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Work Force Agility
Running head: Work Force Agility
Work Force Agility
Walter Vanstone
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Work Force Agility
Today, organizations and the business environment that they operate in are faced
with a never ending challenge to adapt to change. These challenges to organizational changes are
largely due to organizations competing in a reactive business environment: globally, technology,
customer demands, and government regulation are some of the forces that contribute to an
organization to respond to change. From this reactive business environment, challenges to
change must be brisk and the organization must have the ability to adapt; thus the need for agility
among organizations and its workforce. However, before analyzing an organizations agility and
its workforce agility let’s take a look at the origin, concept, and definition of agility.
Origin, Concept and Definition
The origin of agility according to Breu, Hemingway, Strathern and Bridger (2001)
who quotes Richards, 1996 was “develop in the 1950s in the field of air combat, agility was
defined as “an aircraft’s ability to change maneuver state, or, put another way, as the time
derivative of maneuverability.” (p. 21). Thus, a general definition of business agility would be an
organizations ability to change or move quickly, react too, and anticipate its business
environment.
The 1950s definition of agility was then developed into a concept that according
to Breu, Hemingway, Strathern and Bridger (2001) it, “was popularized in manufacturing in the
early 1990’s and was soon extended into the broader business context…defined as an
organization-wide capability to respond rapidly to market changes and to cope flexibly with
unexpected change…” (p. 21)
From the manufacturing definition of agility a resultant definition of organization
agility emerged. According to Breu, Hemingway, Strathern and Bridger (2001) who quotes
Yusuf et al., 1999, “…successful exploitation of competitive bases (speed, flexibility, innovation
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Work Force Agility
proactively, quality and profitability) through the integration of reconfigurable resources and best
practices in a knowledge-rich environment to provide customer-driven products and services in a
fast changing market environment.” (p. 22). From this definition came a plethora of definitions
and applied concepts of agility with in a business organization. Breu, Hemingway, Strathern and
Bridger (2001) site several, such as; agile competitor, agile supply chains, agile decision support
systems and agile workforce.
Organizational Agility
Organizations must create an organization that promotes and maintain an agile
business. To do so, they must establish strategic goals, promote change, reward employees and
remove the road block to change. Today organizations that foster these changes will find that
they are completive, increase their shareholder value and have a productive workforce.
Moreover, there leaders must communicate, lead by example, and have problem solving skills. It
also must have a workforce that can solve every day challenges at its lowest functional level. A
true agile organization will have a workforce that can change with any demanding change in its
business environment. Its workforce must be able to identify process improvements through
continuous improvement events, six sigma and quality process improvements and become
proactive and not reactive.
Workforce Agility
It can be said that in order to have an agile organization there must be an agile
workforce. Human resources will be the main driver in establishing this agile workforce.
However, before indentifying what makes up an agile workforce an attempt will be made to
define workforce agility. With previous definition of agility and organizational agility a
suggestion of a definition of workforce agility can be generated. An agile workforce can be
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Work Force Agility
defined as a culture or organization with a knowledge based diverse workforce that can adapt to
a changing business environment.
Now that a definition of workforce agility has been established a closer look at the
basic framework for an agile workforce will be explored. As Hopp, Tekin and Van Oyen (2002)
point out that “the main motives for pursuing workforce agility can be classified as improved
efficiency, enhanced flexibility, increased quality, and improved culture.” (p. 17). To
accomplish this human resource must build a workforce that is flexible, must have a diverse
business and technically knowledgeable workforce in all areas of business, be able to
troubleshoot day to day problems, and be cost effective and completive. So how does HR
accomplish such a tall order?
First HR must establish a plan by analyzing it current workforce, by doing so this
will establish a base line of what currently is in place; the old adage, plan the work and work the
plan would fit here. It also establishes what is lacking or what is needed to accomplish the task or
project that demands the change. In addition, organization must analyze their corporate culture,
and establish practices and policies to facilitate it agile workforce through empowering their
employees.
Next, is the workforce ready for the change? As Hopp, Tekin and Van Oyen
(2002) suggest; does your workforce need to be flexible, what skills or skill sets, and tools are
needed and does the workforce need to be cross-trained in order to respond to business need
changes. “Cross-training is a resource that should be properly balanced by indentifying tasks that
benefit optimally for worker task-sharing.” (p.192). However, the authors caution that” cross-
training carried beyond a certain point results in workers trained in skills that…will be seldom
used.” (p. 193). On the other hand, the authors also suggest that cross-training requires an
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Work Force Agility
employee to learn new skills and he or she becomes more productive. With regards to HR and its
recruiting effort in attracting and retaining employees, cross-training “suggest that the
opportunity for learning is a key factor in employee satisfaction and in attracting and retaining
employees. Thus, it may be prudent to train workers broadly, as way to attract and retain them.”
(p. 193).
Even if you cross-train your workers, there may not be employees with the
desired skill set required to accomplish the task or project; or perhaps your workforce is retiring
(baby boomer). So, how do you eliminate this challenge? Hire more skilled employees, right?
Perhaps, but the key to an agile workforce is to know when to hire the right employee for the
right job and project. Recruiting employees require time and money, and if you are planning an
effective agile workforce strategy then you will need to be flexible, if your business needs are
urgent than the most cost effective solution is a temporary employee, commonly known as a job
shopper, temp or in some cases the not so policy correct label of Kelly girl. These temp workers
usually have skills and experience that can be taught to your workforce so use their knowledge
wisely.
Now that you have identified a plan, and you are planning your work and working
your plan how do you communicate your plan? That’s right, technology. As Breu, Hemingway,
Strathern and Bridger (2001) point out that “In order to respond to the emergent information and
collaboration requirements of an agile workforce, flexible IT infrastructures need to be in place
in order to support the rapid introduction of new systems.” (p. 28). By doing so, this will provide
an excellent framework for communicating tasks as well as providing tools for project
management to your agile workforce.
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Work Force Agility
Reference
Boudreau, J., Hopp, W., McClain, J., Thomas, L. (2003). On the interface between
operations and human resources management. Manufacturing & Service Operations
Management, 5(3), 179. Retrieved April 10, 2009, from ABI/INFORM Global database
Breu, K., Hemingway, C., Strathern, M., Bridger, D. (2002). Workforce agility: the new
employee strategy for the knowledge economy. Journal of Information
Technology, 17(1), 21-31. Retrieved April 10, 2009, from ABI/INFORM
Global database.
Hopp, W., Tekin, E.,Van Oyen, M. (2004). Benefits of Skill Chaining in Serial Production Lines
with Cross-Trained Workers. Management Science, 50(1), 83-98. Retrieved April 10,
2009, from ABI/INFORM Global database.
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