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Reasons for the increasing use of teams: › Increasing in the complexity of jobs and the amount of information. › Stronger focus on quality and customer satisfaction. › The shift from a homogeneous to a diverse workforce. › Growing realization that an autocratic management style does not necessarily result in productive, loyal employees. › Demand for strong employee voices in their work lives, as well as meaningful work, respect, and dignity.
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The Managerial Functions:› Planning
Determining what should be done.› Organizing
Arranging and distributing work among members of the work group to accomplish the organization’s goals.
› Staffing Recruiting, selecting, orienting, training, appraising,
promoting, and compensating employees.› Leading
Guiding employees toward accomplishing organizational objectives.
› Controlling Ensuring that actual performance is in line with intended
performance and taking corrective action.
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Reasons for the increasing use of teams:› Increasing in the complexity of jobs and the
amount of information.› Stronger focus on quality and customer
satisfaction.› The shift from a homogeneous to a diverse
workforce.› Growing realization that an autocratic
management style does not necessarily result in productive, loyal employees.
› Demand for strong employee voices in their work lives, as well as meaningful work, respect, and dignity.
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Leaders do the right things. Managers do things right. Management is how fast you climb the ladder. Leadership is knowing it’s on the right wall. Management is about maintaining the organization. Leadership is about vision, strategy, and aligning the
organization’s human resources behind the strategy. Neither managers nor leaders are good or bad—they
serve different purposes in and for the organization.
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TeamworkCompetency
CommunicationCompetency
Planning andAdministration
Competency
MulticulturalCompetency Self-Management
Competency
StrategicAction
Competency
ManagerialEffectiveness
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Functional Managers: supervise employees having expertise in one area, such as accounting, human resources, sales, finance, marketing, or production
Focus on technical areas of expertise
Use communication, planning and administration, teamwork and self-management competencies to get work done
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General Managers: responsible for the operations of more complex units—for example, a company or division
Oversee work of functional managers Need to acquire strategic and multicultural
competencies to guide organization
Many Other types of managers
Types of Managers
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What Are the Basic Managerial Functions?: Planning
Determining organizational goals and means to reach them
Managers plan for three reasons1. Establish an overall direction for the
organization’s future2. Identify and commit resources to achieving
goals3. Decide which tasks must be done to reach
those goals
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What Are the Basic Managerial Functions?: Organizing
Process of deciding where decisions will be made, who will perform what jobs and tasks, and who will report to whom in the company
Includes creating departments and job descriptions
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What Are the Basic Managerial Functions?: Leading
Getting others to perform the necessary tasks by motivating them to achieve the organization’s goals
Crucial element in all functions
Discussed throughout and in depth in Dynamics of Leadership
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What Are the Basic Managerial Functions?: Controlling
Process by which a person, group, ororganization consciously monitors performance and takes correctiveaction
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