Workgroup/ Islam, Rola, Iman, Mona Chapter 7:Information Systems for Enterprise Collaboration Wednesday, February 21, 2006 Assignment 1 – Due in 2 days

Workgroup/ Islam, Rola, Iman, Mona

Chapter 7:Information Systems for Enterprise Collaboration

Wednesday, February 21, 2006

Assignment 1 – Due in 2 days

Islam, Rola, Iman and MonaPalestine International University

Gaza – Palestine

Supervisor: Dr. Sana’a AL Sayegh

Intro to Information Systems

work Group


Learning Objectives

Gives several examples of how companies are using intranets and extranets for communications and collaboration, information publishing and sharing, and business operations and management.

Identify several of the hardware, software, data, and network components of an intranet’s information technology architecture.


Learning Objectives Identify several ways that the use of intranets

and extranets can provide cost savings or revenue benefits to a company.

Identify several groupware tools for electronic communications, conferencing, and work management, and give examples of how they can enhance the collaboration of teams and workgroups in a business enterprise.


Intranet & Extranet In Business An Intranet an internet _ like network within

an organization. Web browser software provides easy access to eternal web sites established by business unites, teams, and other network resources and applications.

An Extranet is a network based on Web technologies that links selected resources of the intranet of a company with its customers, suppliers, or other business partners.


Intranet & Extranet In Business

An Internet is rapidly growing network of thousands of business, educational , and research networks connecting millions of computers and there users in over 100 countries .


Internet links

Marketing server

Legacy data server

Engineering server

H.R.SERVER

Internet links

Extranet links

SuppliersCustomers

Other company locations

Internet web server

CORPORATE INTRANET

Extranet links


Applications of Intranets Intranet

– A network inside of an organization that uses Internet technologies to provide an Internet-like environment within the enterprise.

– Used for information sharing, communications, collaboration, and the support of business processes.


Applications of Intranets Intranet continued…

– Protected by passwords, encryption, firewalls, and can only be accessed by authorized users through the Internet.

– It can also be accessed through the intranets of customers, suppliers, and other business partners via extranet links.


Applications of Intranets

Categories of use– Communication and collaboration.– Web Publishing.– Business operations and management.


Applications of Intranets Communication and collaboration

– Use intranet browser and PC to send and receive email, voicemail, paging, and faxes to communicate with others within your organization.

– Use intranet groupware features to improve team and project collaboration with services such as discussion groups, chat rooms, and audio and video conferencing.


Applications of Intranets Web Publishing

– Move WebPages to corporate intranets off WWW servers.

– Comparative ease, attractiveness, and lower cost of publishing and accessing multimedia business information internally via intranet websites is reason for growth in use of intranets in business.


Applications of Intranets Business Operations and Management

– Intranets are used as the platform for developing and deploying critical business applications to support business operations and managerial decision making.

– Employees within the company or external business partners can access and run such applications using Web browsers from anywhere on the network whenever needed.


Collaborate with mail, discussion forums, chat, and

conferencing

Communications and collaboration

Business operations and management

Web publishing

Universal access to view and use corporate data

Author, publish, and share

documents

Centrally administer clients,

security, directory, and

traffic

ExistingE –mail, voice

mail Systems

Existing Databases

And Enterpriseapplications

HTML, MS office, java, and other document

type

ExistingHardware

AndNetworks

FIREWALL

Internet

Extranet

Customers and Partners

Employees

Intranet

Intranet management


Intranet Technology Resources TCP/IP client server networks. Related hardware and software such as Web

browser and server suites. HTML web publishing software. Network management and security

programs. These are the same components used for the

Internet and WWW.


Policies and Standard Network management software

Authority Development toolsSearch Engines

FirewallsPasswordsEncryption Software

Tools

ContentAndData

Security

Infrastructure

Browsers Servers Hypermedia Database

TCP / IPNetwork

Management


Business Value of Intranets Publication cost savings

– Replacing publication of paper documents with publication of multimedia versions on the intranet.

– Elimination of printing, mailing, and distribution costs.

– For example: Phone lists, company newsletters, and employee manuals.


Business Value of Intranets Training and development cost savings

– Developing information access and web publishing applications for an intranet is a lot easier than many traditional methods.

– Learning how to use a web browser is fast and easy and many employees already know how to use.

– Can put electronic training manuals on intranet websites to reduce cost of classroom training.


Business Value of Intranets

Measuring costs and benefits

– Benefits to be gained from intranets outweigh their limitations.

– Justifying the initial cost of investing in an intranet is not a problem, as payback time is often short, as increasing by one sale due to the intranet is often enough.


The Role of Extranets Extranets

– Network links that use Internet technologies to interconnect the intranet of a business with the intranets of its customers, suppliers, or other business partners.

– Extranets enable customers, suppliers, consultants, subcontractors, business prospects, and others to access selected intranet websites and other company databases.



Business Value of Extranets Web browser technology of extranets

makes customer and supplier access of intranet resources a lot easier and faster than previous business methods.

Extranets enable a company to offer new kinds of interactive web-enabled services to their business partners.

Extranets can enable and improve collaboration by a business with its customers and other business partners.


Future of Intranets and Extranets More and more information and

applications will be accessible on the company intranet via an enterprise information portal.

The Web browser and the intranet web page will be the universal user interface for timely access to business information.


Future of Intranets and Extranets Data analysis applications and legacy

systems will be front-ended by a company’s enterprise information portal.

The intranet will become the primary vehicle for delivery of company and employee news, and the main source of information in the company world wide.


Future of Intranets and Extranets All applications, including cross-platform

transaction processing , will be web-enabled or will be entered via the Internet, the intranet, or extranets.

More processes will be added to turn information into knowledge to increase the value the intranet delivers to each employee.


Future of Intranets and Extranets Extranets will enable a significant degree of

electronic bonding with our customers and suppliers by allowing them to connect to our intranet.


Enterprise Communication and Collaboration

Communicate: share information with each other

Coordinate: Coordinating our individual work efforts and use of resources with each other

Collaborate: Working together cooperatively on joint projects and assignments


Groupware


Electronic Communication Tools These tools help enable you to

electronically send messages, documents, and files in data, text, voice, or multimedia over computer networks

Examples

– Electronic mail

– Internet phone and fax

– Web publishing


Electronic Conferencing Tools Data conferencing

– Also called “white boarding”.

– Share diagrams or documents and revise them in real time while connected over the Internet or an intranet.


Electronic Conferencing Tools Voice conferencing

– In the past taken place over speakerphones, and other telephone setups

– Extensions are available for web browsers

– Internet telephone software

– Can be combined with data conferencing for more effective collaboration


Electronic Conferencing Tools Video conferencing

– Real time interactive audio and video capabilities

– Networked PCs over the Internet– Closed circuit television – Most economic and effective method of

videoconferencing is desktop videoconferencing

– Saves money and travel time, and is an excellent tool for meetings


Electronic Conferencing Tools Discussion forums

– Post messages and respond to the messages of others

– Encourage participation and share the contributions of everyone

Chat Systems– Carry on a text-based conversation, usually in

real time. – Can be recorded and reviewed at a later time. – Give participants a degree of anonymity and

encourage participation


Electronic Conferencing Tools Electronic meeting systems

– Facilitates decision-making in meetings

– Example: Voting.

– Makes group communications easier

– Protects the anonymity of participants

– Provides a recording of group discussions


Collaborative Work Management Tools Calendaring and Scheduling

– Schedule meetings, and reserve equipment such as overhead projectors, and computers

Task and Project Management

– Aids the project teams in tracking their tasks, timelines, and due dates


Collaborative Work Management Tools Workflow Systems

– Aids in keeping the business process streamlined

Document Sharing

– Add documents to a central repository

– View other documents by various search criteria

– Respond to the documents posted by others.


Collaborative Work Management Tools Knowledge Management

– Ccompanies are downsizing and experiencing high turnover

– Must ensure that no vital information is lost when an employee leaves the business.


Review Quiz

1- An internet _ like network within a company.

a. Internet b. Collaboration c. Intranets

d. Extranets

2- Intranets have demonstrated impressive returns, quick payback, and other strategic benefits.

a. Business value of intranets b. Business value of extranets

3- Extranets provide access to a company’s operational databases and legacy systems by its customers and suppliers.

a. Application of extranets b. Application of intranets


Review Quiz

4- A collaboration workgroup.

a. Workgroup b. Groupware c. Team d. Workflow system

5- Two or more users at networked PCs can carry on online, interactive text conversations.

a. Voice mail b. Videoconferencing c. Chat system d. Faxing

6- Organizing and sharing business information created within or imported into an organization.

a. Knowledge management b. Task and project management


Thank you for listening!


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Workgroup/ Islam, Rola, Iman, Mona Chapter 7:Information Systems for Enterprise Collaboration Wednesday, February 21, 2006 Assignment 1 – Due in 2 days