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Call Record Professional
Overview
www.poltys.comwww.poltys.com
Call Record Pro: Overview
• End-user call management tool– Non-intrusive voice recording– Split the trunk voice recording by the
extensions the call was transferred to– Call signaling and voice archiving– Playback via Windows default
multimedia player
• Works as Independent Call Recording Solution inheriting the PBXMon Pro call monitoring features
• Can be combined with CCPro and CCView Call Center Applications
• Target Customers– Government Institutions– Insurance/ Financial Services– Call Centers – Attorney Offices– Medical Centers
PSTNPBX
TCP/IP (Ethernet)
Call Record Pro
Supervisor
Analog/ PRI Tap
Analog/ Digital Tap
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Call Record Pro: Key Features
• Compatible with Panasonic KX-TDA/ TDE/ NCP IP-PBXs• Supervisor Options
– Record specific extension/ DID calls– Manual/ Automatic Recording– Export Voice Records– Listen to recorded conversations
• Access via Call Logs• Saved in “.wav” format• Played back in the default player
• Recording Targets– Analog/ Digital Extension – Analog/ Digital Trunk– Call Type
• Incoming/ Outgoing• ACD/ Non-ACD• Intercom
– Call Log• Date• Time• Customer name, etc.
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Call Record Pro: Technical Notes
• System Specification– 2U/ 4U rack mounted industrial chassis– P4 2.8 GHz, 512 MB RAM, 80 GB HDD, 100BaseT NIC– DVD-RW drive– Analog/ Digital/ PRI23/ PRI30 telephony tapping boards– Windows XP Professional Service Pack 2 or later
• Scalability– Variable number of simultaneously recorded calls with the number of
installed tapping boards– Expandable anytime by adding additional tapping boards– No Time Limit For Recording– Recording 17,000 hours for 500 GB
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Call Record Pro: Benefits
• Increase – Customer confidence– Productivity– Employee performance
• Help evaluate and analyze agent-customer interactions
• Avoid "he said/she said" dispute
• Focus and improve– Customer service levels– Customer information management– Proactive agent training– Agents evaluation– Performance measurement– Call quality
• Agent answering time• Customer hold time• Lost calls number
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Call Record Pro: Contact
• If you have any questions or need assistance, please contact us– Web: www.poltys.com – Email: [email protected] – Phone: +1 (864) 642-6103
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Thank You!Thank You!
