Working with lienholders in AMsuite

Working with lienholders in AMsuite®

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What’s Inside?Some customers prefer to combine their insurance payment with their mortgage payment, or doing so may be required for some loans. Either way, the customer sends one payment to their lender or mortgage holder who, in turn, makes the payment on the insurance. The quoting and issuing process for this circumstance is no different than any other dwelling or homeowners policy. But there are just a few extra steps needed to connect the policy to a lienholder or mortgagee.

These functions are not visible in the normal quoting process, so to help you add a lienholder’s information, or generate forms they require, we’ve produced this how-to guide to help you find and use those functions.

1. How to include a lienholder on a new policy

2. How to add a lienholder to an existing policy

3. How to change a lienholder on an existing policy

4. How to find lienholder forms, such as evidence of insurance

5. How to find the declarations page

6. Just for California: How to find the Lender Loss Payable Agreement

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New Business Submission

Go to the Issuance page under additional interest.

A At the bottom of the Issuance page, click on Add additional interest details.

On next screen Additional Interest Details, complete information for the lienholder, all required fields will have a red asterisk. Advance to the next page.

On the payment Details page, select billing type Invoice.

Select Bill to - Lienholder will be in the drop down.

Click the Buy Now to issue.

A binder is also available to print.

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How to include a lienholder on a new policy

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NOTE: Please allow up to 72 hours from receipt of the form for changes to be refl ected on the policy. Any changes made here today may not take e� ect until the next billing cycle. If these changes need to take place immediately, call Customer Service at 800-543-2644.

For more info go to amig.com/agents/lienholder

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A Search for and open the current policy - Click Change Policy.

Select the date of the change by using the arrow keys.

Select Change/Add/Remove additional Interest. The screen look will change at this point as you access AMsuite’s policy administration functions (AMsuite Core).

At the top of the left column, click Dwelling, then in the center section click Additional Interests.

From the pop-up menu, click Adding a Lienholder.

In the lower left, click Add followed by New Company.

Type in the lienholder’s information (required fields have a red asterisk), then, back near the top of the screen, click OK.

The next screen will show what you entered. Near the top of the screen, click Quote to activate the payment and signature page. Continued on next page.

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How to add a lienholder on an existing policy

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I Once the lienholder’s information is entered, in the left column, click Payment & Signatures.

On this screen you will make three changes.

Change the Billing Type to Invoice.

Change the Billing Contact to the lienholder you previously entered.

Change the Payment Plan to Pay in Full.

When these changes are complete, click Issue Policy near the top of the screen.

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How to change a lienholder on an existing policy (continued)

To change a lienholder on a policy, you must first enter the new lienholder’s information into AMsuite. Follow the steps for adding a lienholder.

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A Once the lienholder’s information is entered, in the left column, click Payment & Signatures.

To activate the Payments & Signatures Page, click Quote. Quote is located near the top of the screen. This activates the functions on the screen.

On this screen you will make three changes.

Change the Billing Type to Invoice.

Change the Billing Contact to the lienholder you previously entered.

Change the Payment Plan to Pay in Full.

When these changes are complete, click Issue Policy near the top of the screen.

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How to change a lienholder on an existing policy (continued)

To change a policy to lienholder billed, you must first enter the new lienholder’s information into AMsuite. Follow the steps for adding a lienholder.

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Providing a lienholder with evidence of insurance is a common activity. In AMsuite, that form is called the Lienholder Insurance Verification Document. You can customize it in AMsuite.

A Search for and open the current policy. Click Summary.

Click AMsuite Core. This lets you access the policy administration functions.

At the top left of the screen click Action.

From the menu click New Document.

Create a new document from a template.

To find the template, click the magnifying glass to search the templates.

Scan the list of documents to find DW Lienholder Insurance Verification.doc.

Click the Select button. There may be several pages of templates available; you may need to advance the list to locate it. Use the arrows.

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How to find lienholder forms

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When you are done, click the Create Document button.

The form will open in a new window; make any edits or add information as needed. Once template is complete, save on preferred drive. You can upload the document on AMsuite for distribution.

Click browse to upload new edited document.

Click on the magnifying glass to select recipient. Click yes to image the document only, or select no for document to be mailed to selected recipients.

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How to find lienholder forms (continued)

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The declarations page can be printed or saved digitally when the policy is issued, and you can print or save a copy at any time.

A Search for and open the policy. Click Summary. From there you can open the declarations page, then print or save a digital copy. The declarations page lists all of the endorsements and forms that apply to the policy.

To read or print a copy, click View/Upload Documents. A list of all documents connected to the policy will appear. You may need to scroll down.

Click the underlined file name to open. Print or save a digital copy. Declaration pages can be titled Submission, Renewal, or Policy Change.

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How to find the declarations page

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The Lender Loss Payable Agreement form is listed on the declarations page after a lienholder is added to the policy. It is an automatic process: You do not need to manually attach the form.

The Lender Loss Payable Agreement form number DW-CA-G-002(01-17) this will be listed on the declaration page.

A Click View/Upload Documents.

A list of all documents connected to the policy will appear. You may need to scroll down.

Look for DW-CA-G-002 (01-17). Click the underlined file name to open. Print or save a digital copy.

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How to find the California Lender Loss Payable Agreement

To Retrieve the Lender Loss Payable Endorsement in AMsuite

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A From the Summary page, click Documents Page.

On the documents page, click Documents Tab to view all documents. (You might need to scroll using the arrow keys to find the Lenders Loss Payable Endorsement).

Click View/print on DW-CA-G-002 (01-17) Line.

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How to find the California Lender Loss Payable Agreement (continued)

To Retrieve the Lender Loss Payable Endorsement in AMsuite Core

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amig.com/agents/lienholder800-543-2644

Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review and approval, and may vary or not be available for all risks or in all states. Rates, discounts vary, are determined by many factors, are subject to change. Policies are written by one of the licensed insurers of American Modern Insurance Group, Inc., including but not limited to American Modern Property and Casualty Insurance Company (CA Lic. No. 6129-1.)

American Modern Insurance Group, American Modern, AMsuite, modernLINK, and Homeowners FLEX are trademarks or registered trademarks of American Modern Insurance Group, Inc.

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