www.straitsknowledge.com actKM Conference 2007Patrick Lambe

Why Knowledge Managers Should be Sued

Performance and Professionalism in KM

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

An 8 Step Argument

1. Consequences2. Experience3. Ignorantia non excusat4. Examples5. Current State6. Performance7. Professionalism8. Evolution

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

1. Consequences

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

2. Experience

• Perception• Insight• Improvisation

• Common objectives• Common ground• Situational

awareness

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

3. Ignorantia non excusat

“KM is too complex to measure”

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

4a. Examples: Medicine

Andreas Vesalius 1514-1564

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

4b. Examples: Public Health

Col. George Waring 1833-1898

Ellen Swallow Richards 1842-1911

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

4c. Examples: Exploration

Jan 18 1912

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

5. Current State

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

6. Performance

• Scrutiny of failure• Sensitivity to detail• Observability• Outcome focused

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

7. Professionalism

• Continuity• Progression• Succession• Authority• Integrity• Sanctions• Visibility• Relationships

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

8a. Evolution

• Abundance• Competition• Sanctions

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

8b. EvolutionPeopleContent

Technology Business

Records Manager

Archivist

Librarian

Curator

Corporate Communications Mgr

Digital Preservation Specialist

Information Manager

Indexer

Taxonomist

Ontologist Chief Information Officer Information Officer

Researcher

Analyst

Database Manager

Information Architect

Systems Analyst

Software Developer

Intranet Manager

Web DeveloperIT Manager

Cognitive Psychologist

Usability Engineer

Instructional Designer

Elearning Manager

Secretary

Knowledge Architect

Knowledge Engineer

Content Manager

Editor

Media Asset Manager

Business Analyst

Organisational Development Manager

HR Manager

HCI Specialist

Project Manager

Business Manager

Knowledge Manager

Compliance Officers

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

8c. EvolutionSocial ReformResearch

Government Commerce

Sanitation Engineers

Chemists

Sewerage Engineers

Sanitation Chemists

Sanitation Consultants

Polluting Manufacturers

Public Health Campaigners

Suffragettes

Hospitals

Doctors

Health Paraprofessionals

Home Economists

Sociologists

Public Health Planners

City Governments

Elected Officials

Epidemiologists

Inspectors

Workers’ Unions

Factory Regulators

Sanitation Manufacturers

Hygiene Manufacturers and Advertisers

Lawyers and Legislators

Corporate Research & Development

Dieticians & NutritionistsDoctors

Engineering Firms

Statisticians

Public Health Officials

Chemists

Economists

www.straitsknowledge.com actKM Conference 2007Patrick Lambe

An 8 Step Argument

1. Consequences2. Experience3. Ignorantia non excusat4. Examples5. Current State6. Performance7. Professionalism8. Evolution