Frederic RoullandXerox Research Centre Europe

Xerox innovations for integrated payment

Xerox a major player in transport transactions

transit fare transactions

processed annually

and more public transport tickets processed daily

37 billion 100 million

dollars in toll revenue

collected annually

5 billion 31Countries use our

solutions in transportation

of electronic toll collection

processed in the USWorldwide rank in

transportation services to

governments

50% #1

parking violations

processed

16 million 10Customer service

centers supporting 22

toll agencies

Why do we need integrated payment ?

• Mobility-as-a-Service development

• Need for a single trip experience

Where to put the balance?

Shared infrastructure Shared product Unique accountOperator

IndependenceCustomer

Experience

Systems interoperability

Intermediate Clearing house

Intermediate

« Travel

Agency »

Different services = different constraints

Throughput Spatial distribution Transaction amount

Booked Services * * ***

Bike sharing * ** *

Car sharing * ** **

Taxi * *** **

Bus ** *** *

Light rail / metro *** ** *

Road/parking tolling *** ** *

Automation need

The easy case : Booked services

• Integration via e-ticketing

– Pre-payment

– Many format of e-ticket for

manual or automatic control

(PIN code, QR code, …)

Automated fare collection

• Media-based approach

– Integration of front-end involves

compatibility of

• Hardware

• Software

• Business rules

• Traditional approach for Public

Transit

• Account based approach

– Integration of front-end involves

only hardware and software

– Problem of revenue leakage vs

throughput

• Traditional approach for tolling

Current trends

• Open payment

– Use of bank card with NFC

• Mobile phone payment

Offers a payment integrated with booking, trip planning, trip assistance

– Mobile phone as a wallet

– Mobile phone as an identifier

• All these solutions remain very expensive for transportation operations

Data

Providers

Service

Providers

Xerox Seamless: The device-less payment

system

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ClearingFare

Calculation

Account

ManagementAnalytics

Tag

Management

Customer

Support

Trip

Planning

Data

Warehouse

Tickets &

Pre-bookingAdmini-

stration

Financial

Institutions

Xerox Seamless in summary

Universal Account-based mobile payment with:

• A new technological approach

• No validation/payment device

• No connectivity

• And offers the same security as today

• A new business model

• Fare-collection as a service

• A new passenger offer

• passenger information combined with best

fare pricing

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