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Date Issued: 05 Oct 2007 SB 755 Product: Phaser 8560/8560MFP Operational Groups: All

PROBLEM: EXCESSIVE INK USAGE/PURGING Customers observe excessive ink consumption due to printhead cleaning cycles.

CAUSE: This behavior is most likely caused by Energy Star mode being enabled and active. Energy Star mode forces machines to lower their printhead temperatures below the freeze-off temperature level. Upon wake-up, the machine will consume significant amount of ink while performing a purge cycle. Note: Energy Star mode is only activated at the factory when the specific model is ordered.

SOLUTION: When troubleshooting a machine exhibiting the above behavior; use the following steps: 1. Validate that the machine is an Energy Star model by the following

methods: 8560 During power-on the machine will display the Energy Star logo on the control panel. It follows the XEROX splash screen. 8560MFP Note the Energy Star label applied to the front of the machine.

2. Print a Service Usage Profile and inspect the Print Head Clean

Source (Token 282). Evaluate the CAP category, as it will be incremented every time the machine initiates an EnergyStar purge.

3. After validating the issue is related to the Energy Star behavior;

follow these steps:

a. Explain to the customer that ink is being consumed because their machine is cleaning the printhead before printing. Auto-purging only occurs if the machine is turned off and on, or has remained idle long enough to go into Energy Star mode.

b. Explain to the customer that we can fix the problem by disabling

Energy Star, but their machine will no longer comply with the newest EnergyStar standard (TEC). The machine will still meet the previous EnergyStar standard.

c. Disable Energy Star; ONLY at the customer’s request. Disabling EnergyStar mode

8560: a. Select the Printer Setup menu via the control panel b. Select the Printer Controls menu c. Select Power Saver: On d. Change Power Saver to OFF

Note: The Power Saver menu item is only available on printers that have had Energy Star mode activated by the factory.

8560MFP: a. Locate the “8560MFP_ESTAR_OFF.ps” file on the Xerox

Driver/Utilities website and download to a local computer.

SERVICE BULLETIN

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http://download.support.xerox.com/pub/drivers/8560MFP/utils/winvistax64/en/8560MFP_ESTAR_OFF.zip b. Open the “Readme.txt” file for download instructions. c. Download the “8560MFP_ESTAR_OFF.ps” file.

d. e. To verify that Energy Star has been disabled; monitor the

machine for 5 minutes. The machine should stay in READY mode during this timeframe. If the machine enters STANDBY mode, this means that EnergyStar is still active. The previous step must be repeated until EnergyStar is disabled.

PART INVENTORY STRATEGY N/A TME/CRA Pub. No.: