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Workplace Culture and Communication Report 2015
A study discussing how the connected office affects workplace communication, productivity and happiness
2Workplace Culture and Communication Report 2015
Today’s workplace is more connected than ever before. But while technology provides nearly endless options for improved efficiency and communication — conference calls, video conferencing, instant messaging, productivity tools — it’s also, in many ways, pushing employees apart.
The good news The not so goodWe’re overwhelmingly positive about our co-workers.
Eighty-one percent of our survey respondents genuinely
like their colleagues and enjoy their company.
We’re increasingly distracted and struggling to overcome
generational and gender differences in the way we work.
Furthermore, even with the proliferation of promising tech
innovations, workers have yet to find solutions that meet
their expectations.
3Workplace Culture and Communication Report 2015
On behalf of Highfive, the polling company inc. /
WomanTrend conducted a nationwide online survey
among 1,200 employed office workers. Qualified
participants were screened to ensure they were currently
employed and that they spent most of their time at work
in a traditional office setting. The survey was fielded
consecutively from August 10-16, 2015.
The survey measured responses from workers across the
nation from a variety of industries and professions. The
questionnaire contained 60 inquiries in total, including
10 demographic questions. Survey topics explored the
tendencies and attitudes among the contemporary
workforce, especially with regards to communication
tools used to connect with co-workers and the adoption
of video conferencing.
About this survey
49% 39% 50%
say multitasking is okay in meetings
admit to using their phones for non-emergency issues in
meetings
have joined a meeting remotely on vacation
5Workplace Culture and Communication Report 2015
We’re getting along
17%group chat
14%video conference
37%instant message
74%call coworkers on
the phone88%talk in person
84%email
And communicating in more ways than ever before.
42%text message
81%of people like their coworkers
and enjoy their company
45% of people are more likely to pay attention when they meet in person versus during aconference call
6Workplace Culture and Communication Report 2015
We’re better together
80% 77%
listen to the meeting content
Take notes
63% 82%
accomplish exactly what they set out to during
meetings
actively participate
People pay attention when they meet in person
64%of workers prefer in-person
meetings to alternatives
During in-person meetings
7Workplace Culture and Communication Report 2015
Improvements in technology are helping us connect with one another even as the number of people working remotely increases.
56%Say it’s to accommodate remote workers
51%Say it’s to connect people in different offices
44%Say it’s to accommodate those working from home
37%Say it’s to connect executive teams
19%Say it’s to replace desktop apps
62% 31%of all industries are using
video conferencing
of the software industry
prefers video conferencing
to other options
The best reasons for using video conferencing?
8Workplace Culture and Communication Report 2015
Remote workers are more likely to prefer video (21% vs. 14% overall) to communicate with colleagues
21%
14%
Who’s workingremotely? 57%
are men
65%are under the age of 44
8%are senior managers
or directors
9Workplace Culture and Communication Report 2015
Remote workers are spread evenly across all sizes of companies How are remote workers distributed across companies?
Small (<100 employees) Mid-sized (100-999) Large (1000+)
38%32%
30%
11Workplace Culture and Communication Report 2015
Although technology is helping us connect across long distances, it’s also causing a new problem: DistractionWhat is preventing us from getting work done?
S M T W T F S
of workers say noisy office of workers say poorly run meetings
of workers say too manymeetings
33% 31% 30%
12Workplace Culture and Communication Report 2015
Blame it on the boss. C-level employees won’t put their phones down
of C-level workers keep their phones out more than 50% of the time for non-emergency purposes during team meetings.
53%
of entry level workers report the same.12%
of entry level people say it’s okay too.44%
of C-level say it’s okay to multi-task during meetings.72%
39%
20%
16%
15%
Team meetings
Orientations
Client Meetings
Interviews
But it isn’t just theexecutive’s fault all workers reported using their phones during meetings too
13Workplace Culture and Communication Report 2015
What are they doing on their phones in meetings?
22% Check personal email
9% Shop online
6% Look for other jobs
22% Do other work
14% Check social media
7% Take selfies
30% Text
21% Browse the web
8% Check fantasy sports
30%
22%
22%21%
14%
9%
8%7%
6%
14Workplace Culture and Communication Report 2015
We’re all behaving badly in meetings — but men are more likely to be checked outWhether it’s shooting off an email, checking in on fantasy football or just browsing the web, most of us have given in to distractions in meetings.
Men send 5.94 texts/emails/Snapchats during in-person meetings. Women send 3.70
Bring laptops to meetings
55% 33% 36% 25%
Send text messages
27% 17%
Check personal emails
27% 15%
Browse the web
11% 5%
Check fantasy sports
MEN WOMEN
15Workplace Culture and Communication Report 2015
For millennials (age 18-34), there’s a thin line between personal and professional
Workers under 45 years old send an average of 6 or more messages in meetings. Workers over 45 send fewer than 3. Younger workers (18-34 years old) are turning to technology to stay productive and cut down on meeting time.
54%admit to doing something
unrelated on conference calls
54%
45%
37%
25%
24%
bring laptops to in-person meetings
regularly check their phone during team meetings
say setting a reasonable meeting frequency is a challenge
have used a conference room to vent about work
would like more communication tools to get their work done
16Workplace Culture and Communication Report 2015
No matter what our age or gender, though, one thing is clear — a lot more than just work is happening at the office.What are conference rooms being used for?
Say multitasking during meetings is okay
Of workers who admitted to taking naps in company conference, 64% were men
64% 49%
Of workers say that the biggest problem with meetings is that participants aren’t paying attention
47%
5%Napping
14%Interviewing for another job
19%Venting about work
34%Working away from assigned station
34%Making personal calls
of workers say of workers say of workers say of workers say of workers say
17Workplace Culture and Communication Report 2015
How does your employer promote productivity?
27% 19% 21% 15% 24% 15%
Block access to specific websites
Ban personal cell phone use
Quiet hours Productivity toolsto reduce email/meeting volume
Work-from-homedays
No-meetingdays
of employers are using productivity tools for better
communication, but the those tools aren’t delivering
on those promises
of people rate tools like Slack or Trello as the most
productive choice when compared to options like video
conferencing, conference calls or in-person meetings
15% 3%
18Workplace Culture and Communication Report 2015
If conference calls aren’t productive, why aren’t they dead yet?The simple answer: we’ve gotten used to them, flaws and all.
of remote workers want to eliminate conference calls entirely
of workers are likely to do something unrelated during a conference call
of workers say conference calls are their most productive tools
Prefer Donald Trumpto conference calls14% Prefer root canals over
conference calls9%
66% 71% 4%
19Workplace Culture and Communication Report 2015
One possible solution? Video conferencing
of companies use video conferencingof people using it are having a positive experience62% 91%
Video conferencing gives remote workers and companies with multiple offices the closest alternative to in-person meetings.
Workplace Culture and Communication Report 2015 20
About Highfive
Highfive is a fast growing technology company that makes video conferencing beautifully simple. Highfive’s flagship all-in-one system delivers high quality enterprise video conferencing to any size conference room at 1/20th the cost of traditional products. Highfive also provides web conferencing and screen sharing functionality for personal devices, giving customers the ability to make one-click video calls and share their screens from their laptops, tablets and mobile devices. Highfive is based in Redwood City, CA.