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7/25/2019 Workflow Troubleshooting 2012
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Presented by Susan Behn
VP, Oracle Practice
Infosemantics, Inc.
Workflow Troubleshooting in R12
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Agenda
Overview/Business Benefit
Workflow Troubleshooting by Role
Workflow Administration for End Users andSuper Users
Workflow Troubleshooting for Administrators
Workflow Troubleshooting for Developers and
DBAs
Workflow Analyzer (New)
References
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Overview
Workflow Functionality in Release 12 andRelease 11i.10 (if patched current) are nearlyidentical
Forms may look different due to new R12 look-
and-feel
Release 12 forms will be used in screen shots
Focus on efficiency
Empower Users
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CALL CO-WORKER
(AGAIN)
CALL ORACLE (AGAIN)
NOTIFY HELP DESK
HELP DESK DISPATCHES
ADDITIONAL HELP
CUSTOMER INQUIRY
OVERRIDE THROUGH
MANUAL PROCESS
RESOLVE THROUGH
SELF KNOWLEDGE NET SAVINGS
PROBLEM
OCCURS
WITH TROUBLESHOOTING EDUCATION
PROCESS TIME
CUSTOMER GETS
PRODUCT
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WORKFLOW TROUBLESHOOTINGFOR END USERS
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Improved Efficiencies for Users
Provide end users tools for efficiency
Add personal worklist to menus
Provide training for use of the status monitor andother features
Set owner attribute in workflows where needed Provide access to diagnostic reports
Security is built in you can only access reports relatedto responsibilities you are assigned
Add concurrent programs to Superuser menus ifmissing
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Seeded User Menu
Workflow User Web Applications
Advanced Worklist Self Service Workflow
Home Page Status Monitor Notifications same as Advanced Worklist
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Personal Worklist
Add the function Personal Worklist to the Workflow User
menu for additional features Not on any menus by default Whats great about this?
Create a personal worklist view to separate notifications by type PO Approval more important than Invoice Approval so respond to
these first
Add the PersonalWorklist function to themenu for additionalfeatures
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Personal Worklist
Personal Worklist additional Features
Simple Search search for specificnotifications
Personalize create newviews or change existing view(example in later slides)
Export downloadsto .csv fileformat
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Personal Worklist Simple Search
Use Simple Search to search for specificnotifications in your worklist
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Status Monitor
Check the status of approval of your requisitions
Click on status monitorEnter search criteria
Click on status monitorEnter search criteriaClick Go to search
Click the radio button next to aprocessThen click the NotificationHistory, Status Diagram orParticipant Responses button
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Status Monitor
Notification History Page
Shows all notifications sent by the workflow process Click recipient name to send an email
Reassign if recipient is unavailable
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Status Diagram
Follow the green line to follow the process
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Status Diagram
Double click in the process box to drill down
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Status Diagram
Tabs below the status diagram provide
information about the node Notification has been sent to Catherine Baker
Catherine has not responded
Process hasstopped here
Click on status tab tosee who was notified
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Status Monitor
Errored items appear outlined in red
The Status Tab showsthe error message
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Status Monitor
Status Monitor!Participant Responses Tab
shows responses to all the notifications for theworkflow process selected
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Worklist Flexfields
Introduced in RUP 3
Allows any value in the message body to be displayedin the notification worklist Only Available Using Personal Worklist
Specific to particular workflow
Best used when creating special view for that workflow
Whats great about this? Create a personal worklist view to see error messages
(example in this presentation)
Create a personal worklist to find expense reportapprovals with a specific project number (recent examplefrom client)
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Worklist Flexfields Create Flexfield Rule
Example Add the error text to the worklist
Workflow Administer must create flexfield rules End Users can then access the flexfields created
Click Create Rule to assign message attribute toflexfield
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Worklist Flexfields Create Flexfield Rule
Name the rule and leave other attributes as
shown
ClickNext
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Worklist Flexfields Create Flexfield Rule
Select the System: Error workflow using
display name and move it from the availablefilter to the selected filter
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Worklist Flexfields Create Flexfield Rule
Select the message attributes you want to add to
the worklist for the workflow chosen in step 2
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Worklist Flexfields Create Flexfield Rule
Map the message attributes to a mapped
column based on data type (Text, date, etc) Click the Find Conflicts button to confirm no
duplicate mappings
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Worklist FlexfieldsCreate Personal Worklist View
Use the Personalize button to create a new
view
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Worklist FlexfieldsCreate Personal Worklist View
Click the Rename
Columns button toassign a name to theattributes created
This will be the columnname on the worklist
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Worklist FlexfieldsCreate Personal Worklist View
Limit the search to WFERROR workflows
Create one view where the Subject containsEvent and another view without this limitation
W kli Fl fi ld
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Worklist FlexfieldsSample Views for WFERROR
Errors from Item Types
Errors from Events
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Notification Search for End Users
Introduced in RUP 5
Assign function Workflow NotificationSearch (WF_WORKLIST_SEARCH) to end-user menus
This is the Notifications Administrator Web Page But.in end-user menus, allows users to search
only for their own notifications
Better Efficiency - When someone calls about
a specific notification, this feature allows youto find the notification quickly
N ifi i S h f E d U
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Notification Search for End Users
More options than the simple search
f
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Preferences
Users can change the notification type
preference via the preferences button Changing global preferences do NOT override
preferences set individually Preferences button can be removed by setting profile
option General Preferences Show Flag to No
I t P f C P bl
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Incorrect Preferences Cause Problems
If users are not getting
emails or emailsdisplay incorrectly,check the email stylein the preferences If users choose
summary email styles,the summary emailnotification must bescheduled in themailer setup
C t P R t E d
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Concurrent Program - Retry ErroredWorkflows
Dates - based on error date not on original
start date Perform Commit
No = commit at end Yes = commit after each retry
C t P R d F il d/
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Concurrent Program - Resend Failed/Error Workflow Notifications
Introduced in RUP6
Resend notifications with a mail status ofFAILED or ERROR Make corrections first such as email address
corrections
Concurrent Program Resend Failed/
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Concurrent Program - Resend Failed/Error Workflow Notifications
Caution
You dont always want old notifications to be sent
Many workflow systems need cleanup and haveorphaned workflows and notifications many years old
Consider first a SQL update to set Mail_Status tonull where status = CLOSED or CANCELLED
Status is the workflow status
Mail_status is the notification status
Refer to the workflow book for more details oncleanup of your workflow system
Concurrent Program Workflow Directory
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Concurrent Program - Workflow DirectoryServices User/Role Validation
Symptoms
Not receiving notifications
Missing responsibilities for users
What it does
Data fix for user/role associations inWF_LOCAL_ROLES
WF_LOCAL_ROLES is a critical workflow table
Refer to workflow foundation presentation for detailtable descriptions and relationships
Concurrent Program Workflow Directory
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Concurrent Program - Workflow Directory
Services User/Role Validation Run Twice Metalink Doc ID: 418765.1 Fix Dangling User/Roles
Fix Dangling User/Roles=Yes
Removes invalid associations fromWF_LOCAL_USER_ROLES (if user orrole is missing)
Add Missing User/RoleAssignments=No
Add Missing User/Role Assignments
Fix Dangling User/Roles=No Add Missing User/Role = Yes
Adds missing associations in theWF_LOCAL_USER_ROLES to havecorresponding user/role assignments in
WF_USER_ROLE_ASSIGNMENTS
S h i WF LOCAL t bl
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Synchronize WF LOCAL tables
Symptom user not receiving emails
Synchronizes data from applications to WF_LOCAL_ROLES WF_LOCAL_USER_ROLES
Synchronize Workflow LOCAL Tables request
set Runs a separate request of Synchronize WF LOCAL
tables for each application
Run this program if the applications incremental
synchronization fails If on 11.5.10 RUP3 or earlier, this should be
scheduled nightly
Di ti R t
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Diagnostic Reports
Need Oracle Diagnostic Tool Responsibility Starting in 12.0.6, RBAC is utilized for Diagnostics
See MetaLink Note Id: 358831.1
Sample of workflow related user tests
Other workflow related tests are available
Presentation on R11i/R12 Diagnostics delivered at Collaborate 09 Presentation specific to 11i only is also on our web site
Diagnostics
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Diagnostics
MetaLink Note Id: 342459.1 shows full catalog
Drill down on application hyperlink for list of reports
Includes extensive documentation for R11 and R12
Summary Review Tools for Users
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Summary Review Tools for Users
Workflow End Users and Functional Super
Users Personalize notification page
Monitor your own workflows
Use flexfields to create specific views Run workflow specific concurrent programs
Run Diagnostic Reports for Functional Areas
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WORKFLOW TROUBLESHOOTINGFOR ADMINISTRATORS
OAM vs Workflow Administration
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OAM vs Workflow Administration
OAM Workflow Page
Use to monitor the workflow system as a whole
Research all errors
Drill down to workflow type and process
Set up mailer Monitor Agents and Queues
Workflow Administration Menus
Troubleshoot specific errors Troubleshoot specific notifications
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TROUBLESHOOTING IN OAM
OAM W kfl P
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OAM Workflow Page
OAM Dashboard
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OAM Dashboard
Notification mailer will not show if
notification mailer is not activated Notifications still appear in worklist
All other icons should be green
Background Engines, Purge and Control QueueCleanup show if concurrent requestsscheduled
OAM Work Items
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OAM Work Items
Hovering mouseover bar yieldsexact count
Active includeserrored processes
Click on bar to drilldown Active
Value: 34442 ErrorValue: 14132
OAM Work Items Drill down
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OAM Work Items Drill down
Shows errored work items by item type
Workflow types with high error counts most likelyindicate a problem in the process
Click on itemtype hyperlink to
drill down further
OAM Work Items Drill down
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OAM Work Items Drill down
Shows process in error for item type
Click on processname hyperlink todrill down further
Default is 30 days
OAM Work Items Drill down
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OAM Work Items Drill down
Shows specific workflows in error for specific
processAbort All and Retry All buttons unique to OAM
Select workflow and launchworkflow monitor
--Same as admin menus
OAM Work Items Drill down
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OAM Work Items Drill down
Also includes links to ActivityHistory, Participant Responses and
Workflow Details--Also in admin menus
New Look for Activity History
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New Look for Activity History
Introduced in RUP6
Activity History Hierarchy Section
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Activity History Hierarchy Section
Expand the list to show child workflows
Click the process name hyperlink to showactivity history for the child workflow
Click the Errorhyperlink to get the full
error stack
New Look for Activity History
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y yProcess Detail
Added Notification Column
Click notification icon toview and respond tonotification
OAM Participant Responses
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OAM Participant Responses
Participant Responses view list of all
notification activity and status
Click on the notificationicon to see responsedetails
OAM Participant Responses
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OAM Participant Responses
Participant response detail including any notes
OAM Workflow Details
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OAM Workflow Details
Workflow attributes
Shows all valuesrelated to theworkflow processincluding error
messages Partial list shown here
Workflow
administrator can editattributes and rewind/restart process
OAM Throughput Section of Main Page
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g p g
If mailer is down,
notifications waiting willcontinue to grow Common in cloned
environments See workflow book for
proper cloning steps Processed
Status = OPEN Mail_Status = SENT
Waiting Mail_Status = MAIL
Waiting
Value: 72
ProcessedValue: 7
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TROUBLESHOOTING INWORKFLOW ADMINISTRATION
MENUS
Workflow Administration
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Workflow Administration
Troubleshooting tools are in Status Monitor
and Administration tabs
Workflow Administration
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Status Monitor
Search for specific workflows here
Activity history, status diagram, participantresponses and workflow detail same as OAM
Need invoice idLook for itemsin error
Workflow Administration
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Administration
Notification search in this window allows
search for notifications for others
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WORKFLOW TROUBLESHOOTINGFOR DEVELOPERS AND DBAS
Tips Refresh Button
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Tips Refresh Button
RUP4 and later, OAM forms do not perform new
queries (unless refresh button is pressed) Schedule the following programs for refresh
Workflow Agent Activity Statistics concurrent Program
Workflow Mailer Statistics Concurrent Program
Workflow Work items Statistics Concurrent Program
Workflows MUST be configured
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g
AccountGenerators
If Using Projects,MUST customizePOWFPOAG,POWFRQAG,PAAPINVW
Workflows MUST be configured
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g
Attributes
Example CREATEPO,POERROR
Auto Create AllowedAuto Approval Allowed
Is contact required
Tips Clean up to Improve Performance
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Close orphan WFERROR, POERROR workflows
bde_wf_clean_worklist MetaLink Note 255048.1 Closes WFERROR workflows where the parent is complete Duplicate script and replace WFERROR with
POERROR Closes POERROR workflows where the parent is complete
Schedule Purge Processes Purge completed workflows > 30 days old
Schedule Control Queue Cleanup every 12hours
Removes inactive Subscriptions that occur when amiddle tier Process dies
Tips Workflow Administrator
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p
Problem:
Patching resets Workflow Administrator toSYSADMIN
Cannot troubleshoot all workflows withoutWorkflow Administrator access
Solution: MetaLink Doc. ID: 274842.1 "How To Set The
Workflow System Administration Role To Be
Performed By A Specific Responsibility Instead OfThe User SYSADMIN And Not Letting AutoconfigOverwrite It"
Tips Worklist Access
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p
In order to monitor notifications to SYSADMIN
Grant Worklist Access
Grant access toSYSADMIN messagesto Workflow
Administrator Users
SYSADMIN User Profile Options
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Recommended Profile Option Values for user
SYSADMIN (not site level) ICX:Session Timeout 12000
ICX: Limit connect 1000000 (one million)
ICX: Limit time 192
See MetaLink Doc. ID: 414376.1 "You HaveInsufficient Privileges For the Current
Operation" On Reqapprv Notif"
Mailer Parameter Changes
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g
Processor Close on Read Timeout
On Step 2 of Mailer setups (Advanced)
Should be checked
MetaLink Doc. ID: 422870.1 "Java mailer not Removing
Processed Emails from Inbox after Folder RUP4" MetaLink Doc. ID: 437986.1 "E-Mail Notifications AreNot Getting Processed, Remain Sitting In The Inbox"
MetaLink Doc. ID: 418077.1 "Workflow Notification
Mailer Stops Processing" MetaLink Doc. ID: 332152.1 "OWF.H Diagnostics andSolutions"
Mailer Parameter Changes
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Mailer Parameter Changes
Mailer Parameter Changes
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g
Expunge Inbox on Close
On Step 3 of Mailer setups (Advanced)
Should be checked
MetaLink Doc. ID: 422870.1 "Java Mailer not RemovingProcessed Emails from Inbox after Folder RUP4"
Mailer Parameter Changes
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a e a a e e C a ges
Mailer Parameter Changes
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g
Must be WF admin orhave resp assigned asWF admin
Must contain WF admin menuand be assigned to user above
Must be ID for Resp above
120 to avoid insufficient
privileges error
Mailer Parameter Changes
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Framework User, Responsibility, Application ID
On Step 4 of Mailer Setups (Advanced) User assigned to Mailer must be the workflowadministrator or be assigned the responsibilityassigned as workflow administrator
Responsibility assigned to the mailer must be
assigned to this user and contain the workflowadministration menu
Application_id assigned to the mailer must be sameas responsibility assigned to the mailer
MetaLink Doc. ID: 344936.1 "Email Body Contain:ORA-20002: 3207: User SYSADMIN does not haveaccess to notification" describes how to set theseparameters
Mailer Parameter Changes
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Framework URL Timeout
On Step 4 of Mailer Setups (Advanced) Set to 120
MetaLink Doc. ID: 414376.1 ""You have InsufficientPrivileges For The Current Operation" On ReqapprvNotif"
Tips - Mailer Maintenance
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For installations that run 24/7, mailer needs to
be shut down and re-started once/week Schedule events that will do this
Page 5 of Advanced Setup
10080 represents 7 days MetaLink Doc. ID: 443643.1 "How To Automatically
Restart Workflow Mailer Processes Regularly
Workflow Diagnostic Reports
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g p
Diagnostics
toolalternative forscripts in$FND_TOP
Partial listshown
Overview
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Oracle has provided a workflow analyzer
script for analyzing the health of the workflowenvironment
Why not diagnostics? Diagnostics was developed to put these scripts in
a front end tool for end users
This workflow script was developed outside ofdiagnostics so the most current versions could be
downloaded from My Oracle Support Diagnostics is not always up to date if patching isbehind
Download Workflow Analyzer
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Workflow Analyzer script for E-Business Suite
Workflow Monitoring and Maintenance [ID 1369938.1]
Run from Sql*Plus as the APPS user Log into sql*plus as the APPS user and SPOOL a
meaningful output file name and run the script
$ sqlplus apps/
SQL> SPOOL wf_analyzer__.html
@workflow_analyzer.sql
Oracle does not guarantee proper display from Toad
or SQL developer
See MOS Note: 1425053.1 to run as a concurrentrequest
Report Output
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Workflow Analyzer report output
Whats in the report
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Workflow Analzyer
Overview- E-Business SuiteVersion- Workflow Database
Parameter Settings
Note new 11g
recommendation tounset JOB-QUEUE_PROCESSESdatabase parameter
Note new 10grecommendation tounset AQ-TM databaseparameter
Whats in the report
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Workflow Administration
- Verify the Workflow AdministratorRole- SYSADMIN User Setup for ErrorNotifications- SYSADMIN WorkList Access- SYSADMIN Notification RoutingRules
- Verify AutoClose_FYI Setting- E-Business Suite Profile Settings- Workflow Profile Settings- Verify Error Messages- Verify #STUCK Activities- Totals for Notification Preferences
- Check the Status of WorkflowServices
Identifies workflowadministrator
Assign worklist accessto sysadmin msgs
Identifies relevantprofile options with
recommendations Provides summary
counts of errored andstuck workflows and
notification preferences Validates workflowservices are working
Whats in the report
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Workflow Footprint
- Volume of Workflow RuntimeData Tables- Verify Closed and PurgeableTEMP Items- SUMMARY Of WorkflowProcesses By Item Type
- Check the Volume of Open andClosed Items Annually- Average Volume of OpenedItems in the past 6 Months,Monthly, and Daily- Total OPEN Items Started Over90 Days Ago- Check Top 30 Large Item
Activity Status History Items
Provides performancerecommendations
Logical space analysis oftables and impact onperforming full table scans
Identifies purgeable items
Provides summary Countsof workflow items bystatus
Volume analysis Analysis of old items
Analysis of large activityitems
Whats in the report
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Workflow ConcurrentPrograms
- Verify Concurrent ProgramsScheduled to Run- Verify Workflow Background
Processes that ran- Verify Status of theWorkflow Background EngineDeferred Queue Table- Verify Workflow Purge
Concurrent Programs- Verify Workflow ControlQueue Cleanup Programs
Are all needed
concurrentprograms runningat recommended
intervals
Whats in the report
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Workflow NotificationMailer
- Check the status of theWorkflow Services- Check the status of theWorkflow Notification
Mailer(s)- Check Status ofWF_NOTIFICATIONS Table- Check Status ofWF_NOTIFICATION_OUTTable- Check for OrphanedNotifications
Is the mailer running?
Are messages beingsent? Provides counts by
status need toaddress messages
with error and highcounts with a MAILstatus
Are there a largenumber of orphanednotifications where theparent is complete?
Whats in the report
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Workflow Patch Levels
- Applied ATG Patches- Known 1-Off Patches ontop of ATG Rollups
- Verify Status ofWorkflow Log Levels- Verify WorkflowServices Log Locations
Identifies patch
levels Identifies known
one off patches byrelease
Identifies log
levels andlocations
Whats in the report
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References Provides hyperlinks
to various currentMy Oracle Supportnotes to helpmanage workflow
system Direct link toWorkflowcommunity for
additional supportfrom Oracle Acesand others
Summary
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Enabling users increases efficiencies
Increased efficiencies reduce cost and makeemployees happy further increasingefficiencies
Reducing costs increases profitability Increased profitability secures jobs making
employees even happier increasing
efficiencies more Go back to #1
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