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WORKFORCE CONNECT
Jon Preedy
Sr. Sales Engineer
WORKFORCE CONNECT: SOLUTION INTRODUCTION
FIT FOR PURPOSE HARDWARE / SOFTWARE
5
LOB Apps
Data Capture
PTT Voice
YESTERDAY
WORKFORCE CONNECT EXPERIENCE
6
TODAY and…
Messaging PTT Push to Talk
IP Telephony
Voice
LOB Apps
Data Capture
Mobile Payment
SINGLE DEVICE / MULTI-PURPOSE
SIP VOICE CLIENT
PTT EXPRESS (SERVERLESS)
PTT PRO w/ Enterprise Messaging (CLOUD DELIVERED)
MESSAGING
RLS EXPRESS
IN PRODUCTION NOVEMBER 2015
EWB100
RADIO GATEWAY
LOCATION
EXPRESS GATEWAY
DELIVERING WORKFLOW COMMUNICATIONS
WORKFORCE CONNECT: SIP Voice Client Update
VARIOUS INDUSTRY CLIENTS
FREE SIP CLIENT ADAPTIVE
WORKFLOW CLIENT
VENDOR SPECIFIC
Workforce
Connect
Voice
Client
REFERENCE ARCHITECTURE
WIRELESS NETWORK OPTIMIZED FOR VOICE
ZEBRA DEVICE
ZEBRA DEVICE
ZEBRA DEVICE
ZEBRA DEVICE
DIR
ECT SIP
REG
ISTRA
TION
SUPPORTED DEVICES
11 Zebra Confidential: For Internal Use Only
MC40B/C TC70 TC75
PBX INTEGRATION ROADMAP VOICE PLATFORM INTEGRATIONS
CUCM 8.6,9.1,10.5 CME 9.1,10.5 Emulate 9971 SIP Desk phone
CU
RR
ENT
IPO 9.0 ** Third party SIP
Aura 6.3 Emulate 9611 SIP Desk phone
Advanced Line & Call Features
Base Call Features
Plan of Intent 2016Q1:
EXTENSIVE FEATURE SET
• Shared/Multi Line/Bridged Line Appearance up to 6 extensions
• Distinctive Ring for Call Park • Distinctive Ring for Call Hold • Dashboard of Parked Calls (CME only)
• Corporate Directory accessed from PBX or other source
• Ad hoc conferencing • Call Forwarding (Unconditional) • Call Park & Retrieve • PBX failover • Call History
• Make and Receive Calls • Call Hold/Resume • Call Waiting • Voice Mail Indicator • Call Forwarding • Call Transfer • Three Way Calling • Caller ID (Name & Number) • Multiple Call Appearances up to 4 • Multiple Ring Tones
STANDARD VOICE FEATURES ENHANCED VOICE FEATURES
HOME SCREEN CUSTOMIZATION
Header-Displays Line in use as well as line -
Dedicated Line Appearance - (Set in PBX – Call Routing > Directory)
Shared Line Appearance - (Set in PBX – Call Routing > Directory)
Dashboard-Line/Extensions/Buttons - (pushed from the PBX)
Dashboard-Workforce Connect Voice Client - Customizable Voice Feature Action Buttons
Launch Android Applications
Footer – Most Common / Used -
IN CALL SCREEN CUSTOMIZATION
• In-Call Header Line Status
• In-Call Dashboard Status Message
• In Call Customizable Action Buttons • Launch Android Applications
• Footer – Most Common / Used
CUSTOMIZED USER EXPERIENCE
ANALYTICS
Feature Analysis
Data Stored on Device
MDM can pull data for parsing
Baseline versus actual testing
THIRD PARTY APP INTEGRATION
• Headless Client Mode • Background service to allow for 3rd party apps to manage calls • Remotely manage calls with API • Create custom UI screens for business application integration
UI Call Backs
WFC Voice Service Plug-in
Other Application
Background Service
WFC Voice App “Headless” mode
Call Requests
Service / Call Status
WORKFORCE CONNECT: VOICE CLIENT 2.0 NEW FEATURES
GA 2.0 FEATURE: Multi User / Shared Device
1. User selects their profile from a scrollable menu of users
2. User clicks on their role
3. The Client downloads the profile and PBX information from the TFTP server
4. WFC Client registers with the PBX
5. When user is done with their job, they logout
6. Scrollable menu reappears for the next user
7. Alternative is User/Password
20
GA 2.0 FEATURE: Floating Icon Outside of Voice App
1. User receives a call
2. Launch another application
3. While in the application an floating icon illustrates the call is still active
4. When the user is ready to return to the voice client, they touch the floating icon to return
5. This allows the user to always be one touch away to return to the Voice client to complete their call
21
GA 2.0 FEATURE: Active call tray drop down
1. During an active call a user can swipe from the top to show a control bar
2. The control bar allows the user to do the following:
• End Call
• Speaker Phone
• Mute
• Make another call
22
GA 2.0 FEATURE: Icon Configuration
Ability to set the scale and fill of the icon
23
GA 2.0 FEATURE: Icon Library
1. Preloaded library of feature button icons for various features that may need to be active
2. Feature button icons can be adjusted to small, medium, large within the button space
3. Graphic icon specifications will be available for customer designed icons
4. Icons can be imported from an SDCard
5. Any icon can be used for launching other Android applications on the device
24
GA 2.0 FEATURE: CALL SETTINGS
25
CALL WAITING VOLUME
RINGER OFF IN CHARGER
WORKFORCE CONNECT: PTT PRO w/ Enterprise Messaging
Questions ?
THANK YOU