Embed Size (px)
DESCRIPTION
Writing Consumer Education & Referral Outcomes. A QTS Web Training. Things to know. You have control of the power point on your own computer The trainer will tell you when to go to the next slide Please mute your phone unless you have a question or comment - PowerPoint PPT Presentation
Citation preview
1
A QTS Web Training
Writing Consumer Education &
Referral Outcomes
2
Things to know
You have control of the power point on your own computer
The trainer will tell you when to go to the next slide Please mute your phone unless you have a question or
comment If we should get disconnected by phone, call back in If you experience difficulty with the PowerPoint while
on line, let the facilitator know.
3
Details….
You were sent the PowerPoint with the URL Attendance will be taken at the conclusion of
the call If you need additional assistance, please work
with your Quality Assurance Training & Support Specialist
4
Who’s here?
Referral Specialist
CCR&R Program Director/Supervisor
Other
5
What we will do…
Review expectations of 2.B.1.c and 2.C.1.a
Writing consumer education and referral specific outcomes
6
Results Accountability Guidebook
Results Accountability Guidebook Child Care Resource Referral, Oregon State University Family Policy Program & Oregon Child Care Research Partnership, Pratt, Clara, and Weber Bobbie, 2000.
Chapters 2, 3, and 6 http://www.naccrra.org/docs/results_accountability_guidebook_10-00.pdf.
7
2.B.1.c
An outcome based plan drives your services Appropriate outcomes, indicators, activities,
and inputs Evaluation tool used to measure indicators Compilation of that data (Based on what you
are collecting, how do you know you’ve achieved the outcome?)
8
2.C.1.a Outcome Based Evaluation
Tools measure movement toward outcomes
Surveying clients (minimum 20% response rate)
Compiles and analyzes data
Uses survey results to inform services
9
Performance Measurement includes answering the following ?s:
What are the planned activities, outputs, and intended outcomes?
Does the program achieve its planned activities and outputs?
Does the program achieve its intended outcomes and results?
Results Accountability Guidebook, pg. 82
10
Logic Model Results Accountability Guidebook, pgs. 18
11
What’s the difference?
Activity: Use CCR&R database to link families with providers appropriate to family needs
Output: 256 families received referrals in the month of May. 97% of clients received between 5 and 10 child care options. (database)
Outcome: Increased knowledge of child care options that meet family needs
Indicator: 75% of parents responding to the follow up survey report an increase in knowledge of child care options that meet their needs (survey)
12
What is an outcome?
Answer this question:
What is it you want to happen to clients who call your referral line?
Writing outcomes may be easier than you think.
13
Outcomes are the program’s results for people & communities
Contribute to the achievement of longer term goals
Describe a desired state of knowledge, attitude, skills, behaviors, or circumstances
Outcomes are observable, measurable, and achievable
Results Accountability Guidebook, pg. 24
14
Outcomes seek to…
Increase
Decrease
Maintain
Results Accountability Guidebook, pg. 24
15
Outcomes can be
InitialIncreased knowledge of the characteristics of high quality child care
Longer termIncreased family satisfaction with child care
Results Accountability Guidebook, pg. 24
16
So that…
Key Activity: Provide information about the characteristics of high quality child care, so that
Outcome 1: Parent knowledge of characteristics of high quality child care increases, so that
Outcome 2: Parents use knowledge of characteristics of high quality child care in their child care search, so that
Outcome 3: Parents choose high quality child care arrangement, so thatOutcome 4: Parents are satisfied with child care arrangement, so thatOutcome 5: There is an increased probability of continuity of care for the
child, so thatUltimate goal: Increased family sufficiency and ability to achieve personal
goals is achieved.Results Accountability Guidebook, pg. 85
17
Examples of consumer ed & referral specific outcomes
Selected initial outcomes– Increased knowledge of child care options that meet
family needs– Increased access to high quality child care options
that meet family needs Selected longer term outcomes
– Increased family self-sufficiency and ability to achieve person goals
Results Accountability Guidebook, pg. 43
18
Writing Outcomes Key Activity: Providing clients with written material and consultation about the differences between regulated and non-regulated child care.
1) Identify the target group
2) What is the action verb?
3) What is the result
1) Parents who call the referral line
2) Increase
3) An understanding of the difference between regulated and non-regulated care
19
Combine the 3 to make a statement
After consultation with a referral counselor, parents will have increased knowledge of the difference between regulated and non-regulated care.
Does this statement…
Identify the target group? Identify the desired change in knowledge? Is it specific?
20
Key Activity: Provide information about quality indicators to each client
What is the intended outcome?
To write the outcome statement…
1) Identify the target audience
2) What is the action word
3) What is the desired result?
21
Now you try
Think of a key activity you engage in on a daily basis
Identify the target group impacted by this activity
What is the action verb?
What is the result?
Combine the 3 to make an outcome statement
22
A common error
The confusion between
– Outcomes
– Activities
23
The difference…
OutcomeIncreased knowledge of child care options that meet family needs
ActivityUse CCR&R database to link families with providers appropriate to family needs
24
An outcome might have multiple activities associated with it.
For instance, what activities do we engage in to….
Increase parents’ understanding of quality child care characteristics
25
Another common error
The difference between
– Outcomes
– Outputs
26
The difference
OutcomeIncreased knowledge of the characteristics of high quality child care
OutputVolume: Number of families who received written materials describing characteristics of high quality child careQuality: Parent satisfaction with consultations and educational materials about quality child care characteristics
27
Another example
OutcomeIncreased knowledge of child care options that meet family needs
OutputVolume: Number of families who received child care referralsQuality: Accuracy of referrals received by families
28
Assessing outcomes
Increased family knowledge of child care options that meet family needs
Does the outcome state who will change? Does the outcome state the nature of the change or benefit due to
contact with the CCR&R? Is it measurable? Is it specific and can it be clearly understood? Is it realistic and feasible? Is it something the CCR&R can control?
29
How about this one?
100% of families contacting the CCR&R for referrals will receive written materials describing characteristics of high quality child care
Does the outcome state who will change? Does the outcome state the nature of the change or benefit due to
contact with the CCR&R? Is it measurable? Is it specific and can it be clearly understood? Is it realistic and feasible? Is it something the CCR&R can control?
30
Remember Outcomes…
Focus on the program’s results for families Describe a desired state of knowledge,
attitude, skills, behaviors, or circumstances Are observable, measurable, and achievable Should be written in an active way: increase,
decrease, maintain
31
Implement these strategies to avoid common errors
Understand terminology– Areas of particular confusion outcomes vs. activities;
outcomes vs. outputs; indicators vs. outputs Start with a logic model
– What do you want to accomplish? (outcome)– How will you know if it has happened? (indicator)
Proceed realistically Choose outcomes that are realistically achievable and
measurable
32
What we wanted to do
Review expectations of 2.B.1.c and 2.C.1.a
Practice identifying and writing outcome statements
Answer your questions
33
Wrapping up
Attendance– Please STAY ON the line until everyone’s name is
called.– If your name is NOT called and/or you are sharing
the connection with someone else, please stay on the line after everyone has goneWe need:Your name, e-mail and Agency ID
