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www.esd-toolkit.org
supported by
a local government initiative
sharing nationally to improve services locally
A-Z & Knowledge Base Project
Deanna SorrellSeptember 2006
supported by
sharing nationally to improve services locally
a local government initiative
Live Demo & Practical Session - AGENDA
• My profile• People finder• Local tree• Channels & volumes• Projects database• Reports• National e-Service Delivery Standards
supported by
sharing nationally to improve services locally
a local government initiative
My profile
Personal details & preferences:• Change password• Contact details• esd-toolkit options• Personal details• Photograph• Areas (forums) of interest – watch
them!
supported by
sharing nationally to improve services locally
a local government initiative
My profile
• Login as yourself!• Check/change your details• Auto-prompt – occasionally• Links to People finder• BB PRO 59, PRO 60, PRO 61, PRO 64
supported by
sharing nationally to improve services locally
a local government initiative
AGENDA
• My profile• People finder• Local tree• Channels & volumes• Projects database• Reports• National e-Service Delivery Standards
supported by
sharing nationally to improve services locally
a local government initiative
People finder
• Peer support mechanism • Builds on esd-toolkit
communities willingness to share nationally to improve locally
• Securely search for other esd-toolkit users - various search parameters & pick lists
• Search fields based on My Profile
supported by
sharing nationally to improve services locally
a local government initiative
People finder
• Login as yourself!• Search, sort & search again• Anything missing for Scotland?• BB PEO 111
supported by
sharing nationally to improve services locally
a local government initiative
• My profile• People finder• Local tree• Channels & volumes• Projects database• Reports• National e-Service Delivery Standards
AGENDA
supported by
sharing nationally to improve services locally
a local government initiative
Local Tree
• Create a local picture/tree of services• Gain buy-in & understanding of services• Lingua franca!• Mappings to controlled lists• Manage/maintain service information• Align documents, standards, channels,
volumes etc.• Flip the tree!
supported by
sharing nationally to improve services locally
a local government initiative
Local Tree
• Login as [email protected]• Devolved access?• Download csv file• Amend tree• Upload tree• BB TRE 6, TRE 7, TRE 39, TRE 41
supported by
sharing nationally to improve services locally
a local government initiative
• My profile• People finder• Local tree• Channels & volumes• Projects database• Reports• National e-Service Delivery Standards
AGENDA
supported by
sharing nationally to improve services locally
a local government initiative
Channels & Volumes
• Help plan access channel strategy• Measure channel shift• Measure consistently• Capture volumes by service
interaction• Share & benchmark• English LAs measuring Take Up
supported by
sharing nationally to improve services locally
a local government initiative
Channels & Volumes
• Login as [email protected]• View service, interaction, channel,
volumes• BB CHA 28, CHA 30, CHA 31, REP 99
supported by
sharing nationally to improve services locally
a local government initiative
• My profile• People finder• Local tree• Channels & volumes• Projects database• Reports• National e-Service Delivery Standards
AGENDA
supported by
sharing nationally to improve services locally
a local government initiative
Projects database
• Central repository for all local, regional & national e-Government project information
• Shared learning, best practise & advice• Opportunities to contact people who
have been there & done it in order to avoid ‘reinventing the wheel’
• A better understanding of how projects impact on LA services
supported by
sharing nationally to improve services locally
a local government initiative
Projects database
• Login as [email protected]• Search for projects – CRM• Add new project• BB TOO 96
supported by
sharing nationally to improve services locally
a local government initiative
• My profile• People finder• Local tree• Channels & volumes• Projects database• Reports• National e-Service Delivery Standards
AGENDA
supported by
sharing nationally to improve services locally
a local government initiative
Reports
• Access to data stored in esd-toolkit• Format – csv, xml, html• New reports possible• Various BBs on reports
supported by
sharing nationally to improve services locally
a local government initiative
• My profile• People finder• Local tree• Channels & volumes• Projects database• Reports• National e-Service Delivery Standards
AGENDA
supported by
sharing nationally to improve services locally
a local government initiative
National e-Service Delivery Standards
• Developed by 200 LAs for LAs• Ready made road map for service
delivery improvement/transformation• Utilisation of technology to support
service delivery• Includes management processes &
links to relevant guidance• Not technical standards
supported by
sharing nationally to improve services locally
a local government initiative
National e-Service Delivery Standards
• Service area focused – Customer Service, ICT, HR etc.
• Target Audience – Service Managers• What other parts of the organisation
should be doing to support a service• Opportunity to compare & benchmark• Understand what could be beyond
current targets in various services
supported by
sharing nationally to improve services locally
a local government initiative
National e-Service Delivery Standards
STANDARDS:• Three levels• Minimum - relates to current English ‘e’
Govt Targets & associated good practice• Progressing & Excellent levels stretch
the service beyond these requirements• 2-5 year timeframe for Excellentwww.nesds.gov.uk BB STA 109, REP
110
supported by
sharing nationally to improve services locally
a local government initiative
[email protected] 347686
http://www.esd-toolkit.org
http://www.esd.org.uk/projectscotland
Thank you for listening
