Work Placement Templates - Welcome to your library · Web viewDid you gain any new opportunities or skills as a result of the work placement (please tick) English language skills

Work Placement Templates

These are the templates that the London Borough of Camden uses to support their work placements.

There follows:

Job Description for Library Services Assistant

Work Experience Agreement in Camden Libraries

Participant Questionnaire Library Work Experience Project

Areas of skill – analysis sheet developed by the RAISE Partnership

Camden Library Service Induction Programme 2006/2007

Work Experience Evaluation.

Many thanks to Helen Pollock for providing this set of documents.

June 2007

JOB DESCRIPTION

Designation Library Services Assistant

DIVISION Libraries and Information

GRADE Scale 3/4

SECTION A Basic ObjectivesTo assist in the provision of a high quality services to users of library services.

To deliver a welcoming, proactive and responsive reception service working to high standards of customer care.

To provide information and referrals, to support informal learning and access to electronic information and to promote reading.

SECTION B Reporting to Assistant Library Manager

SECTION C Responsible for

SECTION D Major Responsibilities

Level 1 ( Scale 3)To deal with enquiries by providing a high quality library enquiry service, responding to specialist and general user enquiries, including personal, letter, e-mail or telephone enquiries, by reference to library resources or by referral to alternative sources of information.

Under the supervision and guidance of professional staff, to participate in the selection, presentation and withdrawal of library stock and the preparation of collections of library materials for individuals, groups or exhibitions.

To prepare notices, information sheets and information boards to ensure good, effective communication to customers.

Maintain the library and as an attractive, tidy and welcoming and effective environment ensuring Health and Safety procedures are observed.

To assist with general administrative tasks such as record keeping, enrolments of library members and learners, materials processing, data input, issue, return and renewal of materials, fault logging and service calls, shelving and tidying of library materials.

To undertake basic financial administration processes including, the payment and collection of library fees, receipt of goods, drafting of orders and invoice checking and inputting.

To work to ensure that library services reach all sections of the community by listening and responding to user’s needs.

To support children and young people’s reading and information needs and to be able to relate to them with understanding and confidence.

To operate library equipment e.g. photocopiers, microfilm readers, security systems and access systems.

To undertake other such duties as are commensurate with the nature of the post and grade, including direct cover for other Library Services Assistant posts, to meet the needs of the service and staff development.

Personal DevelopmentTo agree challenging targets and key result areas and a personal work programme with the line manager

To produce a personal development plan for agreement with your line manager

To participate in training course, seminars and personal development programmes appropriate to the responsibilities of the job

Equal OpportunitiesThe Council is committed to principles of Equality of Opportunity for all in terms of service provision and employment. As an Officer of the Council it is your responsibility to ensure quality of access to jobs and services to women, black/ethnic minorities, lesbians and gay men and people with disabilities, regardless of marital status, age, creed/religion and unrelated criminal conviction. You are expected to be fully conversant with the issues related to equality of opportunity to these groups and actively to further the Council’s policies in this area.

Health and SafetyAll officers have a responsibility to ensure the health and safety of persons and members of the public in premises or sites controlled by the Council. The methods of achieving this will be by the provision of safe systems of work, safe and healthy conditions and environment and including such information as, training, instruction and supervision as is necessary to achieve these objectives in accordance with Safety Legislation and Council Safety Policy.

Tobacco and Health PolicyTo comply with the Council’s Tobacco and Health Policy which aims to protect and improve the health of the people who live and work in Camden by a ban on smoking in all Council premises (except certain designated areas) and in Council vehicles carrying passengers.

Code of ConductAll Officers have a responsibility to adhere to the conditions set out in Camden’s Code of Conduct

SECTION E Post holders may be required to work in any Camden Library in order to meet the demands of the service and/or to gain experience and develop in other areas.

Library Service Assistants with significant experience and involvement in supporting Learning might be required to cover for outreach LRA’s in supporting learning in Community Centres on an occasional basis

SECTION F Signature – Job Description discussed and agreed

Signature of Post Holder:

Date:

Work Experience Agreement in Camden Libraries

1. The agreement will take effect from the first day of the work experience placement.

2. This is agreement is for:

Name

Tel No

Email

Address:

Days of the week on placement :

Times:

Start date of placement:

Length of placement agreed:

The Line Manager will be:

Name

Contact details:

Details of buddy:

Details of Work Placement Officer: Helen Pollock

Tel 0207 974 6354 or 6520

Email [email protected]

Dress code, job description and induction checklist: see attached.

The agreement is made between the above

mailto:[email protected]

3. Attendance: The trainee agrees to attend placement on the days and times as above. If the trainee is unable to attend placement on a particular day they will inform their line manager, contacting the library by 9.30 in the morning.

a) The trainee and department are able to extend days of work placement by mutual agreement. The trainee will inform the Work Placement Officer of this change.

b) If the trainee secures paid employment elsewhere while attending work placement they will give their supervisor two weeks notice.

4. Job description and work planThe department agrees to provide a brief job description outlining the main responsibilities the client can expect to engage in during the work placement. The job description may be developed over time if agreed between the trainee and department. Please inform and involve Work Placement Officer as appropriate.

Professional development for the client and to assist in the timely integration in the team/organisation

To ensure the client is engaging in skills and work of value to the employer. The work plan will be agreed between supervisor and trainee. The trainee keeps a regular record (suggested weekly) of work

undertaken, achievements and learning outcomes. This can be reviewed and discussed by the line manager and Work Placement Officer or the Work Experience Induction check-list can be used.

5. Line Management:

a) During the period of the work placement will have a line manager who has direct responsibility for their work.

b) The Line Manager is as named above. If the line manager changes during the work placement the department will inform the Work Placement Officer.

c) Should any problems arise the client is encouraged in the first instance to discuss solutions with their buddy and supervisor. However the Work Placement Officer contact can be rang if the trainee is unable to discuss with their manager of if they have not resolved the issue.

d) The Work Placement Officer will meet with the trainee at intervals and times suitable to both.

6. Monitoring:a) The Work Placement Officer will visit the department and trainee 4 weeks

after the work experience has started. This is to ensure that all parties are satisfied with the arrangements.

b) The visit will require the Work Placement Officer contact to be able to discuss progress in confidence with the supervisor and the client in two separate interviews. A reasonably quiet space will be required.

c) Monitoring forms will be used to record discussions, and a copy retained by each party.

d) A further visit will be made half way through the placement

e) At the conclusion of the placement, the trainee should have a reference, and copies of the Induction checklist and two appraisal documents.

7. Camden Council agrees to pay the trainee weekly fares and expenses of: £3-00 for lunch in any full day worked on production of a

receipt reasonable bus fares to and from work in the form of bus saver

tickets.

TO BE SIGNED AND DATED BY BOTH PARTIES

Participant QuestionnaireLibrary Work Experience Project

Background information

1 Have you ever been on a work placement before and if so, say where and what you were doing

Frequently Sometimes Seldom2 Had you used a library before for

borrowing…………………………studying…………………………………..information………………………..other? ………………………………………Please tick which ones

3 Had you ever been in a library before?4 Do you take part in formal or informal

volunteering?

5. How did you hear about the work placement scheme?

6. How long did you know about it before you got a place on it?

7. Please tick which of these you did on the placement?

I attended/helped with Meetings

Events

Training

Consultation and Planning

Displays

Workshops (eg. Rhyme Time) Writing a story on Moving Here website

IT support

Tidying and updating notice boards

8. Did you gain any new opportunities or skills as a result of the work placement (please tick)

English language skills

New ways to communicate my culture

New knowledge of working conditions and practices in the UK

Computer skills

reading/storytelling

Helping homework

Helping people using computers

arranging displays

Adding to your experience

Other, please say…………………………………………………………………………………………………………………………………………………………………..

9. Would you want to develop the skills/opportunities you gained in this work placement?

10. What did you enjoy during your placement?...............................................................................................................................................................................................

11. What challenged you in the placement?..........................................................................................................................................................................................................................................

12. Any comments you would like to make?..........................................................................................................................................

13. What is your home language?

14. What languages do you read in?

15. What languages do you speak?

16. Please email [email protected] when you get a job.

17. How old are you? 18-24, 25-34, 35-44, 45-54, 55-64

18. Do you consider yourself to have a disability?

Yes No

19. Are you Male Female

20. What is your name?

Your Questionnaire is confidential and protected under the Data Protection Act.

mailto:[email protected]

Areas of skill – analysis sheet developed by the RAISE PartnershipNAME Location: Length of placement:

12 weeksDate:

AREAS Reasons Current Level Target level From To

Teamworking

Communication

Organisation

Leadership

Numeracy

Literacy

Problem- Solving

Negotiation

Technical/ Professional Knowledge

Areas of skill – fictitious example to show how this can be usedAREASAHMED

Reasons Current Level Target level From To

Teamworking

I am a teacher of the Arabic language and work in Whitechapel as a volunteer with another qualified teacher and two administrators and we all take turns at the administration and classroom, working as a close team

3 5 Wednesday 22nd November 2006 and concludes Thursday 22nd February 2007

CommunicationI have good English spoken and writing skills but feel less confident at answering the phone and would like to have some practice at this.

32 (phone)

54

Organisation

I have to be organised and like it so that I do not get behind with writing student reports and fixing lesson times and keeping to them.

3 5

LeadershipI organised a party for my community which included ordering and arranging food and entertainment and was a large undertaking.

3 5

Numeracy I have had to deal with bills and invoices and have kept accounts. 3 5

Literacy I learned English in Somalia and am fluent in it so that I did not take entry level ESOL but an advanced test to certify English at academic level.

3 5

Problem- Solving I worked for a few weeks in an Internet café where I had to sort out problems and work out discounts for printing large numbers of copies. There were sometimes disputes between customers or about charges and I had to calm people down and find a solution.

3 5

Negotiation See above 3 5

Technical/ Professional Knowlrdge

Have a teaching degree in Somalia but lost the papers in the civil war. I now have A+ certification at level 2 from Computing Technology Industry Association,( this is an international industry credential that validates the knowledge of computer service technicians with the equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and resellers accept CompTIA A+ as the standard in foundation-level, vendor-

3 5

neutral certification for service technicians) Bracketed section off website.



Member of staff............................Starting date.................................Manager........................................Buddy............................................

DURING WEEK 1 ACTIVITY

HOW DELIVEREDIt will normally be the responsibility of line managers to make sure the programme happens – but the actual training may be carried out by any member of staff, e.g. branch colleagues, librarians or service-wide teams .

COMPLETED – THIS MEMBER OF STAFF CAN CARRY OUT THIS TASK / UNDERSTAND THIS POLICY

INITIALS & DATE

NOTE ANY FURTHER ACTION REQUIRED e.g. external training booked.

Camden libraries - What is a library?

Issued with a Libraries Welcome Pack, including the library guide, learning centre information, and other relevant documents

Initial meeting with Head of Service

Induction project group to recommend contents of pack

Before starting work: Health & safety -fire exits/alarms/safety awareness

Duty manager to explain/introduce


Introduce to First Aider & Fire Marshall Introduce to colleagues Inform about membership of UNISON

introduce to UNISON steward

Customer care – respect for public and colleagues

o Different users – may have hidden disabilities, English not 1st language

o Ask for helpo Keep asking questions!o Offer help to colleagues, e.g. when

there is a queue at the countero Welcoming and listening skillso Appearance of counters and

libraryo Phone skills

Work through Camden Customer Care standards with manager / colleagues

Local / corporate training to be organised from time to time

Shelving, stock arrangement, shelf tidying, categories, Dewey

Talis - Issue/discharge On the job training

Show round building – other services / depts if appropriate

Colleagues show around

Explain probationary scheme – personal checklist – ask for training if not sure how to do something

ID badge and trainee badge Reporting in sick – sickness certificates Timesheets, worksheets – importance of

timekeeping

Line manager to explain

This should be emphasized and if placement fails to notify absence to library 3 times, the placement will be brought to an end.


BEFORE MONTH 1 PROBATIONARY REPORT (date..............)

ACTIVITYHOW DELIVEREDIt will normally be the responsibility of line managers to make sure the programme happens – but the actual training may be carried out by any member of staff, e.g. branch colleagues, librarians or service-wide teams .


INITIALS & DATE


AIMS OF THE SERVICE information, reading, learning; excellent

service, customer care

Talk with Senior Librarian, Group Manager

ENGAGING THE LIBRARY USER Being engaged yourself – open to learning

new skills, interested in reading, finding out information. Value of gaining experience in other libraries, being aware of the whole service

Offering help whether asked or not, encouraging users to come back if they don’t find what they want, suggesting other reading / sources of information

Talk with Group Manager, Senior Librarian, other senior staff

Languages – users may not have written/spoken English

Show language collections and put in context of local communities

Local area Current awareness – papers, Team

briefing, notice-boards, leaflets

Walk around neighbourhood Colleagues to explain


Importance of keeping info current – no out of date posters!

ENQUIRY SKILLS Listening & questioning skills Ask a colleague Making referrals Council information – general awareness

esp of Forward Plan and council website CI and leaflet collection

SKILLS Enquiry toolkit – training from local librarians

Service-wide training from time to time

Work in children’s library Child protection - awareness

On the job training Child protection training may be on site or

offsite organised by PLRD Money – collecting fines and charges,

using tills On the job training

Customer care – update - DDA Talis – update Counter routines – update Shelving etc – update

Discuss progress / managers’ observations; identify good practice and any problems

Catalogue and OPAC Reservations

o Procedureo Shelf checkso Checking catalogueo London libraries

On the job training

Record keeping – importance of accurate records and attention to detail e.g. on enrolment (library and learning centre) and reservation forms

Explain consequences of poor record keeping – i.e. more work later on, missed targets for learning centres

Leisure cards On the job training ICT

o Pharoso Outlooko Troubleshooting o Basic ICT training

On the job training Identify further training needs if necessary


manual/checklisto H drive / T Driveo Word processing

H&S – manual handling, computer safety Awareness of procedures manual, T Drive On the job training

LEARNING Visit learning centre in own group (or

wherever convenient for Swiss Cottage and support staff)

Line manager liaise with Community Learning Team


BEFORE MONTH 3 PROBATIONARY REPORT (date..............)



INITIALS & DATE


Community organisations CINDEX – librarian to show

Customer care – update Talis – update Enquiry skills – update – internet and

online information services Introduction to leaflets collection Council info – Forward Plan reprise,

awareness of other depts and sources of information, i.e.

o Council info sectiono Websiteo Cindex o Council leaflets

Counter routines – update Processing/maintaining library materials Shelving etc - update

Discuss progress, identify further training needs.

Check understanding through discussion or use of question sheets e.g. SKILLS enquiry toolkit, Online Information Helpsheets.

LEARNING Introduction to learning centre work and

procedures

Community Learning Team


Learndirect/UKOnline Record keeping and attention to detail –

importance for statistics and funding Meet Community Learning Team

READER DEVELOPMENT Meet Reader Development librarian(s) Children’s enrolment, H&S, YoungCat,

categories

Reader Development Team

Visit central library If not been on corporate induction tour


BEFORE MONTH 4/5 PROBATIONARY REPORT (date..............)



INITIALS & DATE


Communities in Camden Demographics Faiths

Community profiles Local area statistics CINDEX Ward printouts

Customer care – update Enquiry skills – update – subject enquiries Counter routines – update Shelving etc – update Talis – update

Discuss progress and understanding of what is required according to Camden standards and guidelines, e.g. Customer Care guidelines, Enquiry toolkit, Procedures manual, Talis manual.

Assess capability of continuing in permanent employment

Children's & Young People – awareness of services and promotions e.g.

o Rhyme Timeso Sure Starto Summer reading schemeo Teenage reading

Talk from Senior Librarian / Reader Development Team


TO BE ORGANISED DURING FIRST 6 MONTHS AT CONVENIENT TIMESACTIVITY

HOW DELIVEREDIt will normally be the responsibility of line managers to make sure the programme happens – but the actual training may be carried out by any member of staff, e.g. branch colleagues, librarians or service-wide teams .


INITIALS & DATE


Camden Council induction – 1 day Organisational Development Bibliographic tools – indexes,

bibliographies, reader guides, websiteso Librarians to explain

Visit other libraries and specialist services – Mobile, Home Library Service, Schools Library Service, Bibliographic Services, Camden Information Services

o Sections will organise from time to time

Awareness of partnerships e.g. learning centres, community centres

Senior librarian / Group Manager / Principal librarians to organise

MODERNISING AND ICT o Information and enquirieso Reader Developmento Supporting the learner

Training Officero Senior Librarian (information)o PLRDo PLILL

NOTES

Work Experience Evaluation

Name of trainee.

Line manager

Length/hours of placement 12 weeks 15 hrs per week

Mentor Occupational area the placement was in: LIBRARY COUNTER/SHELVING ASSISTANT were the administrative arrangements before the trainee started satisfactory?

1. Was the recruitment process easy to follow and appropriate

2. Was the initial information you provided on the student accurate and useful were you able to offer enough support to the trainee

a. If you were unable to please can you explain why?

3. Did you receive sufficient support from Project Officer?

4. Was the trainee able to contribute to the department?

5. Do you believe the trainee has gained skills and experience from this placement

a. If not why not

6. Were the trainees learning diary and learning plan useful in developing the trainees work plan?

7. Was there any unexpected problems with this placement

i. Were you able to resolve this quickly

Any other Comments

Documents

Work Placement Templates - Welcome to your library · Web viewDid you gain any new opportunities or skills as a result of the work placement (please tick) English language skills