WOWZERS HONOURABLE MENTIONS · 2020. 8. 28. · WOWZERS HONOURABLE MENTIONS Q1 –2020 Thanks again for attending this claim. The insured had nothing but praise for you when I spoke

claimspro.ca

WOWZERS HONOURABLE

MENTIONS Q1 – 2020

WHAT OUR CUSTOMERS ARE SAYING

WOWZERS HONOURABLE MENTIONS Q1 – 2020

My husband and I have been dealing with Jeremy withrespect to an accident that occurred in December. I foundthe accident, although no one was injured, quiteupsetting. We would very much appreciate if you wouldrecognize Jeremy for ‘going to bat for us’.

After the accident, the women who hit me changed herstory, and Jeremy was so professional, helpful andencouraging. He also spent the additional time speakingwith Unifund, and they have decided that we are notgoing to have our insurance affected with an ‘at fault’record.

Very rarely do you find someone with such dedication tothose being served. In what I would think can be a careerrequiring exceptional people skills, the ability to listen, andthe willingness to defend one side of an accident, Jeremyis brilliant.

You have a remarkable employee on your staff, and weare very grateful for all he did for us.

Adjuster: Jeremy GairBranch: Red Deer, ABClaim Type: AutoClient: RSA (Unifund)

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I want to write you this in regards to my experienceautomobile accident and claim with Dee-Anne Crozier.From the moment we first talked she was able to makeme feel at ease and answered every question I had,even when I would ask a lot she would get back to mequickly and efficiently. This was my first accident andDee made it stress free and was so empathic to me thatI'm a satisfied client. I felt like I was dealing more with afriend.

If I could refer her and your office please let me know. Ihear that a lot of people have negative opinions oninsurance and adjusters and for me that was NOT myexperience with Dee-Anne and ClaimsPro.

Adjuster: Dee-Anne CrozierBranch: Cranbrook, BCClaim Type: AutoClient: N/A

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Thanks again for attending this claim. The insured hadnothing but praise for you when I spoke to him today.

He advised you were kind, patient, informative and helpedcalm them down from their anxiety that they were having.

Thanks again for always being so great. Have a great day!

Adjuster: Ravi BalkaranBranch: Mississauga, ONClaim Type: N/AClient: N/A

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I just wanted to thank you for referring ChristineDuplessis, in this regard. As the Examiner of the file, Iwas very pleased with her overall performance.

This is a higher profile client and things appear to havebeen handled in an effective and professional manner.While we have a very limited requirement of adjustingservices outside Alberta, I would not hesitate to haveChristine assist us, should the need arise in the future.

Christine, thank you for your efforts on this file.

Adjuster: Christine DuplessisBranch: Markham, ONClaim Type: PropertyClient: Alberta Treasury Board

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You may not remember, but I had contacted you when adrunk driver plowed through my fence and knocked downseveral trees. It was an ICBC claim but I was told to reportit to you, too.

I will never forget your kindness at that time. You came allthe way to Langley to see the devastation and called alandscape company, and the owner happened to arrive atthe same time as you did. It has been quite a ride, as theysay, but that part seems to be over.

So thank you again so much. I really appreciate yourcompassion.

Adjuster: Johanna MolsonBranch: Surrey, BCClaim Type: PropertyClient: ICBC

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Thanks again. You are awesome.

You have gone above and beyond on this and I am verygrateful. When this is all over, I will ask your boss toincrease your pay because if the have three people likeyou, ClaimsPro will go places.

Adjuster: Marianna ScarpelliBranch: Markham, ONClaim Type: AutoClient: RSA

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Just a quick note to express my thanks and appreciationfor Jennifer and the services she provides. I've thankedand praised her directly several times, but I also think itsimportant that others are aware.

I am very impressed with her. She does an amazing jobassisting me with various requests, and she goes aboveand beyond. I hope you'll note this and recognize heraccordingly.

Keep up the good work Jennifer!!

Adjuster: Jennifer FajardoBranch: Mississauga, ONClaim Type: N/AClient: Marsh/Chubb

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I express my gratitude to you for supporting us sowidely! You literally saved us by supporting us on such ahigh level! I spoke with Nadine yesterday who explainedto me that it would be more practical for her to come todo her usual work at our offices during the absence ofan employee, which makes it easier to communicateplus the extra support she would give our team.

I take this opportunity to tell you that she is really veryhelpful from all points of view, in addition to being verypleasant! It is unanimous here and created a superbimage of ClaimsPro within our company.

Adjuster: Nadine MoreauxBranch: Montreal, QCClaim Type: N/AClient: April Canada

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Working in the service industry myself l always make apoint of trying to find out who the next person is abovethe individual I am dealing with, in this case I was dealingwith Maureen and I believe you are her supervisor. All toooften this is purely for complaints, but in this case I reallywant to sing Maureen’s praises. My basement suiterecently got flooded out and after having talked to anumber of parties mentioning “clauses in the insurance” Iwas worried out of my mind!!. Then came Maureen :)

Maureen was very calm and although never committedherself or made any promises to me, her kind manorinstantly put me at ease. During the week long process oftrying to get an answer from my insurer, Maureen alwayskept me calm and well Informed on how the process wasgoing. Maureen is an absolute diamond and a credit toyour company!!

Adjuster: Maureen ClarkeBranch: Abbotsford, BCClaim Type: PropertyClient: N/A

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I just wanted to pass on an excellent compliment Ireceived for Nadair. My insureds were very grateful forall her help during their difficult loss and issues with apreferred contractor.

Her reports were also very well done and on time.

Adjuster: Nadair DaleBranch: Edmonton, ABClaim Type: PropertyClient: Curo

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I just wanted to commend you on an job well done. Youhave provided me with the best reports and yournegotiating skills with the client are outstanding. I wasexpecting this one to go sideways, but it did not and Ithank you for this.

Adjuster: Ryan PottsBranch: Kitchener ONClaim Type: N/AClient: The Guarantee Company of NA

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It is important to highlight that you have done atremendously good job in staying up to speed with theany needs of our client. These efforts have beenappreciated by both our office and our client. Yourprompt collaboration in the times of crisis in this filemay have saved our client's life.

We and our client and her family are very grateful foryour assistance and we wish for any of your colleagueswho have an opportunity to read this letter to recognizethat your professionalism and client service has beenoutstanding.

Adjuster: Roxanne VaillancourtBranch: Ottawa, ONClaim Type: AutoClient: N/A

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Well done, thanks for going right away Luc.

I appreciate the great service we always get fromClaimsPro. Just goes to show, you never know till you go.

Adjuster: Luc BourqueBranch: Moncton, NBClaim Type: PropertyClient: City of Moncton

“ “ I am really impressed by the way that you jumped on myrequest, especially on a Friday afternoon. That says a lotto me.

Once again, thank you for the quick response and thereport. FYI, the client made arrangements to salvage theload on Saturday, which will significantly assist inmitigating the loss.

Adjuster: Scott DouglasBranch: Calgary, ABClaim Type: N/AClient: EIMC

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I have had a wonderful experience with your adjuster whois helping me with my house rebuild, Jim Johnson fromClaimsPro, as well as everyone else I’ve spoken to or dealtwith. They’ve all been absolutely wonderful aboutanswering questions and getting back to me even fasterthan I would have expected, making what is a verystressful time in my life a little bit less stressful becausethat’s not one of my worries.

After experiencing the fire and all the challenges that havecome with it. If my new broker writes for Wawanesa I willbe very happy to continue with the company.

Adjuster: Jim JohnsonBranch: Red Deer, ABClaim Type: PropertyClient: Wawanesa

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I want to let you know you have been an amazingadjuster to work with. You have genuine concern for meand my horse, you have been extremely fast andefficient and easy to get hold of.

This is hard to come across with adjusters of any area.You are very good at what you do Lee. Keep it up:)

Adjuster: E. Lee AxtBranch: Mississauga, ONClaim Type: EquineClient: N/A

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You have always been very prompt in responding. Iappreciate that. I look forward to working together toimprove our customer response time and customerservice after we have received your after-hours FNOLcommunication by email.

Adjuster: Kathy DiamantopoulosBranch: Markham, ONClaim Type: PropertyClient: Wawanesa

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I am writing to extend my compliments to an adjuster inyour Branch, Lorien for some excellent work on a claim.

This claim, involves an older 120 year old home, and theconstruction presented some very challenging aspectsfor the restoration. Lorien demonstrated an excellenttechnical understanding of the exposures on this lossand they how they pertain to specific lesser knownprovisions of the BCAA wording/policy. This plus someadded coordination with multiple vendors at the outsetof this loss resulted in a very comprehensive andeffective preliminary report package that allows myselfas an examiner an increased degree of control of someof the uncertainty associated with a loss this nature.

Thank you again to Lorien, and looking forward toworking with you on the next file.

Adjuster: Lorien QuattrocchiBranch: Nelson, BCClaim Type: PropertyClient: BCAA

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I received the insurance payout for the fire that was in myhouse. During this claim you were so helpful in explainingthe process, answering questions and concerns. I was sostressed out, you helped keep me calm. This was my firstinsurance claim I have ever had, it was so stressful losingmy pet, possessions and the damage to my house. Youkept in contact with me and the information you sharedabout the insurance process and policy helped methrough this most difficult time of my life. I was so underinsured (I did not know). I pray that I will never needinsurance again. I know I will re-insure my house withPersonal Insurance Co. and I will ensure that I am notunder insured after learning about insurance throughdiscussions with you.

Your actions and contact procedures during this mostdifficult time was so professional and at the same timecalming. You helped me find valuable contractors. I didnot know any insurance adjusters until I meet you throughthis disaster claim. You have a difficult job but showed meyou are a person with the most professional work ethics.

Adjuster: Shahzad GurmaniBranch: Edmonton, ABClaim Type: PropertyClient: Aviva

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From Broker: Thank you very much for your quickassistance to our client. He expressed his satisfactionafter speaking to you.

Your support is priceless and much appreciated.

From Insurer: Yes, I couldn’t agree more. William, youplay such an important role in this program. Thecustomer service you provide to the dentists is aboveand beyond and very much appreciated.

Adjuster: William ColeBranch: Surrey, BCClaim Type: N/AClient: Aviva

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My name is Kris, and I would like to express my genuineappreciation to Jessica Bustamante for the way she hashandled my claim. I was pleasantly surprised by herprofessionalism, and effort on my case, as well as justsimple filling I was treated in humanly way.

I wish insurance and other institutions have had morepeople like her. Thank you for everything.

Adjuster: Jessica BustamanteBranch: Mississauga, ONClaim Type: N/AClient: RSA

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Just a quick note to tell you that I have heard two greatcomments about Cheryl by clients this week. I wastalking to someone who had her take some statementsrecently and he loves her.

Another client recommended I retain her for somestatements I need on an ugly CAS file because he likesworking with her.

I also know another client that really likes the workCheryl does as well. Thought you should know!

Adjuster: Cheryl SobanskiBranch: London, ONClaim Type: N/AClient: N/A

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I just want to say thank you so much for all your help anddedication to our restoration claim and process to gettingeverything done! I know there was a little confusion andsome misunderstanding at one point, but you definitelystepped up to the plate and worked with us!

Your hard work and very open communication with uspaid off in the end. There was never a whole lot ofquestions with us as you were always nice andforthcoming, to the point and that’s just the type ofpeople we are!

Hands down you busted your butt to get where weneeded to be and for that we are grateful! Tiffany, frommy family thank you so much!

Adjuster: Tiffany KleppeBranch: Regina, SKClaim Type: PropertyClient: N/A

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I would like to highlight the excellent collaboration andthe work on your damage report, photos and sketchesthat you submitted to us.

On a house damaged by fire Nancy submitted to us anexcellent set of photos, clearly showing the damage byfire, by smoke and the composition of the interiorfinishes of all the rooms. She also submitted a supersketch detailing the dimensions of all floors, rooms,windows, stairs, cupboards, etc.

Her work will allow us to carry out a detailed estimatewhile considerably reducing our cycle time because wedid not have to move to Quebec to make our statementof damage. We thank you very much for your help andassistance. A really great job!

Adjuster: Nancy MurrayBranch: Montreal, QCClaim Type: PropertyClient: Intact

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Our family had an unfortunate incident during theHurricane Dorian and our home was flooded anddestroyed allot of items in our basement. This storm alsocaused allot of damage for many other people andbusinesses. Although it was an incredibly busy time forclaim adjusters, I just wanted to say that Charles alwaystook time to explain the process, answer my calls and givethe exceptional service we expected.

He has continued this great service all through the processas we repaired our home and replaced lost items. Manytimes we take the time to complain about poor service butwe never take the time to acknowledge someone whodoing an exceptional job. In this case we were pleasedwith Charles who even took time outside company hoursto deliver a cheque to me to start process replace lostitems. This is going above and beyond in my opinion.

Just wanted to share this positive feedback on Charles.

Adjuster: Charles CormierBranch: Moncton, NBClaim Type: PropertyClient: N/A

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Thank you for kindness, thoughtfulness and dedicatedhard work. We surely appreciated your efforts to helpus. That cheque really helped with our debt. All theBest.

Adjuster: Dale BrownBranch: Fredericton, NBClaim Type: PropertyClient: N/A

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I know people like you and I typically get negativefeedback, but I wanted to say Josh has been a pleasure towork with.

While I don’t personally handle too many files, I can say heis one I would not hesitate to call. Thank you to ClaimsProfor having Josh assist us with our files.

Adjuster: Josh JewerBranch: Dartmouth, NSClaim Type: N/AClient: Portage Mutual

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Thank you very much for coming out and seeing my wifeand I Wednesday night at our basement flood. You gotus on track and it was your intervention that connectedus with restoration company. Their vacuum drawing themajority of the water out so that my little pump couldcope is exactly what mitigated the damage and keepsmy eventual repair costs to a minimum.

Without your house call, we would also have been interrible shape emotionally. Unchecked, the situationwould have been several times worse by morning. Youhelped us over these hurdles.

I think your actions are a credit to your company in aprofessional sense (saving everyone money with fastaction) and a credit to you as a person. I am personallygrateful for your response and your help.

Adjuster: Jen BelokBranch: Edmonton, ABClaim Type: PropertyClient: N/A

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I received a call from an insured and she is happy as piewith the handling of her claim and that she has closure.

She will be looking for another horse and will be stayingwith us as her insurer forever. She said she will adviseeveryone to deal with us. She was so happy with everyoneand wanted me to share the feedback.

Adjuster: Rachel BaresichBranch: London, ONClaim Type: EquineClient: CapriCMW

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Myself and my husband are grateful to have Maureenon our side during a recent toilet overflow situation wehad. We were having trouble with the restorationcompany we were using and on one of Maureen’sfollow up calls she asked how things were going. When Iexplained the details of how terribly slow things weregoing and how poor the workmanship was, she movedon our behalf to get our home restored beforeChristmas and to ensure there was compensation fordamages that were done.

You have our recommendation!

Adjuster: Maureen ClarkeBranch: Abbotsford, BCClaim Type: PropertyClient: N/A

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Documents

WOWZERS HONOURABLE MENTIONS · 2020. 8. 28. · WOWZERS HONOURABLE MENTIONS Q1 –2020 Thanks again for attending this claim. The insured had nothing but praise for you when I spoke