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Table of ContentsIntroduction ......................................................................................................................2
Overview ............................................................................................................................2
Organizational Chart and Functions ..............................................................................3
Vision, Mission, and Values ..............................................................................................4
Objectives and Goals ........................................................................................................5
Strategic Performance Measures ...................................................................................6-7
Achievements of 2008 .......................................................................................................7
Balanced Scorecard Methodology ...................................................................................8
Summary ............................................................................................................................8
BSC Sampling of Response Charts ..............................................................................9-12
Appendix A – Balanced Scorecard Charts ..................................................................13-18
Wyoming Highway Patrol2009 Strategic Plan
Strategic Plan
2
Strategic Plan
INTRODUCTION
Welcome to Wyoming Highway Patrol’s (WHP) Strategic Plan for 2009. This Strategic Plan not only provides the foundation for the future of WHP, but it helps provide direction to all its employees. It also informs outside stakeholders of what is happening within Patrol from a big picture perspective down to its day-to-day activities.
The WHP continues to use a management tool called the Balanced Scorecard (BSC) to determine if it’s achieving the goals it sets forth in the Strategic Plan. The overall Patrol’s 2009 BSC can be viewed in Appendix A. The 2009 BSC contains measures from the previous years BSCs so the reader can easily see the progress Patrol is making in regards to its goals.
During the past year, all of the uniform side (District and Division personnel) were involved in strategic planning. They began by aligning their activities to the direction provided by the overall WHP BSC. In addition, many of them adopted their own goals to address needs specific to their area. The Port of Entry’s also completed a BSC for all the Ports around the state, and the Dispatch center completed their BSC, as well. Work is continuing in 2009 on establishing a BSC for other Support Service Sections within WHP including: Equipment, Inventory, and Evidence; Commercial Carrier; and Safety, Training, and Records.
OVERVIEW
The Wyoming Highway Patrol’s primary duty is to keep the motoring public safe as they travel over the 6,800 miles of highways in the state, including 900 miles of interstate. The WHP is comprised of two sections: Field Operations and Support Services.
Field Operations involves patrolling the roads, crash reconstruction, drug interdiction and commercial vehicle enforcement, to list a few. Support Services provides dispatch services which operates a statewide telecommunications system, issues and collects fees from permits, coordinates commercial vehicle inspections, and provides safety programs to schools and other safety-minded service organizations across Wyoming. Additionally, they ensure that the day-to-day activities of WHP run smoothly, overseeing the recruitment and training of new employees including troopers.
3
Strategic Plan
ORGANIZATIONAL CHART
FUNCTIONS The primary functions of the Patrol Division include:
• Enforcing the State’s traffic laws; • Performing criminal interdiction on Wyoming highways focusing on the transport of
illegal drugs;• Directing, controlling and regulating motor vehicle traffic on public roadways;• Providing Executive Protection and Capitol Security;• Inspecting vehicles for safety-related equipment violations;• Providing community education and administering safety programs to the public;• Assisting in state homeland security efforts;• Regulating road closures for special events, inclement weather, or when necessary to
prevent further injury or damage following an emergency;• Circulating and enforcing rules and regulations for commercial motor vehicles; and• Providing emergency assistance in the event of major disasters, civil protests or when
requested by local law enforcement.
VISION, MISSION, and VALUES
The following are the overall vision, mission, and values of the WHP:
VISIONWyoming’s Leader in Highway Safety
MISSION The Wyoming Highway Patrol is committed to serve and protect all people in Wyoming with courtesy, professionalism and integrity.
VALUES The Wyoming Highway Patrol holds the following eight core values as an integral
part to our overall success: Integrity Be truthful, ethical, accountable, consistent, fair and predictable.CourageOvercome fear, have administrative fortitude, remember principle over expediency, do what is right, and demonstrate self-initiative.DisciplineDisplay self-control, be respectful, and maintain objectivity.LoyaltyHave allegiance and trust to: ourselves, each other, and to the public; submit to authority; and use difficult times to demonstrate my commitment to those I serve. Submission equates to “being under authority grants authority.” DiligencePursue excellence through hard work, dedication, and perseverance. Stay the course. Be committed. Invest the time and energy to complete each task assigned to me.HumilityHave compassion, good listening skills, be a servant leader. Recognize weaknesses in myself and strengths in others.OptimismFocus on the future with a clear understanding of responsibilities to achieve agency goals, maintain a positive outlook, demonstrate patience and understanding, and recognize others. ConvictionI approach my day-to-day activities with confidence, passion, andsincerity.
4
Strategic Plan
OBJECTIVES
The Wyoming Highway Patrol’s (WHP) main objectives are to:
I. Reduce Highway Fatalities II. Reduce (Driving While Under the Influence) D.W.U.I.sIII. Increase Employee SatisfactionIV. Maximize Service to the Public
The Wyoming Highway Patrol plans on reducing highway fatalities and removing impaired drivers by increasing visibility and increasing enforcement. The intent of WHP is to find ways in which to increase employee satisfaction, improve working conditions and performance. To maximize the level of public service provided to the motoring public, WHP plans to intensify outreach programs in the interest of highway safety by providing more news releases and educational programs.
GOALS
To achieve the objectives listed above, WHP has developed in conjunction with WYDOT and their Balanced Scorecard, the following six goals.
• Keep People Safe on the State Transportation System• Every Call will be Handled with a Service Oriented Response• Develop and Care for our People• Perform our Duties and Obligations, both Required and Expected Without
Reservation • Formalize an Agency Structure that prepares WHP for Future Growth and
Demands by Meeting both Internal and External Needs• Operate Within a Balanced Budget (Expenditures by Plan not Crisis)
5
Strategic Plan
STRATEGIC PERFORMANCE MEASURESTo assist WHP in achieving its goals and objectives, the following strategic performance measures have been established. Goals are shown in bold and strategic performance measures in italics. The strategic measures will be evaluated at the end of the year, December 31, 2009 to determine if WHP is meeting it’s targets and ultimately accomplishing its goals.
1) Keep People Safe on the State Transportation Systema. Reduce the Number of Fatalities to 142 (the target established in 2007) b. Reduce the Number of Impaired Driver Crashes by 5%c. Reduce the Number of Impaired DriverRelated Fatal Crashes by 5%d. Reduce the Number of Commercial Motor Vehicle (CMV) Crashes by 5%e. Reduced the Number of CMV fatalities by 5%.f. Reduce the Number of Overall Crashes by 5%g. Reduce the Number of Fatalities During “Care Holidays” by 50%h. Increase Seat Belt Use by 5%i. IncreasetheNumberofTrafficCrashCitationsby5%
2) Every Call will be Handled with a Service Oriented Responsea. Increase the Rating from the Customers Satisfaction Survey Cards to 80%b. Decrease the Number of Founded Complaints c. Createa“MemberConductProfile”Reportd. Create a Customer Comment Card Reporte. Develop and Implement a System that Tracks Response Time to Crashes
3) Develop and Care for our Peoplea. Reduce Turn-over Rate by 1%b. Develop a Comprehensive Process for Gathering Information from Exiting Employeesc. Increase the Rating from the Employee Survey to 70% d. Decrease Employee Injury Rate by 10%e. Increse by 5% Those Troopers who Qualify for the Incentive Under the Fitness Program (Fit Force)f. Identify and Increase the Number of Civilian Employees who Qualify for the Incentive Under the Wellness Program
4) Perform our Duties and Obligations, both Required and Expected Without Reservationa. IncreasetheNumberofQualifiedInspectorsto100%b. Increase by 5% the Number of Drivers who are Placed out of Service Compared to the Total Number of CVSA Level III Inspectionsc. Increase by 5% the Number of Vehicles Placed Out of Service Compared to the Total Number of CVSA Level I and Level II Inspectionsd. Increase the Percentage of Short-Term Goals met that are Listed in the Plan Submitted to
FHWA Annuallye. Increase the Percent of Total Hours Actually Spent Patrolling by 5%f. Review Permitting Process for Oversize/Overweight Load Section
6
Strategic Plan
5) Formalize an Agency Structure that prepares WHP for Future Growth and Demands by Meeting both Internal and External Needs
a. Evaluate both Short and Long-Term Goals Resulting from Strategic Planningb. Develop a Recruiting Strategyc. Complete the Video Camera Projectd. Implement a Records Management Systeme. Complete the Mobile Data Terminals (MDT) Projectf. Implement and Fill Division Coordinators Positions g. Develop and Implement eCitations
6) Operate Within a Balanced Budget (Expenditures by Plan not Crisis)
a. Develop a District Budget Planb. Develop and Implement a Replacement Schedule for Vests, Radars, and I-Copc. Decrease Total Preventable Damage to Patrol Vehicles by 5%
•Developedadatabasetoanalyzeinformationtoincreasecustomersatisfaction•Developedandimplementeda“memberconductprofile”forWHPpersonnel•Developedandconductedanemployeesurvey•Completedtrainingforallsupervisorsonindividualdevelopmentplans(IDP)•CompletedallIDPsforSupervisors•Continuedtoevaluatebothshortandlong-termgoalsinthestrategicplan•Developedasuccessfulrecruitingstrategy•Developedandimplementedamoreefficienttrainingprogram•Implementedanevidencemanagementsystem•Completedtheelectroniccrashreportprojectincludingtraining•Developedacentralrepositoryandprocessforsubpoenasandpublicrecordsrequests
Strategic Performance Measures (Continued)
7
Strategic Plan
Achievements in 2008
(For a graphic view of the current status of WHP’s performance measures see pages 9-12.)
8
Strategic Plan
BALANCED SCORECARD
The Wyoming Department of Transportation (WYDOT) uses the Balance Scorecard (BSC) to ensure that it is focusing it’s goals between customer service, improving processes, employee learning and growth,andusingresourceseffectivelyandefficiently.TheBSCtemplatenotonlyassistsreadersin quickly identifying the goals, strategies, and targets, but it also is a way in which WYDOT can keep score of its progress towards its goals.
A critical part of the Balanced Scorecard is cascading it down through the organization. Therefore, since the WHP is a component of WYDOT they have adopted the BSC approach to display their goals, strategies, and targets as well. The Patrol’s BSC can be found in Appendix A.
SUMMARY
One of the most important parts to any strategic plan is not the plan itself but the discussion and planning process that goes into developing the plan. The next important component of the plan is putting the strategies into motion. Without this vital step the plan is just a plan.
AcriticalaspectofWHP’sStrategicPlanisthatitiscontinuouslyevaluatedtoreflecttheever-changing environment. The Strategic Plan is a living document that is always evolving. The Plan continues to develop into a more comprehensive and usable tool. Patrol’s Administration continuously reviews both documents to determine if they are still on track and if they need to implement new strategies.
GOAL: Keep People Safe on the Transportation System
No. of FATALITIES
200
150
100
502006 2007 2008
195
149159
TARGET
142
2009
Reduce the number of Fatalities to 142.
No. of CMV Crashes
2000
1500
1000
5002006 2007 2008
1322
1870
TARGET
1219
2009
1408
Reduce the number of Commercial MotorVehicles crashes to 1219.
No. of CMV FATALITIES
50
35
20
52006 2007 2008
31
21
29
TARGET
19
2009
Reduce the number of Fatalities to 19.
No. of Overall CrashesInvestigated by Patrol
8000
7000
60002006 2007 2008
73817237
TARGET
7012
2009
7425
Reduce the number of Overall crashes by 5%.
Strategic Plan
9
BSC Sampling of Result Charts
Strategic Plan
No. of FATALITIES During“Care Holidays”
15
10
5
02006 2007 2008
1012
7
TARGET
4
2009
Reduce the number of Fatalities during“Care Holidays” by 50%.
Increase Seat Belt use for Wyoming Occupants.
% of SEAT BELT Usage(Wyoming Occupants)
2006 2007 2008
58.5%
66.9%
TARGET
75%
2009
70.4%
80
70
60
50
2006 2007 2008
63.5%
68.6%
TARGET
77%
2009
72.2%
Increase Seat Belt use for all occupants.
80
70
60
50
% of SEAT BELT Usage(All Occupants) Number of WHP Citations
2006 2007 2008TARGET
2009
Increase the Number of TrafficCrash Citations by 5%.
3000
2500
2000
2134
2227
2810
2950
GOAL: Keep People Safe on the Transportation System(Continued)
10
BSC Sampling of Result Charts
Strategic Plan
Ratings fromCustomer Satisfaction
Survey Card
100%
90%
80%
70%
60%2008
TARGET2009
2008: 588 of 762 responses were positive;only 18 (2%) were founded complaints.
77%80%
GOAL: Every Call handledby a Service-oriented
Response
Ratings fromEmployee Survey
100%
90%
80%
70%
60%2008
TARGET2009
Overall rating for entire Survey.
65.3%
70%
GOAL: Develop andCare for Our
People
40%
35%
30%
25%
20%‘06 ‘07 ‘08
PATROL: TOTAL
PREVENTABLE DAMAGE
Decrease total preventabledamage to Patrol vehicles by 5%.
35% 36%
33%31%
TA
RG
ET
‘09
GOAL: Exercise GoodStewardship of OurResources - Operatewithin a BalancedBudget
11
BSC Sampling of Result Charts
Strategic Plan
12
BSC Sampling of Result Charts
40%
35%
30%
20%
10%
% of EmployeesCertified Inspectors
‘06 ‘07 ‘08 ‘09
20%
15%
10%
5%
0%
100%
90%
80%
70%
60%
% Out of ServiceDrivers
% Out of ServiceVehicles
Compared to total No. of CVSA Inspections
Compared to Total Numberof CVSA Inspections
84%
95% 95%
12%11%
12%
28% 29%27%
60%
55%
50%
45%
40%‘06 ‘07 ‘08
44.2%
51%
46.5%
TA
RG
ET
56%
‘09
GOAL: Perform Our Duties and Obligations,Both Required and Expected without Reservations
Patrol: Total HoursWorked Patrolling
TA
RG
ET
32%
‘06 ‘07 ‘08 ‘09‘06 ‘07 ‘08 ‘09
TA
RG
ET
100%
TA
RG
ET
16%
BSC - Wyoming Highway Patrol - January 2009 - Page 13(BSC Charts 1 of 6)
Lead
ers
in H
ighw
ay S
afet
yW
yom
ing
Hig
hway
Pat
rol (
WH
P)'s
BSC
WH
P is
com
mitt
ed to
ser
ve a
nd p
rote
ct a
ll pe
ople
in W
yom
ing
with
cou
rtesy
, pro
fess
iona
lism
, and
inte
grity
GO
AL
MEA
SUR
EST
RA
TEG
YTA
RG
ETA
CTU
AL
CO
MM
ENTS
LAST
YR
Kee
p Pe
ople
Saf
e on
th
e St
ate
Tran
spor
tatio
n Sy
stem
# of
Fat
aliti
esR
educ
e th
e N
umbe
r of F
atal
ities
by
5%14
2TB
DTa
rget
rem
ains
at 1
42
whi
ch w
as e
stab
lishe
d in
20
07
159
(200
8)14
9 (2
007)
195
(200
6)#
of Im
paire
d D
river
C
rash
esR
educ
e Th
e N
umbe
r of I
mpa
ired
Driv
er
Cra
shes
by
5%27
5TB
DIn
clud
es a
lcoh
ol, d
rug
and
pres
crip
tion
drug
289
(200
8)
# of
Impa
ired
Driv
er
Rel
ated
Fat
al C
rash
esR
educ
e Th
e N
umbe
r of I
mpa
ired
Driv
er
Rel
ated
Fat
al C
rash
es b
y 5%
50TB
DTa
rget
was
est
ablis
hed
from
53
(200
8)53
(200
8)57
(200
7)
#
of C
MV
Cra
shes
Red
uce
the
Num
ber o
f Com
mer
cial
Mot
or
Veh
icle
(CM
V) C
rash
es b
y 5%
1,21
9TB
DTa
rget
rem
ains
at 1
,219
w
hich
was
est
ablis
hed
in
2007
1,87
0 (2
008)
1,40
8 (2
007)
1,32
2 (2
006)
# of
CM
V F
atal
ities
Red
uce
the
# of
Fat
aliti
es b
y 5%
19
TBD
Targ
et re
mai
ns a
t 19
whi
ch
was
est
ablis
hed
in 2
007.
Info
rmat
ion
from
CV
29 (2
008)
21 (2
007)
31(2
006)
Pag
e 1
of 6
Janu
ary,
200
9
Info
rmat
ion
from
CV
Sec
tion.
31(2
006)
# of
Ove
rall
Cra
shes
R
educ
e th
e N
umbe
r of O
vera
ll C
rash
es b
y 5%
7,0
12TB
DIn
form
atio
n fro
m P
-26s
7,38
1 (2
008)
7,42
5 (2
007)
7,23
7 (2
006)
# of
Fat
aliti
es D
urin
g "C
are
Hol
iday
s"R
educ
e th
e N
umbe
r of F
atal
ities
Dur
ing
"Car
e H
olid
ays"
by
50%
4
TBD
Hol
iday
s in
clud
e: N
ew
Yea
rs, M
emor
ial D
ay, J
uly
4th,
Lab
or D
ay,
Than
ksgi
ving
, and
C
hris
tmas
7 (2
008)
12 (2
007)
10 (2
006)
% o
f Sea
t Bel
t Usa
geIn
crea
se S
eat B
elt U
se b
y 5%
77
%TB
DA
ll D
river
s in
WY
. Tar
get
rem
ains
the
sam
e se
t in
2008
.
68.6
% (
2008
)72
.2%
(20
07)
63.5
% (
2006
)%
of S
eat B
elt U
sage
Incr
ease
Sea
t Bel
t Use
by
5%
75%
TBD
WY
Res
iden
ts O
nly.
Ta
rget
rem
ains
the
sam
e se
t in
2008
.
66.9
% (
2008
)70
.4%
(200
7)58
.5%
(200
6)#
of W
HP
Cita
tions
Incr
ease
the
Num
ber o
f Tra
ffic
Cra
sh
Cita
tions
by
5%2,
950
TBD
Info
rmat
ion
from
Acc
iden
t R
ecor
ds.
2,81
0 (2
008)
2,22
7 (2
007)
2,13
4 (2
006)
Pag
e 1
of 6
Janu
ary,
200
9
BSC - Wyoming Highway Patrol - January 2009 - Page 14(BSC Charts 2 of 6)
Lead
ers
in H
ighw
ay S
afet
yW
yom
ing
Hig
hway
Pat
rol (
WH
P)'s
BSC
WH
P is
com
mitt
ed to
ser
ve a
nd p
rote
ct a
ll pe
ople
in W
yom
ing
with
cou
rtesy
, pro
fess
iona
lism
and
inte
grity
GO
AL
MEA
SUR
EST
RA
TEG
YTA
RG
ETA
CTU
AL
CO
MM
ENTS
LAST
YR
Serv
e O
ur C
usto
mer
s
E
very
Cal
l Will
Be
Han
dled
With
A S
ervi
ce
Orie
nted
Res
pons
e
Rat
ing
from
Cus
tom
er
Sat
isfa
ctio
n S
urve
y C
ards
Dev
elop
dat
abas
e to
ana
lyze
info
rmat
ion
to
incr
ease
cus
tom
er s
atis
fact
ion
80%
posi
tive
resp
onse
s
77%
In 2
008,
76
2 to
tal r
espo
nses
; of
thos
e 58
8 po
sitiv
e an
d17
4 co
mpl
aint
s (1
8 of
th
ose
wer
e fo
unde
d co
mpl
aint
s)
Impl
emen
tatio
n D
ate
Cre
ate
a "M
embe
r Con
duct
Pro
file"
Rep
ort
Mar
-09
TBD
Rep
ort i
nclu
des
Dis
trict
s,
Div
isio
ns, P
OE
s, a
nd
Sup
port
Ser
vice
s.R
epor
t will
als
o in
clud
e
Pag
e 2
of 6
Janu
ary,
200
9
pac
know
ledg
emen
ts,
com
plim
ents
, com
plai
nts
(bot
h su
stai
ned
and
unsu
stai
ned)
Impl
emen
tatio
n D
ate
Cre
ate
a C
usto
mer
Com
men
t Car
d R
epor
t M
ar-0
9TB
DIm
plem
enta
tion
Dat
eD
evel
op a
nd Im
plem
ent a
Sys
tem
that
Tra
cks
Res
pons
e Ti
me
Dec
-09
TBD
Not
e: F
rom
200
8 C
usto
mer
Sat
isfa
ctio
n S
urve
y,90
.2%
of t
hose
sur
veye
d ar
e sa
tisfie
d w
ith th
e le
ngth
of t
ime
it to
ok a
Tr
oope
r to
resp
ond
to th
e sc
ene
of a
cra
sh
Pag
e 2
of 6
Janu
ary,
200
9
BSC - Wyoming Highway Patrol - January 2009 - Page 15(BSC Charts 3 of 6)
Lead
ers
in H
ighw
ay S
afet
yW
yom
ing
Hig
hway
Pat
rol (
WH
P)'s
BSC
WH
P is
com
mitt
ed to
ser
ve a
nd p
rote
ct a
ll pe
ople
in W
yom
ing
with
cou
rtesy
, pro
fess
iona
lism
and
inte
grity
GO
AL
MEA
SUR
EST
RA
TEG
YTA
RG
ETA
CTU
AL
CO
MM
ENTS
LAST
YR
Dev
elop
and
Car
e fo
r O
ur P
eopl
e
Turn
Ove
r-R
ate
Red
uce
Turn
-Ove
r Rat
e by
1%
Not
mor
e th
an 4
indv
lsTB
DV
olun
tary
Sep
arat
ions
-E
xclu
ding
Ret
irem
ents
2.4%
(200
8) =
5
indv
ls3.
38%
(200
7) =
7 in
dvls
Impl
emen
tatio
n D
ate
Dev
elop
a C
ompr
ehen
sive
Pro
cess
for G
athe
ring
Info
rmat
ion
from
Exi
ting
Em
ploy
ees
Mar
-09
TBD
Rat
ing
from
Em
ploy
ee
Sur
vey
Dev
elop
and
Con
duct
Em
ploy
ee S
urve
y 70
%65
.30%
Ove
rall
Rat
ing
for E
ntire
S
urve
y#
of D
uty
Rel
ated
E
mpl
oyee
Inju
ries
Dec
reas
e E
mpl
oyee
Inju
ry R
ate
by 1
0%
35TB
DTa
rget
rem
ains
at 3
5 w
hich
was
est
ablis
hed
in
2007
49 (2
008)
39 (2
007)
51 (2
006)
% o
f Em
ploy
ees
who
ha
veco
mpl
eted
IDP
sC
ompl
ete
IDP
s fo
r all
Em
ploy
ees
by 1
2/31
/200
910
0%TB
D
Pag
e 3
of 6
Janu
ary,
200
9
have
com
plet
edID
Ps
% o
f Tro
oper
s W
ho
Qua
lify
for I
ncen
tive
Incr
ease
by
5% T
hose
Tro
oper
s w
ho Q
ualif
y fo
r In
cent
ive
Und
er th
e Fi
tnes
s P
rogr
am
68%
TBD
Spr
ing:
Tot
al
parti
cipa
nts
= 16
0Fa
ll: T
otal
par
ticip
ants
=
177
Full
stan
dard
sta
rt 20
08
63.2
% (2
008)
# of
Em
ploy
ees
Par
ticip
atin
g in
the
Wel
lnes
s P
rogr
am
Iden
tify
# of
Em
ploy
ees
parti
cipa
ting
in th
e W
elln
ess
Pro
gram
20TB
DC
ivili
an s
ide
- Edu
cate
em
ploy
ees
abou
t the
P
rogr
am
14 (2
008)
19 (2
007)
Pag
e 3
of 6
Janu
ary,
200
9
BSC - Wyoming Highway Patrol - January 2009 - Page 16(BSC Charts 4 of 6)
Lead
ers
in H
ighw
ay S
afet
yW
yom
ing
Hig
hway
Pat
rol (
WH
P)'s
BSC
WH
P is
com
mitt
ed to
ser
ve a
nd p
rote
ct a
ll pe
ople
in W
yom
ing
with
cou
rtesy
, pro
fess
iona
lism
and
inte
grity
GO
AL
MEA
SUR
EST
RA
TEG
YTA
RG
ETA
CTU
AL
CO
MM
ENTS
LAST
YR
Res
pect
fully
Per
form
O
ur L
awfu
l R
espo
nsib
ilitie
s
Per
form
Our
Dut
ies
and
Obl
igat
ions
, Bot
h R
equi
red
and
Exp
ecte
d,
With
out R
eser
vatio
n!
% o
f Em
ploy
ees
100%
of A
ll E
mpl
oyee
s w
ho a
re C
ertif
ied
Insp
ecto
rs th
at M
eet A
genc
y E
stab
lishe
d M
inim
ums
100%
TBD
Qua
lifie
d In
spec
tors
/Tot
al
# of
Insp
ecto
rs:
189/
199
(200
8) F
Y18
9/19
9 (2
007)
FY
176/
209
(200
6) F
Y
95%
(200
8)95
% (2
007)
84%
(200
6)
% o
f Out
of S
ervi
ce
Driv
ers
Com
pare
d to
To
tal#
ofC
VS
A
Incr
ease
by
5% th
e #
of D
river
s w
ho a
re P
lace
d ou
t of S
ervi
ce C
ompa
red
to T
otal
# o
f CV
SA
Le
velI
IIIn
spec
tions
16%
TB
D#
of D
river
s pl
aced
out
of
serv
ice/
Tota
l # o
f CV
SA
In
spec
tions
/:
12%
(200
8)11
% (2
007)
12%
(200
6)
Pag
e 4
of 6
Janu
ary,
200
9
Tota
l# o
fCV
SA
Insp
ectio
nsLe
velI
IIIn
spec
tions
Insp
ectio
ns/:
1,96
8/16
,785
= 12
% (
08),
2,01
2/17
,835
= 1
1% (0
7)2,
233/
18,4
86 =
12%
(06)
12%
(200
6)
%
of O
ut o
f Ser
vice
V
ehic
les
Com
pare
d to
To
tal #
of C
VS
A
Insp
ectio
ns
Incr
ease
by
5% th
e #
of V
ehic
les
that
are
Pla
ced
out o
f Ser
vice
Com
pare
d to
Tot
al #
of C
VS
A
Leve
l I a
nd II
Insp
ectio
ns
32%
TBD
Leve
l I a
nd II
Insp
ectio
ns:
# of
Veh
icle
s P
lace
d O
ut
of S
ervi
ce/T
otal
# o
f V
ehic
le In
spec
tions
:1,
929/
6,69
5 =
29%
(08
)1,
851/
6,69
7 =
27%
(07)
1,89
3/6,
581
= 28
% (0
6)
29%
(200
8)27
% (2
007)
28%
(200
6)
% o
f Sho
rt-Te
rm
Goa
ls O
btai
ned
from
20
08 F
HW
A P
lan
Com
ply
with
Sho
rt-Te
rm G
oals
Lis
ted
in th
e P
lan
Sub
mitt
ed to
FH
WA
Ann
ually
100%
TBD
Bas
ed o
n fis
cal y
ear.
As
fund
ing
allo
ws.
Res
ults
fro
m 2
008
will
be
note
d in
20
09.
50%
(200
7)83
% (2
006)
% o
f Cal
ls R
espo
nsed
to
With
in 2
0 m
inut
esS
afel
y R
espo
nd to
All
Cal
ls in
20
Min
utes
or
Less
. R
epor
t will
be
deve
lope
d by
12/
31/0
9.
80%
TBD
Sw
orn
Sid
e Fr
om
"Tim
e of
Not
ify" t
o "T
ime
of A
rriv
al. "
%
of T
ime
Spe
nt
Pat
rolli
ngIn
crea
se %
of T
otal
Hou
rs W
orke
d, A
ctua
lly
Spe
nt, P
atro
lling
by
5%56
% T
BD
(A -
N a
nd P
, Q a
nd T
)
Ta
rget
was
49%
(200
7)51
% (2
008)
46.4
7% (2
007)
44.2
8% (2
006)
Pag
e 4
of 6
Janu
ary,
200
9
BSC - Wyoming Highway Patrol - January 2009 - Page 17(BSC Charts 5 of 6)
Lead
ers
in H
ighw
ay S
afet
yW
yom
ing
Hig
hway
Pat
rol (
WH
P)'s
BSC
WH
P is
com
mitt
ed to
ser
ve a
nd p
rote
ct a
ll pe
ople
in W
yom
ing
with
cou
rtesy
, pro
fess
iona
lism
and
inte
grity
GO
AL
MEA
SUR
EST
RA
TEG
YTA
RG
ETA
CTU
AL
CO
MM
ENTS
LAST
YR
Impr
ove
Inte
rnal
P
roce
sses
to M
axim
ize
Effi
cien
cy th
roug
hout
the
WH
P
Form
aliz
e an
Age
ncy
Stru
ctur
e th
at P
repa
res
WH
P fo
r Fut
ure
Gro
wth
an
d D
eman
ds b
y M
eetin
g bo
th In
tern
al
and
Ext
erna
l Nee
ds
Con
duct
SW
OT
anal
ysis
(S
treng
ths,
Wea
knes
ses,
O
ppor
tuni
ties,
and
Th
reat
s) a
nd d
evel
op
stra
tegi
es to
add
ress
is
sues
On-
Goi
ngE
valu
ate
Bot
h S
hort
and
Long
-Ter
m G
oals
R
esul
ting
from
Stra
tegi
c P
lann
ing
Impl
emen
tatio
n D
ate
Dev
elop
a R
ecru
iting
Stra
tegy
TBD
TBD
Pag
e 5
of 6
Janu
ary,
200
9
Impl
emen
tatio
nD
ate
Dev
elop
aR
ecru
iting
Stra
tegy
TBD
TBD
Im
plem
enta
tion
Dat
eC
ompl
ete
the
Vid
eo C
amer
a P
roje
ct
12/3
1/20
09TB
DA
ddre
ss s
tora
ge is
sues
Im
plem
enta
tion
Dat
eIm
plem
ent t
he R
ecor
ds M
anag
emen
t Sys
tem
9/
30/2
009
TBD
Impl
emen
tatio
n D
ate
Com
plet
e th
e M
obile
Dat
a Te
rmin
als
(MD
Ts)
Pro
ject
12/3
1/20
10TB
DD
epen
ding
on
Fund
ing
Impl
emen
tatio
n D
ate
Impl
emen
t and
Fill
Div
isio
n C
oord
inat
ors
Pos
ition
s12
/31/
2009
TBD
Impl
emen
tatio
n D
ate
Dev
elop
and
Impl
emen
t eC
itatio
ns12
/31/
2010
TBD
Dep
endi
ng o
n Fu
ndin
g
Pag
e 5
of 6
Janu
ary,
200
9
BSC - Wyoming Highway Patrol - January 2009 - Page 18(BSC Charts 6 of 6)
Lead
ers
in H
ighw
ay S
afet
yW
yom
ing
Hig
hway
Pat
rol (
WH
P)'s
BSC
WH
P is
com
mitt
ed to
ser
ve a
nd p
rote
ct a
ll pe
ople
in W
yom
ing
with
cou
rtesy
, pro
fess
iona
lism
and
inte
grity
GO
AL
MEA
SUR
EST
RA
TEG
YTA
RG
ETA
CTU
AL
CO
MM
ENTS
LAST
YR
Exer
cise
Goo
d St
ewar
dshi
p of
Our
R
esou
rces
Ope
rate
With
in a
B
alan
ced
Bud
get
Dat
e of
App
rova
lD
evel
op a
Dis
trict
Bud
get P
lan
10/0
1/09
TBD
Impl
emen
tatio
n D
ate
Dev
elop
and
Impl
emen
t a R
epla
cem
ent
Sch
edul
e fo
r Ves
ts a
nd V
ehic
le E
quip
men
t 12
/31/
2009
TBD
% o
f Pre
vent
able
D
amag
e to
Veh
icle
sD
ecre
ase
Tota
l Pre
vent
able
Dam
age
to P
atro
l V
ehic
les
by 5
%31
%TB
D
# of
Pre
vent
able
D
amag
es/#
of T
otal
D
amag
es:
22/6
1 =
36%
(08)
Pag
e 6
of 6
Janu
ary,
200
9
22/6
136
%(0
8)21
/64
= 33
% (0
7)18
/51
= 35
% (0
6)
Pag
e 6
of 6
Janu
ary,
200
9