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WWW.NEWSWIFTWAY.COM
“The New Swift Way”
Transforming why we do what we do and how we do it…
Why the New Swift Way?
Current RealityNeed for Stable
(Capable/Available), Adequate, and Flexible Processes
VisionProcesses are stable,
adequate and flexible – Best-In-Class!
The New Swift Way
It improves Swift’s ability to CONTRIBUTE to the lives of employees and customers!
The New Swift Way Focus – “Value Stream”
E-Call to CashTender to E-CallContact to Tender
Swift’s Main Value Stream
CustomerContact
TenderE-Call
(Load Delivered)Cash in
Bank
EACH LOAD IS AN EXPERIMENT!How can we make things better?
What worked well? What could be improved?
Swift’s Major Value Streams
1. Customer Contact to Cash in Bank (Main Value Stream)
2. First Driver Contact to First Solo Dispatch*
3. Tractor Life Cycle – Cradle to Grave*
4. Trailer Life Cycle – Cradle to Grave*
5. Fuel Life Cycle – From “we need” to “we’ve used”*
6. Purchase Requisition to Usage*
*Supports the main value stream
WHAT DID WE DO?
• Developed a foundation to provide a Best-In-Class training program to ensure team members are trained in a consistent and effective methodology for process improvement
1-day training session held on the first day of the project with ALL participants training together
Great foundation for “learning to see”
WHAT DID WE DO?
• Organized a dedicated team from all impacted areas to work on projects
HIKE: 1-4 week events with 8-12 full-time participants
ACE: 1 week event with 5-8 full-time participants
WHAT DID WE DO?
• Provided the team with simple tools for understanding and correcting problems
Gemba walk – nothing can take the place of direct observation
Value Stream mapping8 wastesPDCA – how we play…how we
experiment…how we solve problems
New Swift Way Current/Completed Projects
• Customer Service • Tender to E-Call• Driver Onboarding• Tractor Utilization• Rate Publication• Customer Onboarding• Phoenix Corporate 5S• Detention• ACT (On-Road)
Procurement
These are just a few of the projects we’ve
supported. Check out all the results by
visiting our website:
www.newswiftway.com
New Swift Way Upcoming Projects
• How do we determine where to focus?BenchmarkingValue Stream FocusCORE 12
• What are upcoming projects?
Tender to E-call (phase 2)Tractor Life CycleDriver Life CycleMaintenance Shop (phase 2)How we buy thingsContact to Tender
E-call to CashObtaining IT resourcesTrailer Life CycleClaims ProcessingRepurpose/Restructure to BICEmployee Life Cycle
Improvement
New Swift WayMental Model
Improvement Shift #1
We show respect for people by including them in
problem solving efforts that impact their areas of expertise!
Brought to you by the Business Transformation Team (BXT)[email protected]
Improvement
New Swift WayMental Model
Improvement Shift #2
We DO NOT solve problems in an office or conference room.
We “go and see” the problem where the value is
actually created.
Brought to you by the Business Transformation Team (BXT)[email protected]
Improvement
New Swift WayMental Model
Improvement Shift #3
Without standards, there can be no improvement!
Brought to you by the Business Transformation Team (BXT)[email protected]
Improvement
New Swift WayMental Model
Improvement Shift #4
If we don’t deliver what the customer wants,when the customer wants,
where the customer wants, andhow the customer wants…, then
have we actually delivered anything?
Brought to you by the Business Transformation Team (BXT)[email protected]
Improvement
New Swift WayMental Model
Improvement Shift #5
We treat problems like GOLD!We don’t hide them or bury them…
We find what’s causing themand fix them.
Brought to you by the Business Transformation Team (BXT)[email protected]
Improvement
New Swift WayMental Model
Improvement Shift #6
25,000 Enthusiastic Problem Solvers!
We all see problems…we all solve problems
Brought to you by the Business Transformation Team (BXT)[email protected]
HOW CAN WE HELP YOU?
• Provide knowledgeable people to support your initiatives; your WIGs!
• Provide foundation/tools for understanding the root cause of problems
• We are the “guide on the side; not the sage on the stage.”
HOW CAN YOU HELP US?
• Participate in projects or provide support for projects when asked
• Tell your customers and colleagues about the efforts being made at Swift
• Frequently check out the website and refer people to it• Tell us what you need, “Help me help you!”
• email us at [email protected]
• If you have concerns about a project; make a difference and share it with the project team. Value trust!
• Support the cause, let ideas live and support experimentation!
www.newswiftway.com
Q & A
Thank you!
