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www.axis.com
Axis Communications
South Asia Pacific Support Organization
www.axis.com
Objectives – Support
> After this lesson, students should be able to:
> Identify local and global support for further questions
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Support – Where to start
> All manuals and installation instructions can be found on the Axis website:www.axis.com/techsup/
> Firmware upgrades are free and can be downloaded by registering with Axis: www.axis.com/reg/login.php?oldurl=/techsup/firmware.php
> Find answers in the FAQ database: www.axis.com/techsup/faq/index.php
> Raise a support request with Axis: www.axis.com/reg/login.php?oldurl=/reg/mycases/index.php
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Customer Support
> Support requests are made to Axis Customer Services
> Most efficient – Log in to MyAxis and use the online helpdesk on the Axis website: www.axis.com/reg/login.php?oldurl=/reg/mycases/index.php
> Benefits
– Ask questions online
– Highest priority
– Trackable
– History log
> Alternatively, telephone can be used (business hours only).If a written response from Axis is needed, a support case will be raised for the customer.
> Whenever possible, support is given in the local language. Supported languages today are: English, German, Swedish, French, Spanish, Italian, Dutch.
www.axis.com
Support web – Online Helpdesk
Click
www.axis.com
Support web – Online Helpdesk
www.axis.com
Support web – Online Helpdesk
Log in to MyAxis
www.axis.com
Support web – Online Helpdesk
Click!
www.axis.com
Support web – Online Helpdesk
Include as much information about your support case as possible
- Server report from your Axis unit
- Print screen of the error message
- Snapshot of blurry image
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Priority support
> Online support cases are automatically prioritized
– Axis partners, distributors and resellers
– Installers and system integrators
– End users
> Incoming support requests shall be answered within two working days, either to present a solution or to request additional information (such as a server report and a parameter list)
www.axis.com
SAP – Australia / New Zealand
Local officeAxis Communications Pty LtdLevel 27, 101 Collins StreetMelbourne VIC 3000Australia
+613 9221 6133
Country managerWai King Wong
Key Account ManagerAldrin Leong
Customer Support line+613 9221 6133
www.axis.com/corporate/contact.htm
www.axis.com
Local officeAxis Communications (S) Pte Ltd.7 Temasek Boulevard#11-01A Suntec Tower 1Singapore 038987
+65 6 8362777
Country managerNafis Jasmani
Customer Support line+65 6 83622777
SAP – Asean
www.axis.com/corporate/contact.htm
www.axis.com
SAP – India
Local office Axis Video Systems India Private LimitedKheny Chambers4/2 Cunningham RoadBangalore 560002Karnataka, India
+91 (80) 4157 1222
Country managerPrakash Prabhu
Customer Support line+91 (80) 4157 1222
www.axis.com/corporate/contact.htm
www.axis.com
SAP – unexplore, Vietnam / Phillipines/Sri Lanka / Bangladesh
Local officeAxis Communications (S) Pte Ltd7 Temasek Boulevard #11-01A Suntec Tower 1Singapore 038987
+65 6 8362777
Country managerRaymond Koh
Customer Support line+65 6 8362777
www.axis.com/corporate/contact.htm
www.axis.com
Questions & Answers
Thank you!
