X3eTY2_65C_Oct2009

Fiery X3eTY2_65C - ALL ACTIVE SOLUTIONSOctober 2009

Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc.

Legal Notice

This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorizedservice representatives. Konica Minolta recommends that all service be performed by an authorized servicerepresentative. Users are responsible for seeking advice of a Konica Minolta authorized service representativeregarding the information, opinion, advice or content of this document.

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This document contains information that was exported directly from Konica Minolta's SSDSupport knowledge base. Some solutions may contain hyperlink references which originallycontained links to graphic or text files. If you wish to view these files, you must access thesolutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

SSD SUPPORT SOLUTIONS

IC-408 Controller - no or slow print, scan failure, garbled data, lockup

Solution ID 16 Solution UsageTAUS0701047EN*

DescriptionUnable to select Tray 4 of the LU-202 in the print driver or Command WorkStation™ with a platen installed.

Solution CAUSE: Without thedocument feederselected as an installable option,LU-202 is not available. LU-202 can be installed as an option but cannot be selectedwhen printing. SOLUTION:System softwareand print driverversion 1.0a for the IC-408 areavailable that correct this issue and can be downloaded via the Konica MinoltaDownload Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The system code posted for download consists of two DVD ISO image files (IC-408_Special System_Software_v1.0a_Fiery.iso &IC-408_Special_User_Software_v1.0a_Fiery.iso) that will need to burned to DVDs. It is highly recommend to use a file download manager program due to thesize of the image files. IC-408 v1.0a code does not requires the installation of any of the previous system patches;many of the previous corrections and enhancements have allbeen incorporated with version 1.0a. Although, as with any reload of system software, perform the Fiery® System Updates to ensure that the base OS (Microsoft® Windows XP) is updated withthe required performance and security patches and also please review the Konica Minolta Download Selector for any new IC-408 version 1.0asystem patchesthat may have been released. Please refer to the attached IC-408 v1.0a Release Notes and install addendum. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


Description When printing a calibration page from ColorWise™ Pro tools or the MFP LCD, the page does not print. There is nomessage on the printer orcontroller thatindicates the job was sent.

Solution PROBABLE CAUSES: 1. There is a mismatch between the default paper media settings on the IC-303 and the paper drawer settings on the engine. The IC-303 ships with default paper settings of Plain, White, 64-74. If the paper drawer of theengine is not set to these same settings, the job will not printuntil the drawer is configured to match these settings. There will not be an indication on the IC-303 panel and the job will also not show up in the job list on theengine. The only place that the problem can be observed from is Command WorkStation™. To have all jobs print, based on the drawer settings by default, enter the IC-303 "Launch Configure" through a web browser and edit the PS settings for papertype "PDL => PS". Paper weight should be set to "Printers Default". Note :When printing an IC-303configuration page, the paper weight will show as "0" for this setting. 2. Incorrect DipSW setting. Verify that DipSW 24-2 is set to "0". SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Ed Bellone, Production Print/SSD


Description The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500.

Solution CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500. SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If thecontroller boots on a "PRO" version of the C6500 and detects unsupported peripherals, it will power itself OFF. The IC-408 will only support a limited numberof peripherals that are only available on the "Entry" system. Notes : 1.Please see attached configuration sheets for the applicable model. 2. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionScan to SMB does not work only in a workgroup network environment.

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Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009


Solution CAUSE: User name format does not properly identify the user in the domain. SOLUTION: Enter the user name in the [domain name\user name] format to properly identify the user to allow the SMB connection. Note : Since the controller is normally not a member of the domain,it is necessaryto identify the domain name with the domain user name to allow theconnection. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionScan to E-mail is not working after upgrading to version 1.1a.

Solution CAUSE: System Code bug. SOLUTION:Install 1-YM6LY patch for the IC-303, IC-305or the IC-408. The patch is available for download via the Konica Minolta Download Selector.1. Login in via www.mykonicaminolta.com .2. Select the "Service" link located on the top of the page.3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Freddie Burnham, Production Print/SSD


DescriptionIC-408 powers down after booting.

Solution CAUSE: The IC-408 with system code version 1.0. is installed on an unsupported configuration (Professional configuration), OR version 1.0A or higher isloaded but unsupported PRO series finisher is installed SOLUTION: The IC-408 must be updated to system code version 1.0A or higher to allow operation of the SD-501, RU-503, and/or the PF-701. All other PROseries finishers are not supported when using the Fiery® IC-408. Note :See attacheddocumentation for supported bizhub PRO C6500 configurations.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader®can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionUnable to insert simplex tabs into duplex print job using the IC-408 controller.

Solution CAUSE: Alimitationwith theIC-408 system code version 1.0system code. SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue. In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion. Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation™,verify that it is version 4.5.1.20 or above.The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSDWeb Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


Description Unable to printsignature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery® X3eTY2 (IC-408) PostScript driver. "Load 8.5x11paper" message is indicatedon the bizhub PRO C6500/C5500 LCD and on Command WorkStation®.

Solution CAUSE: Bug with theIC-408 system code and print driver. SOLUTION: IC-408 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta Download

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Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-408 System Software DVD Ver 1.1.iso & IC-408 User-softwareVer1.1.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also,the IC-408 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45072657). Please refer to the attached IC-408 Service Manual for information on install procedure. Notes : 1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. 2. IC-408 version 1.1 code does not require the installation of any of the previous system patches; the previous corrections and enhancements have all beenincorporated. Although, as with any reload of system software, perform the Fiery® System Updates to ensure that the base OS (Microsoft® Windows XP) is updatedwiththe requiredperformance and security patches. 3. Be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-408 version 1.1system code. 4. For driver-based printing, be sure to use the latest printer driver (version 1.1)thatis included with the User software DVD. 5. Please refer to the attachedRelease Notesfor additional information. 6. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionUnable to load system software via the Ethernet installer program. The install program starts but the system software hangs up while loading and does notcomplete.

Solution CAUSE: The IC-408 system software version 1.0a and MicroPress® version 1.1 Ethernet installer program have a tendency to"conflict" during systemsoftware install. SOLUTION: Install the IC-408 system software via a USB thumb drive. Notes : 1. See attached USB thumb drive system software installation instructions. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. If installing system software via a Ethernet cross cable, disconnect the serial cable to the main body and any USB drive during system software install. 3. In the case of a MicroPress® version 1.1 Ethernet installation, load the system software from a PC other than the PC with the MicroPress® software. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionCommunication is lost between the MFP and controller when navigating through the controller Job list from the bizhub PRO C6500/C5500 LCD operationpanel. The controller button on theLCD will become "grayed out" andthe controller must berestarted.

Solution CAUSE: A bug with the IC-408 system code where the communication is lost between the MFP and the controller when navigating the controllers Job List(Held and Printed jobs) from the MFP's LCD panel. SOLUTION: A patch is available (1-WSUG3) for the IC-408 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Accessthe Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Notes : 1. This patch is specific to IC-408 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the IC-408 atsystem code version 1.1 prior to installing this patch. 2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloadedfor free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionUnable to print. A ‘Please Confirm Authentication Setting of Administrator Setting or Controller’ error message is displayed on the operation panel’.

Solution CAUSE: ‘Allow printing from’ is set to Authorized Users on the Fiery®. SOLUTION: Set ‘Allow printing from’ to All Users. To set ‘Allow printing from’ to All Users perform the following: 1. Browse into the Fiery®. 2. Launch Fiery® configure. 3. Check the Allow users to print without authentication check box.

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4. Reboot the Fiery® for the setting to take effect. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionTFTP ERROR UNABLE TO OPEN SOCKET messagewhenupdating system code.

Solution CAUSE: Incorrect or failed Ethernet crossover cable, or poor connection between laptop and IC-408. SOLUTION: Connect the laptop used for the system code update directly to the IC-408 with an Ethernet crossover cable. Confirm that the Ethernet cable is acrossover cable and that it is not damaged. Note :See attached documentation for IC-408 installation instructions.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionFreeForm® master does not match error message in the log when printing a mail merge using FreeForm®.

Solution CAUSE: System 8 Fiery® controllers will not auto rotate to correctly orientate the print job with the FreeForm® master. SOLUTION: Make certain that all the size and orientation settings are the same between the FreeForm® master when it is sent and the mail merge when it issent. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionThe 1-V80PE patch does not work properly for the Fiery® IC-408 v1.0a.Itdoes not show up on the Fiery® Configuration Page and does not allow anyadditional patches to be installed.

Solution CAUSE: Updated patch required. SOLUTION: The original patch has been removed from the KMBS SSD Download Selector andanother version of 1-V80PE is available. To verify betweenold and new,check the file properties: Right-click => Properties; the file size of the bad patch is 1.51MB ( 1,585,202 bytes ) and the file size of thegood patch is 1.51MB ( 1,590,397 bytes ). Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for thebizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary betweenpatches. Also, attached is a configuration page fromthe SSD/ESSIC-408 installed on a bizhub PRO C6500, the first 4 patches were manually installed and all the restare from performing the system updates. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionJobs deleted from Fiery® if jam or no paper error is not cleared within specified time. Job will leave Active Jobs queue and then show in the Printed Jobsqueue as an errored job.

Solution CAUSE: Cancel Job on paper mismatch is enabled on Fiery® and timeout settings are at lower minute setting. SOLUTION: Disable the Cancel Job on Paper Mismatch or increase timeout setting by using the following procedure: 1. Connect to the Fiery® using a web browser. 2. Select Web Tools. 3. Click on the Configure tab. 4. Click on the Launch Configure tab. 5. Enter the Fiery® password. The default password is 'Fiery.1'. 6. Select Server. 7. Select Jobs. 8. Under Job mismatch, uncheck the Enable Mismatch Action check box, or increase timeout setting to desired amount.9. Click Apply.

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10. Click Reboot. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionIC-408 powering OFF after booting up with a display of FF.

Solution CAUSE:Green LED reset pushbutton is stuck in the activated position. SOLUTION: Check to see if the green LED reset pushbutton, to the right of the ON/OFF switch, is stuck inward. Open up the Fiery® and release the stuckbutton. Add tension on the return spring if needed. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


Description"Press Start to restart" message when printing on custom size paper with no finishing options installed using either the IC-408 or IC-305.

Solution CAUSE: Special firmware required. SOLUTION: Install special Image firmware version GCB-30 for bizhub PRO C6500, orGCB-12 for bizhub PRO C5500 to correct this issue. The latest versionfirmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) byclicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD


DescriptionController internal pages are not printing. These pages are never shown in the Job List on the machine or in Command WorkStation™.

Solution CAUSE: Publish Direct Connection is set to “No” in the Printer Setup. SOLUTION: Set Publish Direct Connection to “Yes” in the Printer Setup section of the Fiery® configuration. SPECIAL NOTE : Solution contribution by John Mcilreevy, Pacific Office Automation.


DescriptionAfter the i-data box has been powered OFF/ON, it does not reattach to the AS/400® via TN5250E.

Solution CAUSE: The i-data device was not varied offline which allows the TN5250E protocol to connect to the AS/400®.

SOLUTION: Vary the i-data device offline to allow the TN5250E protocol to connect to the AS/400®.The Netstat command can also be used to determine if the AS/400® 'thinks' that the i-data box is still connected. Locate the TCP/IP address of the box in theConnection Status screen, and end the connection. Recycle the i-data box and it should connect. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


Description"ACCESS CODE INVALID" message when printing from Microsoft® Windows 95/98/ME through a Windows 2000 or 2003 server. Printing from WindowsNT/2000/XP through the same queue is fine.

SolutionCAUSE: A possible corrupt spooler that only affects printing from non-NT based workstations.

SOLUTION: Delete the printer and all associated driver files and then reload the drivers. For more detail, refer to Microsoft® Knowledge Base Article -260737 . Note : To view the above PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.htm

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DescriptionUnable to scan; Scan button is "grayed out".

Solution CAUSE: Scanner function is prohibited. SOLUTION: To enable, perform the following: 1. Select Utility\Counter. 2. Select [03] Machine Admin. Setting. 3. Select [01] System Setting. 4. Select [04] Operation Prohibit Set. 5. Select [03] Scanner Prohibit Setting. 6. Select Permission: E-mail Permission or Prohibit FTP Permission or Prohibit HDD Permission or Prohibit SMB Permission or Prohibit Queue Permission orProhibit Manual Input Permission or Prohibit. 7. Click OK. 8. Exit the Administrator mode. Note : Permission = Allow and Prohibit = Not Allow. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Chuck Tripp, Production Print/SSD


Description“The client could not connect to remote computer”message and unable to connect to the Fiery® using the Remote Desktop connection.

Solution CAUSE: Remote Desktop is disabled at the Fiery®. SOLUTION: Enable the Remote Desktop connection. To enable remote desktop, perform the following: 1. Select Controller from the machine screen on the bizhub PRO C5500/C6500 LCD panel. 2. Enter thecontroller password (the default password is Fiery.1 ). 3. Select Setup. 4.Select Server Set Up. 5. Select Enable for Remote Desktop. 6. Select Back. 7. Select OK. 8. Select Apply. 9.Reboot. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionUnable to load system code. An "Unable to Open Socket Timeout Error" is indicated.

Solution CAUSE: A manually configured TCP/IP address is set on the computer used to load the system code. SOLUTION: Enable DHCP for the network adapter being used to load the system code on the Fiery®. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionFiles on a USB thumb drive do not print when it is inserted into the controller.

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Solution CAUSE:The USB port is disabled under network setup by default. SOLUTION:Access Fiery® setup and enable USB port under Network setup and then configure it. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID Solution UsageTAUS0657643EN*

DescriptionUnable to scan to FTP.

Solution CAUSE: FTP function is prohibited. SOLUTION: To enable FTP, perform the following: 1. Select Utility\Counter. 2. Select Machine Admin. Setting. 3. Select System Setting. 4. Select Operation Prohibit Set. 5. Select Scanner Prohibit Setting. 6. Select Permission next to the FTP tab. 7. Exit the Administrator mode. Note : Make sure that FTP is enabled on the Fiery® controller. SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/David Aekus, Production Print/SSD


DescriptionHow to increase the viewed amounts of jobs held in the Job Log on Command WorkStation™.

Solution This can be done in the Server Setup of the Fiery®: 1.Enter the Server Setup of the Fiery® (password Fiery.1) via the web browser and TCP/IP address or at the machine/controller. 2.Under the Server Setup there is a category “Jobs Saved in Print Queue”. Enter 1 to 99. 3. Save and re-boot the controller in order for the changes to take effect. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


Description Unable to print a configuration page and the machine prompts for 64gms to 74gms paper weight yet the tray is set for the proper paper weight. This problemalso occurswhen printing.

Solution CAUSE: The firmware on the machine is corrupt or the system code on the IC-408 is corrupt. SOLUTION: Upgrade the firmware on the machine to at least version 12 and the IC-408 system code to version 1.0a. The latest version firmware or systemsoftware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'DownloadMSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


DescriptionScan to Windows SMB is not shown on the IC-303/IC-408 configuration page.

Solution CAUSE: Windows printing is disabled on the IC-303/IC-408. SOLUTION: Enable Windows printing in Network Setup on the IC-303/IC-408. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


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DescriptionPatch installation using Command WorkStation™ fails.

Solution CAUSE: Patches are executables using a built-in Fiery® Downloader. SOLUTION: Download the patch and either unzip or execute. Open the resulting folder and run the executable file.The following information is required: Username: admin Password: Fiery.1 Hostname: The TCP/IP address of the Fiery®. Follow the onscreen prompts when installing. Note : Patchescan usuallybe downloaded fromthe Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) byclicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionCANNOT RECOGNIZE VIDEO BOARD error message and printcontroller not recognized by main body in Command WorkStation™ after installing the1-UY7PG patch on system version 1.0.

Solution CAUSE: Patch 1-PYRSX has not been installed.This patch must be installed at the same time, as stated in the Release Notes. SOLUTION: Install patch and reboot controller. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionUnable to print anything from IC-408 including configuration page after loading version 1.1.

Solution CAUSE: Version 1.1 defaults to a paper type of Color Specific which requires the trays to be manually configured or overridden. SOLUTION: In the PostScript setup section of the Fiery® setup of the web browser, set the paper type to Plain as a default. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionUnable to log onto Fiery® remote scan using the default user name and password (admin/Fiery.1).

Solution CAUSE: LDAP is enabled. SOLUTION: Enter any valid LDAP Username and Password to enter Fiery® Remote Scan. Disable LDAP on the Fiery® under Service set up. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Description When theproperties of a job are opened in the Printed Jobs area in Command WorkStation™ version4.5.21 and then either the PRINT or OK button ispressed, these errors occur in succession: Error: Spine Width Numeric value must be between 0.00 and 85.00 Error: Center Margin Numeric value must be between -141.80 and 141.80 Errors appear even though the booklet features are not selected and the settings that the errors specify are grayed out.If right-clicking onthe same job in the PRINTED JOBS area and selecting print instead of properties, the job is sent to the print queue and prints with noproblem.

Solution CAUSE: Corrupt Fiery® program(s).

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SOLUTION:All Fiery® programs must be removed form theworkstation using the uninstall utility on Fiery® disc. The Fiery® utility disc must be thesameversion as the version of system codeinstalled on the Fiery®. For example, if you have version 1.01 on the Fiery® you would use the version 1.01Fiery® utility disc. After all programs are removed, reinstall using the Fiery® utilities disc. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


Description Configuration page 2 will not print. Command WorkStation™ displays PostScript error.

Solution CAUSE: IPv6 enabled. Solution: Set Enable IPv6 toNO in the Network setup => Protocol setup. SPECIAL NOTE : Solution contribution byWiiliam Monnot, KMBS/Hawthorne


DescriptionAfter updating the IC-408 to version 1.1, unable to print andfinishing options and features not available.

Solution CAUSE:Correct PPD has not been loaded in Adobe® PageMaker® or PPD has not been assigned to printer in PageMaker® print dialog box. SOLUTION:To correct this: 1. Remove the EF9M9A90 and the EF9M9090 PPDs from the C:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4 folder. 2.Copy and paste the EF9M9A91.ppd from the extracted IC-408 version 1.1 print driver into the PPD4 folder. 3.Reboot the system then open PageMaker® file (File=> print => select the IC-408 printerthen select PAPER). This should now make the DOCUMENTbutton available. 4.Select DOCUMENTand change the PPD to Fiery® X3ETY2 65_55C-KM. 5.Press ENTER on keyboard. This may cause job to print but the PPD will now be assigned as the default PPD to use for this printer. Note :Once the PPD is selected in the Document screen all the finishing features become available andthe remainder of the steps are just to set the PPD tothat printer so the PPD does not have to be selected everytime. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionUnable to print a calibration test page and configuration page as well.

Solution CAUSE: The IC-408 system code is corrupt. SOLUTION: Reload system code on the Fiery® IC-408. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


DescriptionScan function goes offline.

Solution CAUSE: Network speed not changing automatically. Not sensing the customer's switch speed. SOLUTION:On the Fiery®, change the network speed from "auto" set to 100Mbps Half-Duplex or 100Mbps Full-Duplex (refer to attached photo). SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionSlow print speed to the IC-408/bizhub PRO C6500.

Solution CAUSE: Pre-release PrintStation Manager™, build 8282 is installed on the MicroPress® server.

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SOLUTION: Install the official release PrintStation Manager™, build 8283 on the MicroPress® server. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionCode 91 or code 92 is indicated on the Fiery®.

Solution CAUSE: System software has not been updated, the motherboardmay have failed or the wrong motherboard was ordered. SOLUTION:Reload Fiery® system software.If the code returns,make sure that the Motherboard (p/n 45068302) and Hard Disk (p/n 45053589) are replaced atthe same time. Note :If swapping a motherboard from another Fiery® make sure to also remove the hard drive.If the motherboard is replaced and there is no harddriveavailable,please contact the SSD Hotline (800-825-5664) andthey will contact EFI® for a special dongle (this dongle removes all BIOS data from onemotherboard and installs it to another). A newmotherboard comes with instructions and a Service Dongle. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionTLS error occurs when scanning to E-mail with the IC-408 running version 1.1 system code.

Solution CAUSE: The IC-408 is missing patch file 1-YM6LY SOLUTION: Install attached patch file 1-YM6LY. Please refer to attached Release Notes prior to patch installation. To viewthe PDF, Adobe Reader® must beinstalled. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD


DescriptionWhen scanning through the Fiery® controller, the scan has a mono-colored background. Copies and prints look fine.

Solution CAUSE: The Fiery® interface cable is not seated properly. SOLUTION: Shut down the Fiery® controller, unplug the MFP, and reseat the Fiery® interface connection to the MFP. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD


DescriptionAuthentication failure message when printing after updating the system software.

Solution CAUSE:Machine is set to prohibit for print under without authentication of the Authentication/Account Tracksection. SOLUTION:To set the main body for permission to print without authentication perform the following: 1.Enter Machine Manager. 2. Select User Authentication/Account Track. 3.Select Without Authentication. 4. Set Print to Permission and save the setting. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


Description

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User Authentication not working.

Solution CAUSE: Possible Two-Way Communications is enabled. SOLUTION: Disable the Two-Way Communications by performing the following: 1.Select Start =>Printer and Faxes =>right-click on the printer and select Properties. 2. Select the Installable Options tab. 3.Uncheck or deselect the Two-Way Communication. 4.Click on Apply and OK. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


DescriptionFiery® network ports for systems 8 and 8e.

Solution Network Ports TCP UDP Port Name Dependent Service(s) 80 HTTP WebTools, IPP 123 NTP Network Time Protocol 135 MS RPC Microsoft® RPC Service (Windows XPe only) 137-139 NETBIOS Windows Printing

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161, 162 SNMP WebTools, Velocity, some legacy utilities, other SNMP-based tools 445 SMB/IP SMB over TCP/IP 515 LPD LPR printing, some legacy utilities (such as WebTools, older versions of CWS) 631 IPP IPP 8021-8022, 21030 9906 Harmony CWS4, Velocity, EFI SDK-based tools, Fiery® Printer Driver bi-di functions 9100-9103 Printing Port Port 9100 Fiery® Remote Scan 5 falls into the TCP ports8021-8022, 21030 and UDP 9906. Note : Please see the attached Fiery® Security White Paper for detailed information. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader®can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


Description Unable to calibratethe Fiery® using an ES-1000 or to print Measurement page.Although, able to print and view web page.

Solution CAUSE: Corrupted system software. SOLUTION: Please load system software version 2.0 or later. The latest version firmware or system software is available via the Konica Minolta DownloadSelector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

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Description"Freeform DSC Incorrect. Contact Your FF Application Vendor" message is displayed in Command WorkStation™ when printing a variable data job using aFreeForm™ template.

Solution CAUSE: The FreeForm™ template being used for varyable data printing is corrupt. SOLUTION: Delete the corrupt FreeForm™ template from the controller, then recreate it and import the new template back into the controller. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionUnable to restart a paused print job when print from Macintosh® OS 10.x.

Solution CAUSE: This problem has been identified withIC-303, IC-305 and IC-408system code versions 1.1 and below. SOLUTION: Upgrade the Fiery®to version 2.0 system code or later. The latest version firmware or system software is available via the Konica MinoltaDownload Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionDocument cannot be added to controller using FreeForm™.

Solution This issue has been escalated to Konica Minolta Business Technologies in Japan. KMBS/SSD is working with our partners in support in Japan to obtain a resolution for this issue as quickly as possible. Note : If viewing this solution via the web, please establish a ticket via either the web or by calling the SSD hotline center at 1-800-825-5664. Once a tickethas been established an E-mail will be sent when the solution is updated. For phone advisors, please attach to this solution for an automatic E-mail that will be sent to the technician when this solution is updated. End the call withcall code "Escalated to Japan". SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD


DescriptionWhen trying to scan a 2-sided original to HDD or E-mail, the 2-sided button is "grayed out" on theMFP control panel.

Solution CAUSE: The initial scan setting does not see the ADF is installed. SOLUTION: To allow the initial scan setting to see the ADF, perform the following: 1. Press Utility. 2. Select User. 3. Select Initial Setting. 4. Select Scan Initial Setting and select ADF at the bottom of the screen. 5. Exit the Utility mode. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD


DescriptionScan does not reach the destination or is corrupt after calibration.

Solution

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CAUSE: A special patch is available to resolve this issue. SOLUTION: Install the attached special patch software version 1-13IGLD.The patch is also available via the Konica Minolta Download Selector. Access theSelector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Notes : 1.Please review theattached Release Notes prior to patch installation.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. To open the ZIP file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/ddchomea.htm . The filecan either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. SPECIAL NOTE : Solution contribution by Stu Dern, ESS

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IC-408 Image blank or solid color


Description Print quality issues: Black Box to where an image is placed Picture image printed in black Missing image Transparent Images print as Solids Composite Overprint

Solution CAUSE: The Quark® document or PDF has overprints in it, which is why it is printing a black box instead of the graphic underneath the overprint. Overprint Explanation: Overprinting is another way to guard against mis-registration in process color printing. When two different-colored objects overlap in process printing, thebottom object is normally cut away during printing. This ensures that the color of the top object and the color of the bottom object do not mix or blend. Thismethod of printing produces clean, uncorrupted colors just as you assign them in Illustrator®. The downside is that if registration is slightly off, odd spacing orawkward overlapping will occur between the objects. By assigning overprinting, you can add the color of a top object to that of a bottom object when objects overlap. The printed result is less vulnerable tomis-registration. This issue typically will apply to QuarkXpress® version 6.5/7.0, InDesign® CS2/CS3 or Acrobat® version 7/8/9. It also may not be a black box with a TIF file.It may be missing graphics/text or transparent colors being rendered as solids. This can apply to different graphic formats besides TIFF.It could be vectorgraphics or EPS files as well. In terms of the print dialog box for output, it should be set to Composite CMYK and Spot. You do not want to convert all of your colors to RGB in a printenvironment. There are times when you might want to useonly Composite CMYK and convert all of your Spot colors as they will not render correctly if they areunder a transparency layer. SOLUTION: To correctly render the overprint as a transparent layer, "Composite Overprint" must be checked under the ColorWise® settings in the driver.Enabling Composite Overprint renders a correct image Note : Please see attachment for samples and details. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for freefrom the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

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IC-408 Image delay, advance, shift or skew


DescriptionColors are shifting after every calibration.

Solution CAUSE: Patch upgrade required. SOLUTION: The IC-303 1-TP12R patch has been released. Install the IC-303 1-TP12R patch. Notes : 1.See attached ReadMe document for additional detail. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for freefrom the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html 2. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CSExpert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

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IC-408 Image too light, dark, uneven or wrong color


Description When printing, one of these image problems may occur: negative image color is greatlymisaligned a pattern is printed in the background or there are missing images

Solution CAUSE:Electrical noise (interference)when sending and receiving the data in the MFP possibly due to: an incomplete connection between theMFP and cable or the controller and cable. system code. a failed IPB. failed Fiery® I/F card. In some cases, a normal image returns by powering theMFPON/OFF. SOLUTION: Check, installor replace the following: Loose or damaged Interface cable between the Fiery® and the Image Processing Board Be sure the cable is firmly seated andsecured at the Fiery® and the IPB. If the problem is intermittent,replace the cable ( IC-303/IC-305 - p/n 45059133,IC-408 - p/n 45053602). System Code issue For a bizhub PRO C6500/C5500 with the CREO© controller, install version 2.0 system code on the controller (IC-304). Install the patch fileif still using version1.0. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Failed IPB Replace the IPB (p/n A03U H020 28). CAUTION : For a bizhub PRO C6500/C5500 withthe EFI Fiery ® controller, replace the IPB (p/n A03U H020 28) and Fiery® I/F board (p/n 45053205) as aset . Notes : a. Both the MFP and the controller have a circuit on the interface; changing both boards is recommended. b. I/F boards have been modified (Rev.D). Please refer to the attached EFI Cut-in Serial Number List. To view the PDF, Adobe Reader® must be installed.Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . IMPORTANT : This pertains to the bizhub PRO C6500\C5500 ONLY . The bizhub PRO C6501 IPB is already modified. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD;Jim Behrends, Workgroup/SSD and Clinton Marquardt, ESS


Description Text print font is bold. Bold Text Text is using CMYK Mis-registration on Text only

Solution CAUSE: The Fiery® is set to Normal. When composing text which is specified as black, the color can be made up from a combination of CMYK which isreferred to as Rich Black, or just from the black component which is referred to asPure Black. Rich Black often prints oversaturated and uses more toner than necessary. It can also spread fine text and mis-registration may become obvious. When set to print Pure Black, the text and graphics appear less saturated but can look cleaner as less toner is usedto produce the black. SOLUTION:From the driver: 1.Select Color. 2. Select Black Detection. 3.Select Expert Color. 4.Under the Black Channel select Pure Black ON andBlack Overprint to Text/Graphics. 5. Under RGB Sourceand CMYK Simulation set Print Gray Using Black Only to Text/Graphics/Images. Note : Please see attachment for visual reference of described issue and recommended driver settings. To viewthe PDF, Adobe Reader® must beinstalled. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

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IC-408 Image too light, dark, uneven or wrong color


DescriptionPANTONE® colors printed from an application do not match the PANTONE® swatch book.

Solution CAUSE: Incorrect use of Fiery®color charts. SOLUTION: Follow these procedures for Fiery®color charts: 1. Print Fiery® color charts. 2. Select the color on this chart that best matches the desired color (such as a PANTONE® swatch book). 3. Enter the number of the selected color on this chart into the application as the PANTONE® color. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionMagenta background when printing.

Solution CAUSE: Corrupted system software or bad IPB. SOLUTION:Update theMFP firmware to latest firmware level.Reinstall the Fiery® system software.If the problem persists, replacethe Image Process Board(p/n A03UH02015). SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionSpot-On with Substitute Color is not changing the color of an image to the selected color.

Solution CAUSE: The image is a raster image. SOLUTION:Color substitutions affect only text, vector, and line art. They have no effect on raster images. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

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IC-408 Image voids or deletions


DescriptionSome or all CMYK colors channels are missing while printing from the Fiery® (see attached sample).

Solution CAUSE: Possible incorrect settings or malfunction of controller. SOLUTION:Reset toFactory Defaults setting by performing the following: 1. Log into the controller via Command WorkStation™. 2.Select Server and Manage Colors. 3. Select Color Setup. 4. Select Factory Defaults. Note : Other things to lookfor to resolve the problem: the interface cable from the controller to the machine - check for any bent pins and reverse the cable if possible. Open up the controller and reseat all boards and connectors. Reload system code and all patches. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access theSelector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

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IC-408 Miscellaneous


DescriptionWhat Konica Minolta printer drivers will come bundled with Microsoft® Windows Vista™ and what is the release schedule for Vista™-compatible drivers?

Solution Please refer to the Windows Vista™ Hardware Compatibility List for Printers & Scanners. For EFI legacy products that will not receive a Vista™-specific driver, refer to the following statement: "The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista™. However, these drivers will work on the 32-bit version of Windows Vista™ withminor issues." Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly. Notes : 1. If a previous driver was Microsoft® Windows XP WHQL certified, Microsoft® also honors the digital signature (CAT file) on Windows Vista™. 2. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site(http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'. 3. The Windows Vista™ Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html 4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft® Windows Vista™. To view the PDF, AdobeReader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD and Jim Behrends, Production Print/SSD


DescriptionPart number(s) for the IC-408 system code.

Solution IC-408 system codeversion 1.0(p/n 45057679), version 1.0a (p/n U226-0190 - 2 DVD set),version 1.1 (p/n 45072657) and version 2.0 (p/n 45079926). IMPORTANT :There is alimited supply of the IC-408 version 1.0a system code DVDs, thus availability isnot a certainty. All the ISO files to create a DVD (or DVDs)are available for download via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please refer to the Release Notes and installation instructionswhich also are available via the Download Selector.To view a PDF, Adobe Reader® must beinstalled. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


DescriptionScan to SMB setup instructions for the Fiery® IC-303 and IC-408.

Solution Please refer to the attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from theAdobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD


DescriptionHow to install system code on the IC-408 through the Ethernet port or USB flash drive.

Solution ETHERNET LOAD Version 2.0 systemsoftware or higher can be run directly from the DVD;

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1. Disconnect cables from Fiery® and power it down. Power downthe MFP using sub-switch. 2. Double-click on Fiery® Installer.exe. 3. Flip both DIP switches (one inch away from LED display on Fiery® - sometimes covered by gray tape). 4. Approve license screen and Ethernet connection screen. 5. TurnON the Fiery® power switch and wait 15 seconds or so until "FF" is seen on the Fiery® LED (green switch light must be ON). Within 2-3 minutes "1 of12" will show on installer screen. 6. This will take 35-50 minutes. 7. Once "12 of 12" is done, with status bar not moving and "0KB" visible, click "Finish". 8. Ignore verbiage in installer, power down Fiery® using the AC switch, reset DIP switches to original, then power down the MFP using the main sub-switch. 9. Reconnect normal cables, power up the MFP, then the Fiery® AC switch making sure the green soft-switch light goes ON. 10. At this point it can take the Fiery® up to 60 minutes to complete self-install. When the Fiery® is done the "Controller" button on the MFP LCD is activeand "00" is seen on Fiery® LED. 11. Set up the Fiery® partially through the MFP interface, or via Web Configure (more settings). Notes : Video port is totally dead when monitor is connected to Fiery® VGA port. When Fiery® is booted up, "00" is in LED display. FLASH DRIVE LOAD Preparation PC must have a DVD drive and USB 2.0 port (remove USB devices prior to procedure). According to the manual, 6GB flash drive is minimum size, but a 5GBdrive will work. A 4GB drive may also work, but it has been reported that some features are not loaded as the result of this. BIOS on the PC must be set sothat DVD drive is bootable. Procedure 1. Put flash tool version 3.11 CDROM into the PC drive and boot to it. Follow prompts to insert system DVD and flash drive; then select language. 2. Continue to follow prompts. DVD contents will copy to flash drive. 3. Load Fiery® with prepared flash drive: a. PowerOFF sub-switch on the MFP and powerOFF Fiery® AC switch. b. Plug in flash drive. c. DIP switches do NOT have to be changed for this load method. d. PowerON the Fiery® AC switch. If green light does not come on, push soft-switch until it does. Shortly, observe LED on flash drive itself sporadicallyflashes. e. When done (about 10 minutes), LED on Fiery® shows "FF" and stays there; flash drive ceases blinking. f. PowerOFF Fiery® AC switch, wait at least 30 seconds, remove flash drive andreconnect cables. g. Power ON the MFP sub-switch, then the Fiery®,watching to ensure green light comes on. h. The Fiery® must self-configure for 45 minutes. Unfortunately, there is nothing, other than very intermittent Fiery® LED activity to show if anything is reallyhappening. Be patient and wait 45 minutes. i. IMPORTANT - Power down the Fiery® andcompletely power down the MFP. Power up the MFP, wait for normalMFP screen to appear and then bring upFiery®, making sure green soft-switch light is ON. Within 3-5 minutes "Controller" button on LCD should be active. Notes : The documentation states that the controller button will appear after about 60 minutes. During testing, waiting 70+ minutes, "Controller" button neverappeared. But as soon as the controller and the MFP are powered up again, it does. Recommend following the above procedure (step i). Flash drive and Fiery® LED behavior while transfer from flash drive to Fiery® (steps d and e above): On initial power up, for about 20 seconds, there willbe rapid Fiery® LED changes and the flash drive will flash a few times. Then, Fiery® LED will count 00,01, 02 ... 13, 14, FF(changing values about every 30 seconds or so). Once the flash drive stops blinking and Fiery® LED has not changed from "FF", transferis complete. The IC-408 Service Manual, pages 50-61, covers this procedure (see attached). To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Ed Bellone and Gregg Gallant, Production Print/SSD


DescriptionHow to install system software on the IC-402 (Fiery® X3eTY 35C-KM), IC-406 (Fiery® X3eTY 30C-KM) or IC-408 (Fiery® X3eTY2) using a USB flash drive.

Solution Please see the attacheddocumentation for complete instructions.To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded forfree from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note :Make sure to powerOFF the Fiery® usingthe dedicated AC switch; disconnect all cables from the Fiery® andverify that the Service Switches are inthe normal position (downward position). IMPORTANT : Normal isDIPSW in the Downward Position and Service isDIPSW in the Upward Position. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Cesar Jimenez, Production Print/SSD


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DescriptionHow to create saddle-stitched booklets on the bizhub PRO C6500/C5500 from Macintosh® OS 10.4x and Microsoft® Windows® XP.

Solution The attached document details how to make a saddle-stitched booklet using the IC-303 print driver from Macintosh® OS 10.4x and Microsoft® Windows®XP. These should also apply to other versions of Microsoft® Windows and Macintosh® OS 10. The document procedure was as tested with Adobe®Acrobat®. Notes : 1. The IC-408 works the same way with minor differences in features in the screen shots.2.When printing from Microsoft® Word, there is a known issue that prevents the job from printing on the correct size paper without configuring the documentin Word correctly on controllers with system software prior to 1.02.The page size must be defined as 8.5x11S and the "Scale to paper size" option in the Word print dialog box must be set to 11x17. "Booklet Best Fit" mustalso be selected in the print driver options to get the page to fit within the margins. This will result in a slightly reduced image. The other option is to send thejob to the hold queue on the Fiery® and then use Command WorkStation™ to change the paper size to 11x17. This will result in a properly scaled print job,but requires this extra step.3. Version 1.02 system code does not require the Scale to paper size option in the Word print dialog box to be set to 11x17. Instead set it to either "none" or8.5x11S. This will output an image that is not reduced. 4. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Jim Behrends, David Aekus and Ed Bellone, Production Print/SSD


Description IC-408 parts list includes: Cable; LED Switch Video Board - see attached photo HDD cable 2.8GHZ CPU 80GB HDD - see attached photo Power Supply Fan Assembly Cable, Video, 68P, Microcentronic - see attached photo Motherboard

Solution Please refer tothe attached updated Bulletin Number 5797. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for freefrom the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Also view the attached photos as reference. Note : The motherboard part number in the original bulletin mistakenly showed it as being commonwith the IC-405 and IC-406. Thepart number for theIC-408 motherboard is now listed correctly. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD and Bill Ehmke, ESS/SSD

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DescriptionPaper Test requirements.

Solution For initial test the dealer/branch must supply 1000 sheets of the media paper. Once the paper is received the ticket is transferred to ESS. If the initial test does not have any issues then a second test can be done. The dealer/branch must supply enough media to cover 1/3 of a PM cycle. There isa charge involved to cover labor and supplies. The dealer/branch will be notified byESS before the test to communicate the charges. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD


DescriptionHow to install Fiery® Impose™ software.

Solution The Impose™ software is automatically installed when you install Command WorkStation™ Microsoft® Windows® Edition from the User Software DVD. CAUTION :Do not attempt to install Impose™ manually from the User Software DVD (by starting the setup.exe from the Impose™ folder). InstallingImpose™ separately from Command WorkStation™ can cause unpredictable results. To enable Impose™ on a client workstation, install Adobe® Acrobat® and the Enfocus PitStop™ plug-in module (the Adobe® Acrobat®/Enfocus PitStop™CDs are provided in the Impose™ Media Pack);install the Impose™ software protection key (dongle) into the correct port of the client workstation (theprotection key may be either a parallel port type or a USB type dongle). Without a dongle installed, use Impose™ in Demo mode. Demo mode allows documents to be imposed and saved, but all printed output displays a “Demo”watermark. Notes :1. All EFI Fiery® System 8e has Impose™ already available (without a dongle you will get watermarks across all pages).2. Impose™ will not work if you are using PCL drivers (use PostScript drivers).3. Processed and Held jobs cannot use Impose™ (Remove Raster Data).4. Please use Command WorkStation™ version4.6.0.31 or later. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to enableFiery® System Updates automatically.

Solution To enable Fiery® System Updates automatically, follow these procedures: 1. Connect to the Fiery® using a Remote Desktop connection. The User name and password is ‘Administrator’ and ‘Fiery.1’. 2. Select Start => All Programs => Fiery => System Updates. 3. Select Check Important System Updates, then select the time and frequency. 4. Select Automatic for both Operating System and Fiery® System. 5. Configure the proxy server settings if a proxy server used for the Fiery® Internet connection. 6. Select Check now to install available updates. Once updates begin downloading, they cannot be interrupted or stopped. 7. Exit Remote Desktop. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionRequirements needed for testing and escalation to SSD or ESS of print quality or related issues for Fiery®, CREO©, Emperon and applications.

Solution Requirements are:

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Hard copy samples of issue, with the issue identified/highlighted/circled. Hard copy samples of what the copies should look like (if possible). Engine test prints of gradations, halftones at different densities levels, 255, 100, 80, 40. Mixed halftones at different density levels (see attached Mixed halftones document for additional information). All machine management and adjustment list printouts. If relevant, Fiery® configuration page, PostScript and or PCL test page. If relevant, CREO© configuration page. Operating System versions (Service packs, 32-bit or 64-bit, etc.), application versions (e.g., Adobe® Acrobat® Pro 8.13), driver versions. A print to file. PCL or PostScript test print file. This file must have been tested using an LPR command to copy to the MFP and the reported failure observedprior to sending to SSD or ASG. If applicable, an archive jobfrom the Fiery® with rasters (RIPped data). This archive should have been tested and verified to contain the reported failure. Thearchive folder and associated files must be zipped before sending or placed directly on a CD or DVD. If applicable, an archivefrom the CREO© that also contains the rasters (RIPped data) The original application file. If the problem is with Quark® or InDesign®, we need the file and all of its assets (fonts, linked graphics, etc.). Use the feature“Select Package” within the application for Portability (see attached InDesign file document for additional information). Fill out the wizard, put in the associatedticket number and special instructions of how the job was set up (detailed, including screen shots if available) and a folder name (usually of the ticket numberand or name of the account). Archive the files into a Folder or burn it from the Macintosh®. These files will typically be too large to attach to a ticket or toE-mail and will have to be sent on a CD/DVD. Notes : 1.To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . 2. If the files were created on a Macintosh® system the CD/disk needs to be burned on the Macintosh® for the files to be good. You cannot take the files fromthe Macintosh® and store them on a USB drive then burn a CD on a Microsoft® Windows machine.They are not portable using that method and will beuseless when burned. If you must burn them on a Microsoft® Windows machine you have to use the following method to make them portable. a. All the files must be saved/stored in the same folder on the Macintosh®. b. You must use the"Compress " function on the Macintosh® to save all of the files in the folder in a zipped file format. This must be done to make themportable. c. Once this is done then you can then burn them on a Microsoft® Windows PC.Rather than going through the additional steps it is easier to burn them on the Macintosh® to start with. SPECIAL NOTE : Solution contribution by Freddie Burnham/Cesar Jimenez/, Production Print/SSD


DescriptionHow to remove print drivers from Macintosh® OS X, 10.2x, 10.3x, 10.4x, 10.5x.

Solution Follow the How to remove Macintosh OS X drivers instructions to correctly remove driver files prior to installing a new or updated version of the driver. Thisis highly recommended to avoid driver conflict. Completely deleting\removing the PPD plug-ins for the loading of the driver will NOT overwrite the previous versions. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Bill Ehmke, ASG/SSD and Freddie Burnham/Mark D'Attilio, Production Print/SSD


DescriptionIC-408 motherboard replacement information.

Solution ISSUE 1 : There was a motherboard replacement kit (p/n 45054305 )when version 1.0 system code for the IC-408 was first released. Thispart numberisinvalid for IC-408. It isONLYvalid for IC-402/IC-405/IC-406/IC-409 family of Fiery® controllers . This difference is that the Microsoft® Windows XPe-based IC-408 kit is supposed to ship with a BIOS chip on the replacement board, whereas the kit for theabove-mentioned Linux-based Fiery® controllers does NOT have the BIOSon the replacement board. ISSUE 2 : Shortly after the release of the IC-408 system code version 1.0, a serious bug was foundthat would prevent the motherboard kit from working if itwas ever needed.Therefore, if any version 1.0 IC-408s in field had motherboard failures, the entire IC-408 would have to be returned (RMA’d). The system software fix to allow motherboard replacements to work was built into the Fiery® IC-408 version 1.0a and version 1.1 system code. If amotherboard was to be replaced on one of these two versions, that motherboard kit part number would be 45068302 .This isa unique part number that is notcommon across any other system. The replacement is similar to that of the external controllers asthere isa dongle to transfer all of the features to the new board. EFI has stated that this dongle will not function if the controller is at version 1.0 when it is replaced. It must be at version 1.0a or higher for the transfer to function. They recommend an RMA of the whole controller if at version 1.0 when a failure occurs. If there are no options on the controller that must be transferred, this should not be an issue. Note : Please use the attached Motherboard Replacement Procedure. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . IMPORTANT :If an RMA is required, a SSD ticket must be opened and transferred to the applicable DSM.Additionally all IC-408s in the field should be

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upgradedimmediately to the latest code to prevent this mishap in the future. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Ian Lynch and Cesar Jimenez, Production Print/SSD


DescriptionSupport for Account track, Secure print, and User authentication from Unix/Linux environments.

Solution Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time. The availability of these options for Unix/Linux environments is being considered for future development. Please attachticket to this solution and provide the following information; 1. Product model number(s). 2. Now many products placed or being considered for placement. 3.What "flavor" and version of Unix/Linux operating system. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionHow to load a 64-bit driver on a 32-bit Server system (Microsoft® Windows 2003 Server/Vista™).

Solution Please follow this step-by-step procedure and refer to the attached video. 1. Load the 64-bit driver on the client. 2. Load the 32-bit driver on the server and share it out. Note : If you receive a pop-up indicating “COPY ERROR”, setup cannot copy this file. Example: KOZJA_.PP_. This could possibly be a file path lengthlimitation. Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop. 3. From the 64-bit client perform the Run command to connect to the 32-bit server (example: \\11.11.5.33) and press enter. 4. Double-click on the shared out printer. 5. Select printer and then properties. 6. Select the Sharing tab and click on the additional drivers box. 7. Select or check-off the 64-bit (x64) driver to be added to the 32-bit server. 8. Select OK and the 64-bit driver should be pushed up to the server. 9. Check the additional drivers of the client and server to confirm that the x86 (32-bit) and x64 are both installed. Notes : a.This was tested on like versions of 32-bit and 64-bit drivers. b.To viewthis procedure, Apple© QuickTime®should be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ . SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


DescriptionWhen using BOOTP Lite, what should be used to separate the MAC address information?

SolutionWhen entering the TCP/IP address, MAC hardware address, subnet mask (optional), and gateway (optional) into BOOTP Lite , separate the MAChardware address (Network address) information using colons (i.e, 00:e0:bb:05:31:d3), not spaces or hyphens. Other information is separated as normalTCP/IP format (i.e, 198.169.2.12). Note : The BOOTP Lite program is attached below and also can be downloaded via the Konica Minolta Download Selector. Access the Selector from SSDWeb Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.


DescriptionHow to completely remove a printer driver in Microsoft® Windows 2000/XP/Vista™.

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Solution When removing a printer from the Printers folder, the printer driver file is not removed from the hard disk drive. This following describes a procedure to use ifa printer driver file is corrupted: WINDOWS 2000 WARNING : If using Registry Editor incorrectly, serious problems may occur that will require reinstallation of the operating system. Microsoft®/KMBS cannotguarantee that problems can be solved that result from using Registry Editor incorrectly. Use Registry Editor with extreme caution.1. Remove the printer using the Printers folder in Microsoft® Windows 2000. 2. In Microsoft® Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then stop the Spooler service. 3. Run Registry Editor (Regedt32.exe) and go to the following subkey (note that this is all one path, which has been wrapped for readability): HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\ Note : Version-3 is Microsoft® Windows 2000, and is the name of the printer to be removed.4. Notice the values on the right and write down the file names. 5. With the printer driver key selected, click Delete on the Edit menu. 6. Go to the following directory and delete the printer driver files noted in step 4: %SystemRoot%\System32\Spool\Drivers\ Note :If unable to delete the files and folders in the above directory structure after stopping the spooler service because of an error message that the filesare in use (such as, Rasddui.dll), set the startup type for the Spooler service to Disabled, restart the computer, and then attempt to delete the files and foldersagain. After deleting the files, restore the Spooler startup to Automatic.7. In Microsoft® Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then start the Spooler service. 8. If reinstalling a printer, use the Printers folder.9. Delete the %windir%\inf\oem?.inf file that is associated with the removed printer driver. This removes the printer from the printer selection list when addingnew printers. Note : In addition to the steps listed above, it may be necessary to delete the printer's associated unidriver (Rasdd.dll, Pscript.dll, or Plotter.dll). If printinghas been initialized or if a process is using this file, it will be locked open and cannot be deleted. The file can be renamed or the system can be restarted tofree up the driver. Refer to the Printer.inf file to see which unidriver is used by a particular printer.

WINDOWS XP Microsoft® Windows XP adds a user interface feature to delete driver files so the steps for Microsoft® Windows 2000 are no longer necessary. To deleteprinter driver files in Microsoft® Windows XP:1. Click Start, and then click Printers and Faxes.2. On the File menu, click Server Properties.3. On the Drivers tab, click the printer driver to be deleted, and then click Remove. WINDOWS VISTA Removal of a printer driver in Microsoft® Windows Vista™ is very similar to the procedure used for XP: 1. Open Printers by clicking the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking Printers.2. Right-click the printer that you want to remove, and then click Delete. If you cannot delete the printer, right-click it again, click Run as administrator, andthen click Delete.Remember, you cannot remove a printer if you have items in the print queue. If items are waiting to print when you try to remove a printer, Windows will waituntil printing is complete, and then remove the printer. If you have permission to manage documents on the printer, you can also cancel all print jobs and thentry to remove the printer again. For more information, see attached documentation concerning how to cancel printing and printer permissions. To viewthePDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . Note : If you are prompted for an administrator password or confirmation, type the password or provide confirmation.


DescriptionThe ES-1000 color calibration tool is not recognized for Spot-on calibration but is recognized for color calibration.

Solution CAUSE: Failed ES-1000. SOLUTION: To confirm, test on a different IC-408 or IC-303 controller. ES-1000 Spectrophotometer Functionality Troubleshooting The primary support issue faced with the ES-1000 is connectivity-related problems. If encountering this type of problem withan ES-1000, please reviewproduct documentation paying close attention to installation procedure. Ifthe computer or print server still does not recognize the ES-1000, try the followingsteps;1. For a Macintosh® or PC to recognize the ES-1000 properly, the USB driver for it must be installed. Installing either Profiler for Printers or Profiler forMonitors will automatically install the USB driver. On a Microsoft® Windows PC, go to Device Manager and with the ES-1000 plugged into USB,"GretagMacbeth Device/eye-one" should be listed. If not, ES-1000 is not working, the USB driver is not installed correctly or the USB port is faulty.2. Ifany PC or Macintosh®cannot "see" the ES-1000, install one of the two Profiler applications mentioned above on another computer. Then connectES-1000. Is the device seen now? If it is, then,with surety, the problem is not with the ES-1000 device itself. Go back to original computer and uninstall theProfiler application. Reboot. Reinstall the application. Reboot again, then connect the ES-1000. If the device still is not seen, try another type of USBdevicetoverify if the problem is with the computer USB port. Sometimes, a powered, or unpowered USB hub placed inline between thecomputer and ES-1000will resolve this issue.

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3. If, in step 2, no computer will recognize the ES-1000, then, more than likely, the ES-1000 itself is faulty. To verify this, or to fully test an ES-1000, downloadthe "ES-1000 Diagnostic Tool" from http://www.efi.com/support/download-software.asp . First,complete a quick registration, then select "EFI Software" linkand choose utility from the drop-down for download. There is a Macintosh® and a Windows® version. For more information on using this tool, go tohttp://www.efi.com/support/production/fiery/measurement/color-profiler-suite/es-1000-instructions.asp .4. Keep in mind that on a Macintosh® OSX machine, the ES-1000 is not supported when running in "Classic Mode". If wanting to use the ES-1000 while in anOS9 application,boot into OS9 - do not go into Classic Mode while booted up into OSX.5. An EFI print server must have support built into it for use with an ES-1000 ifintending to use it as a calibration device or use it for Spot-On withinColorWise™ Pro Tools. Verify thatthe EFI print server model actually supports this. Most models sold prior to 2003, and even some current ones, did notsupport the ES-1000 as a calibrator or with Spot-On. In some cases a patch or a newer version of ColorWise™ Pro Tools (version 38 or later - see attached)will enable these applications for use with the ES-1000. Please contactthe OEM or EFI Tech Support to determine ifthe EFI print server can be "enabled" touse the ES-1000 for Calibrator or Spot-On. If the ES-1000 is being used on a Fiery® controller that has the FACI kit installed, the monitor provided with theFACI kit contains a powered USB hub in its base. This should function the same as any hub that would be provided by EFI tech support. Plug the ES-1000into the monitor hub and plug the monitor hub into the Fiery® USB port.6. Ifhaving tried all the steps above, and ES-1000 is still not being detected, and,having determined that the device is bad by using the ES-1000 DiagnosticTool, then the RMA return process should be initiated. Again, please contactthe OEM or EFI Tech Support. Note : To open the attached file using WinZip®, WinZip® must be installed. WinZip® can be downloaded from the WinZip® website:http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the localcomputer to view. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Description How to set up LDAP on a Fiery® IC-303, Fiery® IC-305or Fiery® IC-408.

Solution Please see the attachments forcomplete setup procedures. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for freefrom the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note :Fiery® IC-303 and Fiery® IC-305use the same system software. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionPrintgroove-supported printers.

Solution Printgroove-supported Printers Konica Minolta: bizhub PRO 1050/1050P Embedded Full bizhub PRO 920 IC-203 Full bizhub PRO C500/8050 IP-901/IC-302/IC-405 Limited bizhub PRO C500 IC-301 Limited bizhub PRO C6500/6500P IC-303/IC-305/IC-408 Limited bizhub C650 IC-409 Limited 7085 IP-602/IP-602M Limited Xerox©: DocuTech 6100 series DocuSP 4.x Limited Note : The bizhub C650 IC-409 and Xerox© DocuTech 6100 series DocuSP 4.x are now supported with PrintgroovePOD SERVE/GUIDE/QUEUE version1.3.


Description How to configure LDAP access on a Lotus® Notes R5 or R6 server. Performing a LDAP Search using an Anonymous Connection via Lotus Notes. (supportedLDAPVersion) not enabled.

Solution

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LDAP Production R5/R6 server setup : 1. Edit Notes.ini and add LDAP task. ServerTasks = Router, Replica, Update, Amgr, AdminP, CalConn, Event, Sched, Stats, HTTP, POP3, maps, LDAP. 2. Create a new Configuration document for LDAP to control Anonymous Access. 3. Create a new Configuration doc, call it Allservers in the Group or Server name, then save and close the doc. 4. Now open the Allservers doc. Note that the Basics tab has changed. 5. Select Use these settings as the default for all servers. Note that Group or Server name is now *-Default-. Also there is now an LDAP tab. 6. Click on the fields that you want to be accessible button. 7. Set it to show First Name InternetAddress and LastName only. Do this so only limited info is available. Notes : a. If you upgrade a server from a previous release to Lotus® Domino 6, the LDAP service uses the LDAP anonymous access configuration from the previousrelease. If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus® Domino 6 PUBNAMES.NTF design,the list of attributes allowed for anonymous access include the following attributes (attached - ldap1.pdf)not listed in the previous release: b.The Allservers configuration doc will only affect the servers running LDAP. It will also allow the MFPs to access LDAP without using an authenticationaccount and password. This is the method that all users are using according to Lotus® Incident 1632724. c. Please refer to the attached document for more detail. d. To view the document(s), Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB) can be obtained free from Microsoft® atthe following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . e. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


DescriptionHow to properly remove Command WorkStation™ from a Macintosh®.

Solution Please perform the step-by-step procedures mentioned in the attached document. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD


DescriptionBooklet Making (saddle-stitch) on Macintosh® 10.4.x or Microsoft® Windows XP.

Solution Please see the attached documentationfor complete details. To viewa PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and David Aekus, Production Print/SSD


DescriptionHow to enable SMB (File Sharing) from a Macintosh® OSX 10.2, 10.3 and 10.4.8, or 10.5.

Solution Please see the attached documentsexplaining how to enable SMB (File Sharing) from a Macintosh® OSX 10.2, 10.3 and 10.4.8, or 10.5. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from theAdobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone/Cesar Jimenez/Ian Lynch, Production Print/SSD


DescriptionFeatures of version 1.1 system code for the Fiery® IC-408 controller.

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Solution The following are some key features enabled by version 1.1 on the IC-408: Four new configurations available: o C6500 + PF-601 + RU-503 + SD-501 o C6500 + PF-601 + OT-502 o C6500 + PF-601 + FS-607 o C6500 + PF-601 + FS-520 Sample print o Enables operator to check image quality mid-run o Send sample print (either random or based on pre-determined interval) to sub tray for image quality inspection PCL 6/5 support PostScript-PCL Auto Switching Security Trust Mark (copy protection overlay) TWAIN initiation LDAP Search Reduction/Enlargement in scanning mode Enhanced MIB support User Authentication Important Notes : Although this IC-408 supports both the bizhub PRO C6500 and bizhub PRO C5500, the above configurations are not supported on the bizhub PRO C5500. The IC-408 does not support the bizhub PRO C6500P. New IC-408 image controllers with serial numbers of A0360Y0004012 or higher will be shipped loaded with the version 1.1 system code. For current IC-408 installations the IC-408 system code must be updated to new version 1.1 via one of the following methods: o Download the version 1.1 files (> 5GB) from the Konica Minolta Download Selector. o Order the version 1.1 DVD (p/n 45072657) fromSSD. Main bodyfirmware must be version 30 (G00-30) or above. The patch file to enable installation of the IC-408 memory upgrade is no longer required. New version of EFI Impose version 2.7 which is backward compatible. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionMemory upgrade option for IC-408 controller.

Solution The IC-408 comes standard with 512MB of RAM. An additional 512MB memory upgrade is available (Item #7640002934). The 512MB memory optionenables the IC-408 to be configured with a maximum of 1GB total memory. Note : When installing the optional memory upgrade, the attached IC408_memupgrade.exe patch must be installed on version 1.0A or earlier system code.On version 1.1 and higher no patch is needed for expanded memory. The patch file is also available via the Konica Minolta Download Selector. Access theSelector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionHow to uninstall EFI Command WorkStation™ from a Macintosh® OS 10.x system.

Solution To uninstall EFI Command WorkStation™ from a Macintosh® OS 10.x system: IMPORTANT :Be sure to delete only the files listed. Other deletions or changes can lead to system problems. Ifany other EFI utilities areinstalled, skip steps4 and 5. 1. Double-click the hard disk drive icon onthe desktop. 2. Delete the /Applications/Fiery/CWS Macintosh Edition folder. 3. In the /Applications/Fiery folder, delete the following if they were installed with Command WorkStation™, Macintosh® Edition: ColorWise™ Pro Tools folder EFI ImageViewer folder 4. Delete the following files starting with the letter “h” in the /Library/Frameworks folder: h10.framework

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haddress.framework harmony.framework hbalance.framework hbasic.framework hbridge.framework hclick.framework hcore.framework hcorp.framework hcsp.framework hctp.framework hefi_color.framework hefi.framework hefim.framework hextra.framework hgasetup.framework hglobobj.framework hlicense.framework hpageman.framework hprintme.framework hpserver.framework hscan.framework 5. Delete the file i1C.framework in the /Library/Frameworks folder. 6. In the /Users/ /Library/Preferences folder, wherethe name is of the user currently logged in to the Macintosh® OS X computer, delete the files and folderstarting with the string “CWS”. 7. In the ~/Users/ /Library/Preferences folder, delete the following files (if ColorWise™ Pro Tools and ImageViewer were installed with CommandWorkStation™, Macintosh® Edition): CWPT Preferences EFI ImageViewer Preferences SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


Description Information concerning the bizhub PRO C5500/C6500/IC-408/FS-520 configuration.

Solution The bizhub PRO C5500/C6500/IC-408/FS-520 configuration is now available. With IC-408 version 1.0, the following patches are required 1-PYRSX and1-UY7PG (IC-408 versions 1.0a and 1.1 do not require the patches). Notes : 1.See attached configuration sheet. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® website at: http://www.adobe.com/products/acrobat/readstep2.html . 2.The IC-303 and IC-305is not compatible with the FS-520. 3.The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CSExpert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Ed Bellone, Production Print/SSD

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Description How to perform a calibration with ColorCal™ or ES-1000.

Solution Steps to reproduce using ColorCal™ : 1. Run ColorWise Pro Tools® and login to the Fiery®; then click Calibrator.2. Select the following: a. Measurement Method = ColorCal™ b. Print Settings => Calibration Set => Media = Normal3. Print Measurement Page. Place on the MFP glass with grayscale strip (Kodak® Gray Scale - p/n 10012662).4. Click "Measure".5. Select "Yes" for Scanner Calibration and follow the instructions.6. After successful scanner calibration, click "Measure" and follow the instructions to completion.7. After successful measurement process, print comparison page.8. Click "Apply".9. Click Done to close Calibration. Note :See the attached MPEG file (CalScan.MPG), for ColorCal™ procedure. Steps to reproduce using an ES-1000 : 1. Run ColorWise Pro Tools® and login to the Fiery®; then click Calibrator.2. Select the following: a. Measurement Method = ES-1000 b. Print Settings => Calibration Set => Media = Normal3. Print Measurement Page. Place on the MFP glass with grayscale strip (Kodak® Gray Scale - p/n 10012662).4. Click "Measure".5. Select "Yes" for Scanner Calibration and follow the instructions.6. After successful scanner calibration, click "Measure" and follow the instructions to completion.7. After successful measurement process, print comparison page.8. Click "Apply".9. Click Done to close Calibration. Note : Please see ColorWise Pro Tools® and calibration attachments for further details. To viewa PDF, Adobe Reader® must be installed. Adobe Reader®can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution byChuck Tripp and Cesar Jimenez, Production Print/SSD


DescriptionWhat is the user name and password for Remote Desktop?

Solution The user name is 'Administrator' and the password is 'Fiery.1'. Both the user name and password are case sensitive. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionPrinter driver support for Microsoft® Windows 64-bit operating system.

SolutionThe latest 64-bit printer drivers are available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site (http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'.


Description Fiery® Microsoft® Windows Vista™ 32-bit and 64-bit utilities availability.

Solution EFI® has released utilities that are compatible with 32-bit and 64-bit versions of Microsoft® Windows XP/2003/Vista™. They are also compatible withMicrosoft®Windows 2000. The utility CD is available for downloadthrough the Konica Minolta download site in ISO format. The filename is Fiery_Utilities_Vista32_64.iso

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Note for Microsoft® Windows XP Users: Windows XP Service Pack 2 is required to install these utility applications on Windows XP operating systems. A security issue has been identified in Microsoft® XML Core Services (MSXML) that could allow an attacker to compromisea Windows-based system andgain control over it. These utilities have been updated to be compatible with this change. Details of the security changes are available at:http://www.microsoft.com/downloads/details.aspx?FamilyId=dea6a48f-fb00-43f3-a374-3220f9759c2d&displaylang=en This updated utility package is available for previously-shipped products using Fiery® code bases System 5/5e through System 8/8e. The following is a list of the applications in this package: Command Workstation 4.6 Impose 2.7 Compose 2.0 HotFolder Windows 2.4 CWPT Windows 3.9 FRS Windows 5.5.1 VDPRM Windows 1.3 Printer Delete Utility These utility applications will be compatible with all flavors of the followingoperating systems: Windows 2000 Windows XP/2003 (32-bit & 64-bit) Windows Vista (32-bit & 64-bit) For Vista™ compatibility, EFI® assumes that users are running Windows Vista™ with Vista-supported hardware. These applications will only run as 32-bitemulation mode in 64-bit operating systems. There are no plans to recompile these client applications to run natively in 64-bit mode. Application Notes: Command WorkStation™: Users should be running CWS 4.5.x or later. WebTools: Microsoft® has 32-bit and 64-bit Internet Explorer applications packaged into their 64-bit operating systems. For 64-bit environments, WebTools isonly supported using 32-bit Internet Explorer. It will not function using 64-bit Internet Explorer. Impose and Compose: Impose and Compose: For Impose 2.7, full Vista™ compatibility requires Acrobat® 8.1 and Pitstop 7.2. The user will only experiencethe same level of functionality based on the available features of the Fiery®. E-mail Port Monitor: EFI® will not provide a Vista™ compliant E-mail Port Monitor application. This application will not operate under Windows Vista™. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD


DescriptionSystem code version 1.0a for IC-408 Fiery® controller.

Solution System code version 1.0a for IC-408 Fiery® controller is available for download via the Konica Minolta Download Selector. Access the Selector from SSDWeb Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.Please refer to the attached Release Notes and InstallationInstructionsfor additional detail. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . IMPORTANT WARNING : When running the installation program for version 1.0a system code, which copies files onto the computer being used forinstallation, it is extremely important thatit isinstalled into a folder on the hard drive. DO NOT INSTALL IT TO THE ROOT of the C:\ drive. If the code is loaded onto the root of the hard drive, all other data and programs on the drive will be destroyed. IMPORTANT :Pleaseshare this crucial informationwith all technicians who might need to install System Code 1.0a on the IC-408. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


Description

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Why Command WorkStation™ does not show the correct memory in the Fiery® controller.

Solution Fiery® configuration sheet will show the correct memory size in the controller. Note : IC-303 will need to have system code version 1.1 installed. Command WorkStation™ will show approximately half of the available memory in thecontroller. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD


DescriptionBurning ISO images.

Solution Please perform the procedures mentioned in the attached documentation. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionWhy the controller does not boot fully after updating to version 1.1 system code. Controller will indicate "FF" for an extended amount of time after initial reboot.

Solution This is correct operation. After initial reboot the controller will take 60 minutes to finish writing new system code and complete boot. After this amount of timethe controller will indicate "00" onthe LED and controller will be recognized by main body. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionHow to install system code version 1.1 on the IC-408 through the Ethernet port or USB flash drive.

Solution ETHERNET LOAD The installation program must be run directly from the DVD; 1. Disconnect cables from Fiery® and power it down. Power downthe MFPusing sub-switch. 2. Power on PC and disable wireless port, firewall, and FTP and TFTP services 3. Enable DHCP on PC. 4. If Auto run does not start the install programon the DVD when inserted, Double-click on Fiery® Installer.exe. 5. Flip both DIPswitches (one inch away from LED display on Fiery® - sometimes covered by gray tape). 6. Select language, approve license screen and Ethernet connection screen. 7. TurnON the Fiery® power switch and wait 15 seconds or so until "FF" is seen on the Fiery® LED (green switch light must be ON). Within 2-3 minutes "1 of11" will show on installer screen. 8. This will take about 25 minutes. 9. Once "11 of 11" is done, with status bar not moving and "0KB" visible, click "Finish". 10. Ignore verbiage in installer, power down the Fiery® using the AC switch, reset DIPswitches to original, then power down the MFP using the mainsub-switch. 11. Reconnect normal cables, power up the MFP, then the Fiery® AC switch making sure green soft-switch light goes ON. 12. At this point it can take the Fiery® up to 60 minutes to complete self-install. When the Fiery® is done the "Controller" button on the MFP LCD is activeand "00" is seen on the Fiery® LED. 13. Set up the Fiery® partially through the MFP interface, or via Web Configure (more settings). FLASH DRIVE LOAD Preparation PC must have a DVD drive and USB 2.0 port (remove USB devices prior to procedure). According to the manual, 6GB flash drive is minimum size, but a 5GBdrive will work. A 4GB drive may also work, but it has been reported that some features are not loaded as the result of this. BIOS on the PC must be set sothat DVD drive is bootable. Procedure 1. Put flash tool v3.11 CDROM into the PC drive and boot to it. Follow prompts to insert system DVD and flash drive; then select language. 2. Continue to follow prompts. DVD contents will copy to flash drive. 3. Load Fiery® with prepared flash drive: a. PowerOFF sub-switch on copier and powerOFF Fiery® AC switch. b. Plug in flash drive. c. DIPswitches do NOT have to be changed for this load method. d. PowerON the Fiery® AC switch. If green light does not come on, push soft-switch until it does. Shortly, observe LED on flash drive itself sporadically

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flashes. e. When done (about 10 minutes), LED on Fiery® shows "FF" and stays there; flash drive ceases blinking. f. PowerOFF Fiery® AC switch, wait at least 30 seconds, remove flash drive andreconnect cables. g. Power ON the MFP sub-switch, then the Fiery®,watching to ensure green light comes on. h. The Fiery® must self-configure for 45 minutes. Unfortunately, there is nothing, other than very intermittent Fiery® LED activity to show if anything is reallyhappening. Be patient and wait 45 minutes. i. IMPORTANT - Power down the Fiery® andcompletely power down the MFP. Power up the MFP, wait for normal MFP screen to appear and then bringup the Fiery®, making sure green soft-switch light is ON. Within 3-5 minutes "Controller" button on LCD should be active. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionHow to load a 32-bit driver on a 64-bit operating system.

Solution Please follow this step-by-step procedure and refer to the attached video. 1. Load the 64-bit driver on the server and share it out. 2. Load a 32-bit driver on a workstation locally. 3. From the workstation perform the Run command to connect to the server (example: \\11.11.5.33) and press enter. This should bring up the server. 4.Navigate to the previously shared out printer on the server. 5. Right-click on the shared out printer and select properties. 6. Select the sharing tab and then click on the Additional Drivers button. 7. Select or check-off the 32-bit driver to be added to the 64-bit system. 8. Select OK and then browse to the folder that houses the 32-bit driver to be installed and select OK. The Additional Drivers window should now have the32-bitand 64-bit checked off. 9. Check the Additional Drivers of the Server to make sure that the 32-bit has been pushed up (right-click on the shared out printer of the server=>Properties =>Sharing Tab =>Additional Drivers). Notes : a.This was tested on like versions of 32-bit and 64-bit drivers. b.To viewthis procedure, Apple© QuickTime®should be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ . SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


DescriptionHow to set up FTP Publishing Services on a Microsoft® Vista™ workstation.

Solution Please follow the step-by-step procedures as shown in the attacheddocument. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to install a printer using LPR (IP Printing) under Macintosh® OS9.

Solution Please perform the procedures mentioned in the attached document. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


Description

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Is the bizhub PRO C6500/IC-408 supported in MicroPress® 7?

Solution The bizhub PRO C6500/IC-408 is only supported in MicroPress® 7.5.0.1 and later. Note : Firmware version 30 for the bizhub PRO C6500, IC-408 version 1.1 code and the three required patches are required for MicroPress® support. Thelatest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS ExpertSupport) by clicking on 'Download MSDS, Drivers, Firmware and more'. IMPORTANT : The three patchesmust be loaded in order. Patch 1 - 015k.ps Patch 2 - 015n.ps Patch 3 - 015o.ps These patches (Micropress-patch.zip) arealso available via the Konica Minolta Download Selector. Please seeattached patch files and associateddocumentation (foraccessibility incase the Download Selector cannot be accessed). To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® canbe downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionHow to insert a blank page after each set when printing multiple sets of a document.

Solution To insert a blank page after each set when printing multiple sets of a document perform the following: 1. Select the Media tab in the driver.2. Under Mixed Media select Define.3. Select Insert Blank.4. Insert Blank is displayed; select AFTER.5. Select the radio button that indicates Last Page.6. Select Insert Blank. Make any needed changes for the paper tray such as the tray to be used for the insert and any paper weight definitions and pressInsert and then Close.7. The document is ready for printing. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


DescriptionHow to set a Fiery® device to use the output profile of a different Fiery® device.

Solution IMPORTANT :The Graphic Arts Package must be installed to accomplish this. To usethe output profile of a different Fiery® device: 1. Open Command WorkStation™. 2. Log into the Fiery®having the output profileto emulate. 3. Select "Server". 4. Select "Manage Color". "ColorWise Pro Tools" interface opens. 5. Select "Profile Manager". In the "Output list" (right side, third section from the top) click the small icon that resembles a target to organize Output list andselect desired paper setting profile. 6. When profile selected, a green arrow will appear to the left of selection. Click green arrow and theSave As window opens. 7. Select name forprofile (*using IC-405 as example* suggest changing profile name from"Fiery 50C-KM Plain N v4" to "IC-405 Plain" for ease of customeruse). 8. After profile has been saved select "Server". 9. Select"Log In/Log Out". Login window opens. 10. Log into Fiery®to which the device profileis to beadded. 11. Select "Server". 12. Select "Manage Color". "ColorWise Pro Tools"window opens again. 13. Select "Profile Manager". Locate profilethat was saved from list on left side of window and click profile. When profile is selected,green arrows appearpointing to "Simulation" section and "Ouput" section. 14. Click arrow pointing to "Output" section and pop-up appears. 15. Click OK. Another pop-up appears that indicates "Download "Succesful". 16. Click OK. Third pop-up opens. Checkbox next to "Appear in Driver as". 17. Select "Output 1 - 10". Each output can be used only once. Ifattempting tosaveanotherprofile as a previously selected Output, it will override the previousprofile. 18. Click "Apply". 19. Click "Done". 20. Close "ColorWise Pro Tools". Now the output profile is available in the expert color settings of the devices print driver GUI.To access from application (may vary depending on Fiery® version) select File=> Print=> Properties=> Color=> Expert Settings. Under "OuputProfile" select "Use Output Profile". Select desired profile from drop down menu. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

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Description Is the ES-1000 compatible for use with the IC-301, IC-303, CREO© (IC-304), IC-305,IC-408 and the bizhub PRO C6500?

Solution The ES-1000 spectrophotometer (Item #7640004314)is compatible for use with the CREO© controller (with version 1.0SP2 or higher) as well as the IC-303,IC-305 and IC-408 controllers and the bizhub PRO C6500. The ES-1000 spectrometer isNOT compatible with the IC-301. SPECIAL NOTE : Solution contribution by Ed Bellone/Greg Lantowski/Ian Lynch, Production Print/SSD


DescriptionHow to enable/disable the DETAIL CHECK button on the MFP display, and force printed jobs to printmessages such as "Please load designated Paper inTray”, “Incorrect paper size”, “Incorrect paper weight”, “To check details, touch [Detail Check]" is indicated”.

Solution To enable/disable the DETAIL CHECK button on theMFP display (this is done on the controller),perform the following: 1. Browse to the Fiery® controllers viathe TCP/IP address. 2. Launch the Fiery® Web Tools and log in under Administrator, Fiery.1. 3. LaunchConfigure. 4. Select Server. 5. Select Jobs and enable/disable the JOB MISMATCH ACTION IS DETECTED. 6.Select Apply followed by a reboot of the controller. SPECIAL NOTE : Solution contribution by Freddie Burnham and Ed Bellone, Production Print/SSD


Description SMTP error 554.

Solution CAUSE: The mail servers are set to POP before SMTP as a security measure to prevent SPAM. The mail server collectsthe TCP/IP address duringauthenticationwith the POP server, and then permits SMTP relaying from that TCP/IP address for a short period of time. This means thatincoming mail MUST be checkedbeforemail is allowed to be sent. Ifsettingan E-mail client (like Microsoft® Outlook) to checkmailregularly,outgoing mail may sit inthe Outbox until the incoming mail is checked again. Ifonly checking mail wheninitially openingthe E-mail client,a Send/Receive will need to be forced beforethe outgoing mail can be sent. IfE-mail is not checked within 30 minutes,an "Error 554: Relay Access Denied" error may be received. SOLUTION: Quick Fix 1. Move anything inthe Outbox tothe Drafts folder.2. With nothing inOutbox, click Send/Receive.3. After a successful Send/Receive, try sending an E-mail fromthe Drafts folder. Long Term Fix (in Microsoft® Outlook) 1. In Microsoft® Outlook, go to "Tools" then "Email Accounts".2. Click "View or change existing E-mail account", then click "Next".3. Selectthe account, then click "Change".4. Click "More Settings".5. Click the tab labeled "Outgoing Server".6. Select "My outgoing server (SMTP) requires authentication", then select "Log on to incoming mail server before sending mail" at the bottom.7. Click "OK".8. Click "Next".9. Click "Finish". Note : This procedure should be done by theonsite Network Administrator. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


Description

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How to find/display a MAC address.

Solution To find the MAC address of a specific device in a Microsoft® Windows environment, such as a main body internal NIC, access the command prompt,PINGthe TCP/IP address of the device and then perform the command, arp –a . The attached procedures are for Microsoft® Windows 98/NT/2000/2003/XP, DOS/Microsoft® Windows 3.11/Microsoft® Windows for Workgroups, Microsoft®Windows Vista™ and Macintosh® OS X. To viewa PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe®web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Also attached is the Technitium MAC Address Changer© freeware program. This software is not supported by Konica Minolta and is to be used atyour own risk. To open the ZIP file, WinZip® should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/ddchomea.htm . The filecan either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view or run. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Freddie Burnham, Production Print/SSD


DescriptionHow to change the Page Size in Adobe® InDesign® in Macintosh® OSX 10.5.

Solution To change the Page Size in Adobe® InDesign® in Macintosh® OSX 10.5: 1. With the document open, select File. 2. Select Print. 3. On the General tab select the printer from the list. 4. On the Setup tab select the desired page size. 5. Select Print to print the job. SPECIAL NOTE : Solution contribution by Gregg Gallant and Mark D'Attilio, Production Print/SSD


DescriptionHow to change the Page Size in Adobe® Acrobat® in Macintosh® OSX 10.5.

Solution To change the Page Size in Adobe® Acrobat® in Macintosh® OSX 10.5: 1. With the document open, select File. 2. Select Page Setup. 3. Format For: Select the printer from the list. 4.Page Size:Select the desired page size. 5. SelectOK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionHow to determine if an ES-1000 Spectrophotometer is faulty.

Solution To determine if an ES-1000 Spectrophotometer is faulty, please read the following instructions to use EFI's diagnostic tool:1. Go to http://www.efi.com/support/download-software.asp , andlogin to download the most recent version of the diagnostic tool. 2. Register and provide the ES-1000 serial number located on the bottom of the unit. 3. Select the "Software Update" link. 4. Look for Macintosh® and PC diagnostic tools are located under "Eye-One Diagnostics" (the simple installation takes only minutes to complete). 5. Attach the ES-1000 to the USB port and open the diagnostic tool.As soon as the window opens, there will be a message indicating whether or not thedevice is attached. The note should say "Device found" if the ES-1000 is attached correctly.If not, the message will indicate that the device is notcommunicating at a basic level. 6. Run the diagnostic and carefully follow the directions. 7. Scroll through the on-screen report for pass or fail results.In the results, the device serial number should matchthe ES-1000 sticker located at the bottom ofthe device. If not, consider this process a failure. Any other types of failures should be listed clearly. 8. Look for the phrase "Eye-One pro test passed" to see if the test was successful.Ifthis phrase is not indicated, the diagnostic failed. 9. Attempt another diagnostic using the same computer if the diagnostic failed the first time. 10. Attempt another diagnostic with a second computer if the diagnostic fails again.This second diagnostic is to eliminate the possibility that the first computeris the problem.

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11. Return the device if the second diagnostic fails. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionDoes the Fiery® support scan to E-mail to an offsite E-mail server?

Solution If properly configured, the Fiery® will scan to an offsite E-mail server (including Yahoo!®, Hotmail®, Cox©, Comcast© ). The Fiery® supports POP3, IMAPand SMTP protocols. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionPart number for IC-408 system 2.0 DVD disc set.

Solution Version 2.0 DVD (p/n 45079926). SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionConfiguration and specification information.

Solution See attachmentsfor information which includes: Configuration Sheets bizhub PRO C6501/C6501P/C5501 1. How to Build a System for the bizhub PRO C6501/C6501P/C5501 (from start to finish) 2. Accessory Options for bizhub PRO C6501/C6501P/C5501. Options include: DOCUMENT HANDLING DF-609 Reversing Automatic Document Feeder - Not available with the bizhub PRO C6501P OC-506 Original Cover - Not available with the bizhub PRO C6501P PAPER SUPPLY HT-503 Dehumidifier Heater for LU-202 HT-504 Dehumidifier Heater for PF-602 - bizhub PRO C6501 only LU-202 Large Capacity Tray 2500 sheet capacity PF-602 Paper Feed Unit 6000 sheet capacity (2x3000) - bizhub PRO C6501 only OUTPUT FD-503 Multi-Folding Unit FS-520 Stapler Finisher FS-521 100-Sheet Stapling Finisher FS-607 Booklet Finisher LS-505 Large Capacity Stacker 5000-sheet capacity OT-502 Output Tray - bizhub PRO C5501 only PB-502 Perfect Binder Unit PI-502 Post Inserter for FS-607 PK-512 2/3-Hole Punch Kit for FS-607 RU-504 Relay Unit (with power supply) SD-506 Saddle Stitch Finisher HDD HD-506 CONTROLLER IC-304/Plus External Creo Image Controller IC-305 External Fiery Image Controller IC-408 Embedded Fiery Image Controller -Not available with the bizhub PRO C6501P 1 GB 1GB Memory Upgrade for IC-305 2 GB 2GB Memory Upgrade for IC-305

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bizhub PRO C65hc 1. How to Build a System for the bizhub PRO C65hc Digital Printer (from start to finish)2. Accessory Options for bizhub PRO C65hc Digital Printer. Options include: PAPER SUPPLY HT-503 Dehumidifier Heater for LU-202 HT-504 Dehumidifier Heater for PF-602 LU-202 Large Capacity Tray 2500 sheet capacity PF-602 Paper Feed Unit 6000 sheet capacity (2x3000) OUTPUT FD-503 Multi-Folding Unit FS-520 Stapler Finisher FS-521 100-Sheet Stapling Finisher FS-607 Booklet Finisher LS-505 Large Capacity Stacker 5000-sheet capacity PB-502 Perfect Binder Unit PI-502 Post Inserter for FS-607 PK-512 2/3-Hole Punch Kit for FS-607 RU-504 Relay Unit (with power supply) SD-506 Saddle Stitch Finisher HDD HD-506 4 x 40GB Hard Drives CONTROLLER IC-304/Plus External Creo Image Controller IC-305 External Fiery Image Controller 1 GB 1GB Memory Upgrade for IC-305 2 GB 2GB Memory Upgrade for IC-305 Specification Sheets 1. bizhub PRO C6501 Specification sheet 2. bizhub PRO C5501 Specification & Installation Guide topicsinclude: Duty Cycle Space Requirements Environmental Requirements Electrical Requirements Component Considerations Paper Trays/Exit Tray Capacity Paper Size ADF Originals IC-408 Embedded Controller Specifications IC-304 Plus Print Controller Specifications IC-305 External Controller Specifications Security Strengthen Mode Paper Considerations Paper Weight Conversion Chart 3. bizhub PRO C65hc Specification sheet 4. bizhub PRO C65hc Specification & Installation Guide topicsinclude: Duty Cycle Space Requirements Environmental Requirements Electrical Requirements Component Considerations Paper Weight Paper Trays/Exit Tray Capacity Paper Size ADF Originals IC-304 Plus Print Controller Specifications IC-305 External Controller Specifications Security Strengthen Mode Paper Considerations Paper Weight Conversion Chart How to Build abizhub PRO C65hc System (from start to finish) Accessory Options for bizhub PRO C65hc Digital Color Printer. Notes : a. To open the file(s) using WinZip®, WinZip®should be installed. WinZip® can be downloaded from the WinZip® website:

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http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the localcomputer to view. b.To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html .


DescriptionHow to attach an Adobe® InDesign®file to a ticket if a sample copy is requested.

Solution To attachan Adobe® InDesign®file to a ticket, use thisprocedure: 1. In the InDesign® document, select File. 2. Select Package. 3. Fill out the Information tab with ticket number and anything relevant to the ticket. 4. Select Continue. 5. Create a Folder name (use the ticket number). 6. Below the folder name check off the following: Copy Fonts, Copy Links, Graphics Updating, and Graphic Link. 7. Click Package. 8. Zip the resulting folder and attach it to the ticket. SPECIAL NOTE : Solution contribution by Craig Blyther, ASG/SSD


Description How to change the Scan to E-Mail/Print via E-Mail ports.

Solution The default ports are 25 for outgoing and 110 for incoming. To change ports: 1. Browse to the Fiery® TCP/IP address. 2. Select Web Tools. 3. Select Configure tab. 4. Select Launch Configure. 5. A new window will open, input the Administrator password when prompted. 6. From settings list on left side (gray background), select Network. 7. In Network settings options, select Services. 8. In Services settings options, select either E-mail or Print via E-mail. 9. In E-mail settings options on right side of window (white background) select E-mail Setup. 10. A new window will open with E-mail Server settings. 11. Change port numbers as needed. 12. Select Save, window closes. 13. In original Configure window, select Reboot from left side menu (gray background) to apply setting changes. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionHow to set up Scan to SMB on Microsoft® Windows 2008 Server.

Solution Please see the attached video for the procedure. The video should be played on Microsoft® Windows Media Player version 9 or later. The latest MediaPlayer can be downloaded at: http://www.microsoft.com/windows/windowsmedia/default.mspx . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to archive a file from a MicroPress® 7/7.5/8 system.

Solution

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To archive a file from a MicroPress® 7/7.5/8 system, perform the following:1. From MicroPress®, highlight the file that is to be archived.2. From the MicroPress® toolbar, press the Archive button. This will bring up a dialog box which prompts for a destination to save the file.3. Select a location to save the file and select OK. The file will then be saved with an MSM extension. This is the archive format used by MicroPress®. The fileis then portable and can be "unarchived" on the same or another system. Job settings will be saved with the file. Note : Archiving is the method thatSSD requires if a file needs to be submitted for testing. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionHow to set up a TCP/IP address Relay Configuration on a Microsoft® Windows 2003 Exchange Server. Please see the attached files for instruction.

Solution To set up a TCP/IP Address Relay Configuration on a Microsoft® Windows 2003 Exchange Server, perform the following:1. Login to the Microsoft® Windows 2003 Exchange Server.2. Click on All Programs ? Microsoft Exchange ? System Manager .3. Click on Servers ? select server.4. Click on Protocols ? SMTP .5. Right Click on Default SMTP Virtual Server and click on Properties .6. Click on the Access Tab, then under Relay Restrictions click on Relay .7. Under Single Computer, add the TCP/IP address of the printer and click OK .8. A Granted Key with the TCP/IP address of the printer will be indicated; click OK .9. Now the server is set up to give the MFP device E-mail Relay Access. Note :Please see the attached document as a quick reference. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded forfree from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by John Miller, Workgroup/SSD


DescriptionPLEASE REPLACE TONER FILTER message and unable to perform the copier auto calibration function from the copier, or from print controller. TheCalibration Test Page is never output.

Solution CAUSE: The dust-proof filter/2 (rear)is activated on the copier control panel. SOLUTION: To clear the message on the copier and to allow the Auto Calibration to be performed, follow these steps: 1. Enter Service mode. 2. Select [COUNTER/DATA]. 3. Select [PARTS COUNTER]. 4. Select [COUNT OF SPECIAL PARTS]. 5. Using the down arrow, scroll down until Dust-proof filter/2 (rear) is highlighted. 6. Select [COUNT RESET]. 7. Exit the Service mode. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD


DescriptionAdditional 512MB memory is not listed in the configuration pages with system code 1.0a.

Solution CAUSE: Required memory patch has not been installed onto the IC-408 controller. SOLUTION: Install patch 1-UT8R4 to the IC-408 with system code 1.0a to support the 512MB memory upgraded kit.

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With the patch installed, total memory listed on the configuration page will be 1008MB. Notes : 1. Please ensure that the additional memory is installed when the patch is installed or the IC-408 controller will not fully boot up. 2. The IC-408 system code will need to be reloaded if the additional 512MB of memory is to be removed. 3. Please be aware that only the configuration page will show the total amount of memory installed. RAM memory installed on the controller is partitioned onthe controller between the OS and the System code. Memory listed in Command WorkStation™ will be 551MB total and memory listed under the Microsoft®Windows XP operating system will be 448MB total.4. The memory patch 1-UT8R4 is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) byclicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionBatch printing does not output in correct order. Jobs do not output in the order sent (first in, first out). Jobs output in file size order (smallest to largest).

Solution CAUSE:This is correct operation. Job flow is designed to process and output smallest jobs first in order to optimize processing speed and memory allocation. SOLUTION:At this time there is no workaround. Please fill out attachedProduct Change Request,save file,create a problem ticket via web submission or callinto the SSD Hotline andattach completed Product Change Request to the ticket for escalation to Marketing for review. Note : To view the document(s), Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB) can be obtained free fromMicrosoft® at the following URL;http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionHow to retrieve Color Profiler Suite - EAC activation code.

SolutionTo retrievethe activation codeE- mail EFI at: [email protected] .Include the ES-1000 serialnumber andthe reason for needing the code.EFI will replywith a PDF that shows the activation code.

SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionWhat is the standard password for the Fiery® controller?

Solution The default password is Fiery.1 . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionWhen installing patches on the controller using the Fiery® Downloader, what is the User Name, Password and Hostname?

Solution User = admin Password = Fiery.1 (default password) Hostname = Fiery® TCP/IP address SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionHow to Secure Print.

Solution

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To secure print, perform the following: 1. From the print driver properties, select the Job Info tab. 2. In the Secure Print dialog box, enter the desired alpha-numeric password. 3. Make any additional driver settings and print the document. 4. At the engine LCD screen, select Controller. 5. Select Job List. 6. Select Secure Print. 7. Select the Secure Print Password dialog box. 8. Enter the alpha-numeric password entered in the print driver. 9. Select the job to be printed. 10. Select Print. Note : The Secure Print job will not appear in the job log or be viewable from Command WorkStation™. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionHow to retreive a scan to HDD using a web browser (Fiery® WebScan).

Solution To retrieve a scan to HDD using a web browser (Fiery® WebScan)perform the following: 1. Access the home page of the controller. 2. Select Webtools. 3. Select the Docs tab in the newly opened window. 4. Either log into the desired mailbox or use the guest box depending on where the scan was scanned to. 5. Select the box by the desired file. 6. Select the download icon above the list and follow the prompts. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionHow to bypass an external key counter for printing.

Solution To bypass an external key counter for printing, perform the following: 1. Enter Service Mode. 2. Press Stop and then 9. 3. Press Management Function. 4. Press NOT OBJECT for the printer. SPECIAL NOTE : Solution contribution by Ed Bellone/Jim Behrends/Ian Lynch, Production Print/SSD


DescriptionPrinting to a printer on a Microsoft® Windows XP PC from a Macintosh® OS version 10.3.

Solution Please perfrom the step-by-step procedures mentioned in the attached PDF. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD


Description

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What options are supported with MicroPress® 7.5.0.1 and the bizhub PRO C6500/IC-408?

Solution The following options are supported with MicroPress® 7.5.0.1 and the bizhub PRO C6500/IC-408: PF-601 Two-Tray Universal Paper Feed Unit HT-504 Heater for PF-601 LU-202 Large Capacity Tray HT-503 Heater for LU-202 FD-501 Multi-Folding Unit FS-503 Staple/Stacker Unit SD-501 Saddle-Stitch Unit LS-501 Large Capacity Stacker FS-607 Booklet Finisher PK-512 (US) Punch Kit PK-512 (EU) Punch Kit PK-513 Punch Kit PI-502 Post Inserter SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD


Description How to archive a Fiery® print job for emailing or attachment to a help desk ticket.

Solution Follow these procedures to archive a file correctly for submissionto SSD. Ensure that the job to be archived has been rasterized and is in the active jobs/held queue. If the job has not been rasterized, it will not archive correctly. Highlight the job and right click on it. Select "Archive" from the drop down menu. Check the "Archive Rasters" box; thenchoose a destination for the archiveand select OK. The archive will consist of multiple files in a folder that has the same name as the job name. To make the files portable, compress them into a zip format using WinZip® or another archive application. Select the folder that contains thearchives and zip it with all of its contents. This will produce a single portable file that can be attached to a help desk ticket,e-mailed, or transferred via FTP. SPECIAL NOTE: Solution contribution by Bill Ehmke, ESS/SSD.


DescriptionIs the IC-408 controller supported with the bizhub PRO C6500P?

Solution The IC-408 is not supported with the bizhub PRO C6500P. SPECIAL NOTE :Solution contribution by Ed Bellone, Production Print/SSD


DescriptionGeneral security questions regarding Fiery® controllers.

Solution Please see the attached Fiery® Security White Paper.The document answers many general questions andsome of the topics included concern: security of the printdata network encryption anti-virus strategies port security Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Gabe Smith, ESS/SSD

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DescriptionHow to automatically convert A4\A3 paper to U.S. paper sizes.

Solution To automatically convert A4\A3 paper to U.S. paper sizes perform the following: 1. Enter Fiery® Setup. 2. Enter PostScript Setup. 3. Change Convert Paper Sizes to A4/A3 => Letter/11x17. 4. Save changes and reboot the Fiery® controller. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionDoes the IC-408 support the attachment of a PB-501?

Solution The IC-408 does not support the attachment of a PB-501 and there are no plans to support this configuration.Please refer to attached documentation fordetails. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ian Lynch and Ed Bellone, Production Print/SSD


DescriptionSupport for bizhub PRO C5500/IC-408/PB-501 configuration.

Solution There are no plans for the bizhub PRO C5500 and the IC-408 to support the PB-501.Please refer to the attached Marketing Bulletin for more detail. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionFiery® X3eTY 50_45C-KM /IC-409/ IC-408POST code.

Solution The following is the POST (Power On Self Test) code list for Fiery® X3eTY 50_45C-KM/IC-409(information from EFI). Code Description CF Test CMOS R/W functionality. C0 Early chipset initialization: -Disable shadow RAM -Disable L2 cache (socket 7 or below) -Program basic chipset registers

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C1 Detect memory -Auto-detection of DRAM size, type and ECC. -Auto-detection of L2 cache (socket 7 or below) C3 Expand compressed BIOS code to DRAM C5 Call chipset hook to copy BIOS back to E000 & F000 shadow RAM. 01 Expand the Xgroup codes locating in physical address 1000:0 02 Reserved 03 Initial Superio_Early_Init switch. 04 Reserved 05 1. Blank out screen 2. Clear CMOS error flag 06 Reserved 07 1. Clear 8042 interface 2. Initialize 8042 self-test 08 1. Test special keyboard controller for Winbond 977 series Super I/O chips. 2. Enable keyboard interface. 09 Reserved 0A 1. Disable PS/2 mouse interface (optional). 2. Auto detect ports for keyboard & mouse followed by a port & interface swap (optional). 3. Reset keyboard for Winbond 977 series Super I/O chips. 0B

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Reserved 0C Reserved 0D Reserved 0E Test F000h segment shadow to see whether it is R/W-able or not. If test fails, keep beeping the speaker. 0F Reserved 10 Auto detect flash type to load appropriate flash R/W codes into the run time area in F000 for ESCD & DMI support. Code Description 11 Reserved 12 Use walking 1’s algorithm to check out interface in CMOS circuitry. Also set real-time clock power status, and then check for override. 13 Reserved 14 Program chipset default values into chipset. Chipset default values are MODBINable by OEM customers. 15 Reserved 16 Initial onboard clock generator if Early_Init_Onboard_Generator is defined. See also POST 26h. 17 Reserved

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18 Detect CPU information including brand, SMI type (Cyrix or Intel) and CPU level (586 or 686). 19 Reserved 1A Reserved 1B Initial interrupts vector table. If no special specified, all H/W interrupts are directed to SPURIOUS_INT_HDLR & S/W interrupts toSPURIOUS_soft_HDLR. 1C Reserved 1D Initial EARLY_PM_INIT switch. 1E Reserved 1F Load keyboard matrix (notebook platform) 20 Reserved 21 HPM initialization (notebook platform) 22 Reserved 23 1. Check validity of RTC value: e.g. a value of 5Ah is an invalid value for RTC minute. 2. Load CMOS settings into BIOS stack. If CMOS checksum fails, use default value instead. 24 Prepare BIOS resource map for PCI & PnP use. If ESCD is valid, take into consideration of the ESCD’s legacy information. 25 Early PCI Initialization: -Enumerate PCI bus number. -Assign memory & I/O resource -Search for a valid VGA device & VGA BIOS, and put it into C000:0

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26 1. If Early_Init_Onboard_Generator is not defined Onboard clock generator initialization. Disable respective clock resource to empty PCI & DIMMslots. 2. Init onboard PWM 3. Init onboard H/W monitor devices 27 Initialize INT 09 buffer 28 Reserved 29 1. Program CPU internal MTRR (P6 & PII) for 0-640K memory address. 2. Initialize the APIC for Pentium class CPU. 3. Program early chipset according to CMOS setup. Example: onboard IDE controller. 4. Measure CPU speed. 2A Reserved 2B Invoke Video BIOS 2C Reserved Code Description 2D 1. Initialize double-byte language font (Optional) 2. Put information on screen display, including Award title, CPU type, CPU speed, full screen logo. 2E Reserved 2F Reserved 30

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Reserved 31 Reserved 32 Reserved 33 Reset keyboard if Early_Reset_KB is defined e.g. Winbond 977 series Super I/O chips. See also POST 63h. 34 Reserved 35 Test DMA Channel 0 36 Reserved 37 Test DMA Channel 1. 38 Reserved 39 Test DMA page registers. 3A Reserved 3B Reserved 3C Test 8254 3D Reserved 3E Test 8259 interrupt mask bits for channel 1.

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3F Reserved 40 Test 8259 interrupt mask bits for channel 2. 41 Reserved 42 Reserved 43 Test 8259 functionality. 44 Reserved 45 Reserved 46 Reserved 47 Initialize EISA slot 48 Reserved 49 1. Calculate total memory by testing the last double word of each 64K page. 2. Program write allocation for AMD K5 CPU. 4A Reserved 4B Reserved 4C Reserved 4D Reserved

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4E 1. Program MTRR of M1 CPU 2. Initialize L2 cache for P6 class CPU & program CPU with proper cacheable range. 3. Initialize the APIC for P6 class CPU. 4. On MP platform, adjust the cacheable range to smaller one in case the cacheable ranges between each CPU are not identical. 4F Reserved 50 Initialize USB Keyboard & Mouse. 51 Reserved 52 Test all memory (clear all extended memory to 0) 53 Clear password according to H/W jumper (Optional) 54 Reserved 55 Display number of processors (multi-processor platform) Code Description 56 Reserved 57 1. Display PnP logo 2. Early ISA PnP initialization -Assign CSN to every ISA PnP device. 58 Reserved 59

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Initialize the combined Trend Anti-Virus code. 5A Reserved 5B (Optional Feature) Show message for entering AWDFLASH.EXE from FDD (optional) 5C Reserved 5D 1. Initialize Init_Onboard_Super_IO 2. Initialize Init_Onbaord_AUDIO 5E Reserved 5F Reserved 60 Okay to enter Setup utility; i.e. not until this POST stage can users enter the CMOS setup utility. 61 Reserved 62 Reserved 63 Reset keyboard if Early_Reset_KB is not defined. 64 Reserved 65 Initialize PS/2 Mouse 66 Reserved 67 Prepare memory size information for function call:

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INT 15h ax=E820h 68 Reserved 69 Turn on L2 cache 6A Reserved 6B Program chipset registers according to items described in Setup & Auto-configuration table. 6C Reserved 6D 1. Assign resources to all ISA PnP devices. 2. Auto assign ports to onboard COM ports if the corresponding item in Setup is set to “AUTO”. 6E Reserved 6F 1. Initialize floppy controller 2. Set up floppy related fields in 40:hardware. 70 Reserved 71 Reserved 72 Reserved 73 Reserved 74 Reserved 75 Detect & install all IDE devices: HDD, LS120, ZIP, CDROM.

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76 (Optional Feature) Enter AWDFLASH.EXE if: -AWDFLASH.EXE is found in floppy drive. -ALT+F2 is pressed. 77 Detect serial ports & parallel ports. 78 Reserved 79 Reserved 7A Detect & install co-processor Code Description 7B Reserved 7C Init HDD write protect. 7D Reserved 7E Reserved 7F Switch back to text mode if full screen logo is supported. -If errors occur, report errors & wait for keys -If no errors occur or F1 key is pressed to continue: Clear EPA or customization logo. 80 Reserved 81

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Reserved 82 1. Call chipset power management hook. 2. Recover the text fond used by EPA logo (not for full screen logo) 3. If password is set, ask for password. 83 Save all data in stack back to CMOS 84 Initialize ISA PnP boot devices 85 1. USB final Initialization 2. Switch screen back to text mode 86 Reserved 87 NET PC: Build SYSID Structure. 88 Reserved 89 1. Assign IRQs to PCI devices 2. Set up ACPI table at top of the memory. 8A Reserved 8B 1. Invoke all ISA adapter ROMs 2. Invoke all PCI ROMs (except VGA) 8C Reserved 8D 1. Enable/Disable Parity Check according to CMOS setup 2. APM Initialization 8E Reserved

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8F Clear noise of IRQs 90 Reserved 91 Reserved 92 Reserved 93 Read HDD boot sector information for Trend Anti-Virus code 94 1. Enable L2 cache 2. Program Daylight Saving 3. Program boot up speed 4. Chipset final initialization. 5. Power management final initialization 6. Clear screen & display summary table 7. Program K6 write allocation 8. Program P6 class write combining 95 Update keyboard LED & typematic rate 96 1. Build MP table 2. Build & update ESCD 3. Set CMOS century to 20h or 19h 4. Load CMOS time into DOS timer tick 5. Build MSIRQ routing table. FF Boot attempt (INT 19h) SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to enable FTP Publishing Services on Microsoft® Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server.

Solution Please have the Network Administrator perform the setup procedures mentioned in the attached document. To viewthe PDF, Adobe Reader® must beinstalled. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : I386 files may be required. The instructions are for Microsoft® Windows XP Pro/Windows 2000/Windows 2000 Server/Windows 2003 Server. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

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DescriptionIC-408 setup guide for connectivity to MicroPress® 7.5.0.1 system.

Solution See attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . Note : Three patches are required for the IC-408 version 1.1 code for MicroPress®. These patches must be loaded in order. Patch 1 - 015k.ps Patch 2 - 015n.ps Patch 3 - 015o.ps These patches (Micropress-patch.zip) areavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS ExpertSupport) by clicking on 'Download MSDS, Drivers, Firmware and more'. Please seeattached patch files (foraccessibility incase the Download Selector cannot be accessed). SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Descriptionow to use Fiery® Pantone© color matching.

Solution To use Fiery® Pantone© color matching follow this workflow: 1. Print the Fiery® Pantone© color charts. 2. Match the desired color to one of the patches on this chart. 3. Enter the number for the selected patch on this chart into the application as the Pantone© color. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


Description"Fiery® Command WorkStation™ License Verification Error" message when attempting to preview a job in the hold queue.

Solution CAUSE: Job is not processed in the hold queue. SOLUTION: Follow these procedures to preview a job: 1. In Command WorkStation™ select the document in the Hold queue to be previewed. 2. Select Process and Hold button or right-mouse-click and select Process and Hold. 3. When the job is processed select it and select Preview. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionHow to find/display the MAC address in a Macintosh® OS X environment (versions 10.1, 10.2, 10.3, 10.4, 10.5).

Solution Please perform the procedures mentioned in the attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to check Java version on a Macintosh® OS 10.X.

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Solution To check Java version on a Macintosh® OS 10.X: Open a Finder window=> select the base HD=> select Applications=> select Utilities=> select Java.All installed versions of Java will be listed. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionIs the memory upgrade patch required with IC-408 version 1.1 system code.

Solution The memory upgrade patch is no longert required with IC-408 version 1.1 system code. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionMinimumversion firmware required for the IC-408 version 1.1 system code.

Solution The bizhub PRO C6500 version 30 is the minimum version firmware required to support IC-408 version 1.1 system code. Please refer to the attachedReadMe file for details. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionIs PCL printing supported with the IC-408 version 1.1 system software?

Solution PCL printing is supported with the IC-408 version 1.1 system software. The PCL6 print driver is located on the User Software DVD. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionHow to print to the HOLD queue. "Print Queue Action" selection not available in driver after updating system code.

Solution "Print Queue Action" menu is no longer in same location as early version of system code drivers.To set Print Queue Action: File=> Print=> Properties=> Job Info tab=> Scroll down=> Option is now located at bottom of window. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionAre version 2 ICC profiles from 1.0a system code patch 1-UP600 included in 1.1 code?

Solution The version 2 ICC profiles contained in patch 1-UP600 for version 1.0a (for example Fiery® 65C-KM Coated G v2.icc) are included in the software for newlyordered Fiery® systems but not included in the downloaded or ordered system code update software. To obtain these profiles, install the attached 1-VNT51patch.The patch is alsoavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


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DescriptionCan users be added for User authentication to the IC-408 using the web browser?

SolutionThe IC-408 Fiery® controller does not support the addition of any users for user authentication via the web browser. The PageScope applications do notsupport this functionality with the IC-408 either. Users can only be added via the operation panel. SPECIAL NOTE : Solution contribution by Greg Lantowski,Production Print/SSD


DescriptionIs FreeForm® 2 supported?

Solution FreeForm® 2 is supported on the IC-303, IC-305, IC-408 with system code versions 1.1 and higher. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionGraphic Arts package option, what's included?

Solution The Graphic Arts Package option includes the features listed below: Halftone Printing Auto Trapping TIFF/IT Input Paper Simulation HKS, Toyo & DIC spot color libraries Unlimited Separations Soft Proofing Hot Folders Spot On Color Matching SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to create, export, change, restore and delete a preset.

Solution Save a preset for frequently used print settings You can save print settings needed for different applications or types of jobs as a preset. You can save up to 50 presets. To create a preset: 1. In the Start menu, choose Settings => Printers (Microsoft® Windows 2000) or Printers and Faxes (Microsoft® Windows XP/Server 2003). 2. Right-click the desired printer and choose Printing Preferences. 3. Click the Fiery® Printing tab. 4. Adjust the print settings in the Fiery® Printing tab as desired. 5. Under Preset, choose Save current Job Template.The Save Job Template dialog box appears. 6. Enter a descriptive name for the preset (up to 32 characters long) and click OK.The preset is added to the list of available presets. The presets areavailable any time you access the Fiery® Printing tab. They remain on your local hard disk until you delete them. To export (or back up) a preset to a hard disk: 1. In the Start menu, choose Settings => Printers (Microsoft® Windows 2000) or Printers and Faxes (Microsoft® Windows XP/Server 2003). 2. Right-click the desired printer and choose Printing Preferences. 3. Click the Fiery® Printing tab. 4. Under Preset, choose Save and manage list of Job Templates. The Job Templates dialog box appears. 5. Click a name to select the saved preset you want to export or back up. 6. Click Export. 7. In the Export Job Templates dialog box, browse to select a folder in which to save the preset. 8. Enter a short file name for the exported preset and click Save. The file includes the long name you gave the preset when you created it. Choose a presetfor print jobs. The Fiery® Printing tab shows which, if any, presets are available for all print jobs.

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To change to a different preset for all print jobs: 1. In the Start menu, choose Settings => Printers (Microsoft® Windows 2000) or Printers and Faxes (Microsoft® Windows XP/Server 2003). 2. Right-click the desired printer and choose Printing Preferences. 3. Click the Fiery® Printing tab. 4. Under Preset, select a different preset. The preset is used until you select another one. Note : When you access the Fiery® Printing tab from an application's Print dialog box and select a preset, the preset is used only for the current applicationsession. If the preset you want is not displayed, but you previously backed it up to a disk (exported it), you can import it to use again. To import (restore) a preset saved on a disk: 1. In the Fiery® Printing tab, under Preset, choose Save and manage list of Job Templates. The Job Templates dialog box appears. 2. Click Import. 3. Browse to the disk and folder containing the preset you want to import. 4. Select the preset file and click Open. 5. Click OK to close the Job Templates dialog box. Delete a preset 1. In the Start menu, choose Settings => Printers (Microsoft® Windows 2000) or Printers and Faxes (Microsoft® Windows XP/Server 2003). 2. Right-click the desired printer and choose Printing Preferences. 3. Click the Fiery® Printing tab. 4. Under Preset, choose Save and manage list of Job Templates. The Job Templates dialog box appears. 5. Select the preset you want to delete and click Delete. 6. Click OK to close the Job Templates dialog box. Note: Please see attachment for Screen procedures. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free fromthe Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionSignature Booklet creation using Microsoft® Office Word 2003/2007.

Solution Please see the attached document outlining the procedure to create Signature Booklets on a Fiery® IC-303/IC-305/IC-408, using Microsoft® Office Word2003/2007. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to create Hot Folders.

Solution Please see attachments for completestep-by-step procedures. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded forfree from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to calibrate an X-Rite DTP32 and DTP34.

Solution To calibrate an X-Rite DTP32 and DTP34, please perform the step-by-step procedures mentioned in the attached documentation. Also pleasewatchthevideos. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionConnecting a Fiery® controller to Novell® 4.1 (if NDPS plug-in is installed) or 5.x using NDPS.

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Solution Please perform the step-by-step procedure mentioned in the attached documentation. To viewa PDF, Adobe Reader® must be installed. Adobe Reader® canbe downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


Description Tabloid (11x17) booklet creation on the Fiery® IC-408, IC-303 and IC-305 using Microsoft® Word 2003 and Microsoft® Word 2007.

Solution To create a tabloid (11x17) booklet: 1.Select Properties.2.Select the Finishing Tab.3.Select Stapling: Center.4.Select Fold: Multi Half Fold.5.Select the Layout Tab and select Booklet => Settings.6.Select Saddle Left.7.Select Next.8.Select Cover is not prepared.9.Select Next.10.Select Paper Size for 2-up and choose 8½x11S.11.Select Next.12.At the Spine.13.Select Next.14.Confirm all your settings and select Finish.15.Select OK.16.Select OK. Note : For a complete step-by-step procedure please see the attached file. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to save or migrate Preset settings to workstations.

Solution Please perform the step-by-step procedure mentioned in the attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader®can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionWhere are the ICC color profiles stored on a Macintosh OS X system?

Solution Color Profiles are stored in the Libraries ? Colorsync ? Profiles folder. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


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DescriptionHow to install “Print Services for UNIX” on a Microsoft® Windows 2000 computer.

Solution To install “Print Services for UNIX” on a Microsoft® Windows 2000 computer: 1. Open the Start => Settings => Network and Dial-up Connections dialogue.2. In this window, click on the “Add Network Components” link.3. With your Microsoft® Windows 2000 installation CD in the drive, checkmark “Other Network File and Print Services;” Next.4. The “Print Services for UNIX” should then install. You will now be able to set up an LPR connection to your Fiery® controller. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow tofind the Fiery® MAC address.

Solution The Fiery® MAC address is listed on the Configuration page under Network Setup and is listed as the Ethernet address. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionIs the IC-408 Personalized Print Markup Language (PPML) compliant?

Solution The IC-408 does not support PPML. Ifneeded, the IC-303/IC-305 must be used. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionAscending/descending setting for FreeForm™.

Solution To enable FreeForm™ with ascending/descending: 1. On the Command WorkStation™, select Server => Setup => VDP. 2. Click "Job" in the "FreeForm 1 Record Length". 3. Click "Apply", then reboot the controller. SPECIAL NOTE : Solution contribution by KMBT (Japan).


DescriptionHow to add fonts.

Solution To add Fonts to a Fiery® controller follow these procedures: 1. Open Command WorkStation™ (CWS). 2. In CWS select Server. 3. Select Manage Fonts. 4. Select PostScript then select Add. 5. Browse to the folder where purchased printer fonts were saved and select the fonts to be added, then select OK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionCan the Fiery® job log be saved as a file?

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Solution The Fiery® job log can be saved as a file: 1. Open Command WorkStation™ (CWS). 2. On CWS select Server. 3. Select Job Log. 4. Select Export and Save. The job log will be saved as a text file. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionProblems when printing from a Fiery®.A file that you have sent to your fierymay not print.

Solution Before calling for support there are a few steps you might want to take to fix the problem yourself: Step 1 . As is always the first step, and sometimes overlooked, is to check the cables and power going to the Fiery® controller and to the printer. Werecommend that the Fiery® be put on a separate power supply that the printer and protected with battery back-up unit, also called a UPS. There have beencases of power fluctuations ruining hard drives inside the controllers. Step 2 . Test Network connectivity. If you orthe IT department has the TCP/IP address of the Fiery® controller, try toPING the address to test the networkconnection. Step 3. If by now you still have not found the root of the issue, there may be a problem with your settings or file format. If installed, open up CommandWorkStation™ and see if the file is stuck in the processing or spooling phase. Test to see if the problem only happens when printing a specific file or from acertain application. Possibly the job has gone through and there was a contradiction with the paper tray settings between the driver and printer settings. If so,a red warning sign will appear under the printing panel on the right side of your screen. Command WorkStation™ is a valuable application that monitorsworkflow and settings of your Fiery® controller. If you do not have this installed on any of your PCs or Macs or would like more information on Fiery®applications, please get in contact with your service organization. Step 4. Finally, if problems are still persisting, we ask that you power down the Fiery® controller. Many controllers have a separate power switch on them ormay be stand alone towers. Because the controller is a computer itself, like most computers, it will need to be restarted every once in a while to free upneeded memory. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionCan the Fiery® job log be saved in electronic format?

Solution The Fiery® job log can be saved in electronic format. Follow these procedures: 1. Start Command WorkStation™ (CWS). 2. Select Server. 3. Select Job Log. 4. Select Export. 5. Save the file to the local workstation. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionWhy job quantity does not count down when printing.

Solution This is normal operation for this model. The remaining quantity of a job can be viewed from Fiery® Command WorkStation™. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionHow to print text onto a tab.

Solution Printing text onto tabs is not supported with the IC-408,but is supported with an IC-305. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

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DescriptionWhat is the recommended MD5 checker?

Solution Therecommended MD5 checker is HkSFV (download attached file). HkSFV uses CRC-32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium (burntto CD, transferred over the Internet/LAN). HkSFV can verify your files in seconds and is compatible with Win-SFV and md5sum. HkSFV is the simple, easy and most automatic application to create or check SFV and MD5 files. What is an SFV? An SFV file is a tiny list of files and CRCs, which allow you to check to see if the files you have downloaded are exactly what you are expecting. The CRCalgorithm used in SFV files allows you to see if the file you have has been changed, even a single byte, since the SFV file was created. What is an MD5? MD5 did not exist until somewhat recently, as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft®Windows-based systems do. MD5 uses the md5 algorithm to computechecksums, rather than the CRC-32method used by SFV. The md5 algorithm is almostas fast as CRC-32, but it is much more accurate at detecting changes in files. Some key features of HkSFV: Easy installation and automatic uninstallation (leaves no trace in the registry, even goes one step further than most programs and restores previous fileassociations when you remove it) One-click creation and checking of SFVs and MD5s Flawless & smooth upgrading to new versions (simply install the new version) Automatic association with SFV files, and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly (including files created on *NIX) Database/cache of previously checked files Batch SFV and MD5 checking - queue up and check many SFVs and MD5s in one pass, specify a directory and check all the SFVs and MD5s in thatdirectory (including subdirectories, if you want) Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursive directory support during creation and verification Supports creation of .bad and .missing files, or deleting failed files Drag-and-drop SFV or MD5 file or directory to create/check SFV or MD5 SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionHow to delete all jobs in the Hold queue in Command WorkStation™.

Solution To delete all jobs in the Hold queue in Command WorkStation™ (CWS): 1. In Command WorkStation™ select Server. 2. Select Clear Server. 3. SelectHold queue. 4. Select OK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionHow to set up Scan to FTP on Microsoft® Windows 2008 Server.

Solution Please see the attached video for the procedure. The video should be played on Microsoft® Windows Media Player version 9 or later. The latest MediaPlayer can be downloaded at: http://www.microsoft.com/windows/windowsmedia/default.mspx . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionHow to print toFiery® controllers from a Macintosh® running OS 10.6.

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Solution To print to the current Fiery® controllers from a Macintosh® running OS 10.6, follow the procedure in the attached ZIP file. To open the ZIP file WinZip®should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/ddchomea.htm . The file can either be saved to disk oropened. It is recommended to download the ZIP and open from the local computer to view. Toview the zippedPDFs, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . Note :Please realize that this is only a workaround untilthe final printer driver version is released by EFI. SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD and Gary Scimeca, Production Print/SSD

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IC-408 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling


DescriptionJ-3201.

Solution PROBABLE CAUSES: 1.Too much toner on page when printing with high toner coverage. There is a very high toner coveragewith the papersometimes wrapping around the fuserroller and sticking thus causing the jam. In the printer driver, select TONER REDUCTION which islocated under the IMAGE tab. 2. Damaged linkage for paper exit gate or failed paper exit solenoid SD4. The jam occurs when duplexing either face up or face down. Paper stops in theinversion section at reverse roller/Lw before entering the ADU section. All motors and sensors test good in state confirmation mode. Test SD4 in state confirmation mode 80-0. Repair linkage (p/n 65AA 4928 0) or replace SD4 (p/n 65AA R704 00) if deemed necessary. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD


DescriptionFinisher option capable of printing 13x19 jobs to the stapler main tray. The selection is "grayed out" in the printer driver properties for the FS-520/FS-607.

Solution This is a normal operation with the FS-520 and FS-607 finishers for both print and copy operations. The physical specifications for the FS-520/FS-607finishers do not support the output of 13x19 paper to the main tray. The paper can only be exited to the sub tray. Output of 13x19 paper to the main tray is only available with the FS-503or FS-521 stapler finisher.Please refer to the attacheddocument for a listing of theFS-503/FS-521/FS-520/FS-607 specifications.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from theAdobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS and Ed Bellone/Mike McCarthy, Production Print/SSD


DescriptionTray Ascent or Tray Descent error appears on the controller panel.

Solution CAUSE: If the paper exiting the finisher is curling too much from lead to trail,the trail edge of the paper contacts the exit tray sensor of the finisher as the exittray moves up and down. SOLUTION: To correct: 1. Change the paper direction, if possible. 2. Try another brand of paper. 3. Verify the paper is kept inthe wrapper untilused. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

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IC-408 Software/Driver related


DescriptionThe entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft® Word.

Solution CAUSE:The Collate option in the Microsoft® Word dialog box is selected. SOLUTION:When printing and stapling multiple sets, the Collate option in the Microsoft® Word dialog box must be deselected. Please refer to attachedexample. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution byMark D'Attilio and Ed Bellone, Production Print/SSD


DescriptionJob Properties cannot be viewed within the OS10.4 or 10.5 version of Command WorkStation™. This occurs on both an Intel® and Power PC® version of theMacintosh®.

Solution CAUSE: Java update version 6 was installed during an OS update. Java update version 6 is incompatible with the current version of CommandWorkStation™, Macintosh® Edition (CWSME). SOLUTION: An updated version of Command WorkStation™ and its associated utilities has been made available for download. The updated version is1.5.0f25 for Command WorkStation™ and 3.8.0.22 for ColorWise® Pro Tools. To resolve the issue, follow these instructions: 1.Remove the previous version of CWSME. 2.Decompress the Mac_User_SW_CWSME_1_5_0f25.zip file tothe desktop. 3.In the OSX folder, double-click on the CWSME installer. Ifnot logged in as the administrator, Macintosh® OSX will requirethat a root password is entered.Follow the installer dialog by entering the appropriate responses for user agreement and installation. Installed CWSME version is 1.5.0f25 andinstalledColorWise® Pro Tools, Macintosh® Edition (CWPTME) version is 3.8.0.22. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD andIan Lynch, Production Print/SSD


Description HTTP 400 - Bad Request error. Unable to view the printer web browser (PageScope Web Connection).

Solution CAUSE: The reason for the error: 1. A bad request.The browser sent a request that the server could not understand. 2. An attempt to communicatewith plain HTTP to an SSL-enabled server port. Instead, use the HTTPS scheme to access the URL. 3.The request could not be understood by the server due to malformed syntax. The client SHOULD NOT repeat the request without modifications. Note : The first digit of the status code specifies one of five classes of response. 1xx Informational 2xx Success 3xx Redirection 4xx Client Error 5xx Server Error SOLUTION: The error can be eliminated by: 1. Checking for any enabled Pop-up blockers and reconfiguring them. 2. Checking for Internet security software that may be blocking Web access and disabling the service. Example: Norton© Internet Security. 3. Installing Microsoft® .NET Framework 1.1 Service Pack 1. Microsoft® has confirmed that this is a problem inMicrosoft® products that are listed in the"Applies to" section. This problem was first corrected in.NET Framework 1.1 Service Pack 1. Please refer to Microsoft® Article ID: 826437 - FIX: "HTTP 400 -Bad request" error message in the .NET Framework 1.1 . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

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Description Printing from any driver using an Adobe® CS3 Suite application is very slow. The print job maycomplete quickly, but the application indicates that it is stillprinting for a long period after the actual completion. The application is unavailable to perform any other tasks during this period.

Solution CAUSE: A compatibility issue between a native Intel® application, like Adobe® CS3 Suite applications and the Intel® versionMacintosh® OS 10.4x. SOLUTION: The best workaround for this issue is to hide the Macintosh® DOCK. The problem appears to be related to how the application interacts with theDOCK while it is visible. Auto-hiding theDOCK through preferences will correct this printing deficiency. Adobe® and Apple® have not officially acknowledgedthis problem, even though it affects printing using any print driver. SPECIAL NOTE : Solution contribution by Bill Ehmke and Ed Bellone, ESS/SSD


DescriptionUnable to staple and/or duplex all sheets from Microsoft® Excel with print "Entire Workbook' option selected.

Solution CAUSE: The staple and duplex selections are only being applied to the first sheet of the Workbook. This issue is with Microsoft® Excel and not related to theprint drivers. Note : See attached Microsoft® Knowledge Base Articles - 166274, 169033, 214383. To view a PDF, Adobe Reader® must be installed. Adobe Reader®can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SOLUTION: The selections for duplex and stapling must be made to each sheet. The selections can made via Pagesetup for each sheet, then selected toprint the "Entire Workbook" from the "Print Dialog" window. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionUnable to staple and fold when printing.The commands selected in the printer driver are ignored.

Solution CAUSE: The media type has not been selected in the driver. SOLUTION: On the Media tab in the driver, select thepaper type and paper weight when selecting fold or staple. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


DescriptionUnable to select Booklet feature when using FreeForm™.

Solution CAUSE: FreeForm™ does not support the booklet feature. SOLUTION: Unfortunately, there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm™. It isrecommendend to first have document imposed as needed and then utilize FreeForm™. The IC-303/IC-305 does have an Impose™ module option available that can be used to impose the file prior to utlizing FreeForm™. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD andChuck Tripp, Production Print/SSD


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DescriptionNot all available finishers are not shown in the IC-408 printer drivers.

Solution CAUSE: Themore recent bizhubC6500/C6501 PRO finishers (FS-521, FD-503, LS-505, PB-503, PF-602 andSD-506) are not compatible with the IC-408. SOLUTION: If the "newer" finishers are to be used, either the Fiery® IC-303/IC-305 controllers or the CREO© IC-304 controller must be used. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionUnable to install ColorWise® Pro Tools onto a Macintosh® OS 10.x.

SolutionCAUSE: ColorWise® Pro Tools for Macintosh® is an OS 9.x application and will not install on OS 10.x.

SOLUTION: ColorWise® Pro Tools will have to be installed on an OS 10.x Macintosh® in the classic 9.x mode. If the classic mode does not launch wheninstalling ColorWise® Pro Tools, see the system administrator about loading 9.x or using either a Macintosh® with 9.x already loaded or a Microsoft®Windows system.


Description"Spooler subsystem app has encountered a problem and needs to close" message following installation of the PCL driver on a Microsoft® Windows XPworkstation with a small inkjet printer connected via a parallel connection.

Solution CAUSE: A third-party printer driver or a third-party service prevents adding printers, or the third-party printer driver or third-party service affects thefunctionality of a newly installed printer. Note : As an example, this issue may occur if the Lexmark® print service (LexBce Server service) is installed and is running on the computer before anotherprinter is added.

SOLUTION: To resolve this issue, follow these steps:1. If the Lexmark® print service is installed on your computer, turn off the LexBce Server service. To do this: a. Click Start, right-click My Computer, and then click Manage. b. Expand Services and Applications, and then click Services. c. In the right pane, right-click LexBce Server, and then click Properties. d. On the General tab, in the Startup type list, click Disabled. e. Under Service status, click Stop, and then click OK. f. Right-click the Print Spooler service, and then click Start (if it is stopped). g. Quit Computer Management. 2. Test whether the issue is resolved. If the issue is resolved, the remaining steps are not required. If the issue is not resolved, go to step 3, and then followthe remaining steps. 3. Start the computer in Safe Mode. For additional information about how to start the computer in Safe Mode, click Start, click Help and Support, type safemode in the Search box, press the ENTER key, and then click the Start Windows in Safe Mode topic. 4. Start Microsoft® Windows Explorer, then delete all the files and the folders in the following where C: is the drive that Windows XP is installed:C:\Windows\System32\Spool\Printers C:\Windows\System32\Spool\Drivers\w32x86 5. Start Registry Editor . To do this, click Start, click Run, type regedit in the Open box, and then click OK. WARNING : If Registry Editor is used incorrectly, serious problems may occur that require reinstallation of the operating system. Microsoft® cannotguarantee that problems can be solved that result from using Registry Editor incorrectly. Use Registry Editor with extreme caution.6. Locate and expand the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86 View the list of subkeys. There should only be the following subkeys:Drivers Print Processors 7. If there are any subkeys other than the subkeys that are listed in step 6, follow these steps: a. On the File menu, click Export . b. In the File Name box, type a descriptive name for this key, and then click Save - for example, type WindowsNTx86regkey. Use this backup of theHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86 registry key to restore the key if any problems occurafter completing this procedure. c. Delete all the subkeys other than the subkeys that are listed in step 6. To do this, right-click each subkey that is not on the list, and then click Delete. ClickYes when prompted to confirm the deletion. 8. Locate and then expand the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers The registry entries for the printer drivers that are installed on the computer are stored in the Version-x subkey or subkeys, where x is a number (typically 2 or3).

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9. Expand the Version-x subkey or subkeys, and then delete the printer driver entries. To do this, right-click each printer driver subkey, and then click Delete.Click Yes when prompted to confirm the deletion. 10. Locate and then expand the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors View the list of subkeys. There should only be the following subkeys for the default print monitors:BJ Language Monitor Local Port PJL Language Monitor Standard TCP/IP Port USB Monitor 11. If there are any subkeys other than the subkeys that are listed in step 10, follow these steps: a. On the File menu, click Export. b. In the File Name box, type a descriptive name for this key - for example, type MonitorsRegkey, and then click Save. Use this backup of theHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key iif any problems occur after completing thisprocedure. c. Delete all the subkeys other than the subkeys that are listed in step 10.11. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when prompted to confirm the deletion. 12. If a local printer is attached, disconnect the printer cable from the computer and then restart the computer. 13. Verify that the Print Spooler service is running. To do this, follow these steps: a. Click Start, right-click My Computer, and then click Manage. b. Expand Services and Applications, and then click Services. c. In the right pane, right-click the Print Spooler service, and then click Start (if it is stopped). d. Quit Computer Management. 14. Reconnect the printer cable to the computer, add the printer and try to print a test page. To add the printer, follow these steps: a. Click Start, and then click Printers and Faxes. b. Click Add a printer. The Add Printer Wizard starts. c. Follow the instructions in the Add Printer Wizard to install the printer. Notes :-- For additional information about how to manually remove printer drivers, refer to the attached documentation. -- For additional information about how to troubleshoot printing problems in Windows XP, refer to article numbers 314085 and 308028 in the Microsoft®Knowledge Base.-- To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html


DescriptionLicense Verification failed with DocBuilder Pro dongle.

Solution CAUSE: The computer with the dongle installed does not have the correct Hardlock™ driver installed or there is a driver conflict with LPT1. SOLUTION: Download and install the latest Hardlock™ driver for the required operating system. Go to http://www.aladdin.com/support/hardlock/index.asp toaccess the files. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionCannot launch Configure from WebTools. Login may appear but configure applet is a grey square.

Solution CAUSE: Java™ version 1.6.xx may cause conflict on some systems. SOLUTION: From Microsoft® Windows Control Panel select Add/Remove programs and remove all Java™ updates and the Java™ run-time environment(may be listed as J2RE) - download version 1.4.2_17 from the Java™ archive site ( http://java.sun.com/products/archive/ )listed under J2SDK/J2RE-1.4. Afterversion 1.4.2_17 is installed relaunch WebTools and launch Configure. If prompted to update, select "Do Not Install", select OK/Allow for any additionalpop-ups. Login screen will appear and applet will now work. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


Description How to perform a Mail Merge using Microsoft® Word 2007.

Solution The attached documentation outlines procedures to:

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divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft® Word 2007. In other words, you only have a Word file with all the variable data incorporated. Noneed to add recipients from a spreadsheet. Notes : 1.The instructions are for both scenarios using Microsoft® Word 2007 and attached are the files used in the instructions. 2. To view the DOC file, Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB) can be obtained free from Microsoft® at thefollowing URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . 3. To view the XLS file, Microsoft® Excel® or Excel® Viewer must be installed. Excel® Viewer 2003 (9.9MB) can be obtained free from Microsoft® at thefollowing URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . 4. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


DescriptionWhen printing a large document from Microsoft® Publisher, a Publisher error box displays "There is not enough memory to display a picture. Some picturesmay display incompletely or not at all. To make more memory available, save your work and close other programs: then try again."

Solution CAUSE: Insufficient hard drive space for the spool folder. SOLUTION: Confirm the workstation has sufficient hard drive space to spool the print job. The Spool folder location can be confirmed by viewing the PrintServer Properties in Microsoft® Windows by clicking on Start, Settings, and then Printers. The Print Server Properties dialog box opens and now click on theAdvanced tab to view the spool folder location. The default location for the spool folder for Microsoft® Windows 2000/XP isC:\\WINDOWS\system32\spool\printers. If the C: drive space is not sufficient, you may encounter insufficient memory errors when attempting to print which may be more evident with larger print jobs.If the system is equipped with additional hard drives, the spool folder location can be pointed to a drive with additional hard drive space. Be sure to obtain theSystem Administrators approval before making any changes to the spool folder location.


DescriptionSeparate jobs based on name or address are required yet when using Mail Merge, all pages are stapled together.

Solution CAUSE: A macro should be copied into the normal.dot document. SOLUTION: Import word_mail_merge_printing macro into normal.dot. Set up the driver you want to use as the default and then set the finishing featuresdesired in Printing Preferences. Run normal.dot under macros; you should be presented with a question of how many sections are in the merge (i.e., howmany pages before the next name or address in the merge).


DescriptionDEMO watermark. Impose License Verification failed on a Dell™ workstation.

Solution CAUSE: Dell™ computers do not have the correct hardlock driver to recognize the Impose dongle. SOLUTION: Download and install the latest hardlock driver from Aladdin Knowledge Systems. For Microsoft® Windows XP workstations: ftp://ftp.ealaddin.com/pub/aladdin.de/hardlock/hldrv32.zip For 16-bit workstations: ftp://ftp.ealaddin.com/pub/aladdin.de/hardlock/hldrv16.zip SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionCannot print a tri-fold document from the IC-408 PostScript driver. The print job gets to the IC-408 and stops.

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Solution CAUSE: Incorrect settings. SOLUTION: To resolve: 1. In Publisher go to File=> Page setup=> Printer and Paper=> select your printer=> set paper size to 8.5x11S (this may not be necessary).2. Now print job to the hold queue or go into File print=> Printing prefrences=> Job info tab=> scroll downand set printer queue action to "process andhold".3. Print the job.4. In Command WorkStation™select Job=> open Job properties=> Basic tab=> change paper size to 8.5x11s and select the tray that has stockloaded.5. Under Finishing tab, select multi-trifold in from Folding options.6. Print thejob. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionWhen printing from multiple worksheets in Microsoft® Office Excel through an IC-408 or an IC-303 using short edge fed paper (8.5x11S, 8.5x14, 11x17…) setto staple in any position, the first sheet will will output correctly but the second sheet will jam in the finisher. This happens with the FS-503/FS-520/FS-607. Ifjob is viewed in Command WorkStation™ thestapling option is not set.

Solution CAUSE: The first sheet will follow correct paper path through finisher and stops in stacker waiting for other sheets in the set. After the first sheet there is a 3second pause before sheets 2 through 5 begin printing. Sheet2 does not follow correct path and attempts to bypass stapler section and output to Main traywhere it jams against conveyance section which is still set in the position for stapled sets. SOLUTION: Select File=> Print=> Select Entire workbook radio button=> Select Properties=> Under "Basic" tab select paper size=> Under "JobInfo" tab scroll down and select "Print Queue Action" to "Process and Hold"=> Click "OK" twice=> Open Command WorkStation™=> Right Click ondesired job and select "Properties"=> Under "Layout" tab set "Scaling" to 100=> under "Finishing" tab select desired stapling option=> Click "Print". Please see attacheddocumentation for Screen Capture walkthrough. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionMacintosh® O/S 10.4 is "crashing" several applications when selecting the printer and when sending the print job.

Solution CAUSE:Plug-ins from previous models ("konicacover", "konicafinisher" and "konicasetup) arein the library folder. SOLUTION: Remove"konicacover", "konicafinisher" and "konicasetup from the Library on the Macintosh® system. SPECIAL NOTE :Solution contribution by Mark D'Attilio, Production Print/SSD


DescriptionWhen printing from Microsoft® Office Excel using authentication and printng several spreadsheets within the same document, the authentication dialog boxpops up for each spreadsheet page.

Solution CAUSE: Improper selection in the printer driver. SOLUTION: Select PRINT ENTIRE WORKGROUP in the application dialog box. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD


DescriptionUnable to load version 1.1 system code on the IC-408. A socket connection error occurs at the PC.

Solution CAUSE: Microsoft® Windows Vista™ OS is being used to run the system software DVD. SOLUTION: Microsoft® Windows Vista™ is not supported at this time. Microsoft® Windows XP and Microsoft® Windows 2000 are supported operating

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systems. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Description“Please load 8.5x11 paper “message on the operation panel when using auto paper select options yet8.5x11 normal stock is loaded.

Solution CAUSE: Possible incorrect PostScript settings of the Fiery® IC-408 controller. SOLUTION: Print out a Fiery® configuration page and make sure that the PostScript setupisas follows: Paper Type: Plain Paper Color: White Paper Weight: 81-105 Note : All paper settings MUST match from the Fiery®, the driver and in the machine in order to print automatically or the job will have to be forced to printfrom the machineby pressing Detail Check and selecting a paper weight. SPECIAL NOTE : Solution contribution by Freddie Burnham and Chuck Tripp, Production Print/SSD


DescriptionWhy the MFP/print controllercannot print multiple page documents from Microsoft® Windows Vista™ 64-bit using Adobe® Photoshop® Elements version 6.

Solution Adobe® Photoshop® Elements version 6 is not compatible with Microsoft® Windows Vista™ 64-bit. Note : One can search for application compatibility with Microsoft® Windows Vista™ on the Microsoft web site. Some applications and printer drivers mightbe compatible with Vista™ 32-bit, but not Vista™ 64-bit. Always start your check here: http://www.microsoft.com/windows/compatibility/Default.aspx . SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD


DescriptionFiery® Impose within Command WorkStation™ is reducing/shrinking business cards or documents.

Solution CAUSE: PostScript setup SCALE TO FIT is enabled/ON. SOLUTION: Browse to the Fiery® controller via the Fiery® WebTools, launch the Configure (password - Fiery.1) and disable the Scale To Fit under theNetwork/PS setup. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


DescriptionWhen printing a B/W page from Microsoft® Office Publisher 2003/2007 color page click is counted.

Solution

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CAUSE:When printing, Publisher is defaulted to print as Composite RGB. SOLUTION: Change it to Composite CMYK. Please perform the following procedure: 1. Select File.2. Select Print Setup.3. Select Printer Details Tab.4. Select Advanced Printer Setup.5. Select the Separations Tab.6. Under Output, select Print colors as: Composite RGB (this willgenerate color page clicks).7. Change it to Composite CMYK.8. Select OK.9. Select OK.10. Now you can print the Document. Note :Please see the attached files forcomplete step-by-step procedure. To viewan AVI, Microsoft® Windows Media Playerversion 9 or newer must beinstalled. Downloadat: http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx . To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


Description"Adobe Version Incorrect" message when attempting to import/open a document on the Fiery® controller using Adobe® Acrobat® Reader version 9 orAdobe® Acrobat® Professional version 9.

Solution CAUSE: Current Fiery® limitation. SOLUTION:Fiery® will be able to supportAdobe® Acrobat® version 9 products sometime in mid 2009. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD


DescriptionHow to remove Fiery® printer driver PPD from Macintosh® OS 10.x.

Solution To remove drivers and PPDs from Macintosh® OS 10.X use the Fiery® Removal Utility. The DriverRemover.dmg file is attached. SPECIAL NOTE : Solution contribution by Chuck Tripp and Cesar Jimenez, Production Print/SSD


DescriptionCommand WorkStation™ (CWS) not displaying all properties of print job. The print job propertieswhen viewed in CWS only have three tabs: Basic, Job Infoand Summary. Missing are Media, Layout, Color, Image, Finishing, VDP and Stamping.

Solution CAUSE: Incorrect driver. SOLUTION: Install latest driver. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBSpublic site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS,Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD


DescriptionError message “The service Calibrator is currently used by Operator” appears.

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Solution CAUSE: IC-408 System code anomaly. SOLUTION: Install attached patch1-Z92DF on the IC-408 with system code versions 1.1/1.1a/2.0.The patch can also be downloaded from the Konica MinoltaDownload Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. This patch is to resolve the issue after it has occurred. It is not necessary to install this patch in advance. Notes : 1.Please refer to attached Release Notesprior to patch installation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloadedfor free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. To open the patch file using WinZip®, WinZip®should be installed. WinZip® can be downloaded from the WinZip® website:http://www.winzip.com/ddchomea.htm .The file can either be saved to disk or opened.It is recommended to download the ZIP and open from the localcomputer to view. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionIn Microsoft® Publisher 2002/2003, publications/records are not individually collated and stapled when duplexing and using the Mail Merge feature.

Solution CAUSE: Registry edit required. WARNING : In Microsoft® Windows, system configuration information is centrally located in the registry. While this simplifies the administration of acomputer or network, one incorrect edit to the registry can disable the operating system. The following list provides some best practices for using the registryand Registry Editor safely: Before making changes to the registry, make a backup copy. Back up the registry by using a program such as Backup. After making changes to the registry, create an Automated System Recovery (ASR) disk. Fortroubleshooting purposes, keep a list of the changes you make to the registry. For more information, see System State data. Do not replace the Microsoft® Windows registry with the registry of another version of the Microsoft® Windows or Microsoft® Windows NT-type operatingsystems. Use reliable tools and programs other than Registry Editor to edit the registry. Incorrectly editing the registry may severely damage the system. Use tools and programs that provide safer methods for editing the registry. Never leave Registry Editor running unattended. Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly.

SOLUTION: Microsoft® Publisher can be enabled to individually collate, staple and duplex publications/records when using the Mail Merge feature ofPublisher through a registry edit. This can be done either manually or by a script. To manually edit the registry Open the Registry Editor by clicking Start, click Run, type regedit , and then click OK. Go to:1. HKEY_CURRENT_USER\Software\Microsoft\Office\ \Publisher\Printing 2. Right-click on the Printing folder, select New => String Value.2. Create new "string value" called: NumberOfRecordsPerBatch 3. Double-click and set the Value Data to 1 . Instead of grouping records together into groups of 10to send to the printer (Publisher default), the records arenow sent in groups of 1 (i.e., each document is sent separately). Note : A value for this size setting can be set between 0 and 99999.

To update the registry "automatically" from a script 1. Download the scriptfrom http://ed.mvps.org/20031Rec.reg and save the REG file to the Desktop (script is also attached in case the URL cannot beaccessed).2. Double-click on the icon, and then click on Yes to the question, "Are you sure you want to add the information in C:DOCUME~1\administrator account\Desktop\20031Rec.reg to the registry?"3. The new value will be added to the registry. Note :Refer to Windows registry information for advanced users ( http://support.microsoft.com/kb/256986 ) for additional registry editinformation.

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Description Problems printing from Quark© 7.01/7.02 (Macintosh® OSX). Print jobs using Quark© Xpress 7.01 or 7.02 will not print to any Fiery® controller. Printing out of other applications on the same Macintosh® unitis OK. Quark© 7.0 from the same Macintosh® presents no problem printing.

Solution CAUSE: The OSX CUPS filter requires updating. SOLUTION: Please download the installer fromthe EFIweb site, then install it inthe Macintosh®. http://services.efi.com/support/drivers/download1.asp?oem=efi Notes : 1.Please go to the above web site, then select "OSX CUPS Filter FIX - x.x.xxxx" in the pull-down menu. Filename: CUPS_Installer.hqx This installer simply updates the CUPS filter to resolve the Quark© issue. 2.For controllers that receive Intel® Macintosh® drivers, this file will provide the same fix for Quark© 7.01 as provided with the Intel® Macintosh® drivers. SPECIAL NOTE : Solution contribution by KMBT (Japan).


DescriptionUnable access various print driver functions from Adobe® PageMaker 7.0.

Solution CAUSE: PageMaker uses just the PPD file from the printer for selecting print driver options. Only PPD features will be available in the driver PPD. SOLUTION: There is a workaround for this issue that will allow access to all print driver features. This is only for Microsoft® Windows-based systems. 1. Rename the PPD4 folder to anything other than PPD4. 2. Launch PageMaker and open the document. When selecting "Print" from the file menu, an error will occur which reads: "Output may not look as expected.No valid PPD files were found. Check the PPD4 directory in USENGLSH". Ignore this error and press Continue. If the desired driver is not the default driver,select it. This error will occur again. Press continue if the error comes up. 3. Press the "Setup" button. This will launch the normal GUI interface of the Fiery® driver. Make any driver selection that would normally be selectable fromany application. This also includes being able to select features that were not part of the PPD file (i.e., Secure Print, User ID, etc.). Note : The PPDs for all printers installed are stored in the PPD4 folder in PageMaker. When printing to another installed printer PageMaker will not be ableto locate the PPD, and the PPD4 folder will have be renamed back to PPD. 4. This workaround is only to access features available in the Windows-basedDLL driverwhich are not available in the PPD. If these features are requiredregularly, and more than one printer is used, it would be better to use another application such as Adobe® InDesign. SPECIAL NOTE : Solution contribution by Craig Blyther, ESS/SSD


Description"Access Denied" error message when trying to load patches via a Remote Desktop connection.

Solution CAUSE: Incorrect configuration. SOLUTION: At the PC, copy the patch files that will be installed to a flash drive. Remove the flash drive from the PC and access the Fiery® viaa RemoteDesktop connection. Plug the flash drive back into the PC.Remote Desktopshould now see the flash drive. Unpack the patch files and install them onto theFiery®. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD


Description Unable to print 11x17 booklets using Microsoft® Office Word. Thedocument prints on 8.5x11 with booklet impositionwhen properties specifiedare 11x 17 with booklet imposition and finishing.

Solution CAUSE: Incorrect setup. SOLUTION:Set up all imposition and finishing options under the Properties tab of the driver. At the main driver screen change [Scale to paper size:] fromNone to Tabloid (see attached). Note : To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD

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DescriptionInternal error -5 when printing with finishing features from Adobe® Acrobat® 8.

Solution CAUSE: Additional PostScript setting is necessary. SOLUTION: From Adobe®, click File, Print, Advanced, and use the drop down arrow under the Font and Resource Policy. Set the Font and Resource Policyto Send for Each Page. Note : Changing the Print method to Language Level 2 will also resolve the problem.


DescriptionWebDownloader is not listed in WebTools.

Solution CAUSE: When configuring WebTools, WebDownloader was unchecked causing it not to be displayed in WebTools. SOLUTION: Perform the following procedure: 1. Enter WebTools. 2. Select Configure. 3. Select WebDownloader. 4. Select Done. 5. Enter WebTools and WebDownloader should be listed. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionUnable to create and use Fiery® FreeForm from the driver.

Solution CAUSE: The PCL driver is being used which does not support Fiery® FreeForm. SOLUTION: Install the PostScript driver if it is not already installed and use it for any Fiery® FreeForm jobs. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


Description"Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.

Solution CAUSE: Driver incompatibility. SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase thelabels from Stamps.com. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionBooklet is not a selection under printer features in the version 1.1 driver. Booklet had been a selection in previous version drivers.

Solution CAUSE: Change in specification with version 1.1 code. Booklet is no longer supported from the driver when printing from a Macintosh®. SOLUTION: Booklet jobs should be printed to the hold queue of Command WorkStation™ and then changed to booklet layout in Command WorkStation™.Refer to the release notes for the specifics. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe®

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web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


DescriptionCannot print from a Macintosh® client running OS 10.4.x. When the print icon is selected, nothing happens.

Solution CAUSE: A specific PPD plug-in may be invalid. SOLUTION: To remove the plug-in, perform the following procedure: 1. From the Finder's Go menu, choose Go To Folder. 2. Select Library/Printers/PPD Plugins. 3. Remove the file "XeroxAccounting.plugin". 4. Try printing the file again. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD


Description Slow printing issue when utilizing Macintosh® OS 10.4.x.

Solution CAUSE: Issue with the CUPS daemon configuration file on Macintosh® OS 10.4.x. being corrupt. SOLUTION: The old CUPS daemon configuration file must be deleted and a new one created. Please see the attached document for instruction on how toremove and re-create the daemon configuration file. SPECIAL NOTE : Solution contribution by Tim Blevins - KMBS/Cleveland


DescriptionThe Fold feature is grayed out in the Macintosh® OS 10.x driver. The correct finisher is selected in the driver.

Solution CAUSE: The Fold feature will appear grayed out if the incorrect paper size is selected in the application . SOLUTION: In the application, select File\Page Set Up and select either Letter R or 11x17 size paper. These are the two sizes of paper that can be folded. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD


Description"Master Installer.exe Needs To Be Loaded" error message when loading Command Workstation™ (CWS).

Solution CAUSE:Fiery® MasterInstaller application is not installed on the workstation. SOULTION:The Fiery® Master Installer application is required to install\update EFI® user software.Please reference the attached Fiery® tech note for furtherinformation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionTabloid (11x17) booklet creation on a Fiery® IC-408, IC-303 and IC-305.

Solution Please perform the step-by-step proceduresin the attached documentation. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can bedownloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

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Description"This job contains mixed media settings. If you impose this job, mixed media settings will be applied for sheet range rather than page range" messagewhenprinting a job that does not contain mixed media.

Solution CAUSE: Mismatched driver and Fiery® system software versionsused. SOLUTION: Ensure that the Fiery® driver version matches the system software version. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionCalibration screen closes when measuring with the ED-100 in Microsoft® Windows Vista™.

Solution CAUSE: User Account Control is enabled on Microsoft® Windows Vista™ workstation. SOLUTION: TurnOFF UAC control (see attached documentation for detailed procedure). 1.Click onStart ? Control Panel ? User Accounts (you maywant to choose Classic View at the control panel for easier access). 2. Select Turn User Account ControlON orOFF. 3.Uncheck Use User Account Control (UAC) to help Protect your computer. 4.Select OK. Note : To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionWiththe PostScript printer driver, fonts change when using the fold and staple options.

Solution CAUSE: Incorrect driver settings. SOLUTION: Enter the driver settings and under the PostScript tab change the "Send TrueType fonts" from "Automatic" to "Outline" or "Bitmap"; also changethe TrueType font setting to "Download as soft font". Making these changes will keep the fonts that aresent with the print job; they will not be substituted. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD


DescriptionSelected areas, like charts, print in black when color is selected from Microsoft® Excel 2007. Driver is defaulted to black. If color is selected for the entiredocument all will print in color.

Solution CAUSE: Service Pack 2 for Microsoft® Office 2007 has not been installed. SOLUTION: Install Microsoft® Office 2007 SP2. To install the Service Pack, run Microsoft® Update or download from the Microsoft Office Online Downloads page . SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD

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IC-408 Warm-up, wrong display, incorrect operation, lock-up


DescriptionScan to E-mail addresses/one-touchesare not being retained on the MFP.

Solution CAUSE: System code update required. SOLUTION: Please download and install IC-408 System Code version 1.1 or greater. The latest version firmware or system software is available via theKonica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware andmore'. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD


DescriptionError code C-4850 (C4850).

Solution PROBABLE CAUSES: 1. Firmware update required. Please update to firmware version 40 or greater. The latest version of firmware, system software or print drivers is available via the Konica Minolta DownloadSelector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : If the problem occurs while using the SD-501, install mimimum version 30-GCD for the Saddle Stitcher. A C-4840 (C4840) code may also beindicated. 2. The Overall Control Board has failed. Replace the OACB (p/n A03UH0105A). IMPORTANT : Firmware should be updated to version 40 before replacement of the OACB. 3. Incorrect initial settings. Perform the following: a. Depress "Utility" b. Select "User setting" c. Select "Initial setting" d. Select "Copy Initial Setting" e. Select "ADF" or select "1 -> 1" on initial copy mode f. Press "OK" Note :This is a firmware bug that will be corrected a future release of firmware (above version 41). SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Chuck Tripp, Production Print/SSD


DescriptionCalibration page does not print. There is nomessage on the printer orcontroller that indicates the job was sent.

Solution CAUSE:Image stabilization control has been disabled on the mainbody(dipswitch 24-2 set to1). SOLUTION: Set dipswitch 24-2 to0 by accessing Tech Rep Mode => System Setting => Software SW Setting. SPECIAL NOTE : Solution contribution by Rich Raynor, ESS/SSD and Jim Behrends, Production Print/SSD


Description"Press Start to Restart" messagewhile copying or printing.

Solution CAUSE: Paper is misfeeding from the paper tray. SOLUTION: Replace the paper tray feed rollers. Please see the attached Bulletin Number 6198for further information. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

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http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD andEd Bellone, Production Print/SSD


DescriptionThe IC-408 controller is not recognized when connected to the bizhub PRO C6500.

Solution CAUSE: Incorrect settings. SOLUTION: Soft switch 2-1 must be set = to 1 in order to recognize the IC-408 controller. The default setting is 2-1 = 0. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD


DescriptionOT-502,printing does not stop after tray is full.

Solution CAUSE: Firmware bug. SOLUTION: Install latest firmware version. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Rich Raynor, ESS/SSD


DescriptionController button is blank on the MFP and the Fiery® web page is completely functional when browsing out to the controller, but it indicates “EstablishingSerial Connection”.

Solution CAUSE: The controller is not communicating with the machine image processing board (IPB) due to abad connection or possibly amalfunctioning videocable. SOLUTION: Try flipping or reversing the ends of the video cable and reconnecting; tighten securely. Replace the cable (p/n 45053602) as necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


DescriptionIf interrupt copy is performed during printing and a jam occurs or the interrupting copy job is deleted, the controller locks up indicating “Printing” on CommandWorkStation™.

Solution CAUSE: Firmware update required. SOLUTION: Please update to firmware version 40 or greater. The latest version of firmware, system software or print drivers is available via the KonicaMinolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.


DescriptionController is calling for incorrect paper size when inserting tabs.

Solution CAUSE: Firmware bug. SOLUTION: Install version GCE41 special firmware. Note :The firmware is available for download via the Konica Minolta Download Selector..1. Login in via www.mykonicaminolta.com 2. Select the "Service"tab locatedat the top of the page.

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3. Select the "SSD (DNA, Drivers, MSDS)" link locatedto the left.4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.5. Select the "Download MSDS, Drivers, Firmware and more" link locatedto the left. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BES

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Description When using the new version ES-1000 with EFI Spot-On® (serial numberrange of 870000 to 899999), the device is not recognized by the application. Thedevice works correctly when using it for calibration.

Solution CAUSE: Thecurrent shipping versions of ColorWise™ Pro Toolswhich were released before January 19, 2007 contain a configuration file for the Spot-On®application which references valid ES-1000 serial numbers. The serial numbers of the currentshipping devices areoutside of the valid serial number range asdefined by the configuration file. SOLUTION: If ColorWise™ Pro ToolsSpot-On® does not connect tothe ES-1000, but ColorWise™ Pro Tools Calibrator® does, it is easy topatch anyinstalled version of ColorWise™ Pro Tools by replacing the existing 'Spoton.Device' file with the updated version distributed in1-SJZB3.zip which is availablefor download from the Download selector or is attached to this solution along with the Release Notes. Notes : 1. The standard location of Spoton.Device is:a. Microsoft® Windows computers: <Program Files\Fiery\ColorWise Pro Tools> b. Macintosh® OS X computers: <Applications\Fiery\ColorWise Pro Tools > 2. To open the file(s) using WinZip®, WinZip® must be installed. WinZip® can be downloaded from the WinZip® website:http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the localcomputer to view. 3. To view the document, Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB) can be obtained free from Microsoft® at thefollowing URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .


DescriptionTroubleshooting common FTP configuration problems.

Solution COMMON FTP CONFIGURATION PROBLEMS * The username or password is not correct. The password is usually case sensitive.* FTP is configured using a PORT other than PORT 21.* After several unsuccessful logon attempts, the account has been locked out.* Firewall software is installed between the printer and the FTP server. The firewall is configured to block PORT 21.* The FTP server is located on a different network segment and the gateway address is not configured on the NIC.* The file path is not configured or is incorrectly configured. * A " / " must be entered for files that are going to the root of an accounts FTP directory.* User account only allows 1 simultaneous logon and the account is being used by someone else.* The user account does not have upload permissions to write to a folder.* Scanned files are being sent to a nonexistent directory and the user account does not have permission to create a directory. * The user account has a disk quota assigned to it and it has been exceeded. * The FTP server is outside the customer's network and must pass through a proxy server for access; The KMBS NICs cannot be configured for proxy access.


Description IE7 Internet Explorer 7 errors when launching the Fiery configuration utility that is used on all system 8 Fiery's.

Solution Currently, EFI does not support WebTools and Configure utilities with Microsoft’s newly released Internet Explorer 7 (IE7). These applications may not launchcorrectly when used with IE7. EFI is currently working on a fix for this issue for current Fierys.


DescriptionHow to retrieve scan to HDD using Fiery® Remote Scan 5.

Solution To retrieve scan to HDD using Fiery® Remote Scan 5, perform the following: 1. Connect to the controller using Fiery® Remote Scan 5. 2. Enter box name and password. If scanned to guest boxuse guest with no password. 3. Select the file and then select Send. 4. On the next screen check Save to Disk and select Save As. 5. Browse to location to save, name file and save.

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DescriptionCustom paper sizes will not print from QuarkXPress®.

Solution CAUSE: Paper tray settings are set to mm. SOLUTION: Change the paper tray settings to inch. To change the paper tray settings to inch, perform the following: 1. Press [Utility/Counter]. 2. Select [User Setting]. 3. Select [System Setting]. 4. Select [Unit Setting]. 5. Select the desired setting [mm], [Inch (decimal)], [Inch (fraction)] and select [OK]. 6. Exit the User Setting mode.


DescriptionList of equipment that is no longer being supported.

Solution Please see attached Product & Technical Support Bulletins 1792 and 2443 andMarketing Bulletin#07-GB-016. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html


DescriptionUnable to print using Account Track.

SolutionCAUSE: The "Advanced Printer Features" is enabled on the shared print driver.Having this option enabled prevents proper operation of ECM (User ID) settings made in the driver under Fiery® Printing -> Owner Information. The data input into the Owner Information fields does not carry over to printer when printing through a shared queue.

SOLUTION: To Disable (uncheck) the "Advanced Printer Features", perform the following;1. From the shared printer on the server, right click and open the Properties window.2. Select the Advanced tab.3. Disable (uncheck) the "Enable advanced printer features" located at the bottom of the window.4. Click APPLY to save the change.


Description The user and setup guides indicate the IC-408 is shut down from the bizhub PRO C6500 control LCD. There is no option to perform this task from the LCD.

Solution CAUSE: EFI documentation is incorrect. The correct procedures are listed in the Japanese documentation, but not in the English documentation. SOLUTION: The correct method to shut down the IC-408: 1. Use the soft power button or the main power switch on the IC-408. Which method used depends on the reason for powering down. a.If the controller needs to be disconnected or removed from the C6500, use the main power switch. b. If just powering down to load system code or some other administrative task, use the soft power button. Note :Hold down the soft power button for about 5 seconds to power down. When using this method, there is still a small amount of power being applied tothe controller as it is not completely OFF. 2.Using either method, the system will have a delay to write data before powering down. This prevents the possibility of corrupting the system by shuttingdown improperly.


Description How to setup Scan-to-Mailbox (scan to hard drive) on a Fiery IC-408.

Solution SOLUTION: Please see the attached PDF for detailed instructions. It includes setting up a mailbox and various ways to retrieve scanned files, including: 1. Fiery WebTools

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2. Fiery Remote Scan 3. Word/TWAIN NOTE: The file is approximately 3MB, so it will take a little time to download.


DescriptionHow to enable scan to E-mail.

Solution Scan to E-mail can usually be set up from the controller setup but due to the limited setup features on the IC-408 it can only be done using a web browser.Toenable scan to E-mail perform the following: 1. Access the controller with a web browser. 2. Select Webtools. 3. Select the Configure Tab. 4. Select Launch Configure. 5. Select yes on all security warnings for the new window. 6. Log in as Administrator using the password of "Fiery.1". 7. Under Network, Services, Email input the settings provided by the customer. 8. Select Apply and Reboot to save the settings. Note : Any other setting that may be requiredshould be performed at this time prior to rebooting.


Description How to get an Activation Certificate or Authorization Code to activate EFI controller features

Solution SOLUTION: When an EFI option is purchased, you receive a certificate with a certificate number. You must get an authorization code from EFI to activate the featureson the controller. The code is obtained from http://www.efi.com/activation . Follow the onscreen instructions to obtain the code. You will need the 16-digit system ID code from the controller on which the option is being installed. TheID code is in the upper left section of the controller configuration page. After a code is obtained, the option is activated from the Setup > Enable Optionsmenu on the controller. Notes:1. For further information on enabling the options, refer to the Activating Options on the IP-921/X3e 50C-K document.2. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:http://www.adobe.com/products/acrobat/readstep2.html


DescriptionSide 2 of booklets print upside-down.

Solution CAUSE: Binding position is set incorrectly in the Fiery® driver. SOLUTION:Set booklet to Left Binding under the Layout tab of the Fiery® driver.


DescriptionWhen searching solutions by models,referenced links for the documentsare notaccessible.

Solution CAUSE: This is a search of the printed database. The links are locatedwithin the solution in the database. SOLUTION: Copy the solution ID number into the Knowledgebase look-up Keyword field and select Search to access the solution complete with active linksto attached documents. Note : If there is an actual 'dead' link within the solution, please send an E-mail to [email protected] with the solution ID number and pleaseidentify the link.

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DescriptionHow to create Signature Booklets from either Adobe® Acrobat™ or Microsoft® Office Word.

Solution To create Signature Booklets from Adobe® Acrobat™: 1. Select File. 2. Select Print. 3. Choose the IC-408 and click Properties. 4. In the Basic Tab, select: a. Duplex: Right & Left Binding b. Paper Size: 8½x11S c. Orientation: Portrait 5. In the Layout Tab select: a. Booklet Maker: Saddle-Left Binding b. "Booklet Best Fit" 6. In the Finishing Tab select: a. Fold: Multi Half Fold b. Stapling: Center 7. Press OK twice. To create Signature Booklets from Microsoft® Office Word: IMPORTANT : Make sure to have a minimum of 8 pages. 1. Select File. 2. Select Page Setup. 3. Select the Paper Tab=> Paper Size=> 8½x11S. 4. Press OK. 5. Select File. 6. Select Print. 7. Choose the IC-408 and click Properties. 8. In the Basic Tab, select: a. Duplex: Right & Left Binding b. Paper Size: 8½x11S c. Orientation: Landscape 9. In the Layout Tab select: a. Booklet Maker: Saddle-Left Binding b. "Booklet Best Fit" 10. In the Finishing Tab select: a. Fold: Multi Half Fold b. Stapling: Center 11. Press OK twice.


DescriptionColorWise™ Pro Tools causes a Java™ error when launched.

Solution CAUSE: An incompatible version of Java™ is installed on the computer. SOLUTION: Remove the existing version and install Java™ 5, version 2. It is available with the Command WorkStation™ installation or from the Java™download archives .


DescriptionUnable toscan to SMB.

Solution CAUSE: DNS server TCP/IP address is not entered on the Fiery®. SOLUTION: In Fiery® Setup, enter the TCP/IP address for the DNS server.


DescriptionHow to determine what version of Sun Java™ is installed on a Microsoft® Windows workstation.

Solution

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IC-408

To determine what version of Sun Java™ is installed, perform the following: 1. From a command prompt type:java -version 2. Press Enter. 3. The version of Sun Java™ will be indicated. If the command is not recognized then Sun Java™ is not installed.


Description How to activate EFI features.

Solution SOLUTION: See the attached filecomplete instructions. Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html


Description Unable to configure options on the PostScript driver after downloading the shared driver from Fiery® controllers (running Microsoft® Windows). The Addbutton and Update button are grayed out.

Solution CAUSE: The driver installed locally on the Fiery® controller is incorrectly configured. SOLUTION: From a workstation in the local subnet access the Fiery® controller using Microsoft® Windows Remote Desktop: User id:administrator Password:Fiery.1 1.In the Printer and Faxes window (Start=> Settings=> Printers and Faxes) right-click on the Print object and select Properties.2.Confirm that Two-Way Communication is checked and localhost is defined as the printer TCP/IP Address or DNS name.3.Click Update or Defaults to populate the Installed Options field with the correct items.4.Exit Remote Desktop. 5.Download the configured print driver from the Fiery® controller to the workstation using the SMB method (above).6.Confirm that the driver options are configured correctly by checking properties of the new driver. Note : It may be necessary to delete the previous printer object and print driver (using server properties) reboot the workstation, then install the shareddriver from the Fiery® controller.Please review the attached PDF containingscreen shots for further detail.


DescriptionPrint jobs are automatically deleted when a paper mismatch occurs.

Solution CAUSE: The Fiery® controller default settingautomatically deletes the print job when a paper mismatch occurs. SOLUTION: In Fiery® server set up, set Enable Cancel on Mismatch to NO. To set the Enable Cancel on Mismatch setting, perform the following: 1. Connect to the Fiery® using a web browser. 2. Select Web Tools. 3. Click on the Configure tab. 4. Click on the Launch Configure tab. 5. Enter the Fiery® password. The default password is 'Fiery.1'. 6. Select Server. 7. Select Jobs. 8. Under Job mismatch, uncheck the Enable Mismatch Action check box. 9. Click Apply. 10. Click Reboot.


DescriptionImages are scaled too small when printing a booklet.

Solution CAUSE: If the image is already correctly scaled for the booklet, selecting 'Bookletbest fit' may cause the document to be scaled within the printer margins. Ifthe document margins are already the correct size this may not be desired. SOLUTION: Do not select 'Booklet best fit' in the driver if the document is already correctly scaled.

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DescriptionColor Profiler® and Command WorkStation™ crash on a Macintosh® with an Intel® processor.

Solution CAUSE: Old utilities for the "non-Intel" Macintosh® computers are being used. SOLUTION: EFI has released utilities that support the Intel®-based Macintosh® computers. Note : These utilities are available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clickingon 'Download MSDS, Drivers, Firmware and more'.


DescriptionCannot select a different paper source at the machine panel when printing.

Solution CAUSE: Enable Job Mismatch isselected. SOLUTION:Set Enable Job Mismatch to NO: 1. Enter Fiery® Setup/Configuration. 2. Select Server Setup. 3. Deselect Enable Job Mismatch. 4. Exit Fiery® Setup/Configuration and reboot the Fiery®.


DescriptionBlues print purple when printing from Adobe® Acrobat®.

Solution CAUSE: 'Use Media Defined Profile' is set in the printer driver. SOLUTION: Change the output profile in the driver to use the Server Default Profile. To do this, perform the following: 1. Select File =>Print. 2. Click [Properties]. 3. Select [Color]. 4. Click [Expert Settings]. 5. Select the [Use Server’s Default]. 6. Click [Update]. 7. Click OK three times to print the document.


DescriptionPrint job prints properly but they are not listed in the Printed Jobs list in Command WorkStation™ (CWS).

Solution CAUSE:LPR queue name is set to Direct in the Fiery® print driver. This causes the print job to only go intoRAM on the Fiery® andif the Fiery® is restarted,these jobs will not be listed in CWS. SOLUTION: Change the LRP queue name to Print. This setting allows the print job to be stored on the Fiery® hard drive (normal operation).


DescriptionWill installed options such as FACI or Production Print be lost if Fiery® system code is reloaded?

Solution Installed options will not be lost if Fiery® system code is reloaded. This information is storedin the Fiery® motherboard BIOS.


DescriptionHow to print to a printer on a Microsoft® Windows XP PC from a Macintosh® running OS version 10.4.x.

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Solution Please perfrom the step-by-step procedure mentioned in the attached document. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html


DescriptionNumber of pages/sets remaining in a job is not displayed when printing.

Solution CAUSE: This is specification for this machine. It will not display the pages/sets remaining in a print job on the mainbody display. SOLUTION: This information can be viewed in EFI Command WorkStation™ (CWS)version 4.5 or higher. CWSwilldisplay the pages/sets remaining in a printjob.


DescriptionThe IC-408 is not recognized by the bizhub PRO C6500.

Solution CAUSE: Incorrect settings or corrupt system code. SOLUTION: Verifiy that DipSW 2-1=1 to allow recognition of the IC-408. If the DipSW is set correctly, reload system code to correct the recognition issue. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.


DescriptionHow to set up scanning to a secure mailbox.

Solution To set up a secure mailbox on the IC-408 controller, perform the following: 1. Access the IC-408 home page with a web browser. 2. Enter the Admin password to access Admin Mode for Mailbox (default is 'Fiery.1'). 3. Select Create Mailbox. 4. Enter desired name and password and select Apply. 5. Log out of Admin mode.


DescriptionHow to set up a one-touch scan to HDD for a secure mailbox.

Solution To set up a one-touch scan to HDD for a secure mailbox, perform the following on the machine LCD display: 1. Select Scan. 2. Select HDD. 3. Select Address Input. 4. Select and enterthe secure mailbox name for theBox Name. 5. Enter the desired information into the Register name and Search Character. 6. SelectRegister to enter into address list.


Description Performing calibration using EFI ColorCal™ will produce poor output quality.

Solution CAUSE: This is a system code bug in IC-303version 1.01 or IC-408 version 1.0. SOLUTION: EFI has released a patch for the IC-303 and IC-408 that resolves this issue. Patch 1-QJYP5.exe is for both the IC-303 and the IC-408, but thepatch file'designation' is different when searching forit in the KMBS Download Selector.

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In the Download Selector, 1-QJYP5.zip is for the IC-303 and 1-RKPWY.zip is for the IC-408, yet both ZIP files contain the 1-QJYP5.exe patch file andRelease Notes for each controller. Notes : 1. Attached is the patch file and corresponding Release Notes. 2.The patch only applies to version 1.01 (IC-303) or 1.0 (IC-408) system code and will come bundled into the next release version of system code. 3. The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CSExpert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 4. To view the document(s), Microsoft® Word® or Word® Viewer must be installed. Word® Viewer 2003 (11.7MB) can be obtained free from Microsoft® atthe following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .


DescriptionFD-501, Z-fold is incorrect on second and subsequent sheets fed from main body trays as compared to Post Inserted jobs.

Solution CAUSE: Incorrect version firmware on the FD-501. SOLUTION: Install FD-501 (multi-folder H) version15BM0Y0-00H1-G00-20 or higher on the FD-501 when the bizhub PRO C6500 is running version 25 orhigher. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.


DescriptionAre Konica Minolta MFPs compatible with Category 6 cable standard?

Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard. Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5/5e and Category 3cable standards. Cat-6 features more stringent specifications for crosstalk and system noise. The cable standard is suitable for 10BASE-T/100BASE-TX and 1000BASE-T(Gigabit Ethernet) connections and it provides performance of up to 250MHz.


DescriptionHow to acquire Command WorkStation™ for installation.

Solution Command WorkStation™ is available on the controller to download and install. To download, perform the following: 1. Enter the TCP/IP address of the controller inthe browser. 2. When the web page comes up, select webtools. 3. Select the downloads tab. 4. Select Client Software installer and follow the prompts. Note : Previous versions of Command WorkStation™ should be removed before installing.


DescriptionPrint quality looks poor after performing calibration when using a densitometer with a serial connection.

Solution CAUSE: A 3rd-party serial-to-USB adapter is being used to connect the serial densitometer to the computer USB connection. SOLUTION: Calibrate using the serial densitometer to a computer with a serial connection that does not require any adapter.


DescriptionUnable to print from AS/400™ using IBM SNMP driver.

Solution CAUSE: Incorrect AS/400™ configuration. SOLUTION: This model can be set up as a device printer on the AS/400™. When printing SCS, this setup can be used with the stock controller NIC cards.

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This setup supports page range control but does not support specific tray calls. In order to support tray call the AS/400™ workstation customization table (ifthere is one) must be modified.To load an SNMP driver compatible with the Konica Minolta controller, perform the following:1. From the Main Menu under Selection or Command, type:crtdevprt 2. Change the following to set up the printer (those settings not changed, keep at default): a. Device Description - (name the printer i.e., Konica Minolta) b. Device Class - *LAN c. Device Type - 3812 d. Device Model - 1 e. LAN Attach - *IP f. Port number 9100 g. Font Identifier - 011 h. Form Feed - * Autocut i. Manufacturer - *HPCOLORLJ j. Paper Source (both) - *letter k. Address - (IP address of the NIC) l. User-defined options - *IBMSHRCNN m. System Driver (hit F4) - *IBMSNMPDRV Notes : A. Vary ON the device to allow attachment. B. Review the attached configuration for IBM SNMPdriver configuration on the AS/400™. C. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html


DescriptionHow to display 'held' or 'printed' jobs on the touchscreen.

Solution To display held print jobs on the touchscreen, perform the following: 1. Touch [MACHINE] on the touchscreen. 2. Touch [Controller] on the touchscreen. 3. Touch [Job List] on the touchscreen. 4. Touch [Held Jobs] on the touchscreen. The held jobs will be displayed on the touchscreen. 5. To return to the normal screen touch [MACHINE] on the touchscreen. 6. Touch [COPY] on the touchscreen. To display printed jobs on the touchscreen, perform the following: 1. Touch [MACHINE] on the touchscreen. 2. Touch [Controller] on the touchscreen. 3. Touch [Job List] on the touchscreen. 4. Touch [Printed Jobs] on the touchscreen. The printed jobs will be displayed on the touchscreen. 5. To return to the normal screen touch [Back] on the touchscreen. 6. Touch [MACHINE] on the touchscreen. 7. Touch [COPY] on the touchscreen.


Description How to enable Remote Desktop

Solution To enable Remote Desktop on the Fiery, perform the following: 1. Go into the Fiery Server Setup 2. Under Server Setup, set Enable Remote Desktop to YES


DescriptionHow to set up scan to HDD for a guest user.

Solution To set up scan to HDD for a guest user, perform the following on the machine LCD display: 1. Select Scan. 2. Select HDD. 3. Select Address Input. 4. Select and enter desired information for Box Name, Register Name, and Search Character. 5. Select OK to accept for single use or Register to enter into address list.At this time, scan setting can be chosen and the document scanned.

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DescriptionMemory specification for the IC-408.

Solution The IC-408 comes standard with a 512MB DIMM and is upgradeable to 1GB with an additional 512MB DIMM (p/n 7640002934). Notes : 1.Patch file IC408_memupgrade.exe is required for installation (see attached4MB file). 2. The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CSExpert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.


DescriptionIC-408 Gigabit Ethernet support.

SolutionThe IC-408 RJ-45 port is for twisted pair (10BaseT/100BaseTX/1000BaseT) network connection. Gigabit Ethernet is supported with the NIC speed set toAuto.


DescriptionController will not boot after installing the memory patch.

Solution CAUSE: The memory patch was installed without installing the additional 512MB of memory. SOLUTION: The memory patch is to allow the controller to recognize the additional memory. If the patch is installed without the additional memory, thecontroller will not boot. To resolve, install the 512MB memory upgrade (Item #7640002934). This will increase the memory to a total of 1GB.


Description How to install Auto Trap.

Solution SOLUTION: See the attached file for detailed instructions to install the software onto the USB thumb drive, and instructions for installing the EFI Auto Trap feature. Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html Summary of steps: 1. Items needed: a. USB_Flash_Program_CD_v3.1.1.iso b. Feature Activation software, version 1.0, CD for Fiery X3eTY2 Servers. c. USB thumb drive: minimum 32MB for activating features, 2GB for system software. d. EFI Auto Trap dongle (item number 7640002569). 2. Be sure your computer boots from its CD drive, not from the hard drive. Note: To enter BIOS, use F2, F3, F8, or DEL during boot (varies by brand). IBM Think Pad R51 usesF1. 3. Turn off the Fiery and the copier.4. Insert the USB thumb drive and EFI Auto Trap Dongle in the IC-408 USB Port.5. Turn on the Fiery.You will see the following codes: a. 00 - Update process is starting. b. 01 or 02 - Update is in progress. c. F0 - Update is successful. d. FF - Update is complete. 6. The Fiery will shut down automatically.7. Remove the USB thumb drive and the EFI Auto Trap dongle.8. Turn on the Fiery.9. Afterthe Fiery isidle, print a configuration page. Note: EFI Auto Trap will be listed on page 2 under BIOS Setup, Installed Options.


Description LED error codes (BIOS POST error codes)

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Solution SOLUTION: See the attached file for a complete list of LED error codes (BIOS POST error codes).


DescriptionES-1000 from the EFI™ Color Profiler Kit

Solution The ES-1000 Spectrophotometer is available with theEFI™ Color Profiler Kit (Item #7640000747). The EFI™ Color Profiler Kit includes the ES-1000 Spectrophotometer and monitoring profiling software. It works oncomputers running Microsoft® Windows2000/XP only.


DescriptionUnable to print on 8½x11 paper from Microsoft® Word. NO PAPER 8½x11S error message is displayed. Page setup in Word and the Fiery® print driver areset to 8½x11.

Solution CAUSE: Microsoft® Word options are set for a default paper tray. SOLUTION: Set the default paper tray to Use Printer Setting in Microsoft® Word options. To configure the options in Word, perform the following: 1. Open Microsoft® Word. 2. Select Options from the Tools menu. 3. Select the Print tab. 4. Using the drop down arrow next to the Default Tray dialog box, select Use Printer Setting. 5. Select OK.


DescriptionPLEASE LOAD MILLIMETER SIZE PAPER (305mmX245mm) IN TRAY message in Command WorkStation™ when printing 8.5x11 PDFs to 12x18.

Solution CAUSE: Incorrect setting in the driver. SOLUTION: Verify on the print driver, whengoing to print (File Print), that the CHOOSE PAPER SOURCE BY PDF PAGE SIZE is unchecked or deselected.


Description The entire document prints on the cover stock when printing from PageMaker® 7.0.

Solution CAUSE: Cover stock is being fed from a tray other then the bypass tray. SOLUTION: Insert covers from the bypass tray when printing from PageMaker® 7.0.


Description How to perform Print Screens (screen shots) from a Microsoft® Windows OS and Macintosh® OS.

Solution Please see the attacheddocument for detailed information. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html


DescriptionHow to determine if the IC-408 memory upgrade patch (IC408 memoryupgrade.exe) has been installed on the controller.

Solution

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IC-408

The IC-408 memory upgrade patchwill be shown as 1-PWBLX on the IC-408 configuration page.


Description When sending a print job using Fiery® Freeform the machine locks up.

Solution CAUSE: The IC-408 code is corrupt. SOLUTION: Reload system code on the IC-408. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.


DescriptionPrinting to a Windows Samba shared printer from a Macintosh®.

Solution Please perfrom the step-by-step procedure mentioned in the attached document. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html

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Documents

X3eTY2_65C_Oct2009