WORKFORCE ENGAGEMENT

John Mc Niffe

Project Manager – A23 Handcross to Warninglid

Lets Talk About Safety and Engage

Workforce Engagement

Engagement Induction

Monthly Team Talks

SAG - Safety Action Group

DWB – Don’t Walk By Card

Behavioural Based Safety

Suggestion Box Idea

Highways Agency Safety Wheel

Positive Safety Intervention

Manager’s Engagement Sessions

PRE-START ENGAGEMENT

• You told us that you:

• didn’t want slides full of writing

• wanted an opportunity to speak

• wanted more discussion points

• Inductions are critically important and we have

things we have to tell you

• BUT we have listened, so let us

know what you think…

INDUCTIONS

BEHAVIOUR

What do you think of when

you hear the term

‘Behaving Safely’?

BEHAVIOUR • Behaving safely is about how we act and what

we say and do

• Not just about doing what you’re told and not

messing about

• There are a number of things that can affect your

behaviour on site

• Have a discussion to see if you can think of

any examples - engage

Monthly Team Talks

Construction Manager and IMS Manager carry

out Team talk to all Operatives and

Subcontractors

• Safety , Quality , Environment , programme

and progress

• What’s Gone well in the month

• What could have gone better

• Challenges coming up in the next period –

interaction

• Where can improvements be made ? –

Engagement – Predict and Prevent

• Present safety and suggestion box awards

A23

Action Safety

Safety Action Group

DON’T WALK BY

• Got something on your mind?

• Seen something unsafe?

• Seen somebody working unsafely?

• Met anybody who deserves a pat on the back?

• Seen anything harming the environment?

• Got a better, smarter, safer way of working?

• Quality of workmanship issues?

• Whatever’s on your mind, Don’t Walk By

• We want to hear from you

• Speak to us, or raise anonymous card if you prefer

When you tell us something we (Carillion) promise to:

Action promptly, and also

Review all DWB’s at weekly Monday meeting

Respond personally to those who have raised issues

and

feedback on action taken (where names are given)

• Provide feedback through briefings and

‘What You Said,

What We Did’ Boards

DON’T WALK BY

Behavioural Based Safety

Site Observations by

Operatives

Peer on Peer Feedback

Raises the awareness of

safety to another level

Training using actors – role

play

Lets Talk About Safety

Suggestion Boxes –

YOU CAN MAKE A DIFFERENCE

We had an issue on the A23 site

where we were finding empty spray

cans that had been left as litter on the

site.

One of our engineers assistants had

the idea that before spray cans are

given out to the workforce that the

store man puts the initials of that

person on the bottom of the can. If

the spray can is then left on site we

know who the original owner was and

therefore direct the cleaning

operation. The person also won £50

pounds in shopping vouchers as

coming up with the good idea.

Safety Excellence Wheel:

• Communication; Distribution of lessons learnt / improvement suggestions, rewards for the workforce

• Leadership; Innovation introduced My-Zone and GPS along with confidential hotline

• Engagement; Ensuring supply chain inclusion improving workforce communication and display of monthly KPI’s

• Culture & Behaviour; Thorough investigation into all accidents near misses and incidents, use of positive safety intervention to promote good practise

• Competent & Capable People; Health surveillance in place and the designer integrated as part of the site team.

Highways Agency Safety

Wheel

April 2012 = 116 January 2013 = 146

26% improvement

Positive Safety Intervention

One to one discussion with

management

Review the reason for the

safety intervention

Gain assurances – no

repeat offences

Agree way forward

PREDICT – PREVENT – GET TALKING

Managers Engagement

Sessions All Workforce involved split into working

groups

Each table has a question on safety

“What do we need to do to ensure that

we have a safe February ?”

“ Who do we see to be most at risk ?

and what do we need to do about it ?”

Get each table to feedback and share

their answers

Capture the information and put it to

good use

PREDICT - PREVENT

Spend time, talk to people about their job;

• Express concern

• Highlight hazards / controls

• Discuss what’s good

• Review SSOW together

Focus on ‘consequences’ and your ‘concern’

Ask questions to explore issues

Safety Tours

Powerful Engagement tool

Workforce Engagement Engagement is not one item

Engagement needs Leadership

It needs Commitment

It needs Collaboration

It needs Involvement

It needs Integration

Lets Talk About Safety

Any Questions?