World Tracer Basic Training New

WORLDTRACER TRAINING

BASIC

(Version 1.0) CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 1

WorldTracer System - General Information

WorldTracer Tracing

and Management

Members

Baggage Tracing -

Membership

Baggage Management -

Membership

Claims Investigation -

Membership

Internet Membership

Is a product of SITA

At present more than 300 airlines / airports / handling agents are

WorldTracer members

One tracing concept replaces the former LL/LZ tracing system

WorldTracer Management has a good memory:

Long term storage of all baggage mishandling information. The

system watches the progress of each record and prompts the user

to take the necessary actions.

A statistical analysis system provides detailed reports on the

baggage handling performance and system use.

Fraud prevention system that will prevent the misuse of claims in

cases of baggage mishandling, damages and pilferages.

AHL and DPR files are stored on a database to compare claims

world-wide.

This membership provides access for the passenger to his/her

personal WorldTracer AHL file. The passenger can follow up the

state of tracing of his missing bag, as well as communicate with the

tracing office via the Internet.

CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 2

Active Life of a file � AHL 180 days open or 60 days after closure.

. whichever comes first

. after that period the files retire and become inactive.

� OHD 180 days open or 45 days after closure.

. whichever comes first


� QOH 24 Hours after 24 hrs QOH is purged from the system

� DPR 180 days open or 45 days after closure


� FWD 10 Days

. after 10 days FWD is purged from the system

Display and Amend Files Active Files

Display AHL/OHD/DPR: with the DAH/DOH/DDP Transaction

Amend AHL/OHD/DPR: with the AAH/AOH/ADP Transaction


Paging Functions

Description The Paging Function >WMPN will be displayed automatically at the

bottom of the screen display when more pages exist.

General Paging Functions WMPN - Page Next

WMPB - Page Back

WMPF - Page First

WMPG - Page Current

WMPL - Page Last

File List Display Functions*

WMPD# - Display Item Number #

WMPD - Redisplay File list from beginning

*Notes to list displays:

The list display function is applicable where ever a list of files is displayed.

This applies to:

- MCH “matches” and FWD “forwarding messages” in the HIS/A of AHL files

- all lists provided in reports and other displays, such as RAF / ROF / DAH / DOH / DDP /

DFW..


IATA Baggage Irregularity Codes

WorldTracer - RL - Reason for Loss Primary Codes

• 10 - Station Errors - TAGGING -

the tag is wrong / no tag at origin station / OHD without tag / not tagged to final

destination / bag received from Check-in without tag.

• 20 - Station Errors - SHORTSHIPPED -

bag left behind at Origin station / bag received too late from Check-in / bag left behind due

to weight / space problems

• 30 - Station Errors - LOADING -

bag is misrouted (loaded into a wrong aircraft) / offloaded or not offloaded by error.

• 40 - Station Errors - ARRIVAL - error at arrival station / bag received later / bag delivered to a wrong area at airport.

• 50 - Station Errors - TRANSFER BAGGAGE - bag is left behind at transfer station.

• 60 - Station Errors - AIRPORT CONGESTION -

bag left behind due to technical problems (e.g. conveyor belt break down) / bad

weather reasons / mishandling due to airport security.

• 70 - Station Errors - MISCELLANEOUS - Mainly used when the fault is not caused by the airline:

e.g. bag mix up matters by PAX / PAX is NO-SHOW and bag is missing / any other reason

including Passenger fault for mishandling / -RL- Reason for Loss is unknown / when

Fault station -FS- is unknown, use this code and give the -FS- to the reporting station.

• 80 - -DAMAGED BAGS -

• 90 - -PILFERAGE BAGS -


Secondary Reason for Loss Codes - RL - Station Errors - Tagging - Code 10

11 Incorrect or no entries on tag

12 Not checked to final destination

14 Baggage not labeled

15 Wrong bag labeled - for example - tag switch

17 Old tag not removed

18 Baggage not reconcilable / no or wrong data in check-in system.

Station Errors - Short Shipped - Code 20

21 Bag left at station of origin / correctly labeled

22 Bag received too late from check-in

23 Standby baggage left behind

24 Bag checked-in airside (intercepted at gate, security, etc) and failed to load

25 Gate checked baggage left behind

26 Offloading due space/weight restrictions or resulting from unserviceable handling

equipment (not weather - see RL60’s)

Station Errors - Loading - Code 30

31 Sorting or Loading error - wrong aircraft

32 Offloaded by error

33 Not offloaded

34 Loaded behind cargo

35 Sorting or loading error - wrong container or compartment.

Station Errors - Arrival - Code 40

41 Delivered to wrong area

42 Delayed delivery to claim area

43 Delayed delivery of oversized / odd sized baggage to claim area.


Secondary Reason for Loss Codes - RL -

Station Errors - Transfer Baggage - Code 50

51 Passenger re-routed, bag not re-routed

52 Left behind correctly labeled and within MCT (Minimum Connecting Time)

53 Sub MCT connection due to late arrival of delivering carrier

54 Failure of other carrier to deliver bag within agreed standard

55 Transfer baggage not segregated into transfer container or hold

56 Missed On-line transfer / own carrier

57 Missed Interline transfer / Alliance or Codeshare Partner

58 Baggage not reconcilable - no or wrong data in check-in system

Station Errors - Airport General - Code 60

61 Congestion due to industrial dispute

62 Congestion due to other reasons - Weather

63 Mishandling due Airport Security - BRS/X-Ray issue

64 Mishandling due unserviceable equipment - Airport owned / Belt / Sortation system / etc.

65 Space / Weight restrictions due weather conditions

66 Error by non - aviation carrier

for example - cruise or ground transportation

67 Congestion due to customs, police, immigration actions.

Station Errors - Miscellaneous - Code 70

71 Ticketing errors

72 Baggage correctly labeled - Passenger offloaded

73 Bag not claimed by passenger where required

74 Bag switch i.e. passenger takes wrong bag

75 Not identified by passenger at security check

76 Found without tag

77 Errors by other carrier e.g. tagging etc…

78 Reason for mishandling not detectable

79 File created in error


Secondary Reason for Loss Codes - RL -

Damage - Code 80

81 Broken locks or hinges

82 Handle or strap or wheel broken or torn off

83 Damage to security inspected baggage

84 Bag dented / torn or ripped

85 Bag crushed

86 Frame broken

87 Superficial damage including minor scratches

88 Wet due rain or liquid spillage in hold

89 Damaged contents

Pilferage - Code 90

91 Pilferage including bag damage

93 Pilferage from security inspected baggage

95 Pilferage from Crew Baggage

96 Pilferage from Crew Baggage including bag damage

98 Pilferage from security inspected crew baggage


Transaction List

General Transactions

General 3 - Letter - Identifier Transaction Name

Transactions

Files and AAH Amend AHL File

Transaction ADI Additional AHL Information

ADP Amend DPR File

AHL Create Advice if Hold File

AOH Amend OHD File

BDO Baggage Delivery Order

BOM Multiple OHD File

CAH Close and update AHL file

COH Close and update OHD file

CDP Close and update DPR file

CFD Close AHL - Create DPR file

CFI Close AHL/DPR file

CCY Currency Conversion

DAH Display AHL file

DOH Display OHD file

DDP Display DPR files

DFW Display FWD files

DOF Display OHD and FWD files

DFT Display Free Form Text

DST Display Station Free Form Text

DSL Display Station List

DPR Create Damage / Pilferage File

DQS Multiple Date Questionnaire

MDO Match Delay Override

OHD Create On-hand Bag File

QOH Create Quick On Hand

PDI Past Date File Information

PDE Amend Past Date File Information

PIR Display Property Irregularity Report

PXF Place Message in Action File

RAW Reactivate in WorldTracer Tracing

RAT Reinstate AHL in WorldTracer Tracing

RCB Re-create AHL/OHD Baggage File

RIB Reassign in Baggage Management

ROT Reinstate OHD in WorldTracer Tracing

ROH Request OHD Bag


RPD Retrieve Past Date File

SHC Send Hard Copy

SAH Suspend AHL in WorldTracer Tracing

SOH Suspend OHD in WorldTracer Tracing

SUS Suspend AHL or OHD in WorldTracer Tracing

TNT Tag Number Tracing

TTY Send Teletype Message

General 3 - Letter - Identifier Transaction Name

Transactions

Forwarding FAH Forward Held (AHL) Bag

FOH Forward OHD Bag

FOH QOH Forward Quick On Hand Bag

FLZ Forward OHD Bag to HDQ

FWD Create Forward Mishandled Bag File

Group Files GPR Create Group Property Report File

DGP Display Group Property Report

AGP Amend Group Property Report

GTN Group Tag Number Trace

GAL Create Group AHL Files


Create AHL - Advise if Hold Mandatory NM IT RT FD CT

Elements Name Initials Routing Flight/Date Colour/Type

TK PA BW PS AG

Ticket Number Permanent Baggage Passenger Agent

Address Weight Status

PN NP

Permanent Number of

Phone Number Passengers

Matching NM IT RT FD CT

Elements Name Initials Routing Flight/Date Colour/Type

TN BR BI PA TA

Tag Number Baggage Brand Permanent Temporary

Itinerary Information Address Address

AB BP PN TP FX

Address on Bag Bag Phone Permanent Temporary Fax Number

Number Phone Nr. Phone Nr.

FL PR CC EA CP

Frequent Flyer ID PNR Locator Contents Passengers Cellular /

Email Addr. Mobile Phone

Elements DQ

required Date

by HDQ Questionnaire

Elements CS CR LD DA RC

required Costs/Payments Cost Remarks Local Delivery Reason for

for AHL CA Delivery Address Loss

Closure Claim Amount by Comments

Pax

Display mask:

1. Without tag number:

>WM AHL M

2. with tag number: TNT

>WM TNT BOMLX

TN LX123456


Create AHL - Advise If Hold

AHL with 1 Bag missing

>WM AHL BOMLX

TN LX123456

NM WILSON .IT JW .PT MR/JOHN .PS C/CL

CT BK01WHX .CL 123 .FL 222014501012499 .NP 01

BI SAMSONITE .BI .BI

RT JFK/ZRH/BOM

FD LX087/25OCT/LX154/26OCT

BR

BL JFK .DB BOM

CC .HCY .AG VQ/BOMLX .BW 01/18 .TK 7248973597575653

PA 217 MADISON AVE 48 ST NY

-

PN 212 505 2416 .CP 001 6768154587

EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM

TA HOTEL LEELA KEMPENSKI MUMBAI

• .DV 15NOV

TP 022 66911234

LD PLS CTC PAX - TEL TP

DA

DQ 26OCT

CS

System Response - PIR - Property Irregularity Report

>WM PIR AHL BOMLX12345

/DRY/ 1 BAG CREATED 26OCT09/1630GMT/ BOM CONTROL

Note

AHL = shortened input for BAH Create a Non - Tracing File: AHL/N

Create a Suspended File: AHL/S


Create AHL - Advise If Hold

AHL with 2 Bags missing

>WM AHL BOMLX

TN LX123456/LX654321

NM WILSON .IT JW .PT MR/JOHN .PS C/CL

CT BK01WHX/BU22XXX .CL 000 .FL 222014501012499 .NP 02

BI SAMSONITE .BI YY/ GN RIBBON .BI

RT JFK/ZRH/BOM


BR

BL JFK .DB BOM

CC .HCY .AG VQ/BOMLX .BW 01/18


-

PN 212 505 2416 .CP 001 6768154587

EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM TA

HOTEL LEELA KEMPENSKI MUMBAI

• TP 022 66911234


DA

DQ 26OCT

CS

.TK 7248973597575653

.DV 15NOV



/DRY/ 2 BAG CREATED 26OCT09/1630GMT/ BOM CONTROL *

*Note: Placement of Control Station in AHL Files

In AHL files it is mentioned who is controlling the file.

The information is placed in the DIARY AREA.


AHL

Mask and Elements

Complete the Elements in the AHL mask

Element Meaning System Standards

TN Tag Number 2AN/6N Max 10 tags

NM Name 2-16A Max 3 names

Remark: if an entered name exceeds 16 chrs, only the first 15 chrs plus a dash (-) are stored

to indicate that the original input was more than 16 chrs.

IT Initials 1-4A Per set/max 3 sets

PT Passenger Title 1-25FF 1 line

PS Passenger Status 1-25FF 1 line

CT Colour/Type 2A 2N 3A Max 10 CT

CL Combination Lock Code 1-6AN 1 element per CT

FL Frequent Flyer Identification 1-25FF 1 line

NP Number Of Passenger 1-25FF 1 line

BI Brand Information 2-58FF Per CT entered/max 10

RT Routing 3A Max 15 stations

FD Flight/Date 3AN 1-4N Max 4 flight/dates

1A/1-2N 3A

ARNK Unknown Arrival 4A Max 1 segment

BL Bag Last Seen 3A 1 line

DB Destination on Baggage Tag 3A 1 line / max 2 destinations

CC Coded Contents Y or leave Blank

HC Handled Airline Copy Y = Yes Option always Y

AG Agent 1-12AN 1 line max. 12 chrs

BW Baggage Weight 1-58FF 1 line

TK Ticket Number 1-58FF 1 line

PA Permanent Address 1-116FF 2 lines - 58 chrs each

PN Permanent Phone Number 1-40FF 2 line - 20 chrs each

CP Cell Phone/Mobile Phone 1-20N 2 lines - 20 chrs each

TP Temporary Phone Number 1-40FF 2 lines - 20 chrs each

EA Passengers Email Address 1-44A (incl. - / ) 1 line max 44 chrs incl

slash/dash.

TA Temporary Address 1-116FF 2 lines - 58 chrs each

DV Date TA Valid 1-2N 3A 1 line

LD Local Delivery 1-116FF 2 lines - 58 chrs per line

DA Delivery Address 1-290FF 5 lines - 58 chrs per line

DQ Date Questionnaire 1-2N3A 1 line

CS Costs / Payments 1A/3A 1-10N 5 lines


AHL

Elements - description

WT Tracing mandatory elements

WT Other mandatory elements

Additional optional elements

TN: Tag Number - maximum 10 TN

If less than 6 digits, enter leading “0” (Zero).

Example: TN LX023456

If more than 6 digits, enter only the last 6 ones.

NM - IT - CT - RT - FD

AG - PA - PN - TK - BW - PS - BW - NP

See list of valid elements

A maximum of 3 wildcards (“X”) may be substituted for any unknown.

Example: TN LX123XXX

In a range, a dash “-“ may be entered between the last 2 digits

Example: TN LX123456-58

If the FIRST 4 digits are the same, individual numbers can be entered by just the LAST 2 digits,

separated by “/”.

Example: TN LX543211/14

If the Airline code is the same, you do not have to repeat it.

Example: TN LX123456/123589

NM: Name - The system will reject entries as

UNK, NIL, NN, NO, NAME, UNKNOWN, NOT KNOWN.

Only alpha characters are allowed.

IT: Initials - If no initial(s) on bag, fill in the initial of the first name followed by the initial of the

family name.

PT: Passenger Title plus Passengers First Name example: MRS/ANNA

PS: Passenger Status - enter the class of Service flown by the passenger

CT: Colour/Type - A maximum of 10 bags may be entered per input. The number of bags entered in

the CT line determines the maximum number of BI/CC/CL/CN/DD/DR/RK/TN elements.

CT01 and CT22 - descriptive elements H and W must always be entered.

CL: Combination Lock Code - The - CL - contains the Combination Lock code of the missing bag

FL: Frequent Flyer Identification

NP: Number Of Passengers

BI: Brand Information

The -BI- element is a matching element that contains the brand manufacturers name displayed on

the outside of the bag followed by any external identification/special markings.

DO NOT - shorten the name of the brand as SAMSO for SAMSONITE

DO NOT - enter “UNK, UNKNOWN, NONE, NIL.”


If you do not have any brand or external information, then leave the BI blank.

If you do have external information but no brand name, enter “YY/” (as the brand) BI:

Brand Information (contd…)

Basic entries: Suitcases

BI SAMSONITE/NYLON/LONDON STICKER ON SIDE BI

DELSEY/MC ONE SIDE RED ONE SIDE GREEN BI

YY/RED STICKER FROM DISNEYWORLD

Skis/Golf bags/Clubs

BI ATOMIC/COLORADO SKI CLUB

RT: Routing Element - Enter complete Routing of Passenger, exactly the destinations of his travelling.

The RT field must have one more city code than the there are flight segments in FD.

“//”: Separate Passenger routing from Baggage routing and other cities to be searched by entering

a double slash “//” after passenger routing

Example: RT JFK/IAD/ZRH/BOM//BRU/MSP/CPT

FD: Flight/Date - If the FD element contains a date more than 20 Days in the past or 2 days in the

future, the message - ACCEPTED - CHECK DATE IN FD - will appear next to the file reference

“ARNK”: Enter the text ARNK in FD to indicate an unknown flight segment

BR: Baggage Itinerary FD/BR: A shortened FD/BR input may be entered requiring fewer keystrokes:

Example: NORMAL FD - LX007/23OCT/LX154/23OCT

SHORTENED FD - LX007/LX154/23OCT

Output formats and data storage will remain unchanged.

BL: Bag Last Seen - 3 letter code of that destination where bag was last seen by pax. DB:

Destination on the Baggage Tag - End destination of baggage tag.

Valid for 2 destinations. E.g. DB YUL/JFK

CC: Contents

HC: Hard Copy - HC Y will send a copy of the AHL to the TTY address (es) shown in the HND pages.

HC F will send a copy in plain text language.

AG: Agent Identification - Agent Code/station-airline e.g. VQ/BOMLX

BW: Baggage Weight

TK: Ticket Number

PA: Permanent Address

PN: Permanent Phone

CP: Cellular / Mobile Phone Number - including Country Code/Area Code/City Code

Data must be numeric only. No dash (-) or slash (/) is allowed.

EA: The Passengers E-mail address is a ‘Matching element’. The format will only allow the input of

Alpha - Numeric - Slash (/) - Dash.

Following characters have to be described as below:

UNDERSCORE (_) : ENTERED AS /U/ DOT (.) : ENTERED AS /D/

TILDE (~) : ENTERED AS /T/ AT SIGN(@) : ENTERED AS /A/

PLUS SIGN (+) : ENTERED AS /P/

TA: Temporary Address


TP: Temporary Phone

DV: Date Validity of Temporary Address

LD: Local Delivery - contains special local delivery information or special delivery instruction of the

bag to the passenger

DA: Delivery Address - contains the address/time/date to which and when the bag has been

delivered.

DQ: Date Questionnaire - Enter the date that the questionnaire is handed or mailed to the passenger. CS:

Costs/Payments to passenger

There are 5 types of costs: A-Advance / D-Delivery / F-Final / I-Insurance / X-Other

General - Non-mandatory elements:

If you do not have the information to complete a non-mandatory element, then leave it blank.

General - Elements with more items:

If you are putting more than one item within an element, then you must separate the items with a slash

(/). In a multi-bag AHL the BI, CC, CN and CL elements should be identified for each bag.

General - Full Stop (.):

When an element identifier is used In a position other than the first 2 chrs of a line, it must be preceded by a

full stop (.). Do not use the full stop (.) as part of an element.

System Responses

If the input is correct, the response will be one of 4 options:

1. OK plus the File Reference

2. AHI mask with the File Reference inserted on the top line

3. DAH format plus the File Reference

4. PIR format plus the File Reference


LIST OF VALID ELEMENTS FOR AHL

Element Element Name Number Input Example

Allowed

Mandatory NM Name 3 VANDERPOST

Elements IT Initials 3 LVPD

PS Passenger Status 1 C CLS

NP Number of Passengers 1 2

RT Routing 15 YYZ/ZRH/BOM

FD Flight/Date 4 LX008/LX154/14FEB

CT Colour/Type 10 RD01CWX

BW Baggage Weight 1 1/15 OR 2/20

TK Ticket Number 1 724 8864328765124

PA Permanent Address 2 Lines MANDELASTR 45 CAPE SA

PN Permanent Phone 2 +1 17007/63988(max. 20 chrs)

DR Date Bag Received 10 24DEC/0700 - max. number of CT

RL Reason for Loss 1 50

FS Fault Station 1 ZRH

AG Agent 1 VQ/BOMLX

Elements TN Tag Number 10 LX123456

Required if TA Temporary Address 2 Lines HOTEL HYATT MUMBAI

available TP Temporary Phone Nr. 2 0091 22 26667899

CR Cost Remarks 5 Pax paid at BOMLX

CS Payment to Pax 5 A/INR1500

CA Claim Amount 1 INR3000

DD Date Bag Delivered 10 10FEB/2130 - max. number of CT

DA Delivery Address 5 Lines Delvrd 2200hrs 10FEB by Jaimin

DQ Date Questionnaire 1 11SEP

LD Local Delivery Instr. 2 Lines Pls Contact Pax before bag delivery

PT Passenger Title 1 MR/PAUL or MRS/PAULA

FL Frequent Flyer Nr. 1 A2305678K

RC Reason for Loss Comments 1 Bag received ex LX212/10FEB

Additional AB Address on Bag 2 Lines 23 BROAD ST DENVER CO

valid AD Street Address 1 OPERNRING 5 1020 VIENNA

elements AR Associated Record 1 JFKLX12345

BL Bag Last Seen 1 LHR

BI Brand Information 10 SAMSONITE

BP Bag Phone Number 2 234-0234-776-5463(max. 20 chrs)

BR Baggage Itinerary 4 DL1460/04FEB

BX Excess Baggage Tkt Nbr. 1 724 66428921654

CC Contents 10 CC CAMERA / NIKON


CI Customs Information 1 BAG CLEARED CUSTOMS

CL Combi-Lock Code 10 777

CO Country of Permanent 1 AUSTRIA or AT

Residence

CP Cellular / Mobile Phone 2 0091 98200 98200

CY City 1 ZURICH

DB Destination on Bag 2 ZRH

DC Date Claim 1 05FEB

DN Date Claim Notified 1 10APR

DV Date TA Valid until 1 15MAR

DW Delivery Weight 1 1/20KG

EA Passengers Email Address 1 VJQUADRAS/A/YAHOO/D/CO/D/IN

ES Extra Country Search 1 SA

FF Free Form Text 99 lines 58 Characters per line.

FI Forwarding Info. 1 DELIVER IMMEDIATELY

FR File Reference 1 ZRHLX54321

FX Fax Number 2 001 1234-5678 (max. 20 chrs)

GA Primary Geo Area 1 CA

HC Handled Airline Copy 1 Y

IN Insurance 1 Y

KK Keys Collected 1 Y

KT Overnight Kit 2 1M/1F

LA Language 1 ITALIAN

LT Liability Tag 1 Y

NR Street Number 1 51/11

NW Missing Bag Weight 1 15KG (max. 9 characters)

PB Pooled Ticket Number 1 724 88654387175

PC Partner Code 1 UA (UA CodeShare) or N (no)

PF Pax Fare 1 ID75

PP Passport Number 1 A7521864

PR PNR Record Locator 1 H87GX5

RK Remarks 5 USED BY HEADQUARTERS

SI Supplementary Information 2 Lines PAX WILL CTC BOMLL

SS Social Security Nbr. 1 102-43-6723

ST State Search 1 NY

TX Teletype Address 10 ZRHLLLX/BOMLLLX/BOMLLXH

XR Cross File Reference 1 AHL JFKLX12345

ZP Zip Code 1 400 099


Display AHL Files - DAH Available with File Reference

File Reference plus File Area (FA) - PAX / BAG / MCH / HIS/A

Passengers Name (NM) or Extra Name Search (EN)

Passengers Name (NM/EN) plus Date of Travel or Date Range (DT)

Passengers Name (NM/EN) plus Station Airline (MS)

Passengers Name (NM/EN) plus Airline (MS)

Tag Number (TN)

DAH Advice if Filed Options:

BOMLX10284 Advice if Hold DAH = Open Files

File Reference DAH/C = Closed Files

Reference (Airport + Airline + Number) DAH/S = Suspended Files

DAH/A = Open + Suspended +

Closed Files

Example Inputs:

With Reference Number :

>WM DAH BOMLX12345

With File Ref plus File Area:

>WM DAH BOMLX12345

FA HIS/A

With Pax Name:

>WM DAH/A

NM QUADRAS

With Pax Name Plus Airline or Station Airline

>WM DAH

MS ALLLX or PRGLX

NM QUADRAS

With Pax Name Plus Date:

>WM DAH/A

NM QUADRAS

DT 14FEB

With Tag Number:

>WM DAH

TN LX123987


System Response:

1. Display single AHL when only 1 file found - DAH

>WM DAH ZRHLX12345

or

2. Display a list of File Reference Numbers when more files found

RFI DAH QUADRAS/

1 ZRHLX43257/C QAZZI IM GY03 OS245678 OS561/28MAR

2 ZRHLX76583 QUADRAS VQ BK25 LX567234 LX155/14FEB

Etc……

3. Display single lines with WMPD1 or WMPD2…


FA - FILE AREA DISPLAY

You can request the Display of specific File Area in one transaction when you want to display

a File from a List after RAF / ROF / DAH / DOH / DDP transaction.

DRY - DIARY

PAX - PASSENGER INFORMATION

BAG - BAG INFORMATION

RTI - ROUTING

CLM - CLAIM

OSI - OTHER INFORMATION

MCH - MATCH INFORMATION

DLV - DELIVERY COST INPUT AND DISPLAY

Examples

>WMPD1 >WMPD2 >WMPD3

FA HIS FA PAX/CLM FA PAX/BAG/HIS

Note

Any File Area Combination can be entered to Display the File

Direct Display of FF / MR / DY Data

You can display FF lines and complete MR / DY slots by defining the individual element to be

displayed.

Display of a specific element

Only MR 15 will be displayed

Display of a range of line numbers for a

specific element

The MR element 10-15 will be displayed

Display of line numbers follows a specific

element/line nbr.

The MR element 15 and all following will be

displayed.

WM DAH ZRHLX12345

MR 15

WM DAH BRULX12345

MR 10 - 15

WM DAH JFKLX54321

MR 15 -


Amend an AHL File - AAH

Amending Single Element

You may Add, Change and Delete elements in a AHL file.

Definition :

AAH Amend File Elements

KBPLX10098 Advice if Hold

File Reference

Reference (Airport + Airline + Number)

Example Input:

Add an Element (LD01 / CD D/…)

>WM AAH LHRLX12345 .AG VQ/LHRLX

LD01 BAG DELVRD 0900 11FEB BY LOCAL DELVRY AGNT CS

D/INR350

Change an Element (CT02 = change Colour/Type)

>WM AAH ISTLX09876

CT02 GN05SXX

AG VQ/ISTLX

Delete an Element (TA01 + TP)

>WM AAH BOMLX78901

TA01

TP

AG VQ/BOMLX

System Response

Display AHL - DAH

>WM DAH BOMLX78901

Notes:

� You can Add, Change and Delete many elements at the same time!

� To Change/Delete the First Name and to delete Tag Number is Password Restricted

� Some elements request a numeric indication for amending: e.g. NM02

� Never forget to enter the Agent - AG!

� Amending a ‘tracing’ element in a Non-tracing AHL or Non-tracing OHD file will give you the following

system response while warning you: OK - NOT ACTIVE IN TRACING-


Contents Input

Create AHL/OHD with contents with the element CC

Description For each bag in a AHL/OHD file you may enter contents with the CC

element (max. 5 for AHL / max. 1 for OHD)

The line number of the CC element should correspond to the line

number of the CT (Colour/Type) element:

Contents CC01 = Contents for bag CT01

Contents CC02 = Contents for bag CT02….

When you create the file you do not have to indicate the line number of

the CC.

Add/Amend Contents in an AHL/OHD file

Description

� Indicate the bag for which you want to add/amend contents: CC01 or CC02…

� When you add a new category into a bag with the CC element, just add the new

category

� When you want to add more items into a category..input the category with all items

old and new..to overwrite the old input!

Delete Contents from an AHL/OHD file

Description

� To delete an item from CC, type CC and the number of bag followed by:

D/ and the category to be deleted:

Example to delete CC inputs:

CC 01 D/SHIRT


Contents Categories

CAG (AHL) and COG (OHD)

Notes:

• When you make inputs with the CC element CONTENTS CATOGERIES have to be used.

• Each category is limited to 2 Lines

• You may enter up to 12 characters per bag.

• The categories have lower and higher ‘matching’ values:

3 - Very descriptive categories

2 - More descriptive categories

1 - Common categories

The numbers indicate the ‘matching value’ and they are not to be mentioned in the files!

� The system knows 44 standard categories

/ALCOHOL - 2 /ART-3 /AUDIO-1 /BOOK-2

/COAT-1 /COMPUTER-2 /COSMETIC-1 /CURRENCY-3

/DRESS-1 /ELECTRIC-2 /FOOD-1 /FOOTWEAR-1

/GIFT-1 /HAIR-2 /HANDBAG-1 /HEADWEAR-2

/HOUSEHOLD-1 /INFANT-1 /JEWELLERY-1 /LINEN-1

/MECHANIC-3 /MEDICAL-1 /MUSIC-3 /NATURE-2

/OPTICS-3 /PAPERS-1 /PHOTO-1 /RELIGIOUS-3

/SHIRT-1 /SKIRT-1 /SLEEPWEAR-1 /SPORT-1

/SPORTSWEAR-1 /SUIT-1 /SWEATER-1 /TIMEPIECE-2

/TOBACCO-2 /TOOLS-3 /TOYS-2 /TROUSERS-1

/UNIFORM-3 /VIDEO-1 /WEAPON-3 /WEATHER-1

Example of a category with 2 Lines:

CC FOOTWEAR/SLIPPERS

- SPORT / BASEBALL ATLANTA IN BROWN BOX

- / TENNIS RACKETS / BOXING GLOVES


Contents Inputs

with the help of element CC

CC Y

Example to create AHL file with contents:

>WM AHL BOMLX

TN LX123456/LX437266

NM ALMA .IT SA .PT MRS/SUSAN .PS C/CL

CT BK01WHX/BK25WHX .CL 123 .FL 222014501012499 .NP 01

BI SAMSONITE .BI .BI

RT JFK/ZRH/BOM


BR

BL JFK .DB BOM

CC Y .HCY .AG VQ/BOMLX .BW 01/18 .TK 7248973597575653


-

PN 212 505 2416 .CP 001 6768154587

EA JOHN/U/WILSON/A/MYBAGISMISSING/D/COM

TA HOTEL LEELA KEMPENSKI MUMBAI

• .DV 15NOV

TP 022 66911234


DA

DQ 26OCT

CS

First step: fill in CC Y!

System response: list of categories - CAG

Second Step: fill in the chosen categories with -Y-(YES).

>WM CAG BOMLX12345 .AG VQ/BOMLX /BAG 01 / BK25XXX

/ALCOHOL-2 /ART-3 /AUDIO-1 /BOOK-2

/COAT-1 /COMPUTER-2 /COSMETICS-1 /CURRENCY-3

/DRESS-1 /ELECTRIC-2 Y/FOOD-1 /FOOTWEAR-1

/GIFT-1 /HAIR-2 /HANDBAG-1 /HEADWEAR-2

/HOUSEHOLD-1 /INFANT-1 /JEWELLERY-1 /LINEN-1

/MECHANIC-3 /MEDICAL-1 /MUSIC-3 /NATURE-2

/OPTIC-3 Y/PAPERS-1 /PHOTO-1 /RELIGIOUS-3

/SHIRT-1 /SKIRT-1 /SLEEPWEAR-1 /SPORT-1

/SPORTSWEAR-1 /SUIT-1 /SWEATER-1 /TIMEPIECE-2

/TOBACCO-2 /TOOLS-3 Y/TOYS-2 /TROUSERS-1

/UNIFORM-3 /VIDEO-1 /WEAPON-3 /WEATHER-1


Contents Input for AHL

System Response: List of chosen categories - CAG

Third step: fill in the contents referring to the categories

>WM CAH BOMLX12345 .AG VQ/BOMLX / BAG 01 / BK25XXX

FOOD /CHOCOLATE/PEANUTS

PAPERS /NEW YORK TIMES

TOYS /LEGO

/

/

/

/

/

/

/

/

/

..A MAXIMUM OF 12 CATEGORIES ARE ALLOWED ON THIS SCREEN




Close an AHL File - CAH

Close and Amend AHL File

the Transaction CAH will display a mask with the following elements

NM / CS / AG / FS / RL / HC Y / DR / DD / XR / RC / DA 01 / LD01 / SI01

Example Input : display CAH mask

>WM CAH BOMLX54321

System Response:

Display AHL - DAH

new status of AHL file Closed - /C

>WM DAH BOMLX54321/C


QOH

Quick On Hand

Description � Only possible with tag number(s)

� No “wild card -X-“ characters permitted

� You can enter a maximum of 10 bags in one entry

� The system assigns a Date and GMT Time Stamp in the output

� A -FI- Further Information element can be optional added as a single line of

text.

� FI will be only included in WT TNT, not in WM TNT output

� The system will match the QOH tag numbers with existing AHL files

� The TNT input will also search for existing QOH files.

� A QOH will remain in the system for 24 hours

� System Prompt after 24 hours for creation of an OHD file.

� A QOH can be displayed by DOH and retrieved with the ROF report

� Upgrading QOH to an OHD file will delete the QOH

� Entry of a -FWD- with the same Station/Airline and Tag Number as an existing

QOH will delete the QOH.

� Duplicate QOH entries: for QOH’s with the same Station/Airline and the same

Tag Number the error message - DUPLICATE QOH EXISTS - will be returned.

Example Inputs:

System Response:

>WM QOH BOMLX OK

Notes:

When do you set a QOH Input?

� You hope (or better you know!) that the passenger will arrive later the same day.

� You hope (or you are nearly sure) that the passenger is on board on a special flight and you want

to wait for the request (match with AHL).

� You have many unclaimed bags at the moment and you have to set priorities to handle them.


QOH in DOH Outputs

Description The display transaction DOH (Display On-Hand) includes QOH data.

This applies to TN - tag number entries only.

Each QOH will show an item number. A WMPD# (# = number) will display the

QOH with the create Date/Time stamp and any FI data entered in the original

transaction.

For the DOH transaction the display sequence will be:

1. OHD

2. QOH

All other known rules for DOH apply

Example Input >WM DOH

TN LX154987

System RFI DOH LX154987

Response 1 MADIB14387 DUAULT LD BK01 LX15498X

2 CDGLH30659 LOPEZ LC BK25 LX154XXX

RFI QOH LX154987

3 ZRHLX /QOH LX154987 - CREATED 17APR/2014GMT


Create OHD - On Hand

Display Mask:

>WM OHD M

Example Input:

>WM OHD BOMLX

NM QUADRAS .IT VQ .FL 22014501012499

AB KALAMATA STOUPA

BP 721 74447

CP 0043 676 764597

EA VJ/D/QUADRAS/A/ILEFTMYBAG/D/COM

TN LX763913

CT RD29WHX .HC Y

RT ZRH/BOM

FD LX154/17FEB

BI KAPPA/BU RIBBON TIED ON THE HANDLE

AG VQ/BOMLX .SL

FF

CC

System Response:

Display OHD - DOH

>WM DOH BOMLX12345

Mandatory CT RT FD AG

Elements Colour/Type Routing Flight/Date Agent

Matching NM IT RT FD BR CT

Elements Name Initials Routing Flight/Date Baggage Colour/Type

Itinerary

EA BI PA TA AB TN BP

Passengers Brand Permanent Temporary Address on Tag Bag Phone

Email address Information Address Address Bag Number

PN TP FX FL PR CC CP

Phone Temporary FAX Frequent PNR Contents Cell/Mobile

Number Phone Flyer ID Locator Phone

Display OHD files - DOH


Definition The -DOH- transaction allows displaying Non-retired -OHD- and

-QOH- files.

Available with File Reference

File Reference plus File Area (FA) - PAX / BAG / MCH / HIS/A

Passengers Name (NM) or Extra Name Search (EN)

Passenger Name (NM/EN) plus Date of Travel or Date Range (DT)

Passenger Name (NM/EN) plus Station Airline (MS)

Passenger Name (NM/EN) plus Airline (MS)

Tag Number (TN)

DOH Display ON-Hand File Options:

ZRHLX12345 Reference DOH = Open Files

Reference (Airport + Airline + DOH/C = Closed Files

Number) DOH/S = Suspended Files

DOH/A = Open + Suspended +Closed Files

Example Inputs:

With Reference Number: With Reference Nr. Plus File Area:

>WM DOH FRALX12345 >WM DOH FCOLX12345

FA HIS/A

With Pax Name: With Pax Name plus Date:

>WM DOH/A >WM DOH

NM HILL NM HILL

DT 16FEB

With Pax Name plus Airline or Station Airline With Tag Number:

>WM DOH BOMLX >WM DOH/A

NM HILL TN LX030529

MS ALLLX or PRGLX

System Response:

1. Display single OHD when only 1 file found - DOH

>WM DOH PRGAZ12345

2. Display a list of File Reference Numbers when more files found

RFI DOH GRATZER/

1 MUCLX43163 GRATZER MG BU99 LX554312 LX006/20MAR

2 CDGLX12345 BURGER AB YW03 YY/20FEB

Etc….

3. Display single lines with WMPD1

Amend an OHD File - AOH


You may Add, Change and Delete Elements in an OHD File!

Definition: AOH Amend File Elements On-Hand

ZRHLX12345 File Reference (Airport + Airline + Number)

Example Input:

Add an Element (BI + CC)

>WM AOH ZRHLX12345

BI01 YY/MANY STICKERS

CC HOUSEHOLD / 5 WT SHEETS

• FOOTWEAR / BN MENS SHOES

AG VQ/BOMLX

Change an Element (CT - change colour)

>WM AOH ISTLX12345

CT01 GN05SXX

AG VQ/BOMLX

Delete an Element (FF)

>WM AOH ODSLX12345

FF01

AG VQ/BOMLX

System Response:

Display OHD - DOH

>WM DOH ZRHLX12345

Notes:

• You can Add, Change and Delete many Elements at the same time!

• To Change/Delete the First Name and to Delete the Tag Number is Password Restricted

• Delete of the XT - Expedite Tag Number is Password Restricted

• Some elements request a numeric indication for amending e.g. NM02.

• Never forget to set the Agent - AG - !


SAH / SOH

Suspend AHL and OHD in WorldTracer Tracing

What do you suspend from tracing?

1. SAH: AHL file = AHL/S

2. SOH: OHD file = OHD/S

3. Individual elements in an AHL File as….TN, CT, BI

When do you suspend?

• When an AHL file is created with a TNT transaction: The system will return automatically the AHL/S

mask, whenever a tag match is found for all tag numbers entered.

• Auto-suspend of single-bag AHL file: A single-bag AHL file will be automatically suspended when a

FWD message exists at the time of creating the file.

• Individual elements of a multi bag AHL file: Suspend the elements (TN, CT, BI) of the bag you

received, incase 1 or more bags are still missing.

What does a suspend file look like?

• A fully suspended File has the indicators /S after the Reference Number:

Example: WM AHL ZRHLX12345/S

• Individual elements suspended in a file:

Example: TN01/S / CT02/S / BI03/S

Example Inputs:

System Responses

For elements AHL: For full file AHL: For full file OHD:

>WM SAH >WM SAH >WM SOH

BOMLX12345 OK BOMLX12345 OK SYDLX10203 OK

AG VQ/BOMLX AG VQ/BOMLX AG VQ/SYDLX

CT01/TN02

Notes: 1. You will find all activities of SAH/SOH transaction in the history - FA HIS/A

2. SAH/SOH updates in AHL/OHD files will appear in the DRY - Diary Area of full files display

read as SUS.


Close an OHD File - COH

When do you close an OHD?

• You created an OHD file and the passenger later picked up the bag

or

• You created an OHD file and find out that this bag is matching to an AHL at your station

or

• You created a file by error!

But before you close the file please make the necessary amendments.

Advice what happened with the bag!

Input Example:

>WM COH BOMLX12345

NM ROSSY

CS

AG VQ/BOMLX .DD01 .HC Y

DA01

SI01 MATCHING AHL BOMLX54321

XD

XR BOMLX54321

System Response:

Display OHD - DOH

new Status of OHD File: Closed - /C

>WM DOH BOMLX12345/C

Notes:

1. Delivery costs are the only valid Costs Inputs in OHD files:

e.g.. CS D/INR300

2. Element - XD-: this is to identify an OHD bag that has been delivered, but we want

tracing to continue for 30 days after the file is closed.

3. Element - XR-: Cross Reference File - XR is automatically created by a - BOM-.


ROH - Request

The AHL station initiates the ROH transaction.

The ROH is a request message for an OHD bag that has positively matched with your AHL file.

Mandatory AHL File Match OHD AG

Elements Reference File Reference Agent

Valid NM FI SI TX

Elements Name Further Supplementary Teletype Address

Information Information

Display mask:

1. Without file reference number

>WM ROH M

2. With File Reference number

>WM ROH BOMLX12345

Example Input:

>WM ROH BOMLX12345

OHD ZRHLX23435

AG VQ/BOMLX

FI TEXT TEXT TEXT

SI

TX

System Response : >WM DAH BOMLX12345 OK

Notes:

1. You may enter up to 5 OHD file references on the second line of the input - separated by slashes.

2. Full file suspend (AHL/S) automatically generated after ROH transaction for a single-bag AHL.

3. The system displays automatically following information in the ROH mask after matching transaction

TXF: AHL File Ref / OHD File Ref. / Information in FI

4. The ROH message will be placed automatically in the Match area of the AHL file and in the Match area

of the OHD file.

5. The system sends the message to the OHD station:

a) CRT station - the message to the OHD station:

b) TTY station - the system sends a Teletype TTY message to the station LL printer.


Matching Process

Description: This chapter describes in detail how the matching process works within

the WorldTracer system.

Basic Principles: The matching process is a continuous process of comparing files that

have just been entered into the system with others also just entered

or may have been resident for a time.

File Comparison

TNT entries check Tag numbers of AHL’s, OHD’s, QOH’s and FWD’s

AHL entries check OHD’s and Tag Numbers of FWD’s and QOH’s

QOH entries check Tag numbers of AHL’s

OHD entries check AHL’s

FWD entries check Tag Numbers of AHL’s

Match Elements

The following elements are used in the matching process:

AHL with FWD or QOH Matches on:

TN - Tag Number only

AHL with OHD Matches on:

AB Address on Bag

BI Brand Information

BP Bag Phone

CC Contents

CP Cellular/Mobile Phone

CT Colour/Type

EA Passengers Email Address

FD Flight/Date

FL Frequent Flyer Identification

IT Initials

NM Name

PA Permanent Address

PN Permanent Phone

PR PNR Locator

RT Routing

TA Temporary Address

TN Tag Number

TP Temporary Phone Number


Matching Process

Matching Responses

Match Displays WorldTracer match messages are returned to the AHL station.

Types of Match There are 02 types of Match messages:

Messages

- Tag Number Matches (= TAG MATCH)

-System Matches (= SCORE)

Tag Number Match If a match is found on a Tag Number in an OHD, QOH or FWD file,

the match message will be sent to Action File of the AHL station:

Match Percentage options are not considered in a Tag Number Matching.

>WM ACTION FILE BOMLX -WM - D1/1

1/ AHL BOMLX12345 TAG MATCH

STREISAND BS LX799411 WT01XXX ZRH/BOM LX154/28JUN

PA01 BEVERLY HILLS HOLLYWOOD

FWD ZRHDL

LX799411 NR ZRH

FD LX154/28JUN NF LX154/29JUN

TN LX799411

SI01 BAG RECVD TOO LATE FROM C/I

FS ZRH RL 20

ERASE AND DISPLAY NEXT EXF

TRANSFER TO FILE TXF


Matching Process

Matching Responses

System Matches All matches apart from TNT entries or Tag Matches are defined as

System matches.

Depending on user options, system matches are routed to the

input AHL station teletype signature address (TTY inputs)

Or

Action File of the input AHL station (CRT input).

Match Format in WM area of CRT WM Action File

� AHL elements are identified by “A/”

OHD elements by “O/”

� The text “SCORE” is followed by the system-determined match

percent and the matching file elements.

Display of Matching

� the matching name or the first NM (first 12 characters)

� initials (IT)

� the matching Tag Number or the first TN

� the matching colour/type or the first CT

� the matching route (max3) or the first 3 cities in the RT

� the matching flight/date or the first FD

Addresses and Brand will be displayed if they exist in both files. Any

addresses (AB, PA, TA) that match in either the AHL or OHD will be

displayed.

Contents will be displayed if it exists in both files.


Matching Process

Matching Responses

>WM ACTION FILE

2/ A/ATHLX12345

A/WALKER JW

LX873/28JUN

O/WALKER

LX488/28JUN

O/FI NO DEST ON TAG

BOMLX -WM- D1/5

O/ZRHLX11115 SCORE - 97 NM/TN/CT/RT/FD/BI/PA

LX555777 BK01CWX BRU/ZRH/ATH

LX555777 BK01CWX ZRH

A/PA01 1244 LARKWOOD DR LOS ANGELES 63146 USA

0/AB01 LARKWOOD FRIVE 12444 LOS ANGELES 43146 USA

A/BI01 SAMSONITE

O/BI02 SAMSONITE

A/PN01 314/434 7231

O/BP01 434 7231

DISPLAY FILES DMF DISPLAY MATCH CONTENTS DMC

ERASE AND DISPLAY NEXT EXF TRANSFER TO FILE TXF


FWD

Forward Found Baggage

A mishandled/misrouted bag has to be sent to correct/final destination with the FWD transaction

Mandatory FO FW TN XT AG Additional NM

Elements Forward Forward Tag Rush Tag Agent Elements Name

Flight/Date to Station Number Number

Airline

FD FB FS RL RC HC SI TX

Flight/Date Nr. Of Fault Reason Reason for Handled Supple- Telex

forwarded Station for Loss Loss Airlines mentary Address

bags Comments Info

Example Input: Forward 3 bags

>WM FWD MUCLX

…………………………………. (empty)

TN LX446381/82/LX446783

XT LX5322985/86/87

FB 03

NM SOERENSEN/OHLSEN

FD LX541/12FEB

FO LX7203/LH760/13FEB

FW ZRHLX/DELLX

AG AG/DELLX .RL 31 .FS ZRH .HC Y

RC BAG MISLOADED TO MUC

SI

SI CONNEX - MINUTES/

TX System Response:

>WM FWD MUCLX OK

Notes:

� A maximum of 18 Tag Numbers (TN) is allowed in 1 FWD message.

� A maximum of 18 Tag Rush Tag Numbers (XT) are allowed in 1 FWD message

� A maximum of 10 Names (NM) is allowed in 1 FWD message.

� A maximum of 4 Flight/Dates (DT) is allowed in 1 FWD message.

� A maximum of 5 Forwarded Stations (FW) is allowed in 1 FWD message

� The element TN and/or XT is mandatory

� The elements RL, FS and RC are transferred with the full FWD message into the Match area of

the AHL file and will not automatically populate the respective fields in the AHL.

� Please take care to set the correct RL and FS codes to inform the other station about the correct

reasons.


FWD

Forward Found Baggage

automatically transfer of FWD messages to AHL and DPR files

When an AHL/DPR reference number is included in a FWD message, the FWD message

will be places in the MR (Match Area) of the AHL/DPR file.

Example: >WM FWD MUCLX

AHL DELLX1234 (File ref. Nr.)

TN LX446381/82/LX446783

XT LX5322985/86/87

FB 03

NM SOERENSEN/OHLSEN

FD LX541/12FEB

FO LX7203/LH760/13FEB

FW ZRHLX/DELLX AG AG/DELLX .RL 31 .FS ZRH .HC Y

RC STANDBY BAGGAGE LEFT BEHIND SI

ATT MUC PLS SEC TRF

SI CONNEX - - - MINUTES/

System Response:

>WM FWD MUCLX OK

Notes:

� The automatically transaction is only possible for a single AHL/DPR file but is good

for max. 18 tag numbers.

� The AHL/DPR reference number has to be placed in the second line of the -FWD-

message! When there is no AHL/DPR number available, please just send the

message in the usual way.

� AHL/DPR file reference is included in the FWD displayed as a response to a DFW and

DOF request.


DPR - DAMAGE REPORT

Create a DPR file with damage

Input mask: >WM DPR M

Example Input:

>WM DPR BOMLX

NM FORD .IT HF .PT MR .PS C/CLS

PA 100 HOLLYWOOD AVE LOS ANGELES

PN 6356366556 .CP 0043 676 8152345

EA HARRISON/D/FORD/A/HOLLYWOOD/D/US

TK 724 77642983712 .FL 220793566366

RT JFK/ZRH/BOM .FD LX008/LX154/06FEB

TN LX123654 .TN

CT BK03CWX .CT

BI SAMSONITE .BI

BD HANDLE TORN OFF AGE 1999 VALUE USD200

BD

TD TOP/01TL .TD

LP

CD

BW 01/20 .AG VQ/BOMLX .RL 80 .CA UDS200

LT N .RB .HC Y

CS .CR

FF

SI

System Response

Display PIR of DPR!

Display Property Irregularity Report

>WM PIR DPR BOMLX12345

Notes:

Mandatory Elements: NM / IT / PS / CT / RT / FD / RL / PA / PN / TD / BW / TK / LT / AG

Elements required for Claims: BD / TN / CA / CS / CR

Reason for Loss Code RL: 80 Damaged Bag

90 Pilferage Bag

91 Pilferage including Damage.

A maximum of 10 bags can be created in one DPR file.

Each bag in a DPR file may contain a total of 2 TD codes.


DPR - Pilferage Report

Create a DPR file with pilferage Input mask: >WM DPR M

Example Input:

>WM DPR BKKLX

NM WINTER .IT HF .PT MR/ERNST .PS C/CLS

PA TEICHGASSE 11/TOP 317 1100 VIENNA AUSTRIA

PN 6356366556 .CP 0043 676 8152345

EA ERNST/D/WINTER/A/HOTMAIL/D/COM

TK 724 77642983712 .FL 220793566366

RT VIE/ZRH/BKK .FD LX5881/LX072/25NOV

TN LX123456 .TN

CT BK25PXX .CT

BI ADIDAS .BI

BD BAGGAGE DETAILS AGE 1999 VALUE EUR250

BD

TD TOP/15TL .TD

LP 1BOOK/1SHOE1PERFUME BULGARI

CD

BW 01/09 .AG JK/BKKLX .RL 90 .CA EUR/250

LT N .RB N .HC Y

CS .CR

FF

SI

Notes:

Mandatory elements: NM / IT / PS / CT / RT / FD / RL / PA / PN / TD / BW / TK / LT / AG

Elements required for Claims: BD / TN / CA / CS / CR

Reason for Loss Code RL: 80 Damaged Bag

90 Pilferage Bag

91 Pilferage including Damage

93 Pilferage from security inspected baggage

A maximum of 10 bags can be created in one DPR file.

Each bag in a DPR file may contain a total of 2 TD codes

LP - Lost Property is mandatory in a DPR with RL 90.


AHL

Mask and Elements

Complete the Elements in the AHL mask

Element Meaning System Standards

NM Name 2-16A Max 3 names

Remark: if an entered name exceeds 16 chrs, only the first 15 chrs plus a dash (-) are stored

to indicate that the original input was more than 16 chrs.

IT Initials 1-4A Per set/max 3 sets

PT Passenger Title 1-25FF 1 line

PS Passenger Status 1-25FF 1 line

CT Colour/Type 2A 2N 3A Max 10 CT

BD Baggage Details 1-58FF Per CT entered/max 10

FL Frequent Flyer Identification 1-25FF 1 line

BI Brand Information 2-58FF Per CT entered/max 10

RT Routing 3A Max 15 stations

FD Flight/Date 3AN 1-4N Max 4 flight/dates

1A/1-2N 3A

ARNK Unknown Arrival 4A Max 1 segment

TN Tag Number 2AN/6N Max 10 tags

TD Type of Damage 3-4A 2N 2A 2 per CT entered/max 20

LP Lost Property 1-116FF 2 lines - 58 chrs each

CD Contents Damage 1-58FF 1 line

RL Reason for Loss 80=Damaged / 90=Pilfered

AG Agent 1-12AN 1 line max. 12 chrs

BW Baggage Weight 1-58FF 1 line

TK Ticket Number 1-58FF 1 line

PA Permanent Address 1-116FF 2 lines - 58 chrs each

PN Permanent Phone Number 1-40FF 2 line - 20 chrs each

CP Cell Phone/Mobile Phone 1-20N 2 lines - 20 chrs each

EA Passengers Email Address 1-44A (incl. - / ) 1 line max 44 chrs incl

slash/dash.

CA Claim Amount 3A/1-10N 1 line, U=Amount Unspecified

DC Date Claim 1-2N 3A 1 line

LT Liability/Limited Release Tag 1FF Y=Yes / N=No

RB Replacement Bag 1FF Y=Yes / N=No

HC Handled Airline Copy Y=Yes Option always Y

CR Cost Remarks 58FF Max 10 lines

CS Costs / Payments F/USD75 Max 10 lines

FF Free Form Text 58 FF 99 lines - 58 chrs each

SI Supplementary Information 1-116 FF 2 Lines - 58 chrs each


Valid Elements in DPR Files

Elements Element Name Number Input Example

Mandatory NM Name 3 VANDERPOST

Elements IT Initials 3 LVPD

PS Passenger Status 1 C CLASS

RT Routing 15 YYZ/ZRH/BOM

FD Flight/Date 4 LX532/04FEB/LX154/04FEB

BW Baggage Weight 1 1/20

RL Reason for Loss 1 80 (Damage) 90(Pilferage)

AG Agent 1 JL/BOMLX

TK Ticket Number 1 724 8864328765124

PA Permanent Address 2 Lines MANDELASTR 45 CAPE CA

LT Liability/Limited Tag 1 Y or N

Elements PT Passenger Title 1 MRS

Required if FL Frequent Flyer ID. 1 A2305678K

available TD Damage Details 10(2/bag) BOTT/06MA/TOP01TL

BD Baggage Details 10 2 WHEELS BROKEN

TN Tag Number 10 LX327654

CT Colour/Type 10 RD01CWX

CS Payment to Pax/Costs 5 F/USD85

CR Cost Remarks 5 PAID BY ZRHLLLX/11FEB

Additional BI Brand Information 10 SAMSONITE

Valid Elements BR Baggage Routing 4 DL146/04FEB

BP Bag Phone Nbr. 2 011 44 888 1234 (max. 20 chrs.)

BX Excess Bagg. Tkt Nbr. 1 724 55664658752

CA Amount Claimed 1 USD100

CD Contents Damaged 1 SUIT INSIDE IS WET

CO Country of Permanent 1 UNITES STATES OF AMERICA OR US

Residence

CP Cellular/Mobile Phone 2 001 676 7264 64

DC Date Claim 1 05FEB

DD Date Delivered 10 13MAR/1600 - max. number of CT

DR Date Bag Received 10 13MAR/1400 - max. number of CT

DW Delivered Bag Weight 1 2/30KG

EA Passengers Email ID 1 MR/U/AMERICA/A/US/D/COM

FF Free Form Text 99 Lines (58 Characters per Line)

RP Bag Repaired 1 N

HC Handled Airline Copy 1 Y

IN Insurance 1 Y

LA Language 1 ITALIAN

LP Lost Property 2 Lines 1 ROLEX WATCH MISSING

PN Phone Number 2 001 17007/2522

RB Replacement Bag 1 Y

SI Supplementary Info 2 Lines PAX WILL CTC ZRHLL

XR Cross File Reference 1 AHL ZRHLX12345


DPR

Type Damage - TD

TD - Type of Damage: List the location, type and extent of damage.

Each bag in a DPR file may contain a total of 2 TD codes.

Example Input: Single Bag - 1 Damage

TD SIDE/10TL

Single Bag - 2 Damages

TD SIDE/10TL/TOP04MA

Damaged Detail Codes (used in the TD element)

To Display DPR :

>WM DDP BOMLX12345 CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 47

DPR - Damage / Pilferage Report

Amend a DPR File - ADP

Note:

The transaction allows adding, changing and deleting elements in an existing DPR file.

Example Inputs:

Amend an element (CS01 - Costs)

>WM ADP BOMLX12345

CS01 A/UDS50

AG MU/BOMLX

Add an element (CS - Costs)

>WM ADP BOMLX12345

CS F/INR750

AG MU/BOMLX

Delete an Element (LP01)

>WM ADP BOMLX12345

LP01

AG MU/BOMLX

System Response:

Display DPR - DDP

>WM DDP BOMLX12345


CFD

AHL file - Create a DPR file

Description The CFD transaction creates a DPR file from an AHL files using either

of the following options:

Create a DPR file from a single-bag or closed AHL and close the

AHL if it is open.

Suspend the individual bags elements (BI, TN, CT) within a

multi-bag AHL and create a DPR file for a specific bag.

Close Single-Bag AHL and Open DPR

Example Input:

>WM CFD BOMLX12345

The system response depends on the status of the file:

If the AHL is open, the CAH mask will be displayed for completion.

If the AHL is closed the DPR mask will be displayed including the Name (NM) and the

Associated record (AR)

Suspend a Specific Bag within a Multi-bag AHL and Create a DPR

Example Input:

>WM CFD BOMLX12345

TN02/CT02/BI01

Complete the mask and create a DPR

in both files AHL and DPR you find the associated File Reference Number (AR)

System Response

Display PIR DPR

>WM PIR DPR BOMLX12345


SHC

Send Hard Copy Description: Send a printed copy of an ‘active’ (non-retired) AHL/OHD/DPR file to

specified teletype addresses.

Only one file can be sent per transaction.

Up to 10 TTY addresses with */* are allowed.

Sender address, TX and AG are mandatory

Entering the FA element can transmit specific File Area

By adding the TI element (Text Information), you can add free-form text

for explanation or clarification of the file (max. 3 lines)

TI information will not be stored in the files.

The output may be in standard format - SHC or in full text format -

SHC/F

Example Inputs:

AHL file - without History (FA HIS/A)

>WM SHC AHL BOMLX12345

.BOMLLLX

TI FOR YOUR INFORMATION AS PAX WILL CTC YOU

--- BRGDS JACK

TX DELLLLX

AG EM/BOMLX

DPR file - History only (FA HIS/A)

>WM SHC DPR BOMLX54321

.BOMLLLX

FA HIS/A

TX DELLLLX/KTMKKLX

AG GP/BOMLX

System Response:

>WM SHC BOMLX10021 OK

.BOMLLLX

AG VQ/BOMLX

TX ZRHLLLX


TTY

Send Teletype Message

Description this transaction allows you to send a SITA teletype message via the

WorldTracer Management System.

Example Input:

>WM TTY DELLLLX/DELKKLX/CDGLLLX/BOMLLLX

.BOMLLLX

TEXT TEXT TEXT

(Minimum 4 and maximum 1000 characters)

Notes: � Destination address must be separated by a slash -/-, the maximum are 8 addresses.

� The address in the second line, after the full stop (.) is your station address.

� When you send a message for another airline, you have to place the signature of the other

airline after your own signature, so this airline will be ‘charged’ for the communication costs. � In the example below AF (Air France) will be charged.

Example Input:

>WM TTY DELLLLX/DELKKLX/CDGLLAF

.BOMLLLX/AF

TEXT TEXT TEXT

(Minimum 4 and maximum 1000 characters)

Place a copy of the TTY message in one or into multiple files.

The system allows multiple file references and multiple file types on one line - AHL, OHD and DPR -

The message will be:

Placed automatically in the next available MR of MCH area of the file.

The Date/Time stamp that appears in the TTY output will be added to the text that is transferred to the

MR area.

Sent to the addresses on the top line.

Example:

>WM TTY DELLLLX

AHL BOMLX12345/CDGLX54321

OHD DELLX98745

DPR ZRHLX56478

.BOMLLLX

TEXT TEXT TEXT


WorldTracer Action File

Introduction

WorldTracer Management has an ‘Electronic Mail Filing System’, which will replace all

paper filing system.

WM also replaces the need for teleprinters for most incoming traffic by using the Action

File.

Each WorldTracer Management CRT station within an airline has its own Action File.

An Action File has several areas, similar to ‘queues’ that allows receiving messages from

the system, other departments or airplanes. It will store these messages for up to seven

days. This allows the stations to review/work them any time during that 7 day period.

The Action File also allows WorldTracer Management stations to communicate with

each other using both free from text and standard formatted messages such as

forwarding bags and requesting bags.

Using this combination of Action Files and Teletype Messages, WorldTracer

Management provides a means of communication from any station/department of any

airline to any station/department at any airline.

Action File Transactions on Station Level

The 5 XF Transactions

CXF Displays action file COUNTS

DXF DISPLAY action file

EXF ERASE from action file

PXF PLACE on action file

TXF TRANSFER from action file



CXF

Counts

Example Input

>WM CXF BOMLX

Example Output

MANAGEMENT ACTION FILE -STATION BOMLX- DATE 9MAR

AREA D1 D2 D3 D4 D5 D6 D7

FW 10 0 0 0 0 0 0

AA 5 0 0 0 0 0 0

WM 7 0 0 0 0 0 0

EM 0 0 1 0 0 0 0

SP 3 1 0 0 0 0 0

AP 2 2 0 0 0 0 0

LM 1 0 0 0 0 0 0

The top line displays the station, the airline and the current date.

The next line shows AREA, which is the header line for several areas,

Followed by D1, D2, D3, etc…..

DAYS

D1 is DAY ONE, which is today (current day) D2

is DAY TWO, which was yesterday.

D3 is DAY THREE, which was the day before yesterday, etc….

. D7 is the oldest and last day.

AREAS

Each Area for each day may contain a maximum of 999 messages of 1000 characters each.

Example: the number 10 next to FW under D1 means, that at the time the display was

transmitted, there are 10 Forwarding messages created today which are waiting to be treated. If

an Area has u huge amount of messages at one Day, the oldest 100 messages will be sent to the

printer of your office.

Any message which is more than 7 Days old, will also be sent to you TTY printer.

The CXF display will only show those Areas, which contain a message. In case all Areas are

empty, the system response will be

/-NO MESSAGE ON FILE-/



Action File Areas

WorldTracer Action File knows 8 Areas

FW ForWard Messages for short-shipped or wrongly loaded bags,

which are sent under XT (Rush Tag) with a FWD message.

AA Action Area Messages that need some action

WM WorldTracer Matches from WorldTracer for you AHL bags.

Match

EM Extended Matches from WorldTracer for AHL files in an extended

Match period of tracing

PR Purged/Retired Advises a Station/Airline about files that have been

Files purged and have retired from tracing.

SP System Reminder for the actions and steps to do in the course of

Prompts handling the files.

AP Place Message in Free - form text messages from any WorldTracer user.

Action File

LM Local Manager Free - form text messages from the Local Manager

e.g.. BOMKKLX


Action File - Menu

Action File Areas with “Menu” Display - some Action File Areas offer a menu leading you to the

next logical succeeding transaction;

Following areas offer a menu: FW / AA / WM / EM / AP

(*) indicates the place for optional transmission, reached by using the Tab Key.

FW menu - FWD message

ERASE AND DISPLAY NEXT EXF *

TRANSFER TO FILE TXF * ………………………

SEND TO TX/XF DXF *……………………/ ……………../ …………………../……………./

AA menu - FOH/FAH transaction


SEND TO TX/XF DXF * .. ……………../………………/……………………../……………………/

AA menu - ROH transaction offers FOH transaction

DISPLAY OHD DOH * FORWARD OHD FOH *

DISPLAY FILES DMF * ERASE AND DISPLAY NEXT EXF *

SEND TO TX/XF DXF * .. ……………………/……………………/………………………/…………………./

WM/EM menu - OHD match

ERASE AND DISPLAY NEXT EXF * TRANSFER TO FILE TXF *

SEND TO TX/XF DXF * .. ……………………/……………………/………………………/…………………./

AP menu - free form text message


TRANSFER TO FILE TXF * ..................................

SEND TO TX/XF DXF * .. ……………………/……………………/………………………/…………………./

HAPPY TRACING!! CGHD/DGR TRAINING MODULE/v 1.0/November 2010 Page 55

Documents

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