView hosted on WebLogic 10.3.3, the problem can be corrected by the following steps: 1. Delete the "xercesImpl-noservices.jar” and “xercesImpl.jar” from the WEB_INF/lib directory of thePlatformServices application (by default found in INSTALLROOT/enterprise120/warfiles/WebApps/PlatformServices/WEB-INF/lib) 2. Re-deploy the application using Wdeploy.

ADAPT01533828

Error while creating an alerter on cell content

While creating an alerter on cell content, the application displays a message "This Alerter has been createdusing stripped objects.It may not work as expected". However, the created alerter works fine.

ADAPT01536333

Unable to import JD Edwards roles

When importing roles through the JD Edwards authentication plug-in, the following error may occur: “Cannotconnect to domain XXXXXXXXXXXXX.Cannot connect to domain. Please make sure the user and passwordinformation are correct and the domain server is on.” To workaround this issue: 1.Specify the user name and password in the server tab of the "JD Edwards authentication" page in the CMC. 2.Click "Update" (the page will refresh and the password entry will be blank but the CMS will be updated). 3.Re-enter in the password but do not click "Update". 4.Navigate to the "Roles" tab and import in the roles.

ADAPT01536676

Xcelsius: Combination chart alert setting limitation when series order is changed

If you bind a combination chart to multiple data series, then enable and set an alert for series 1, then changethe series order and refresh the property sheet, the alert tab still shows the alert setting for series 1. The workaround is to switch to another series to refresh the alert setting.

20/29

ADAPT01540596

Hierarchy of Cascading LOVs is incorrectly displayed

The hierarchy of cascading LOVs is not displayed in the Prompt dialog box, after the first data refresh. To resolves this issue, follow these steps: 1. Click “Refresh Data” to refresh the data. 2. In the Prompts dialog box, click “Refresh Values”. 3. Ensure that the“--No Value—“ message is displayed. 4. Click “Cancel”. 5. Click "Refresh Data" to refresh the data again. 6. Ensure that the hierarchies are displayed properly.

ADAPT01543327

Xcelsius: alert icons are not displayed

When using the scorecard component alerting feature, a user binds the scorecard alert value and target, andthen saves and reopens the model, but the alert icons are not displayed correctly at design time. The workaround is for the user to switch the alert order and then switch it back. For example, switch the alertorder from "High values are good" to "Middle values are good", and then switch the order back.

ADAPT01545008

Xcelsius: Flash files with QaaWS data are not displayed in .NET InfoView.

Xcelsius Flash files that contain Query as a Web Service data are not displayed correctly in .NET InfoView.

ADAPT01547097

Issues with Advance Search in the Integration Option for Microsoft Sharepointsoftware

If you have logged off from search results page of your site in SharePoint, and you immediately login again tothe site (by connecting to the CMS), and then perform Advance Search; you may at times not find the searchresults getting retrieved by the engine. In this situation, perform the following steps: 1. Restart IIS from the command prompt. 2. Login to the CMS again & perform advance search.

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Documentation

ADAPT01408722

Integration Solution for SAP must be installed and patched same level as the SAPBusiness Objects suite core products

If you attempt to install the Integration solution for SAP on a core product deployment that is not consistent orpatched at a different level, error messages will be displayed. The Integration solution for SAP is expected tobe installed together with the SAP Business Objects suite core products and patched at the same level. Coreproducts include SAP BusinessObjects Enterprise and SAP Crystal Reports.

ADAPT01513138

New web service runtime parameter available

A new web service runtime parameter, closeDocument, is now available. The default value of this parameter is“false”. When the value is set to “true”, this parameter forces the source document to be closed once the webservice has responded with the requested content. A subsequent incoming request from the same session forthis document will re-open the document. This parameter helps in optimizing memory consumption on theserver, as consumers can directly control how long documents are actually cached, instead of waiting for theWeb Intelligence idle document timeout value to be passed.

ADAPT01525692

The source of the other Data Provider is not changed

In Web Intelligence, if a document is created with two data providers (Queries) based on same source(universe), on changing the source of one of the Data Providers, the source of the other Data Provider is notchanged. Limitation: If the report contains a query with a prompt having the option to display the previously selectedvalues and you perform a change source on this query with the new functionality, after changing and executingthe query, the report does not display the values that you selected for the first time.

ADAPT01537731

Crystal Reports 2008: BEx Explorer compound variable issues

Compound variables in Crystal Reports 2008 are now compatible with compound variables in BEx Explorer.However, due to some unsolved technical difficulties, the personalized value for Hierarchy Node compoundvariables is still inconsistent between CrystalReport and Bex Explorer.

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ADAPT01538097

Incorrect information about AutoFit in Web Intelligence documentation

Web Intelligence documentation (Building Reports with SAP BusinessObjects Web Intelligence Rich Client andBuilding Reports with the SAP BusinessObjects Web Intelligence Java Report Panel) inadvertently states thatthe AutoFit feature supports string and image content. This is incorrect as AutoFit accepts only string content.

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Usability

ADAPT01339365

Enabling report summaries in SAP BusinessObjects Enterprise

Users who would like to make use the summary info in a report after uploading report to BusinessObjectsEnterprise platform may need to take the following steps: 1. Locate the web.xml file for your web application server and open it in a text editor. 2. Add lines below to web.xml: <context-param> <param-name>crystal_on_upload_use_report_title</param-name> <param-value>true</param-value> </context-param> 3. Clear your web application server’s work directory. 4. Restart the web application server. Make sure to select the "Use description from report" option before uploading reports. Note: The title displayed in General Properties is still the name of the report file. But the title will be updated tosummary info after the report is uploaded to BusinessObjects Enterprise.

ADAPT01365798

Web Intelligence reports fail to load on a corporate dashboard when using MozillaFirefox 3.0 and above

Using Mozilla Firefox 3.0 and above, users are unable to load Web Intelligence reports on a corporatedashboard. This is because of the Firefox bug #545641: "Firefox cannot render more than 9 embedded frames".

ADAPT01410154

Cancelling login pop-ups while editing and creating Web Intelligence document

In Web Intelligence, when a user attempts to edit and create a Web Intelligence document on Windows 2008from Integration Option for Microsoft SharePoint, it requires cancelling a number of login pop-ups. To workaround this issue, enable the anonymous access on Internet Information Services 7 (IIS7).

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ADAPT01446793

The Disable Automatic Refresh on Open for all documents security right

In Web Intelligence Application Property, a new application property "Check the Disable Automatic Refresh onOpen for all documents security right" is added to the Central Management Console. In addition, a new securityright "Disable Automatic Refresh on Open for all documents" is added to Web Intelligence Rights. This application property and security right enables you to set Web Intelligence to refresh automatically onopening the document without enabling “Refresh on open” in the Document Properties. To enable Refresh on Open, you need to do the following settings: 1. In the Web Intelligence Application property, select "Check the Disable Automatic Refresh on Open for alldocuments security right". 2. To refresh the document on opening, deny the Web Intelligence Application right “Disable Automatic Refreshon Open for all documents”. If you do not want to refresh the document on opening, grant the Web Intelligence Application right “DisableAutomatic Refresh on Open for all documents”.

ADAPT01450763

Content copied from a WebI report in PDF does not match pasted content displayedon screen

Change the setting of the initial two columns by adding a wrap attribute to the cells. This setting prevents textoverlapping between hidden and visible text.

ADAPT01454514

Xcelsius 2008 does not support multiple schemas web service connections

Xcelsius 2008 does not support multiple schemas web service connections. (For example: http://jira.atlassian.com/rpc/soap/jirasoapservice-v2?wsdl)

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Accessibility

ADAPT01361447

Authorization not applied on LOV hierarchies in Web Intelligence reports whenusing SSO

A change was made (in SP2_FP8, SP3_FP1, and SP4) due to a potential risk with sharing LOV cache betweenusers when SSO authentication is used to the database. When SSO is used there is row level security at thedatasource level that restricts LOV access based on the individual user. If LOV cache is shared between usersthere is no way to determine what set of LOV a user can see without going back to the datasource. If sharedcache is enabled it’s possible that users could see report parameters that they’re not authorized to use, whichis a security issue. To workaround this issue, when row level security is not being used at the datasource a user need toauthenticate using a single datasource user hardcoded in the Universe: when defining a connection for thatuniverse instead of enabling BOE credential mapping for that connection. The administrator can specify acommon credential to be used for all users to access that datasource.

ADAPT01398804

The calendar picker start day of week starts with Sunday instead of Monday

When a user attempts to refresh a Web Intelligence report in InfoView with Estonian specified as the locale, thecalendar picker start day of week starts with Sunday instead of Monday. Localized calendar widget for DHTML depends on the installed language packs installed for the product. To resolve this issue, user must install the Estonian language pack else, the English version is displayed.

ADAPT01445000

Cannot cancel Desktop Intelligence report when refreshed in Infoview

Cancel button does not work for Desktop Intelligence report when refreshed in Infoview. The workaround is torefresh the DeskI reports in the DeskI client tool or convert the DeskI reports to Web Intelligence reports.

ADAPT01464215

Unable to create a Web Intelligence Report from an Excel file which uses theVLOOKUP function

Web Intelligence displays an error when the Excel Data Source file uses VLOOKUP function with an externalworkbook reference. To workaroun this issue, Web Intelligence will retrieve the cached values present in the Excel Data Source fileand display it in the report. To retrieve the VLOOKUP reference values (non-cached, latest) user needs to openthis Excel file containing the VLOOKUP function and save it.

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ADAPT01477836

Difference between behavior of Desktop Intelligence and Web Intelligence reportwith respect to default cell format

If you create a cell and put the formula for that cell as “=1.10” in a Desktop Intelligence report, then it willalways display “1.10” in DeskI document, whereas in Web Intelligence it will truncate the ‘0’ and will display“1.1”. This behavior is occuring because by default the Desktop intelligence cell format is “0.00” and that inWeb Intelligence is “#.##". This behavior can not be changed through the report conversion tool , as it wouldcause certian regression issues in Web Intelligence.

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Platform Support (TICM)

ADAPT01493938

Unexpected message when creating a Web Intelligence document on Tomcat 6

When creating a new Web Intelligence document in the InfoView application deployed on Tomcat 6 (using JDK1.6), you may encounter the following message: <codeph>HTTP Status 404 - /AnalyticalReporting/WebiCreate.do</codeph> . This problem occurs on both Windows and Unix deployments. To resolve this problem: 1. Stop your Tomcat service. 2. Navigate to the \bin\ folder within your Tomcat home directory and open the catalina.sh file for editing. 3. Add the following options to the Java environment variable: JAVA_OPTS=-Djava.awt.headless=true -Dsun.lang.ClassLoader.allowArraySyntax=true 4. Save and close catalina.sh . 5. Restart your Tomcat service. After restarting Tomcat, logon to InfoView and create your new Web Intelligence document.

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Supportability (ITS&AM)

ADAPT01480098

Live Office: Updating for Microsoft Office 2010 support

Live Office Fix Pack 3.4 supports Office 2010 and is available as both a patch and a full installation. ServicePack 4 includes a Live Office patch installation only. If you have already installed an earlier version of Live Office, you can install the Service Pack 4 patch. If you donot have Live Office installed, you must install the following components, in order: 1. Office 2010 2. Live Office Fix Pack 3.4 full installation 3. Live Office Service Pack 4 patch

Microsoft Word 2010 splash screen

The splash screen for Microsoft Word 2010 is displayed constantly when Microsoft Word 2010 is started. Usercan resolve the splash screen issue by double-clicking the mouse, pressing any key on the keyboard, orswitching windows.

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