SPEAKERS

Julia Babina VP Operations and Customer Service Brooklinen

Shannon Burch Market VP ATB Financial

Manuel ChristoffelChief Customer Officer woom bikes USA

Ingrid CordyVP Customer Experience & Global eCommerce E.L.F. Cosmetics

Kim Barna Director of Sales and Service Verizon

Dan Burkland President Five9

Zach Christopolous Director of Contact Center United Heritage Credit Union

John CravenEnterprise Center of Excellence Call Center Director Cox Communications

Sean Bennett VP of Business Technology Servicing Solutions

James Cammareri Vice President COPC

Micah CittiCustomer Service Operations Manager ESPN

Thomas D’Amato Customer Relations Manager Whirlpool

Jill Blankenship CEO Frontline Call Center

Michael Brown Former Chief Design Officer Dick’s Sporting Goods

Jerry Campbell Senior Customer Experience Manager 7-Eleven

Brian Cantor Principal Analyst, CCW Digital Director CCW Digital

Pete CollinsSVP, Operations for Personal Insurance and International Travelers Insurance

Simon Copcutt Head of Strategic Accounts Customer Management Practice

Michael DeJager Principal Analyst, Head of Product Development Customer Management Practice

Brian Dennis Author If the Customer’s the Copilot, You’re in the Wrong Seat

Subhayu Dey Director of Consumer Insights SCAN Health Plans

James Dodkins Founder and Customer Experience Rockstar Rockstar CX

Steve DiTorro Supplier Relationship Manager Google

Patrick Ebrahimian Director of Transformation UnitedLex Corproation

Landon Eckles Co-Founder & Chief Executive Officer Clean Juice

WORLD CLASS BUSINESS LEADERS. LEADING EDGE INNOVATORS. DRIVEN DISRUPTORS.

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Sam EitzenChief Executive Officer & Co-Founder The SnapBar

Alison Flood VP Experiential Buzzfeed

Dan GingissAuthor Winning at Social Customer Care

Pete HamlinSenior Director of Business Intelligence Avadyne Health

Eric Esguerra VP of Customer Service & Operations Miele

Kathleen Garrity Manager, Community and Social Google

Cindy Gordon Chief People Officer Policygenius Inc.

Brittany Hammon Senior Manager Trade Customer Support Whirlpool

Arnold Feist Chief Compliance Officer Interactive Brokers

Alyson Gasper Senior Manager Business Operations Verizon

Lance GrunerEVP, Global Customer Care Mastercard

Colin HauptSVP Employee Engagement & Experience PURE Group of Insurance Companies

Callie Field EVP Customer Care T-Mobile

Lori Fentem Head of CS Third Party Operations & Strategy Ring

Paul Gernon Head Of Customer Operations Ziglu

Mike Giddings Contact Center Program Manager Amazon

Jay Hack Cofounder, CEO Mira

Drew HallVice President Walker Information

Tonya Haynes Director, Member Contact Center Kinecta Federal Credit Union

Deb HeimTelecommunications Call Center Manager SUNY Oneonta

Dawn Hicks Sr. Manager Contact Centers Pacific Dental Services

William Huggins Regional Director, Customer Experience Unicomer

Jim Iyoob Chief Customer Officer Etech Global Services

Paul JarrettCEO & Co-Founder Bulu Box

Rebecca Jarvis Chief Business, Economics and Technology Correspondent ABC News

SPEAKERSWORLD CLASS BUSINESS LEADERS. LEADING EDGE INNOVATORS. DRIVEN DISRUPTORS.

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David JohnstonSocial Media Manager TSA

Angela KingCustomer Relations Supervisor Nashville Electric Service

Myke Mansberger VP, Head of People Bombas

Ali Lichtenstein Director, Customer Experience Design Dow Jones

Trista Miller Director Customer Care Frontier Airlines

Jami Kalmbach Customer Success Director CallMiner

Sandy Ko Senior Analyst & Conference Director Customer Managment Practice

Lauren Maschio Senior Product Marketing Manager NICE

Benjamin Lord Chief Marketing Officer Mira

Heidi Mitchell Director of Training and Contact Center Communications Carnival Cruise Line

Kai Kaufmann VP, R&D Enghouse Interactive

- Americas

Kelley Kurtzman VP, Global Consumer Sales & Service Centers Verizon

Gabriele Masili VP & Chief Technology Officer, Customer Service and Support Microsoft

Casey MacMillan Senior Manager, Trade Customer Support Whirlpool Corporation

Sherif Mityas Chief Experience Officer TGI Fridays

Erica Kelly Director, Global Sales & Service Verizon

Wendy KincaidVP User Experience Navient

Brian LaRoche Director, Outreach Marketing CallMiner

Mario Matulich Executive Director Customer Management Practice

Roger Lee VP, Customer Success Gridspace

Annie Meehan Author The Pineapple Principle

Monica Mallick VP, Global Customer Support & Operations Udemy

Meredith MolloySenior Manager, Technical Support Toast, Inc.

Eugene Malobrodsky Chief Strategy Officer Pango

Abby Monaco Senior Product Marketing Manager NICE Nexidia

SPEAKERSWORLD CLASS BUSINESS LEADERS. LEADING EDGE INNOVATORS. DRIVEN DISRUPTORS.

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SPEAKERS

Joe Montana Legendary NFL Quarterback

Tom NugentDirector of Consumer Sales and Service Verizon

Andrew Papparides Head of Support Strategy ServiceNow

Leigh RoachCustomer Service Manager Johnston & Murphy

Tucker Morgan General Manager, Las Vegas Distribution Center Sephora

Devlin O’Neil Manager, Contact Center Technology Lululemon

Mark Pfleger SVP, Client Development Arthur J. Gallagher & Co.

Dan Rood VP, Product Marketing Genesys

Clare Muscutt Founder & Director CMXperience

Pam Oliver Senior Correspondent and FOX NFL Reporter Fox Sports

Susan Preziosa Vice President, Client Service Organization H&R Block

Cippy Seidler Director, Consumer Care Center Banner Health

Gordon Musgrove Customer Service Manager Office1

Nathan Nickens Senior Analyst & Conference Director Customer Managment Practice

Sara Ortiz VP of Human Resources Five Guys Enterprise

Tim Ottman Senior Director, Emerging Capabilities Northwestern Mutual

Justin Reilly Chief Product Officer Tucows, Ting Mobile + Internet

Lizzie Resnick Customer Care Director SmartPak

Hiral ShahDirector of Product, AI & Digital Services Asurion

Peri Smith Director, Call Center & Patient Benefits Pacific Dental Services

Elizabeth Solomon Manager, Social Media Care AMC Theaters

Micah Solomon Author Ignore Your Customers (And They’ll Go Away)

Drew Stadler VP Customer Happiness Bombas

Yolanda Stancil Vice President, Network & Field Ops Verizon

Jackie Tessmer VP, Product Marketing Enghouse Interactive

- Americas

WORLD CLASS BUSINESS LEADERS. LEADING EDGE INNOVATORS. DRIVEN DISRUPTORS.

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SPEAKERS

Robert Tomlinson President IHOP (Peak Restaurant Partners)

Dennis Wakabayashi Author Wakabayashi Experience

Lee Williams Senior Manager, Tools and Reporting Alliance Data

Ryo Hanalei Zsun Culture Maestro Zappos

Joshua Tye Director, Customer Experience Compass Group

Sarah Warnes Rasmusen Chief Customer Officer Lands’ End

Chrisy Woll VP of Customer Success CampusLogic

Bradley Utter Director Provider Call Center, Provider Quality & Calls Humana

Kimberly Warrick Call Center Manager National Wholesale

Matt Woody First Vice President, Director, Contact Center First Financial Bank

Tobias Voegtlin Chief Executive Officer Lufthansa InTouch & Head of Passenger Servicing Operations Lufthansa Group Hub Airlines

Eduardo von Borstel Senior Solutions Architect CallMiner

Scotty Werner Customer Experience Executive CCW Influencer

Sarah Wesen Executive Director Frontline Call Center

Matt Wujciak Research Analyst, Staff Writer CCW Digital

Amy Zimmerman Global Head of people Operations Kabbage, Inc

WORLD CLASS BUSINESS LEADERS. LEADING EDGE INNOVATORS. DRIVEN DISRUPTORS.

…and many more to be announced!

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