Embed Size (px)
Citation preview
independent | trusted | innovative
WRc Innovation Day 2017
Delivering Knowledge in a
Relationship Economy
independent | trusted | innovative
Welcome Mark Smith, CEO, WRc plc
wrcplc.co.uk 3 independent | trusted | innovative
WRc First Aiders
Anwen Clementson Greg Doyle
07801 414984
Jonathan Badger
07471 226695
Rob Camm
07792 583949
wrcplc.co.uk 4 independent | trusted | innovative
Delegate Fire Assembly Point
wrcplc.co.uk 5 independent | trusted | innovative
independent | trusted | innovative
Trust & business in a
suspicious century
Gavin Esler, BBC TV
Presenter
independent | trusted | innovative
WRc Innovation Day 2017
Delivering Knowledge in a
Relationship Economy
independent | trusted | innovative
WRc Innovation Day 2017 Relationship constants during times of change
Andrew Hunt, Commercial Director
26th April 2017
wrcplc.co.uk 9 independent | trusted | innovative
How does change greet us…?
wrcplc.co.uk 10 independent | trusted | innovative
Abrupt change: Automotive Sector…
wrcplc.co.uk 11 independent | trusted | innovative
Abrupt change: Automotive sector to public office…
‘Give Londoners an honest,
accurate, and independent
evaluation’
wrcplc.co.uk 12 independent | trusted | innovative
Abrupt change: Food and beverage sector
wrcplc.co.uk 13 independent | trusted | innovative
Abrupt change: Retail sector
wrcplc.co.uk 14 independent | trusted | innovative
Events that shape change… fear and recovery of trust
wrcplc.co.uk 15 independent | trusted | innovative
Events that shape change…
wrcplc.co.uk 16 independent | trusted | innovative
Events that shape change…
wrcplc.co.uk 17 independent | trusted | innovative
Changes in mind-set & legislation: Waste Management Sector
wrcplc.co.uk 18 independent | trusted | innovative
Regaining trust
wrcplc.co.uk 19 independent | trusted | innovative
WRc building trust in drops over 90 years
wrcplc.co.uk 20 independent | trusted | innovative
wrcplc.co.uk 21 independent | trusted | innovative
Forms of change: Innovation & Adaption
Kodak
‘The world’s biggest film
company filed for bankruptcy
yesterday, beaten by the
digital revolution’
Source: Independent 20/01/12
wrcplc.co.uk 22 independent | trusted | innovative
Who are the guardians of our customers’ trust?
wrcplc.co.uk 23 independent | trusted | innovative
Who are the guardians of our customers’ trust?
wrcplc.co.uk 24 independent | trusted | innovative
Who are the guardians of our customers’ trust?
wrcplc.co.uk 25 independent | trusted | innovative
So what is the relationship constant during times of change…?
Source: Institute of Business Ethics, 2017
wrcplc.co.uk 26 independent | trusted | innovative
A final thought…
what waves of change
are on our horizon…?
wrcplc.co.uk 27 independent | trusted | innovative
independent | trusted | innovative
WRc Innovation Day 2017
Delivering Knowledge in a
Relationship Economy
One size doesn’t fit all Actively building authentic relationships
Sonia Home
Gain invaluable insight to develop you, your team and your business.
BRAND
SALES
START UP SURVIVAL
SUSTAINABLE GROWTH
WHY?
HOW?
BEING AUTHENTIC
Clarity…employee engagement… HPT
“ C-me gave us increased clarity that led to increased employee engagement and high performing teams.
Teams came together very quickly to deliver complex solutions”
Hans van der Velde, former CEO of Visa Europe.
TAKE RESPONSIBILITY
“When we are no longer able to change a situation, we are challenged to change ourselves.” Vicktor Frankl, Man’s search for meaning
UNDERSTANDING OTHERS
Thank you
independent | trusted | innovative
WRc Innovation Day 2017
Delivering Knowledge in a
Relationship Economy
independent | trusted | innovative
WRc Innovation Day 2017
Q & A Session
independent | trusted | innovative
WRc Innovation Day 2017
Delivering Knowledge in a
Relationship Economy
