Workforce Development Enables

Your Adoption StrategyMichael Green

Organizational Adoption Consultant

Matthew Karl

Training Consultant

Agenda

• Adopt, Embrace, Utilize

• Components of Change Management

• Workforce Development

• Reinforcement

TransitionCurrent Future

Technical Side

People Side

Design

Develop

Deliver

Embrace

Adopt

Use

+ =

Installation

Realization

Results

Outcomes

Success

Source: Prosci® ADKAR® Model Overview, 2017

Percent of Study Participants Who Met or Exceeded Objectives

Expected vs. Poorly ManagedProsci ROI of Change Management Model

Poorly Managed Change

Cash Flow

Expected

Cash FlowN

et ca

sh

flo

w o

f p

roje

ct p

erio

d

+

-

0

Time (periods)

Successful Technology ChangeIntegrating Project Management and Change Management

Business NeedConcept and

DesignImplementation

Post-Implementation

Phase 1: Preparing

for Change

Phase 2: Managing Change

Phase 3: Reinforcing

Change

Source: Prosci ADKAR Model Overview, 2017

The Human Factors that Determine the ROI

How well are individuals

performing compared to the

level expected in the design

of the change?

How many employees

(of the total population) are

demonstrating “buy-in” and

are using the GIS?

How quickly are people up

and running on the

ArcGIS Platform?

Speed of Adoption Ultimate Utilization Proficiency

Source: Prosci, Inc. 2017 www.Prosci.com

WhereNext Article: Buzzwords, Hidden Dimensions, and Innovation: A UPS Story

ADKAR Model for Individual and Organizational Change

Awareness

Desire

Knowledge

Ability

Reinforcement

Source: Prosci, Inc. 2017 www.Prosci.com

Keys to Success

Leadership / Sponsorship

Project Management

ChangeManagement

Prosci® PCT™ Model

Outcomes of Change Management Consultation

Change Management Plan

Plans for:

▪ Sponsorship Roadmap

▪ Communications

▪ Resistance Management

▪ Workforce Development

▪ Coaching

Training spending and project success

Source: IDC, Training's Impact on Projects Survey, 2011.

Individual

- Roles

- Workflows

Project and Department

- Short term plans

- Project specific

Enterprise

- Long term plans

- Strategic goals

Training Levels of Training Engagements

Training What is a Workforce Development Plan?

A strategy-driven learning plan that aligns training

resources to your organization’s vision and goals to

ensure the roles in your workforce have the skills to

execute on leveraging the ArcGIS Platform.

Training Workforce Development Planning - Goals

Understand business priorities and key initiatives

Capture current workflows that leverage maps and GIS

Understand current GIS deployments and related technical architectures

Review future plans/ideas for maps and GIS

Training Workforce Development Planning - Outcomes

Communicate opportunities for leveraging GIS in support of business activities

Report on possible future GIS deployment options based upon organizational

priorities, strategies and best practices

Alignment

AnalysisAction

Training Plan Development

Mission and Goals

Applications of GIS

Roles Discovery

Alignment

Workforce Development Process

Training GIS Essential Patterns

Alignment

Location Data

Management

Analytics Field

Mobility

Decision

Support

Constituent

Engagement

Describe, predict,

and improve

business

performance

Collect, organize

and exchange data

about all assets and

resources

Get information

into and out

of the field

Support

organization

decision making

activities

Get feedback

and make

informed decisions

Location

Enablement

Empower all users to

discover, use, make

and share maps

Training GIS Capabilities and Workflows

Foundation • Learn GIS Concepts

• Implement GIS

• Learn ArcGIS Platform

Spatial Analytics • Learn the Basics

• Locate and Query Data

• Find the Best Locations

Mapping and

Visualization

• Learn the Basics

• Design Maps

• Standardize Maps

Developer • Learn the Basics

• Build Web GIS Apps

• Build Mobile GIS Apps

Data Collection and

Management

• Learn the Basics

• Manage Data Quality

• Convert and Combine Data

Alignment

Training Analyzing Training Resources

Organizational Roles GIS

Vie

win

g

GIS

Use

Dat

a Ed

itin

g

Dat

a Q

A

Dat

abas

e D

esi

gn/M

od

elin

g

Map

De

sign

& S

har

ing

Spat

ial A

nal

ysis

GIS

Man

agem

ent

Ge

osp

atia

lAp

plic

atio

n

Pro

gram

min

g

Dat

abas

e A

dm

inis

trat

ion

Syst

em

Ad

min

istr

atio

n

We

b A

pp

licat

ion

Pro

gram

min

g

We

b A

dm

inis

trat

ion

Go

al S

etti

ng

Organizational Roles Lear

n G

IS C

on

cep

ts

Imp

lem

en

t G

IS

Lear

n A

rcG

ISP

latf

orm

Lear

n t

he

Bas

ics

Loca

te a

nd

Qu

ery

Dat

a

Fin

d t

he

Be

st L

oca

tio

ns

Lear

n t

he

Bas

ics

De

sign

Map

s

Stan

dar

diz

e M

aps

Lear

nth

e B

asic

s

Bu

ild W

eb

GIS

Ap

ps

Bu

ild M

ob

ile G

IS A

pp

s

Lear

n t

he

Bas

ics

Man

age

Dat

a Q

ual

ity

Co

nve

rt a

nd

Co

mb

ine

Dat

a

Alignment

Training Resources

Identify Delivery Method

Budget Planning

Analysis

Workforce Development Process

e-Learning Opportunities

Benefits:

▪ Interactive

▪ Peer-to-peer learning

▪ Hands on exercises

Delivery:

▪ In a Esri Training Facility (14 in the U.S.)

▪ Online (virtual classroom)

▪ Your facility (on your infrastructure or mobile lab)

Training | Instructor-led

Coaching

▪ Best practices

▪ Agency tasks & specific workflows

▪ Student application using a copy of client data

Full Custom Class

▪ Unique and specific to organizational needs

▪ Can include pieces from existing courses

▪ Change in delivery method (remove exercises)

Training | Coaching/Custom

Execute Plan

Review Plan

Action

Workforce Development Process

Training Implementation

Action

Training Plan

Priority of training will be based

upon GIS Title, IT Title, full-time GIS

user, project requirement, pre-reqs,

available software/extensions, and

previous coursework. GIS Fo

undatio

n

ArcGIS

1: In

trodu

ctio

n to G

IS

ArcGIS

2: E

ssen

tial W

orkflo

ws

ArcGIS

Online Su

bscrip

tions f

or

Organ

izatio

ns: Use

r Work

flow

s (ILO

only)

Explo

ring E

nterp

rise G

IS: A

Work

shop fo

r

Lead

ers

Geodata

Buildin

g Geo

databas

es

Editi

ng Dat

a with

Arc

GIS fo

r Des

ktop

Spatia

l Anal

ysis

ArcGIS

3: P

erform

ing

Analys

is

Designin

g and Sh

aring

Designin

g M

aps w

ith A

rcGIS

ArcGIS

4: S

harin

g Cont

ent on th

e Web

ArcGIS

Online Su

bscrip

tions f

or

Organ

izatio

ns: Publis

her W

orkflo

ws

Data M

anage

men

t

Configurin

g an

d Man

agin

g the

Multi

user

Geodatab

ase

Imple

men

ting

Versio

ned W

orkflo

ws i

n a

Multi

user G

eodat

abase

Distrib

uting

Data

Using G

eodatab

ase

Replica

tion

Deployin

g an

d M

ainta

inin

g a M

ultius

er

Geodatab

ase

Pract

icing G

eodesig

n Usin

g Arc

GIS

Serv

er Manag

ement

ArcGIS

for S

erve

r: Si

te C

onfigura

tion an

d

Admin

istra

tion

Syst

em A

rchite

cture

Des

ign St

rate

gies

Courses f

or Deve

lopers

Intro

ductio

n to G

eoproce

ssin

g Scr

ipts

Usin

g

Pytho

n

Develo

ping W

eb Apps

with

Arc

GIS API f

or

Java

scrip

t

ArcGIS

Runtime

SDK fo

r Andro

id B

ootcam

p

ArcGIS

Runtime

SDK fo

r iOS B

ootcam

p

Progr

amm

ing A

rcGIS

for D

eskto

p Usin

g Add

-

ins

Specia

lty C

lass

es & S

olutio

ns

Intro

ductio

n to A

rcGIS

Pro

for G

IS

Profe

ssio

nals (

ArcGIS

Pro

)

Work

ing w

ith C

AD Dat

a in A

rcGIS

Mar

ket A

nalys

is Usin

g Es

ri Busin

ess A

nalyst

(Busin

ess P

rofe

ssio

nals)

Hydro

logic

and H

ydra

uldra

ulic A

nalys

es

Using A

rcGIS

Arc H

ydro

: GIS

for W

ater R

esourc

es

Imple

men

ting

Esri

Geoporta

l Ser

ver (

10.1

)

Editi

ng and M

ainta

ining P

arce

ls Usin

g

ArcGIS

(Lan

d Rec

ords P

rofe

ssio

nals)

Work

ing w

ith G

eom

etric

Netw

orks f

or

Utiliti

es

Intro

to G

eosp

atial C

oncepts

for

Inte

lligen

ce &

Ope

ratio

ns (Defe

nse)

Using A

rcGIS

for G

eospatia

l

Inte

lligen

ce (D

efen

se)

Migr

ating t

o Arc

GIS 10.2

for S

erve

r

ArcGIS

10.2

for D

eskt

op: Quick

Star

t

for A

rcGIS

9.x

Profe

ssio

nal Ser

vice

s Cours

es

Quality C

ontro

l Usin

g Arc

GIS Dat

a Rev

iewer f

or Des

ktop

Carto

grap

hy with

Esri

Product

ion M

appin

g 10.2

.2

Data E

ditin

g with

Esri

Product

ion M

appin

g 10.2

.2

Underst

anding A

rcGIS

Work

flow

Man

ager

Underst

anding A

rcGIS

Work

flow

Man

ager

Coachin

g

Day of C

oachin

g - C

lient S

pecific

Work

flow

s

R Recommended Course Course Type ILT ILT ILO ILT ILT ILT ILT ILT ILT ILT ILT ITL ITL ILT ILT ILT ILT ITL ITL ILT ILT ILT ILT ILT ILT ILT ITL ILT ILT

O Optional Course Course Duration [days] 2 3 0.5 0.5 3 2 2 2 2 0.5 3 3 2 2 2 3 3 3 3 3 3 2 2 1 2 2 3 2 2 1 2 3 2 1 2 2 2 3 3 1

C Completed Course Organizational Roles R O

Agency Job Title GIS Team

OIR GIS Director Pedersen, Dennis O O R 1 2 3

OIR GIS Analyst 3 Meeks, Chris O R O O R R R 4 3 7

OIR GIS Analyst 3 Herrington, Brandon O O O R R R O O R R O 5 6 11

OIR GIS Analyst 3 White, Suzanne R O O R R R R R O O O R R R R R O 11 6 17

OIR Info Systems Tech Cons Griswold, Andrew R O O R O O O O R O O R O 4 9 13

OIR GIS Analyst 3 Lane, Matt R O O R R R O O R R O 6 5 11

OIR GIS Tech 2 Thompson, Nancy O R O O R R R 4 3 7

OIR GIS Analyst 2 Pittenger, Ryan R O O O O O R O O R 3 7 10

OIR GIS Analyst 2 Gilliam, Patrick R R R R R O O 5 2 7

OIR GIS Analyst 2 (new position) Williams, Kevin R O O R O O O O R O O R 4 8 12

OIR GIS Analyst 2 (new position) Riter, Michael R O O R O O O O R O O R 4 8 12

Military GIS Analyst 2 Yu, HeeChong O O R R R R O R R O R O R R R O 10 6 16

Safety GIS Analyst 2 Tucker, Ray R R R R R 5 0 5

TDEC GIS Analyst 3 Buchanan, Tim 0 0 0

TDOT IT Manager Senior McDonough, Kim 0 0 0

TDOT GIS Analyst 2 Anderson, Peggy 0 0 0

TDOT Data Architect Letillier, April R R R R R R R R 8 0 8

TWRA GIS Tech Mgr 1 Jones, Jeanette R R R R O R R O O O R O O R 8 6 14

TWRA Info Resource Spec 3 Porter, Tracy O O R O O O O O R O 2 8 10

TWRA Info Resource Spec 3 Barrett, Lynn R R R R R R R R R R R R R R 14 0 14

Reinforcement of the change

Esri Blog: Ireland Transforms Mapping

Preferred Senders of Change Messages

© Prosci 2016

Primary Sponsor Communication

• Communicate often in the beginning to build awareness

• Communicate often during reinforcement with small wins, celebrate successes

• #1 thought about communication after a project – Communicate more often

Impactful communication

Organizational Level Time Span Strategic Plan Element

C-Level Executives 5+ years Vision

D-Level Directors 2–5 years Goals

M-Level Managements 6 month–1 year Objectives

S-Level Supervisors Quarterly–6 month Initiatives

Knowledge Workers 1 day–1 month Tasks

Sponsorship and Coaching

• Remember that your Managers are employees first and Change Sponsors second!

• Coach sponsors to readily accept feedback from employees. Understanding the

challenges allows the project team and change team to make adjustments so that

the change can be sustained.

• Many project managers say that sponsors do not understand their role.

Keys to Success

Leadership / Sponsorship

Project Management

ChangeManagement

Prosci® PCT™ Model

Open

Discussion