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www.nationalsmartcardproject.org.uk
www.scnf.org.uk
The National Smartcard Project and the Citizen
Experience
Michael Gates
NSCP Project Manager
Bracknell Forest Borough Council
E-Government Summit
10th December 2003
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Agenda
What is a Smartcard? Smartcards and the Citizen National Projects The National Smartcard Project Take-up and Marketing Questions and discussion
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What is a Smart Card?
A Computer processor memory communications
Interfaces Contact Contactless
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Already Out There
Proof of Age - “Citizencard” Library Membership Tickets Employee ID Cards Concessionary Bus Fares Car Park Cards Young people cards – e.g.
Connexions
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Citizen Card
D IST R IC T C O U N C IL
W ork in g for Sou th E ast C orn w all
C A R A D O N
Vision
‘One Card for All Purposes’
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Why Smart Cards?
Political The e-Europe Smart Card Charter highlights the desire of the
European Commission to utilise smart card technology as a citizen enabler
Smart cards can greatly enhance the achievement of key e-Government objectives - Office e-Envoy
Social Increasing the take up of concessionary rates for services Increasing the take up of welfare benefits by retaining accurate
information about eligibility Reducing the stigma associated with claiming benefits and
concessionary rates Commercial
New sources of revenue – advertising, sponsorship Facilitate improved tourism activities
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Smart Card Applications
Education Recording attendance Enabling cashless
catering Leisure
Access to facilities Health incentives
Libraries Books, DVD’s, Video’s etc Payment, photocopying
Transport Contactless ticketing
applications Concessionary travel
Tourism Increasing tourism
activity Payment Discounts Marketing
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Smart Card Applications
Generic applications Gaining access
Citizens Employees
Recording an entitlement Updated immediately Tokens
Paying for products or services Authentication – once only - the killer application?
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Authentication for the Citizen
Hand held reader lessthan £10
PC reader lessthan £25
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Multi-Application Smartcards
One card – many applications Dual chip allowing contact and contactless applications
Transport (contactless) E-Purse (Contact) Authentication (both?) Individual applications (both)
Interoperable across districts, regions and… countries Constrained by chip capacity…but this will disappear
2004/05
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Advantages for Citizens
Wallet space Convenience Confidentiality Security Faster transport applications Discounts
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National Projects Programme
National projects will seek to develop common standards and generic solutions…
National projects will create ‘products’ ready for take-up by local government…
National projects will contribute to delivery of e-Government targets by 2005…
National projects will build on the work of LGOL pathfinders and other pilots…
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National Projects
School Admissions Customer Relationship
Management (CRM) Local Planning Services E-procurement Digital TV Valuebill
Working with Local Businesses
Smartcards Crime Reduction and
Youth Offending Benefits (Pensions + Job
Centre Plus) Personalised Local
Service Websites
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National Smartcard Project
Creation of framework proposal Agreed to develop 11 work packages Lead organisation for each work package identified First draft proposal submitted to ODPM in June 2002,
final draft submitted October 2002 Overall funding approx £4.1m approved March 2003 Project commenced April 2003 – to complete by March
2004
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Objective
The National Smartcard Project is intended to bring together the knowledge and expertise of a number of local authorities and Central
Government departments, including Pathfinders authorities, to provide a
framework and foundation that will drive ongoing development within the Smartcard
market
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Work Package 2
Business Case
Southampton City Council
Business model to includesocial, political, financial andcommercial considerations
Work Package 3
Standards
London Connects
Technical standards,accreditation, specifications
for card schemes
Work Package 4
Procurement
NERSC
Procurement advice and bestpractice guidance manual
Work Package 6
Commercial Applications
Southampton City Council
Card demonstrators includingthe use of commercial
applications
Work Package 7
Delivery across Regions
Bolton MBC
Interoperability of differentcard schemes across regions
Work Package 8
Legal & Data Privacy
LB Newham
Detailed advice and guidanceon legal and data protection
issues
Work Package 9
Smartcard Starter Pack
Cornwall CC
Complete smartcard starterpack
Work Package 1
Project Management
Bracknell Forest Borough Council
Work Package 10
Communication & Dissemination
Doncaster MBC
Work Package 5
Links to Central Gov’t
DfES
Identification of Governmentinitiatives, pilots using theDfES Connexions Card
Work Package 11
Marketing & Take up
Chester City Council
Marketable solutions package
Work Packages
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Project output
A Smartcard Starter Pack which will be located on-line at www.scnf.org.uk
An interactive on-line questions and answers approach A number of pilot sites rolling out NSCP Smartcards by
31st March 2004 Working with Mid Suffolk District Council and Chester City
Council as New Starters. Bolton Next…………
Recommended Smartcard standards and ‘road map’ Card management software
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Search
Smart Card Project
If you want to introduce a Smart Card scheme this step by step guide will ensure you get it right
Frequently asked questions
A database of key questions and answers to support the development, introduction and management of Smart Cards
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Project take-up
Deliverables map at www.scnf.org.uk Opportunity for authorities to register an interest Presentations being made to LGOL Partnerships Newsletters (two issued so far) Research being conducted on behalf of NSCP Reference group meetings
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Getting involved
Please complete the questionnaire in your pack Come along to the reference group meetings Sign up on the web site Add your name to the newsletter list Come along to our regional meetings in January,
February and March Talk to us!
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National Smartcard Project - Questions
