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Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

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Page 1: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

www.dqi.org.uk/schools

Page 2: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

The DQI aims to• focus on comparison to help communication

and encourage involvement using established customer sampling methodologies

• form a consensus view amongst stakeholders• improve briefing• monitor and review design aspirations

throughout the process• raise and manage expectations

and in the longer term

• benchmarking• feedback

Page 3: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Functionality: Access

The building should provide good access for all…

Page 4: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

The building should provide good access for all…

Page 5: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Dining and social areas should be sufficient to allow for healthy eating, relaxation and recreation…

Page 6: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Dining and social areas should be sufficient to allow for healthy eating, relaxation and recreation…

Page 7: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

The design should minimise the requirement for mechanical ventilation / cooling / heating…

Page 8: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Build Quality: Engineering services

The design should minimise the requirement for mechanical ventilation / cooling / heating…

Page 9: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

The need for a DQI for schools• Specific nature of school buildings

– Type and organisation of accommodation– Age range of occupants– Use of school grounds– Access and inclusion– Specialist status– Educational vision – School ethos– Community use

Page 10: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Development• Aim to stay close to generic DQI and share in

its development• Change questionnaire to address:

– Language for:• pupils• teachers• building professionals• everyone else

– Attributes unique to schools:

Page 11: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

ProcessDelivery of building and service

Sustainabilityof Process and Product

ProductDesignQualityIndicator

Page 12: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Resource envelope• Design quality in context

Page 13: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

external materials

safe and stimulating grounds

size of grounds

enhance the neighbourhood

extendibility

hazardous materials and VOCs

minimising waste on site

balance of space

toilets and changing areas

dining and social areas

staff / administrative areas

learning resource areas

halls

have appropriate furniture

integrated ICT infrastructure

allow structural change

allow services change

allow layout change

have versatile lighting

be adaptable

provide security

inclusive to special educational needs

enhance teaching and learning

contribute to efficiency

accommodate needs

grounds which support the curriculum

storage

teaching spaces

net to gross

circulation

adjacenciessize of building

ambulant disabled and wheelchair users

people with impaired hearing

people with impaired sight

signposting

way finding

intelligible layout

access / storage for goods and waste

safe access

cyclists

access for all

car parking and bicycle storage pedestrian

and public transport

environmentally sustainable

efficient structure

climate change

integration of fixtures and fittings

integration of systems

demolition and recyclability

safe construction

considered construction

appropriate materials

adaptability

safety

health

co-ordination of systems

fire safety

control systems

minimising controls

minimising cooling

minimising mechanical ventilation

minimising heating

CO2

operating quietly

operability

engineering systemsreplacement of

components

energy and water efficiency

few complaints / faults

operability

appropriate air quality

appropriate acoustics

appropriate climate

sufficient artificial light

sufficient daylight

durable finishes

weathering

response to site microclimate

maintainable

wear and tear

cleaning

contribute to new knowledgemake you think

sense of security

character

widely acclaimed

reinforces ethos of the school

welcoming to visitors

educational vision apparent

raise aspirations

colour and texture

quality materials

detailing

orientation

composition

pleasing form

personal control

views

acoustics

air quality thermal

comfort

quality of artificial light

quality of daylight

enjoyable common areas

stress reducing

not feel cramped

pleasurable

contribute to regeneration

sense of local ownership

relationship to local facilities

school's outdoor environment

edge of the sitecontex

t

Page 14: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Vitruvius & Wootton

CommodityUtilitas

FirmnessFirmitas

DelightVenustas

Page 15: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

CommodityUtilitas

FirmnessFirmitas

DelightVenustas

FUN

CTIO

NA

LITY

IMPA

CT

BUILD QUALITY

Page 16: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

The School in its Community

Within the School

Form & materials

Character & innovation

Performance

Engineering Services

Construction

Access

Space

Uses

FUN

CTIO

NA

LITY

IMPA

CT

BUILD QUALITY

Page 17: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

FUNDAMENTAL

ADDED VALUE

EXCELLENCE

Page 18: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Increasing detailIncreasing legibility for users

1.BriefingCommit to Invest

2.Mid DesignCommit to Construct

3. Ready for Occupation

4. In-Use

briefing version of the DQI used to define project values to ensure completeness of briefing information

DQI tool tailored to stage of project, stakeholders score how well a design or building is achieving project values

Project stages:

FAVE

Page 19: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Running a DQI assessment• Preparation

– Facilitator appointed – Visit site– Stakeholders committed– Context recorded

• Rules of engagement– Venue– Time– Atmosphere

• Key players– Project leader– Facilitator– Stakeholders

• Supply side• Demand side

• Afterwards– Feedback– Actions implemented

Page 20: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Stage 1, briefing• Define aspirations by setting FAVE weightings

– Fundamental, • basic • essential

– Added value • desirable • beneficial

– Excellence • exceptional

• Stakeholders work together to reach a consensus as to what the project should achieve

Page 21: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

      212121121

Character & Innovation

111011

Form & Materials

11101112201

Within the school

2111111

The School in its Community

Impact

        2121000

Construction

011001111211101

Engineering

10000001101000

PerformanceBuild Quality

     1111102100

Uses

011100

Space

   000011000000

AccessFunctionality

Fundamental

Added Value

Excellence

Default FAVE

Page 22: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

      2121121

111011

1110112201

2111111

        2121000

Construction

01101111211101

Engineering

1000000110100

PerformanceBuild Quality

     1111102100

Uses

11100

Space

   00001100000

AccessFunctionality

Fundamental

Added Value

Excellence

Customised FAVE

Character & Innovation

Form & Materials

Within the school

The School in its Community

Impact

Page 23: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Stages 2, 3 & 4Assessing a building or design• collects opinions from all stakeholders• highlights different views to allow comparison

between:– stakeholders – project stages– different projects

• compare assessment with briefing aspirations• arrive at consensus

Page 24: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

Model 2

Output and results

Page 25: Www.dqi.org.uk/schools. The DQI aims to focus on comparison to help communication and encourage involvement using established customer sampling methodologies

www.dqi.org.uk/schools