Xerox in CanadaInnovating the Way the World Communicates, Connects and Works

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Xerox in Canada

“Xerox today is focused on innovating the way the world communicates and connects. Every day, we help clients improve their operations and essential business processes by optimizing the flow of work. Everything we do is based on helping clients operate with excellence and, through a deep and long-standing obsession with innovation, continuously build on the value we deliver to them. ”

John Corley President of Xerox Canada Ltd.

xerox.caFor questions, comments or support, you can reach us at 1-800-ASK-XEROX (1-800-275-9376)

About Xerox in Canada

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small- and mid-size

businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.

# P E O P L E : 3 , 8 4 0

From coast to coast, we have a world-class team of employees dedicated to ensuring businesses of all sizes have the tools they need to succeed.

# A G E N T S : 6 4 A G E N C I E S

275 agency reps

We extend our reach into the market and our communities through our family of independently-owned Authorized Xerox Agents

S O C I A L :

We want to hear from you! Connect with Xerox Canada on social media

Follow us on Twitter @Xerox_Canada

Subscribe to our Bridge to Digital Blog: digitalbusiness.blogs.xerox.com

Visit us at www.xerox.ca

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X E R O X I N C A N A D A3

We succeed through satisfied clients

Our Values

We require premium return on assets

We behave responsibly as a corporate citizen

We deliver quality and excellence in all we do

We use technology to develop market leadership

We value our employees

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X E R O X I N C A N A D A4

Xerox Canada Locations

Xerox Canada Headquarters, North American Inside Sales, North American Client Support Centre, Xerox Research Centre of Canada

Xerox Offices

Xerox Authorized Agents

Committed to Diversity – Xerox was named Canada’s Best Diversity Employer and Best Employer for Young People (2016)

Expertise – Our 218 inside sales resources have expertise as Virtual Partner Managers, Client Delivery Managers and Offering Specialists for Production, Office, Workflow, MPS, Supplies

Client Focussed – We have more than 300 customer support representatives and specialists in Canada

Xerox Research Centre of Canada (XRCC) holds more than 100 US patents

Leader in Managed Print Services - We manage over 100,000 devices of which 40,000 are non-Xerox

Customer Experience

At Xerox we understand that client satisfaction is essential to our success. That’s why we are continually innovating to provide a positive client experience at each touchpoint.

H O W W E A S P I R E T O P R O V I D E A P O S I T I V E C L I E N T

E X P E R I E N C E

1. We want to help you to run your business.

2. We will help you to help your customers.

3. We are constantly innovating to help serve you better.

A S O U R P R O D U C T S A N D S E R V I C E S H A V E E V O LV E D ,

S O H A S T H E W AY W E S E R V E Y O U .

In today’s fast-paced world, we know that our clients expect more of all of the businesses that provide products and services to them. We continue to make investments in innovation that look beyond our own industry and deliver for the future.

We believe that the foundation for a great client experience lies in the wealth of knowledge we have. Our passionate team of client delivery professionals put our clients at the centre of everything they do.

W E W A N T T O H E A R F R O M Y O U…

At various points through the client lifecycle, we continue to ask our clients to participate in feedback surveys.

We invite any of our current or future clients to share their thoughts with us!

Your feedback is our report card on your satisfaction that helps us earn your loyalty and provides a compass for us to meet your needs.

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X E R O X I N C A N A D A5

Innovation

Satisfaction

Feedback

Evolution

Printed electronics

Innovation

For more than 40 years, Xerox has been a pillar of the Canadian innovation landscape through the Xerox Research Centre of Canada (XRCC). The centre is Canada’s leading materials research centre and home to a world-class team of scientists and engineers with broad expertise in materials chemistry, formulation design, prototyping, testing, and chemical process engineering.

With more than 100 experts building real-world and custom solutions for Xerox and our clients, the XRCC builds upon Xerox’s history of merging the physical, digital and virtual worlds. Their focus has always been on studying the interaction of technology and humans, and working to put

technology in real-life solutions to adapt to human use.

P R I N T E D E L E C T R O N I C S

XRCC is a pioneer in the design and manufacturing of electronic materials and have helped to shape the printed electronics landscape. Their printed electronics lab serves as the intersection between 3D printing and printed electronics in unconventional methods to push the envelope to create new ways for our clients to do business.

S E C U R I T Y S O L U T I O N S F O R S M A R T P A C K A G I N G ,

A N T I - C O U N T E R F E I T I N G A N D B R A N D P R O T E C T I O N

The XRCC team works with clients every day to develop specialized security and anti-counterfeiting materials for any use case.

C A S E S T U D Y :

Learn how Xerox helps the OTC Group create smart packing solutions to reduce financial loss and save lives.

For more information about the Xerox Research Centre of Canada, visit their website: http://xrcc.external.xerox.com/.

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X E R O X I N C A N A D A6

Security and authentication

Custom development

Materials

Our Employee Experience

At Xerox we are committed to inspiring growth – in the market, in our employees and in our future. We value our employees and we believe that an engaged, enabled and energized workforce is central to our success; in fact, it’s what sets us apart.

At Xerox, we continuously seek to create the most meaningful experiences for our employees, dedicated to helping our people define and build a challenging and rewarding career. We enjoy a culture of high performance which reflects our collective drive to remain a market leader in document technology, while always delivering value for our clients. Even more, our people take great loyalty and pride in a team that is passionate about new ideas, client service and success.

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X E R O X I N C A N A D A7

2016, 2015, 2014, 2013, 2012 and 2011 – Top Employers in the Greater Toronto Area

2016, 2015, 2014, 2013, 2012, 2011 and 2009 – Canada’s Best Diversity Employers

2016 and 2015 – Canada’s Greenest Employers

2016 - Canada’s Best Employers for Young People

2015 -Gold Canadian Award for Training Excellence for Coaching Program

2014, 2013, and 2012 – Canada’s Top 100 Employers Coaching Program

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X E R O X I N C A N A D A8

“One of the things that makes me proud to work at Xerox is our history as atechnology innovator. That’s still truetoday. We are constantly innovating tochange the way the world works by building new technology and offerings.”Melissa

Sustainability and Corporate Social ResponsibilityXerox Canada fully embraces our social and environmental responsibilities and we are committed to conducting business in ways that positively impact the world.

S U S TA I N A B I L I T Y AT X E R O X C A N A D A

1. Reducing Energy Use and Protecting the Climate

2. Preserving Biodiversity and the World’s Forests

3. Preserving Clean Air and Water

4. Preventing and Managing Waste

C O M M U N I T Y I N V O LV E M E N T AT X E R O X C A N A D A

We recognize the importance of community involvement and the essential role that non-profit and charitable organizations play in improving the lives of Canadians. Through our award-winning WeCAN giving strategy, we empower our employees to make a difference in the lives of those less fortunate in our communities.

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X E R O X I N C A N A D A9

A sustainable toner - Emulsion Aggregate (EA) - was invented at the Xerox Research Centre of Canada (XRCC) and uses 45% less energy in manufacturing than conventional toner.

Awarded United Way Spirit Award in 2017 for our WeCAN employee giving Campaign, which raised more than $572,300 and supported more than 150 charitable organizations.

In 2016, Xerox Canada donated more than $25,000 to communities across Canada through the Xerox Initiated Philanthropy program.

All major Xerox manufacturing facilities worldwide are ISO 14001 certified. Ranked in Ethisphere

Institute’s World’s Most Ethical Companies for 11 consecutive years.

We partner with Environmental Defence on an annual internship to provide university graduates with experience working a large corporation.

Our new Canadian headquarters building is certified LEED Gold by the Canada Green Building Council.

2,100 + volunteer hours through Day of Sharing

Excellence in Corporate Responsibility

Ontario Green Chemistry Award

Canada’s Greenest Employers

Xerox Canada Leasdership Team

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X E R O X C A N A D A 2 0 1 710

Damien Johnston Vice President and General Manager, Western Regional Operations

Ken Van Aelst Vice President and General Manager, Eastern Regional Operations

Dorothy Quann Vice President and General Counsel

Martin Bachant Senior Vice President, Sales Operations

Patrick Tallon Vice President, Client Delivery

John Corley President

Paul Smith Vice President of Xerox Innovation Group and the Centre Manager of Xerox Research Centre of Canada

Diane Smalley Vice President, Innovation and Transformation

Richard Keilman Vice President, New Business Development

Steven Connor Vice President, Human Resources

Dee-Ann Lama Vice President and General Manager, Central Regional Operations

Gautam Malik Chief Financial Officer

Brad King Vice President, Graphic Communications Operations

Margaret Zanel Vice President, Commercial Excellence

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Market Centre Vice Presidents

For detailed biographies of the executive team follow the link: https://en-news.xerox.ca/bios

DIGITAL TRANSFORMATION MEANS LESS PAPER AND MORE PRODUCTIVITY.

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S E T T H E PA G E F R E E

As a global leader in Managed Print Services, Xerox applies analytics to reduce printed pages and increase digitization. And with workflow automation, we can streamline the business processes of any organization, anywhere.

©2017 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and Set The Page Free are trademarks of Xerox Corporation in the U.S. and/or other countries.

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