Workflow ManagementKap. 1. Organizing Workflows

Wil van der Aalst has copyrights to almost all figures in the following slideshow made by Lars Frank.

Routing types example:Routing rules are used to integrate activities and places

What routing types are missing in the dataflow diagram?

Workflows may be nested.

Example of a Contract tree

A principal can outsource a subprocess to a contractor.

Three types of processes/tokens

The managerial/support process is integrated in the primary process!

In the following example you have a human token that manages the primary process.

A database state record with the information ”compensatable”, ”pivot”, or ”retriable” is an example of a support process/state.

Petri net with one support/managerial resource:

In the example you have a human token that manages the primary process in such a way that the primary process can only handle one token at a time!The managerial process is integrated in the primary process!

How can the capacity be extended by using more human pay assistents?Who desides whether the claim is rejected or payed? (Correct the error).

Activity descriptionProcess

Activity Execution

prog

in out

Workflow Technology

ActivityActivity

Activity

Activity

Activity

Synch

12

BusinessProcess

3

4

5

1

1

Decision

1

Each workflow activity may use resources

Does a workflow manage human ressources or can the human ressources manage the workflow?

Workflow versus groupware:

Structuredprocesses

Unstructuredprocesses

Grouping of “workflow” applications:

Software Development

Collaborative

Process Management

Insurance Claims

Production

Static Structure

HighVolume

LowVolume

IndividualProcesses

Routine/RepeatableProcesses

Groupware

Ad hoc

Human Intervention

Administrative

Document Processing

Non-critical

End of session

Thank you !!!Thank you !!!

WorkflowManagement Email

SpecialDB

Workflow

CommunicationSystemsVideo

Conferencing

BulletinBoard

SharedData spaces

DistributedHypertext

WorkgroupComputing

PlanningSystem Meeting

Support

GroupEditor

Communication

Coordination Collaboration

Factors and Technologies

Business Activities

Any (business) activity has 3 dimensions:– Intelligence (< 20 % of total costs)

market segmentation; competitive positioning; pricing strategy; service quality benchmarking; identifying potential customers, BI.

– Operational (~ 10 % of total costs)core business tasks; invoicing; sales transactions; accounting;

purchasing; inventory control

– Production (Up to 85 % of total costs)Handling insurance claims; reviewing applications; meeting with

potential customers; writing proposals; ordering goods and services

Knowledge Management

Workflow Management

Enterprise Resource Planning

Source: Martin Ader (2000) Source: Martin Ader (2000) Technologies for the Virtual Technologies for the Virtual EnterpriseEnterprise

Dataflow diagrams:

In dataflow diagrams, routing rules that illustrate papallel executinon are missing.

In the following the roting rules are described.