WORKING WITH CAPABILITY FRAMEWORKS

Presentation to Local Government NSW HR Forum

7 March 2018

Sophia Symeou, CEO

ABOUT INS

Providing HR consulting and solutions to Government

Deep expertise in:

• Capability Frameworks

• Restructure & Transition

• Career Development

• Organisational Design effectiveness

reviews

Over the past 6 years, INS has:

• completed over 350 capability assessments

• reviewed over 4000 role descriptions

We understand how to get the wins and

avoid the pitfalls of a capability framework

INS is an Australian-owned

company providing services

to government for over 27

years

INS is a strongly values-

driven company

We are a formidable force for

good, creating workforces for

the future

We Know Capability Frameworks

Options for using the NSW LG Capability Framework

Adopt it• You don’t have one,

or your existing one is not working well

Adapt it• You have specific needs that

aren’t covered by your current framework

Map it• If significant investment in own

framework and it’s working well.• Similarities and differences• Potential for talent transfer between

councils, and with state government

Questions to consider

1. What are the benefits of adopting the framework?• For your Council

• For the ROC / JO

• For specific people processes?e.g. Recruitment, Performance Development, …

2. How does sharing of IP/talent between councils work now?

3. How to adapt your workforce lifecycle processes?

Get Sponsors on board

As with any significant change, get and keep sponsors on board, or staff will ignore it.

Executive management

People management services

Awareness education for all staff up front

Creates a common language

Make it engaging and relevant or staff will forget it

Integrating people, systems, processes

There is a logical order: start with PDs…

Roll out targeted education on proper use of Capability Framework for all,or staff won’t use it properly

Embedding actions

Pilot it – start with Heroes

Line managers are key

Share success stories relevant to each role

Use 'nudges' like key behaviour leader-boards to help staff keep on track

Lessons learned – how to introduce

Lessons learned – role descriptions

1. Investment in role descriptions• Getting role definitions right sets employees up

for the right capability, career, and performance development actions

2. Efficacy of role descriptions• Can’t be too complex or too general

• Guideline: Succinctly describe 8 Accountabilities and 3-4 Key Challenges

3. Keep ‘ego’ out of role definition• Selection of capabilities and levels are not a

reflection of IQ/person’s self/worth

• Need to understand how capabilities and capability frameworks work

Lessons learned – use best-fit strategies

Assessment strategies

Performance development

Learning & Development

Lessons learned – People and Process First, System Second

Opportunity – Talent pool

• Opportunity to keep talent within the sector/region

by:

• identifying opportunities for talent within a

council, or within the ROC /JO

• Easier comparison of roles and people from divisions

and different councils

• Role descriptions use same capability framework

• Use work-based capability assessments to:

• Verify capabilities of staff in the Talent Pool

• Allow independent matching of talent to roles

• Provide confidence to Hiring Managers

WSROC

AVA Talent Matching Solution

Facilitating more

effective:

• recruitment

• restructures

• professional

development

• resource sharing

Faster, cheaper, verified

AVA

Talent transfer supporting

restructures

Skill and Capability

Gap Analysis

Workforce Skills and

Capabilities Matrix

Talent pooling and resource

sharing

Benchmark roles across

Councils

Address critical skill

shortages and offer flexibility

Facilitate professional development opportunities

INS Capability Framework Adoption Roadmap

Intro to Capability

Framework(PowerPoint)

Implement & Change

Management Guide

Recruitment & Selection

Guide

Creating Position

Descriptions Guide

Performance Mgt &

Development Process

Workforce Planning

LGNSW Resources

Staff Awareness

& Education

Develop your Capability

Framework Roadmap

Recruitment Panel

Training

Creating Effective Position

Descriptions

Career Development

Workshop

INSWorkshops

Consulting

Using the Capability FrameworkWorkshops

Applying Capabilities to

Recruitment

Applying Capabilities to Performance

DevelopingCapabilities for

Elected Officials

1. Prepare

• Planning• Gap analysis & mapping• Implementation Design• Business Case

2. Engage Staff

• Change Mgt Plan• Sponsor engagement• Staff awareness• Manager education• HR Specialists

3.Update Position Descriptions

4. Integrate into Workforce Processes

• Recruitment• Performance (+ Capability +

Career Development)• Workforce Planning• Mobility & Transition

Implementation planning

& business case

Change Management &

Communications

Position Evaluation

& PD Development

Workforce Mobility Service

Career Management

coaching

Restructure & Reform

consulting

Position Description

Builder

JIT Capability Framework

Education Videos

Online assistance program

Career Planning Tool

Capability Framework(Interactive)

Capability Framework

(PDF)

1/03/2018

THANK YOUSophia Symeou, CEO

ssymeou@inscm.com.au

(02) 9119 6000

m: 0477 666 055

Peter Oborn, National Manager – Client Relationships

poborn@inscm.com.au

(02) 8279 7525

m: 0489 960 265

Consulting

• Development of Role Descriptions

• Development of Assessments for

specific roles

• ‘Industrial Action-less’ reform

planning

• Workforce Strategy & Roadmap

• Embedding Capability Framework

into people processes

• Organisational Development

• Change Management

• Uplift internal HR capability

BESPOKE LEARNING &

DEVELOPMENT

Bespoke workshops and action

learning programs (real training ROI)

Education

CAPABILITY FRAMEWORK

• Online Capability Framework staff

awareness program

• Mobility & Capability Framework

education for recruitment staff

• Training for Recruitment Convenors

and Panels

PERFORMANCE DEVELOPMENT

• Performance Development training

for people managers integrating

capability framework and career

development

CAREER TRANSITION

• Resilience, Resume, Interview skills,

career navigation workshops &

coaching

Solutions

RECRUITMENT

• Capability Framework-based

Assessment Centres

• Talent Pool management & uptake

• Onboarding

CAREER DEVELOPMENT

• CareerStrength online career

development system

• Career Coaching for individuals

• Capability-based leadership

assessment

MOBILITY & TRANSITION

• Mobility - Internal agency and cross-

sector

• Ava AI-enabled talent-role matching

platform

• Managing Excess Employees &

Outplacement

INS SERVICES