As a service we have made tremendous improvements, by the improvements made to our clinic infrastructure and our clinic upgrades and I thank you for your continued support during this process. Our service continues to provide high level quality and affordable oral health care to our eligible populations. We continue to receive many compliments from thankful patients which puts a smile on our faces ! This is recognition of the hard work which each one of you puts in every day. Yours sincerely, Ravi

Welcome to the third issue of Worth Smiling About, the newsletter for the SWSLHD Oral Health Services. I thank you for your contributions and being involved with the first two issues, it has been really great to have heard the positive feedback from our staff across all of our Oral Health Clinics and our colleagues across the LHD. Please remember, this newsletter has been developed to share and provide information to all staff on issues that are occurring within our Oral Health Clinics and across our LHD - so I encour-age you to contact the Editor if you have any information, articles of inter-est or any news you would like to share with your colleagues.

The Oral Health Services were committed to providing renovations and upgrades to the Yagoona & Bankstown Oral Health Clinics improving the building, the dental surgeries, the sterilising room and the staff room. This was then followed up with the addition of

five dental surgeries, a sterilizing room and staff room all with state of the art equipment. For more about these exciting renovations, see the article provided by staff on pages 3-7.

A message from the Director

INSID E

THIS ISSU E

Staff News 2

Yagoona &

Bankstown Clinic

Renovations

3-7

OHP &

Community

Participation

8-9

COHORTE 9-10

Compliments 11

YourSay Update 12

Biggest Morning Tea Workplace Giving

13

Your Managers Did you know ? ...

14

Combined Meeting 15

Mandatory Training 16

Infection Control 17

Puzzle 18

Yagoona & Bankstown Renovations & Upgrades

Worth Smiling About

A P R I L , 2 0 1 6 V O L U M E 2 , I S S U E 2

U PCOMING

EV ENTS

30th June

Combined Staff Meeting

Bankstown Bowral Fairfield Ingleburn Liverpool Narellan Rosemeadow Tahmoor Yagoona

A newsletter for the SWSLHD Oral Health Services

STAFF NEWS

Page 2

We welcome back Kelly Guymer, DA Bowral following the birth of beautiful baby Gracie … for a short time … as she is due to have her second baby in August …

Congratulations to Darrell Gordon, DA Rosemeadow who will be taking

maternity leave soon to have her third child …

… we can not wait to hear your baby news and wish you both all the very best !

If you would like to share with your colleagues any news occurring in your Clinic please contact the Editor via email or on 4861 8088.

Special birthday’s at Rosemeadow Oral Health Clinic

Happy 30th Majeeda Bardien, Happy 40th Dr Jolley Mathews, Happy 50th Leanne Stuart and Happy 60th Annette Haines

Congratulations to Salina … who said yes to Adam …

They will be married at Eschol Park House on 5th November 2016

YAGOONA & BANKSTOWN NORTH RENOVATIONS

Yagoona and Bankstown North Oral Health Clinics underwent renovations during

May, June and July 2015. Both clinics went through major changes.

Through our hard work we were able to achieve something pretty amazing…

Through our team work and muscles we packed every surgery, every instrument,

every medical record, took down posters, packed stock … we lost count of how many boxes we used !

Page 3

We waved our magic wand and transformed both clinics ...

Remember how Yagoona used to look ???

The lovely green/blue walls with the matching peach coloured doors … Not anymore !

Many thanks to all the staff at Yagoona and Bankstown North for all their hard work.

Page 4

Storage built

in reception

Yagoona had a compactus

installed

B

E

F

O

R

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&

A

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Page 5

B

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F

O

R

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&

A

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T

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WOW !

… and Bankstown North was in need of a touch up ...

Page 6

Yagoona Oral Health Clinic has recently undergone further renovations ...

We are proud to announce that Yagoona Oral Health Clinic will increase from a four chair clinic to a nine chair clinic which will provide an opportunity to increase the number of clinical services delivered from our premises.

Thank you

For many years, staff have worked in a deteriorating building with several cluttered and underutilised rooms.

The renovations will now provide a more pleasant environment for staff to work in and for patients to attend. The addition of five dental surgeries will assist Oral Health to meet the growing demand for dental services in the Bankstown LGA. The new services provide holistic care in a team environment with state of the art equipment.

We have already received many compliments from our patients and relieving staff members.

Yagoona and Bankstown North Staff would like to give thanks to our Director, Associate Professor Ravi Srinivas and our Business Manager, Mr Richard Nguyen for making all of this possible.

R-L : Deputy Manager of Capital Works Nicole Burr, Director A/Prof Ravi Srinivas, Director of Capital Works David Ryan, Project Manager Kon Kougias and Business Manager Richard Nguyen.

Page 7

OHP & COMMUNITY PARTICIPATION

EVENTS

There has been a lot of activity for the OHP & Consumer Participation Coordinator, Cynthia Valderrama and the OHP Champions in getting our Oral Health Promotion Messages and Service Information out to our Communities. For February and March 2016 they have provided 20 Oral Health Promotion Information Sessions engaging with 1585 participants.

Fairfield Oral Health Clinic Tour

Yennora Public School visited Fairfield Oral Health Clinic. During their visit, the school children were given an oral heath

education session and information on how to access the service.

Page 8

Karitane

Slavica Kutlesovska provided an OHP session at Karitane Linking Families Supported Playgroup at Liverpool.

Easter Messages in our local papers

Together with the SWSLHD Media Unit, A/Prof Ravi Srinivas has provided the following Easter messages for the local newspapers across all local government area’s within our district.

SWSLHD Consumer Participation Unit

Thanks to the SWSLHD Consumer and Community Participation Unit for inviting the Oral Health Services to it’s Christmas Party in December 2015. Our staff and the consumers had a great time as you can see here at the Bankstown Sports Bowls Club, which was held just before the SWSLHD Annual Public Meeting, which we all just walked across the road and attended. The Christmas Party is also a time where the Consumer and Community Participation Unit awards a peer nominated award for their Harry Collins Award for Excellence in Consumer and Community Participation. This is the 9th time for this much respected award and was won by Sharon Smith from the Macarthur CCP Network. Each of the 8 nominees were very excited to be nominated with two special judges commendations awarded as well. Some of the Oral Health Services staff will know Sharon as she assisted us with our focus groups and evidence for our Organisation Wide Survey for Accreditation last year. Lynda Johnston, SWSLHD Community Participation Manager

Lynda Johnston SWSLHD Community Participation Manager, Leanne Thompson, Barbara Wright Oral Health Community Representative,

Elaine Crocket Oral Health Community Representative and Asha Patel

COHORTE Collaboration for Oral Health Outcomes, Research, Translation and Evaluation

Promoting Oral Health in the Cardiac Setting Paula Sanchez, PhD Student/COHORTE Group, attended the Australasian Cardiovascular Nursing College Conference (ACNC) held at the Melbourne Convention and Exhibition Centre (MCEC) on the 4th and 5th of March 2016, Melbourne Victoria. She was invited as a Conference speaker to present the Cardiovascular Oral Health (CARDIOH) project that focuses on developing and testing an oral health promotion program (including an assessment tool and education program) initiated by cardiac nurses in a cardiovascular rehabilitation setting. As part of the project Paula also had a stall at the Conference with the purpose of presenting the CARDIOH project and to recruit cardiac clinicians to participate in phone interviews to talk about their perceptions. Participants were very interested during the presentation and many wanted to participate in the project which they considered very relevant and necessary in the cardiac setting.

Paula Sanchez, BN (Hons), GradCertIntCare, GradDipAcuteCare, PhD Candidate

Paula worked at the Centre for Applied Nursing Research (CANR) as Nurse Educator in Research and previously worked as a Clinical Nurse Specialist/Educator for 18 years in the Liverpool Intensive Care Unit. Paula is an Associate Lecturer at the Western Sydney University teaching the undergraduate Bachelor of Nursing course. Paula is currently affiliated to CANR and the Ingham Institute of Applied Medical Research and part of the Collaboration for Oral Health Outcomes, Research, Translation & Evaluation Research ( COHOTRE ) Group.

Page 9

COHORTE Collaboration for Oral Health Outcomes, Research, Translation and Evaluation

The COHORTE group now has a webpage on the WSU site, for more information visit : https://westernsydney.edu.au/nursingandmidwifery/home/research/research_collaboration/cohorte/

Page 10

STAFF COMPLIMENTS

Page 11

“ Really happy with the dentist & the service ...the kids love coming “

It is always pleasing to hear our staff receiving compliments from patients in various forms such as thank you cards, letters, emails … and even with boxes of chocolates and home baked goodies.

Compliments are reported to the Director, Oral Health Services but are also discussed at various forums such as the Oral Health Consumer Consultative Committee, the Oral Health Clinical & Quality Council and are presented at the Oral Health Executive Stream Meeting which is meeting held with the SWSLHD Chief Executive, Amanda Larkin and the SWSLHD Executive.

To date, every month the SWSLHD Oral Health Services compliments out way the complaints received.

Congratulations to all of our staff on this wonderful achievement.

“ I want to thank you for the great dental work you did

yesterday. I was rather nervous but your work was so caring

and gentle. I feel blessed to be eligible to receive this service “

“ I could not be more happy with the service the dentist and staff provided. They are very pleasant and thoughtful

and most of all they explained everything before they did the work. I couldn’t be more happy and looking

forward to coming back. 10 out of 10 “

Tahmoor Oral Health Clinic

Fairfield Oral Health Clinic

“ Wonderful service and the dentist was very gentle and kind and I was very grateful for the treatment “

“ I would like to say thank you for your good service and excellent treatment

over the past few years. On each occasion I have received courteous service and

very professional treatment “

Liverpool Oral Health Clinic

“ This is my last dental treatment and the amazing staff were not only friendly but caring and professional. They gave me wonderful service and made me feel so comfortable and confident. It was really wonderful not to be scared like I usually I am “

Rosemeadow Oral Health Clinic Ingleburn Oral Health Clinic

Bowral Oral Health Clinic

Narellan Oral Health Clinics

“ I can’t praise staff enough as I was quite nervous and hadn’t had a check up for a while and was experiencing pain with a decayed tooth. I was spoken to in a kind and soothing manner and the staff were very professional “

“ The staff were very helpful and organised. The staff welcomed us

with a big smile and they were all very friendly

during the treatment “

Bankstown & Yagoona Oral Health Clinic

YOURSAY 2015 Leanne Stuart, Oral Health Services YourSay 2015 Champion together with the Oral Health Services Executive Team have

developed a strategy to develop further the Areas we can Improve identified in the YourSay Survey Results.

The final stage in this strategy was to collate the results from all of the responses received from staff and from this develop themes which

will be discussed by Asha Patel, Service Manager with all staff at various forums - such as your Clinic Meetings, the Combined Meeting and

even at the relevant Oral Health Services Committees.

Please see below a message to staff from SWSLHD Chief Executive, Amanda Larkin.

Page 12

So what’s next … Asha Patel attended the SWSLHD YourSay Meeting and it was announced that NSW

Health conducted its third and final YourSay survey last year. Starting this year we will

be using the Public Service Commission’s ( PSC ) People Matter survey to gather your

feedback. The commitment of the YourSay survey to strict confidentiality and acting on

responses will continue.

The first new look PSC YourSay survey starts on 2 May and everyone is encouraged to

participate in the survey. Please keep posted, we will be visiting your Clinic soon.

WORKPLACE GIVING PROGRAM

AUSTRALIA’S BIGGEST MORNING TEA

Leanne Stuart, SDA Rosemeadow will be hosting a Biggest Morning Tea event at Rosemeadow Oral Health Clinic on Thursday 26th May 2016 to help raise money for the Cancer Council of Australia. If your clinic would like to join in and host a Biggest Morning Tea event at your clinic, please contact Leanne for further details on 4633 4197 as she registers with the Cancer Council, Australia’s Biggest Morning Tea.

Page 13

A BIG Hello to everyone, As you know I am the Oral Health Ambassador for the Workplace Giving Program. Firstly, I would like to thank everyone who is participating in this very worthwhile Program and for the new recruits that signed up at the launch last year.

Without your support, the 20 bed maternity hospital in Africa would not be able to operate. Your generosity is much appreciated. For the staff that don’t know what Workplace Giving Program is:

It is a program that invites staff to donate only $1 a week, yes you read right, to support the Barbara May Foundation, to help run a 20 bed maternity hospital in Africa, actually in the poorest regions of Africa, to reduce the horrible complications associated with Obstetric fistula tearing during labour.

Since the operation of the hospital, the mortality rate in pregnant women has drastically dropped to 1 death in 12 women to only 1 death in 24 months! … that alone is amazing!!!

Your $1 also pays for staff working in the hospital

Your $1 also pays for training community birth attendants in villages doing antenatal screening for mothers who deliver in their nomadic homes

Your $1 also pays for maternity waiting areas along main roads for emergency risk deliveries

And the best news of all, your WHOLE $1 goes to the Barbara May Foundation, NOT a portion of your $1.

Now what can $1 buy here in our beautiful country ? Not much really. Normally its loose change that you find at the bottom of your bag. If your looking for a charity to donate to, then the Barbara May Foundation is for you !!! It’s easy to sign up, either by filling out the brochures that will be delivered shortly and giving them to me or signing up online on our Intranet by clicking on to the Workplace Giving Program link.

PLEASE SUPORT THIS FANTATSTIC CHARITY ! Not only will you be helping the women out from reducing the risk of fistula tearing,

but you will also FEEL GOOD about helping someone in need Till next time, Ambassador Erdes

Page 14

Did you know ? ... We display the Australian Charter of

Healthcare Rights in our Oral Health clinics ?

Did you know ? … The Australian Charter of Healthcare Rights was developed by the Commission in 2007- 8 with extensive and widespread consultation and specifies the key rights of patients and consumers when seeking or receiving healthcare services. In July 2008, Australian Health Ministers endorsed the charter as the Australian Charter of Healthcare Rights for use across the country.

The charter applies to all health settings anywhere in Australia, including public hospitals, private hospitals, general practice and other community services. It is for the information of patients and health services providers and allows patients and health service providers to have a common understanding of the rights of people who are receiving health care.

There are two brochures regarding the Australian Charter of Healthcare Rights.

The Australian Charter of Healthcare Rights - A Healthcare Providers Guide which discusses each of the ( seven ) Charter rights and will give you guidance in ways you can contribute to ensuring that the rights are upheld and the Australian Charter of Healthcare Rights - A Guide for Patients, Consumers, Carers and Families which discusses each of the ( seven ) Charter rights and provides some guidance for patients, consumers, carers and families on ways they can contribute to ensuring that the rights are upheld. It advises patients, consumers, carers and families they are entitled to raise issues about their healthcare rights and are encouraged to read the Charter or have it explained to them and to discuss the Charter with their healthcare provider / family / car-er.

All of our Oral Health clinics have been issued posters of the Australian Charter of Healthcare Rights - it's an A3 size laminated Poster. Do you know where you clinics poster is located ? If not, please ask your SDO / SDA.

ORAL HEALTH SERVICE MANAGERS - Who are your Managers ?

There is still some confusion among staff as to who is their line manager for reporting purposes. All clinicians in each clinic report to the Senior Dental Officer of the clinic or to the senior most Dental Officer in the clinic. All Dental Assistants and Admin Staff in the clinic report to the Senior Dental Assistant of the clinic. SDO’s and SDA’s are the management team in each clinic and are responsible for the day to day running of the clinic. The Service Manager is the operational manager for all clinics. The Business Manager’s role is primarily financial and performance related (unless acting as Service Manager). The Performance Unit, Purchasing and OHFFSS Processing Staff report directly to the Business Manager. SDO’s have operational reporting to the Service Manager and Business Manager. SDO’s work in partnership with the Service Manager. SDA’s have operational and functional reporting to the Service Manager and Business Manager. Operational reporting means running of the clinic i.e. staffing, maintenance, repairs, HR etc. Functional reporting means professional support, clinical decision making etc. The staff who report to me directly are Oral Health Executive ( Service, Business and Acting Quality Managers) and Executive Assistant. SDO’s only have functional reporting to me and not operational. Future matters as mentioned above will be referred to the appropriate manager for action. I hope the above clarifies any questions. Regards,

Page 15

COMBINED MEETING - MARCH 2016

Thank you to Elaine Crocket, Consumer Representative Oral Health Consumer Consultative Committee for sharing her entertaining patient story with the Oral Health Services Staff .

COMBINED MEETING PRESENTATIONS What’s coming up in the next Combined Meeting 30th June 2016…

The Staff Meeting will occur with standing agenda items and we are currently

arranging presentations to include Handling Compliments, Dr Sue Ching Yeoh

Staff Specialist in Oral Medicine Presentation.

What would you like included in the 2016 Presentation Program ?

Please discuss this with your teams and advise your SDA

who can forward via email any ideas/suggestions to :

Asha Patel, Service Manager

Thank you to the Oral Health Services staff who presented at the March 2016 Combined Meeting :

Dr Vince Guerrera & Leanne Thompson - Mandatory training in Priority Oral Health Program & List Management Protocols

Dr Rodney Sowter - AHPRA Registration / CPD Requirements for Oral Health Clinicians

Shamiso Chakaipa - Enhancing Quality of Life using Removable Complete Dentures

Kerry Briggs - Patient Flow Unit ( Clinical Assessment Form )

Donna Schmidt & Oral Health Top Models, Veronica Erdes & Kelly Green - A Guide to Effective Cleaning in Dental Surgeries

MANDATORY TRAINING

Mandatory Training means training and/or education in a defined subject matter that must be undertaken by specified staff of a NSW Health entity due to:

A legislative requirement

A requirement to be accredited under the National Safety and Quality Health Service Standards ( NSQHS ) and / or

A requirement under a Policy Directive issued by the Ministry of Health. In July 2014, NSW Health launched it’s state wide Mandatory Training Policy PD2014_023 which is applicable to all employees within SWSLHD. All NSW Health employees have an Australian and New Zealand Standard Classification of Occupations (ANZSCO) code in their Stafflink profile and this code is linked to the mandatory training requirements as listed in the Mandatory Training Matrix. The Mandatory Training Matrix provides an overview of mandatory training requirements for NSW Health Staff. All clinical and non-clinical occupations within NSW Health have been identified on the matrix and specifically targeted for training at a state wide level. Further details on these codes are included in the Matrix document which can be found on the Intranet under Training and Education, SWS CEWD, Orientation & Mandatory Education, Mandatory Education. There have been new courses assigned to Dental Officers, Dental Assistants and Administration Staff such as Between the Flags : Tier 2 and Asking the Question : Improving the Identification of Aboriginal People. Please log in to HETI Online to complete these and any outstanding courses you may have as soon as possible. Please note, Fire Training and Basic Life Support ( BLS ) are due to expire for most staff, therefore please discuss with your SDO / SDA to ensure you complete these as they become due.

Do you know how to locate HETI Online ?

Page 16

INFECTION PREVENTION & CONTROL

Donna Schmidt, Oral Health Services Infection Control CNC donna-marieschmidt@sswahs.nsw.gov.au RCHC Office 4633 4119

Page 17

The first person who correctly guesses who these people are and emails the Editor ... wins a prize !

Page 18

If you would like to comment or contribute …

Please contact the Editor

kylie.smidt@sswahs.nsw.gov.au

??? GUESS WHO ???

Answers to the Crossword - Volume 2 Issue 1

... and the Winners are …

Congratulations to the winners of Volume 2 Issue 1 Crossword ...

Sally Chavez and Team

and Dr Amar Parmar